Docstoc

Birmingham City University - DOC

Document Sample
Birmingham City University - DOC Powered By Docstoc
					Birmingham City University

Admissions Complaints Procedure

1.     Introduction

       1.1     The University welcomes applications from individuals with the potential to succeed
               in higher education. Our commitment to equal opportunities ensures that all
               applicants are treated solely on the basis of their merits, abilities and potential. We
               recognise, however, that there may be occasions when applicants feel they have
               cause for complaint.

       1.2     Therefore, the purpose of the Admissions Complaints Procedure is to provide an
               opportunity for applicants to raise matters of concern without risk of disadvantage
               and for the University to resolve as quickly and fairly as possible complaints about
               the admissions process.

2.     Scope

       2.1     The Admissions Complaints Procedure is restricted to complaints:

                   about the way an application has been handled, including the University
                    processing of Criminal Records Bureau (CRB) and Occupational Health
                    procedures;

                   where it is alleged that an action or decision was not consistent with the
                    University’s Equal Opportunities Statement;

                   concerning the behaviour of a member of staff during the application process
                    (e.g. during an interview).

       2.2     Complaints will not be considered:

                   about matters of academic judgement regarding an applicant’s suitability to
                    study a programme;

                   about an applicant’s failure to satisfy non-academic requirements specified by
                    external agencies for a particular programme (e.g. criminal records checks or
                    occupational health checks);

                   if they are submitted anonymously.

3.     Principles

       3.1     The principles which underpin the Admissions Complaints Procedure are that:

                   the process should be fair, effective, timely and comprehensible with complaints
                    being resolved as quickly as possible and in a reasonable manner;

                   any investigations undertaken as part of the Admissions Complaints Procedure
                    will be conducted by individuals who are independent i.e. have no prior
                    knowledge of the applicant or the case;

                   the applicant and relevant members of staff will be informed of the outcome of
                    the complaint;


                                                   1
                appropriate action will be taken to improve the University’s procedures where
                 the outcome of a complaint suggests that improvement is necessary.

4.   Procedure

     4.1   Applicants who wish to complain should put their concern in writing to the relevant
           Faculty Registrar using the University Admissions Complaints Form. Copies of all
           previous correspondence related to the complaint should be enclosed along with an
           explanation of the reasons for the complaint and the outcome desired by the
           applicant. International applicants should forward the University Admissions
           Complaints Form to the Head of International Admissions. Complaints submitted
           more than 15 working days after the occurrence which is the subject of the
           complaint will not normally be considered.

     4.2   The Faculty Registrar or Head of International Admissions will write to the applicant
           within 5 working days to acknowledge receipt of the complaint.

     4.3   An investigation into the matters complained of will be undertaken by the Faculty
           Registrar or Head of International Admissions and completed within 15 working
           days of receipt of the complaint. If it is not possible to complete the investigation
           within 15 working days, the applicant will be advised in writing of the reasons for this
           and given a date by which it is expected that the investigation will be completed. A
           written response will be provided within 5 working days of the completion of the
           investigation. The response will either explain:

                that there are grounds for further consideration and the application is to be
                 reconsidered accordingly;

           or

                why there are no grounds to take the matter further and confirm that no action
                 will be taken.

     4.4   If the applicant is satisfied with the written response the complaint is deemed to be
           resolved. If the applicant is not satisfied with the written response s/he may appeal.

5.   Appeals

     5.1   Where the applicant remains dissatisfied with the outcome, s/he may appeal in
           writing by completing the published Birmingham City University Admissions
           Complaint Appeal Form. The completed form together with any written evidence
           should be sent to the Academic Registrar within 15 working days of the date of the
           outcome letter issued by the Faculty Registrar or Head of International Admissions.

           Copies of all correspondence related to the complaint must be enclosed and the
           reasons for the appeal must be clearly stated along with the outcome desired by the
           applicant. Appeals submitted more than 15 working days after the date of the
           written response from the Faculty Registrar or Head of International Admissions will
           not normally be considered.

     5.2   The Academic Registrar will write to the applicant within 5 working days to
           acknowledge receipt of the appeal.

