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					Volunteer Orientation Teleconference
               (VOT)
     2009 Participant Package
Table of Contents
Welcome……………………………………………………………………………………………………3
Contact Information…………………………………………………………………………………...4
Overview…………………………………….…………………………………………………………..…5
Teleconference Information………………………….……………………………………………..6
Tips for Callers…………………………………………………………………………………………………………7
You send it information…………………………………………………………………………..……8
Training Outcomes check……………………………………………………………………………..9
Orientation Presentation
      Separate handout
      Or PowerPoint Presentation sent via email or through “You send it”




                                                  Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                              Updated June 2009
                                                                                                      Page 2 of 10
Welcome
Dear Volunteer

Thank you so much for your interest in joining 20,000 people from BC and the Yukon whose mission is
the eradication of cancer and the enhancement of the quality of life of people living with cancer. The
Canadian Cancer Society is pleased to have the opportunity to provide you with an introduction to the
Society through a Volunteer Orientation Teleconference.

You may have some questions about the Volunteer Orientation as well as what it means to participate
in a teleconference. We hope this Volunteer Orientation Teleconference Participant Package will answer
your questions. Should you wish further clarification, please call your Region or Program’s Volunteer
Resources Coordinator or the Manager of Volunteer Resources. You will find their contact information
on page three of this package.




                                                   Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                               Updated June 2009
                                                                                                       Page 3 of 10
Contact Information

Fraser Valley Region
      Inge Smith          604-852-1494       ismith@bc.cancer.ca
                          1-888-852-1410 ext 304

      Siobhan deBad       604-533-1668 ext 337 sdebad@bc.cancer.ca
                          1-888-222-2240 ext 337

Greater Vancouver Region
      Kim Aubert          604-215-5207       kaubert@bc.cancer.ca
                          1-888-229-8288 ext 222
Interior Region
      Kat Maurmann        250-762-6381       kmaurmann@bc.cancer.ca
                          1-800-403-8222 ext 114
Kootenay Region
      Maureen Smith       250-427-7991       msmith@bc.cancer.ca
                          1-800-656-6426
Northern Region
      Nancy Shelford      250-564-0885       nshelford@bc.cancer.ca
                          1-800-811-5666 ext 111
Vancouver Island Region
      Bonnie Bowen        250-380-2354       bbowen@bc.cancer.ca
                          1-800-663-7892 ext 226
BC and Yukon Division
      Jeanne Erickson     604-675-7134       jerickson@bc.cancer.ca
                          1-800-663-2524 ext 234




                                               Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                           Updated June 2009
                                                                                                   Page 4 of 10
Overview
What is a Volunteer Orientation Teleconference?
A Volunteer Orientation Teleconference is an orientation session for volunteers that is conducted by
teleconference. The orientation session provides new or prospective volunteers information about the
Canadian Cancer Society and its many programs and services. Topics covered in the orientation
session will include: ……….
             What is Cancer? Definitions, Statistics
             What is the CCS? Mission, Vision, Values, Structure
             What does the CCS do? Priorities, activities, volunteer roles, other cancer organizations
             What is expected? Responsibilities of volunteers and CCS
             What happens next? Training, supervision, staying informed, caring for self and others
             Wrap-Up Volunteering makes a difference, competency check, evaluation
This orientation session will be conducted over a toll free telephone line. Orientation handouts will be
provided to participants in advance. This is available in hard copy or electronic format for participants
to follow.

How will participants register?
Individuals will be invited to register for the Orientation schedule of their choosing by contacting Kim
Gilker at the Division office: (604) 675-7305 or Toll Free: 1-800-663-2524 local 28 or emailing:
kgilker@bc.cancer.ca.

Who will conduct these Orientations?
Volunteer Resources leadership volunteers and staff will be conducting the Orientations.

Length of the Orientations
Allow 1.5 to 2 hours for the Orientation.

Will a record be kept of the Volunteer’s attendance?
The Volunteer Resources Coordinator for the Region or Lodge will be informed that the volunteer has
completed an Orientation and a record will be placed in the volunteer file.




                                                     Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                                 Updated June 2009
                                                                                                         Page 5 of 10
Teleconference Information
The conference details are as follows:
      * Dial-in Number: Toll Free 1 877 731 3464
      * Participant Conference Access code: 580909#

Calling instructions
       1. Enter the dial-in number or the toll-free number and follow the voice prompts.
       2. When prompted, enter the Conference Access Code followed by the # key.
         You will be connected to the conference.
       3. In the event you are not connected to the conference, please dial *0 and you will be
          connected to an Arkadin Conferencing Representative.
       4. If you require assistance at any time during the conference,
          press * and 0 for an Arkadin Conferencing Representative.

