Disability Action Plan 2009-2012

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Disability Action Plan 2009-2012 Powered By Docstoc
					Disability Equality

   Action Plan

   2009–2012
                         Suffolk County Council – Disability Equality Scheme Action Plan
                                                   2009-2012
                                             (Reviewed annually)
                                                                                                              Progress
                                                         Responsible
Objective       Required Action                                           Outcome                 Timescale   (updated
                                                         Service Area
                                                                                                              quarterly)
Improving       1 - Provide consultancy and         Adult and             To ensure the disability Autumn
Communication   leadership across Adult Service     Community             community can access 2010
                provision, engage in review of      Services              services that meet their
                information needs and develop                             needs.
                accessible model of information
                provision, develop competence in
                sensory communication utilising
                current resources more effectively,
                provide organisational competence
                and awareness of Easy Read,
                influence and engage in
                development of website
                accessibility.

                2 - Staff training on accessibility of   Children and     To raise staff          Ongoing
                information, continued review and        Young People’s   awareness of needs of
                improvement of CYP disability            Services         disability community.
                website




                                                                                                                           2
                         Suffolk County Council – Disability Equality Scheme Action Plan
                                                   2009-2012
                                             (Reviewed annually)
                                                                                                                Progress
                                                       Responsible
Objective       Required Action                                         Outcome                   Timescale     (updated
                                                       Service Area
                                                                                                                quarterly)
Improving       3 - New free phone number to           Adult and        Improved access to        May 2009
Communication   improve access to Customer First.      Community        services provided by      –Reviewed
                                                       Services         Adult and Community       annually
                                                                        Services

                4 - Additional free phone line with    Adult and        Improved access to        Summer
                specialist support for people with     Community        people with learning      2011
                learning disabilities                  Services         disabilities

                5- Increased training and              Adult and        Staff better informed     Ongoing
                awareness raising for staff across     Community        about the needs of the
                all adult services in person centred   Services         disability community
                and support planning that involves
                customers and carers

                6 - Increased investment in        Adult and
                advocacy services and work         Community            Increased range of        Ongoing
                through the advocacy forum to      Services             advocacy services for
                ensure best practice and standards                      disability community to
                are adopted throughout the county.                      access

                7 - Increase the number of staff       Adult and        Adult and Community       April 2010
                who are able to translate reports      Community        Services have wider
                and wide range of information into     Services         pool of staff that can
                easy read so that this becomes                          meet the needs of the
                mainstream approach.                                    disability community


                8 - Update the Suffolk County          Communications   Suffolk County Council    Consulta-
                Council website to ensure that it is   Unit             website is accessible     tion Spring


                                                                                                                             3
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                              Progress
                                                    Responsible
Objective   Required Action                                            Outcome                   Timescale    (updated
                                                    Service Area
                                                                                                              quarterly)
            accessible to the disability                               to the disability         2010;
            community. This will require focus                         community with            achieved
            groups involving the disability                            accessibility features    by
            community and training for all web                                                   October
            publishers                                                                           2010

            9 - Promote the Hate Crime              Social Inclusion   Ensure that disabled      March
            Service for Suffolk to the disability   and Diversity      people feel safer in      2010
            community.                                                 reporting hate crime or
                                                                       anti social behaviour


            10 - Ensure the Hate Crime              Social Inclusion   Involvement by         March
            Service Steering Group has input        and Diversity      disabled people in     2010
            and representation from the                                development of service
            disability community

            11 – Links created on Suffolk Jobs      Customer Service   Invite and enable         October
            Direct to equalities information        Direct             participation of the      2010
                                                                       disability community in
                                                                       the recruitment
                                                                       process

            12 – Equal opps data to be              Customer Service   Staff networks and        Diversity
            improved and published with             Direct             community groups twill    Monitoring
            actions. More information given                            be involved with          pages
            our as to reasons for collecting                           analysing the data and    published
            equal opps information in                                  suggesting actions        on SCC
            recruitment guidance.                                                                site Jan
                                                                                                 2010


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                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                             Progress
                                                  Responsible
Objective   Required Action                                            Outcome                   Timescale   (updated
                                                  Service Area
                                                                                                             quarterly)
            13 – Two Ticks accreditation        Customer Service       Two ticks actions to be   Ongoing
            certificate on display in           Direct / Strategic     implemented.
            Constantine House and Two Ticks HR
            logo being used in recruitment ads.

