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					Leveraging Effective Collaboration in Communities & Open Distributed Teams
by Peter P. Yim <>

Mar. 24, 2004 – Washington D.C.
( v 1.32 )

FOSE 2004 – eGov AIC/CIO Council 3rd Emerging Technology Components Conference Washington DC Convention Center

Introducing CIM
• CIM Engineering, Inc. - San Mateo, CA • Incorporated in California – Jan. 1989 • CIM: Computer Integrated Manufacturing (with our origin in manufacturing and manufacturing systems) • CIM3:
 originally, “Computer Integrated-Man-Machine Manufacturing”  now, “Collaboration In huMan-Machine-Methodology”  Effectively, we are about optimizing systems of: People, Tools and Process


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What Does CIM3 Do?
• Mission: to

enable more effective distributed collaboration and virtual enterprise through bootstrapping collective intelligence over the Internet
 “”, “” and “”
 – the business arm of the company  – the collaborative work environments where client Communities of Practice and distributed team workspaces are hosted  – the research arm, and holder of the company’s open technology, content and other intellectual properties

• Doing business as:

• Products/Services: providing an ASP based Collaborative Work Environment (“CWE”) infrastructure that enables distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.
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Our Focus:
Communities & Distributed Teams
• People as an integral part of the system • The Community Spectrum [Kaplan/iCohere]
    Affinity Networks Learning Communities Communities of Practice (CoP’s) Project Teams

• We optimize our infrastructure, tools and process for CoP’s and Distributed Project Teams
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Our Hosting Facility


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CIM3's Approach
• Augmentation - human-machine interaction - collaboration - communities • Openness - we use open-source software & comply with open standards as much as we can; we open-source our technology and content, and participate in open standards development • Capitalizing on the Internet technology: taking it  from the research and academic network  to the current form as publishing media  to Transactions and Web Services  onto being its future as knowledge media in the Semantic Web • Providing Enterprise performance, quality, robustness, security & fault tolerance • Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, … • System built upon a knowledge architecture optimized for distributed teamwork • Emphasis on effectiveness and strategic value - not technology • Supporting entire user spectrum: from the everyday users to the power users • While we do open-source work, we believe in properly remunerating our contributors, and in helping create a viable economic model for open work
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The Case for the Augmentation Approach in CWE
• We work towards providing a work environment for both humans and machines, optimizing between objectives like • Supporting the expressiveness that humans need to convey their ideas, and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational efficacy • The ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next level • Securing the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted communities • Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t *
o Fully describable, fully online, fully informative, fully accurate, or fully responsible

• Our intent is to foster shared understanding and learning • We are trying to spur innovation, as well as organic or emergent behavior in the user communities and teams

* Ref: Winograd, Newman, Yim “Including People in CIM Designs”
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The Collaborative Work Environment Features • archived email forum • Wiki : a read-and-write web • document repository/file sharing workspace • Community of Practice (CoP) portal • Fine-grain access and linking (“purple numbers”) • Full-text search

• voice conferencing • screen/application sharing • instant messaging • real-time chat session • Optimized for distributed community and teamwork • Platform neutral
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Some Current CIM3 Projects & Pilots
• eGov - <sine>, <colab>, <gov-cwe> • Open standards development:
 [ontolog] Forum - an international forum on business ontologies  NIST – semantic distance workshop on <interop>  OASIS-UBL TC work/collaboration support

• International Collaborative R&D:
 Millennium Project - State of the Future Index System Development  AC/UNU-Millennium Project - hosting and collaboration support  Digital Art Ontology - <dao>

• Learning/Education:
 Aragon Robotics Team - <art>  Western Region Robotics Forum - an adjunct to the FIRST Robotics Competition initiative
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The CWE where NIST is engaging an international community of multi-disciplinary experts in a discourse on “semantic distance”
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The “pilot” and the “sandbox” for eGov CWE’s


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For the community of Government CWE users and administrators


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A walk-through of the <ontolog> Community CWE
• • • • The Discussion Forum The Wiki – a read+write website The File Workspace/Repository Best Practices
       Archived discussions Project HomePages Sharing documents and Resources Augmented Conference Calls Virtual Presentations & Workshops Knowledge sharing, re-use, access & exploration An open collaborative work environment

“ … on tackling 'wicked problems': it's about arriving at a shared commitment, with a shared understanding, augmented by a shared display and a facilitator.” -- citing the work by the IBIS people (Horst Rittle/Jeff Conklin)
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CWE use cases – Archived Discussions


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CWE use cases – wiki augmented meetings & calls


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CWE use cases – shared document repository


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CWE use cases – collective intelligence


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An Organizational Form that the CWE aims at Supporting

The Fishnet Organization
Source: Institute for the Future: Johansen, R., Swigart, R. Upsizing the Individual in the Downsized Organization
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• • • • Doug Engelbart's Bootstrap Vision and Mission [ontolog-forum]: CWE Community: CIM3 ASP Product/Pricing: Collaborative Work Environment Hosting • More Information:
 CIM Engineering, Inc.  Peter P. Yim (bio) (cv)


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