Suggested questions to ask a domiciliary care provider. Once you have received the brochure or arranged for a representative to visit, you may wish to ask some questions. Are they registered with the appropriate regulatory body? Are they a member of any professional associations such as UK Home Care Association? www.ukhca.co.uk Do they work to a recognised Code of Practice and comply with the domiciliary care agency legislation in England, Wales or Scotland? Do they have a confidentiality policy? Do they have full professional and employer’s liability insurance? Can they provide proof that they train their new staff before they start working? Do they provide additional training and updates for existing staff? Are all care workers referenced and interviewed and do they undergo criminal records checks (previously known as ‘police checks’)? Is there a complaints procedure? What is the range of services offered? Do they have standard Terms and Conditions of Business? Do they offer an initial visit/assessment? Can they be contacted at all times when care is being provided, during out of hours, in an emergency? Is there a minimum number of hours of care each week that has to be bought? Are there any discounts for buying a large number of hours of care each week? What charges will be made and how are they paid? Is the price all-inclusive, or are there any extras, for example VAT, National Insurance or travelling expenses? What happens if the regular carer is sick or on holiday?