            14 - Build up better two way          Social Inclusion &   Better collaboration &    Ongoing
            dialogue between the community &      Diversity, Adult &   joined up working to
            voluntary sector and the statutory    Community            benefit disability
            sector (share information, raise      Services             community; building
            issues impacting on communities,                           social capital
            share expertise etc)

            15 - Ensure the Council provides      Social Inclusion &   Continue to implement     Ongoing
            opportunities for real involvement    Diversity            Equality Impact
            and meaningful consultation and                            Assessment & training,
            engagement. Involve the                                    supported by Policy
            community in every aspect of                               Clearing House
            service development from the                               structure; encourage
            design and planning stages                                 service areas to
            through to implementation and                              involve disabled
            delivery.                                                  people

            16 - Look at developing a             Adult &              Information on            Spring
            professional resource directory for   Community            resources freely          2011
            the community & voluntary sector      Services             available within and
            and Council to share resources                             outside the Council
            and information.




                                                                                                                          5
                      Suffolk County Council – Disability Equality Scheme Action Plan
                                                2009-2012
                                          (Reviewed annually)
                                                                                                              Progress
                                                      Responsible
Objective    Required Action                                               Outcome                Timescale   (updated
                                                      Service Area
                                                                                                              quarterly)
                                                                                                              Progress
                                                      Responsible
Objective    Required Action                                               Outcome                Timescale   (updated
                                                      Service Area
                                                                                                              quarterly)
Access to    1 – Aiming High for Disabled             Children and         Access to community    Full
community    Children short break programme           Young People’s       activities for the     service
activities   will significantly increase short        Service / Children   disability community   offer
             break, social leisure opportunities.     with Additional                             March
                                                      Needs                                       2010

                                                      Adult and            Improved access to     March
             2 - Individual support by                Community            community learning     2010
             community inclusion facilitators,        Services             and leisure services
             resettlement team, and support                                activities
             workers to help people with
             physical, learning and sensory
             disabilities and mental health
             needs to access community,
             learning and leisure services and
             activities.                              Adult and            Improved access to     Ongoing
                                                      Community            community learning
             3 - Work with customers and              Services             and leisure services
             carers, voluntary and community                               activities
             organisations such as Optua,
             Suffolk Artlink, Wolsey Theatre,
             Theatre Royal, Dance East,
             District & Borough Councils to
             continue to promote and develop
             further opportunities for inclusion in
             ‘everyday life’ activities



                                                                                                                           6
                       Suffolk County Council – Disability Equality Scheme Action Plan
                                                 2009-2012
                                           (Reviewed annually)
                                                                                                             Progress
                                                     Responsible
Objective     Required Action                                           Outcome                  Timescale   (updated
                                                     Service Area
                                                                                                             quarterly)
              4 – Work with Older People’s           Adult and          To ensure older people July 2010
              Partnership Board and                  Community          in Suffolk with
              Partnerships with Older People to      Services           disabilities are
              hold an Ageing Well in Suffolk                            supported and services
              conference, ‘Don’t Stop Me Now’                           accessible to them

              5 - Improve accessibility of FireFit   Fire & Rescue      To ensure against        Autumn
              and Healthy programme                  Service            exclusion of disabled    2010
                                                                        young people

              6 – Consider allowing community        Corporate          Report back on           Summer
              groups to access County Council        Property           feasibility              2010
              premises for their use at
              weekends.

              7 - Allow longer periods for book     Adult &             Longer loans already     Summer
              loans and resources from libraries Community              available for those with 2010
              to allow for different reading paces. Services            sensory impairments;
                                                                        we will consider
                                                                        improvements for other
                                                                        customers

              8 - Reinstate the Transport Forum      Environment &      Access Group to          March
              that was set up to look at transport   Transport /        provide a steer on       2010
              issues.                                Access Group for   reinstating this group
                                                     Suffolk
Improving     1 - Continue to develop Infolink as    Adult and          Improved information     March
Information   the main information directory.        Community          for the disability       2010
              Recruit 60 Infolink Champions to       Services           community about key



                                                                                                                          7
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                             Progress
                                                 Responsible
Objective   Required Action                                           Outcome                    Timescale   (updated
                                                 Service Area
                                                                                                             quarterly)
            work with Adult and Community                             information that affects
            Services and in their local                               them
            communities to improve and
            increase the information on the
            directory.
                                                 Adult and            Accessible information     March
            2 - Involve customers and carers in Community             about Psychological        2010
            establishing a dedicated mental      Services             Therapies through
            health and well being service in                          Suffolk libraries
            Suffolk libraries which will include
            dedicated links to the Increased
            Access to Psychological Therapies
            (IAPT) service

            3 - Continue to offer the            Adult and            Encourage people           Ongoing
            Information Advice and Guidance      Community            within the disability
            service (IAG) as universal service   Services             community both
            to those with the equivalent of                           access to IAG as well
            NVQ level 3 and above who need                            as opportunities for
            support to move from welfare to                           paid employment
            work. The IAG will work with a
            range of specialist providers
            including CSV media, Mencap and
            Papworth Trust to offer specialist
            services to those who require it.