Touch Tone Features Quick Guide
The following features are available from the conference:

Participants:
                *0 Operator Assistance
                *1 Mute / un-mute own line

Contact information for teleconference provider:
Arkadin Conferencing Solutions: toll-free at 1-866-427-5234.
                                ccs@arkadin.com




                                                   Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                               Updated June 2009
                                                                                                       Page 6 of 10
Tips for Callers
Welcome.    The following information should help you enjoy your Tele-Class:
Please let everyone have a chance to participate by keeping your questions and responses relatively
brief and giving others airtime.

When the class is over, feel free to say goodbye to everyone and just hang up. Please don't stay on the
line after the call is over, as the telephone conferencing system needs to reset itself.

Enjoy the call, and listen for the gems that resonate as workable for you.

1. If you are using your speakerphone, press *1 to mute any “external” noise heard by others on the
   call (remember if you wish to speak, you will need to press *1 again to unmute).

2. Do not put the call on hold. Many offices have music on hold and our call will be "interrupted" by
   the music. If you have to leave the call, hang up and call back as soon as you can re- join our
   session.

3. If you have call-waiting, please disable it first by dialing *70. Wait for the dial tone.

4. Use a high quality phone connected directly to the wall. It’s best if it has a mute button. Portable
   phones or cell phones often cause static and other reception problems on the call.

5. If you're using a headset, make sure it's close to your mouth so everyone can hear you.

6. If you have a two-line phone or other phones in your room/office, turn off all ringers before calling
   in.

7. Don't breathe into the mouthpiece.

8. The system does not work well with two-way calling. Each person should call in separately to
   maintain the high quality of the teleconference line.

9. Say your name when you wish to speak and the leader will put you next in the queue.

10. Say your name every time you speak.




                                                      Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                                  Updated June 2009
                                                                                                          Page 7 of 10
You Send It Downloading Information
NOTE: The following information is for volunteer registrants who did not receive the VOT package via
attachments on email:

You will have received an email from the YouSendIt website letting you know that they are storing a file
for you for seven days and they will instruct you on how to download it.

    1. Click on the link in the email
    2. Click on the orange “Download Now” button on the right side of the screen
    3. Select “open” or “save” depending on your preference


You are done!

** If you do not have Microsoft Office PowerPoint, please download the free PowerPoint Viewer
software via the link below.

http://www.microsoft.com/downloads/details.aspx?FamilyId=428D5727-43AB-4F24-90B7-
A94784AF71A4&displaylang=en




                                                   Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                               Updated June 2009
                                                                                                       Page 8 of 10
                                 TRAINING OUTCOMES CHECK
          MATCHING GAME- COMPLETE THE FOLLOWING SENTENCES


The home away from home for a cancer patient is the                            LODGE
Rules that govern organization behavior is                                     PRESIDENT
A volunteer's precious gift is                                                 WEBSITE
Unit lead Volunteer is the                                                     COMMUNITY INCLUSION
CCS month is                                                                   CIS
Not smoking while representing the CCS is part of the                          TOBACCO
Reaching people from a wide range of backgrounds involves                      POLICY
An important source of information on CCS is the                               TIME
Our toll free telephone information service on cancer is called                APRIL
Fastest growing fundraiser for CCS is                                          BEQUESTS
CCS symbol is a                                                                VOLUNTEERS
The very important people who make the CCS so strong are                       FEEDBACK
Short name for our financial support program is                                HOPE
Constructive, two-way communication is called                                  EA
Meaning of the daffodil is                                                     RELAY
A right of clients, volunteers, donors and staff is                            PRIVACY
Volunteers deserve lots of                                                     DAFFODIL
A leading cause of cancer is                                                   CODE OF CONNDUCT
Major source of revenue is                                                     RECOGNITION
One of CCS values is                                                           RESEARCH
The greatest percentage of funds raised goes to                                PROGRESSIVE




                                                      Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                                  Updated June 2009
                                                                                                          Page 9 of 10
                                 OUTCOMES CHECK

                             MINI ORIENTATION QUIZ


1. What are the two priorities of the CCS?

2. What is the CCS symbol?

3. What are the four CCS values?

4. Name two sources for getting more information about cancer.

5. Name at least three methods used by the CCS to raise funds.

6. Describe at least three ways that the CCS unique.

7. What is the CCS website address

8. Which ‘month’ is our month?

9. Name at least three cancer risk factors.

10. Name at least two ways that CCS offers practical support.




                                              Volunteer Orientation Teleconference (VOT) Participant’s Package
                                                                                          Updated June 2009
                                                                                                 Page 10 of 10

				
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