     5.3   An investigation into the matters complained of will be undertaken by the Academic
           Registrar and completed within 15 working days of receipt of the appeal. If it is not
           possible to complete the investigation within 15 working days, the applicant will be

                                                2
      advised in writing of the reasons for this and given a date by which it is expected
      that the investigation will be completed.

5.4   The Academic Registrar may request additional information from the applicant or
      relevant staff if this is deemed appropriate and, if necessary, may convene a
      meeting of the University Admissions Manager and/or the relevant Dean or nominee
      or the Director of the International Office to discuss the appeal. The Academic
      Registrar will find either:

          that there are grounds for further consideration and the application is to be
           reconsidered accordingly;

      or

          that there are no grounds for taking the matter further.

5.5   The decision reached is considered to be final and will be communicated to the
      applicant and relevant staff by the Academic Registrar within 5 working days of
      considering the appeal.




                                          3
Birmingham City University Admissions Complaint Form


Before completing this form you should read the University’s Admissions Complaints Procedure.
Please note that all sections must be completed before we can consider your complaint.



1        Your personal details

    Mr/Ms/Mrs/Miss or other title:
    First name:
    Family name:
    Course:

2        Your contact details

    Your address:




    Postcode:
    Email address:
    Daytime contact phone number (between 9am and 5pm):
    Alternative contact phone number (e.g. mobile):



3        Please outline details of your complaint below and attach any separate information
         that you feel is relevant to your complaint.


    Please use additional sheets if required.




                                                  4
4      Please explain what steps you have taken to resolve your complaint so far. (Please
       enclose copies of any letters or emails relating to your complaint).




5      What would you like the University to do to resolve your complaint? (i.e. what
       reasonable solution(s) are you looking for?)




6      Your declaration and signature.

I confirm that the information given on this form is true and correct and in submitting this form I
understand that the University;

          will not accept complaints from third parties or anonymous sources.
          may need to share information with other persons or organisations as part of any
           investigation to resolve my complaint.


Signed ……………………………………………………………………………….


Date …………………………………………………………………………………..

Please send this form and any associated documents related to your complaint to the relevant
Faculty Registrar. If you are an international applicant, please forward this form to the Head of
International Admissions.


Please keep a copy of the completed complaint form and any associated documents for
your own records.




                                                   5
Birmingham City University Admissions Complaint Appeal Form



Before completing this form you should read the University’s Admissions Complaints Procedure.
You must only use this form to appeal against the outcome of a formal complaint you have
submitted to the University under section 4 of the University Admissions Complaints Procedure.

You must attach a copy of the letter issued by the University responding to your formal complaint
and complete all sections on this form before we can consider your appeal.



1        Your personal details

    Mr/Ms/Mrs/Miss or other title:
    First name:
    Family name:
    Course:
    Course:
2        Your contact details


    Your address:




    Postcode:
    Email address:
    Daytime contact phone number (between 9am and 5pm):
    Alternative contact phone number (e.g. mobile):



3        Please clearly outline the reasons for your appeal below and attach any separate
         information that you feel is relevant to your appeal.

    Please use additional sheets if required.




                                                  6
4         Please explain why you are not satisfied with the response you have received to your
          formal complaint.




5         What would you like the University to do to resolve your complaint? (i.e. what
          reasonable solution(s) are you looking for?)




6 Your declaration and signature

I confirm that the information given on this form is true and correct and in submitting this form I
understand that the University;

          will not accept complaints or appeals from third parties or anonymous sources.
          may need to share information with other persons or organisations as part of any
           investigation to resolve my complaint or appeal.
          will deal with any complaint or appeal that it believes to be malicious and unfounded
           under the provisions of its Student Disciplinary Policy.


Signed ……………………………………………………………………………….


Date …………………………………………………………………………………..

Please send this form and any associated documents related to your appeal to the University
Academic Registrar at the address below:

The Academic Registrar
Academic Registry
Birmingham City University
4th Floor Feeney Building
Perry Barr
Birmingham B42 2SU

Please keep a copy of the completed appeal form and any associated documents for your
own records.

                                                   7

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:48
posted:2/25/2010
language:English
pages:7
Description: Birmingham City University