            4 – Promote disability equality at   Social Inclusion     Raising awareness of       June 2010
            the first partnership hate crime     and Diversity Unit   the importance of
            conference                                                responding to disability
                                                                      motivated hate crime


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                        Suffolk County Council – Disability Equality Scheme Action Plan
                                                  2009-2012
                                            (Reviewed annually)
                                                                                                              Progress
                                                     Responsible
Objective      Required Action                                          Outcome                   Timescale   (updated
                                                     Service Area
                                                                                                              quarterly)

               5 - Continuing to take forward Dual   Social Inclusion   Improved signposting      Ongoing
               Diagnosis in relation to women        and Diversity      to appropriate mental
               with drug issues; need for longer                        health services
               term counselling for people with
               long-seated damage;

               6 - Improve information
               accessibility by promoting Arial 12   Fire & Rescue      Improved access to        Spring
               font as minimum standard and to       Service            information in            2010
               ensure the offer of different                            accessible and
               formats is available                                     relevant formats
                                                     Responsible
Objective      Required Action                                          Outcome                   Timescale
                                                     Service Area
Training and   1 - Develop training targets and      Adult and          Improved disability       March
Learning       identify needs of staff and           Community          competence on the         2010
               managers in relation to disability    Services           part of managers
               equality                                                 within Adult and
                                                                        Community Services.

               2 - Transition Champions (young       Adult and          Better provision for      Summer
               people) will complete an audit of     Community          people with learning      2010
               existing FE sector provision to       Services           disabilities in Further
               inform future commissioning                              Education


               3 - Planning for Life Project has     Adult and          Improved training and    Spring
               been established with the LSC to      Community          learning opportunities   2011
               provide people with physical,         Services           for people with learning



                                                                                                                           9
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                                Progress
                                                    Responsible
Objective   Required Action                                              Outcome                    Timescale   (updated
                                                    Service Area
                                                                                                                quarterly)
            learning and sensory disabilities an                         and sensory disabilities
            opportunity to combine funding for
            learning with personal budget
            allocation for care.

            4 - Develop LEAP Centres &        Adult and                  Additional 7 LEAP          March
            Points, in partnership with       Community                  centres and 80 LEAP        2011
            Learning and Skills Council,      Services                   points operational
            University Campus Suffolk and Job                            across Suffolk
            Centre Plus to offer improved                                (including a LEAP
            access to disability community                               point in every Suffolk
            requiring advice learning and                                library
            training opportunities.

            5- Suffolk Drug and Alcohol Action      Social Inclusion     Improved practice          December
            Team to work in partnership with        and Diversity Unit   learning for mental        2009
            Suffolk Mental Health Partnership                            health and drug            onwards
            to develop and deliver training to                           treatment specialists
            service providers in relation to dual
            diagnosis

            6- Submission of proposal to            Customer Service     Improved awareness         Autumn
            ensure 250 front-line CSD staff         Direct               and customer care.         2010
            receive training in disability issues
            in customer care

            7 - Develop more flexible learning      Adult &              Increased take-up of       Spring
            opportunities, to enable people         Community            learning by people         2011
            with mental health issues to            Services             affected by mental
            access with ease and fit in with                             health issues


                                                                                                                             10
                         Suffolk County Council – Disability Equality Scheme Action Plan
                                                   2009-2012
                                             (Reviewed annually)
                                                                                                                    Progress
                                                        Responsible
Objective       Required Action                                              Outcome                  Timescale     (updated
                                                        Service Area
                                                                                                                    quarterly)
                their needs.

                8 - Accessibility of training courses   Adult &              Review EIA of adult      Autumn
                – check entry requirements for any      Community            learning courses re      2010
                potential barriers.                     Services             accessibility

                11 – Investigate the possibility of a   Social Inclusion &   Publicise Employers’     Summer
                central help desk providing             Diversity /          Forum on Disability      2010
                information and advice on all           Customer Service     helpline; ensure call
                disability related issues               Direct               handlers aware of
                                                                             issues

                12 - Look at providing books and        Communications       More accessible          Winter
                CDs, rather than relay on website       Unit                 spread of information    2010
                based information.                                           formats

                13 - Breaking down barriers – build Communications           Ensure staff are aware   Ongoing
                better two way communication;       Unit                     of full range of
                provide training on the importance                           communication tools
                and impact of language and
                positive social interaction.

                14 - Provide training for advocates     CYP / ACS            Better advocacy for      Ongoing
                                                                             adults and children
Employment      1 – Continue to enable disabled         Children and         To improve the           May 2010
Opportunities   young people to audit online            Young People’s       recruitment and          – link with
                recruitment forms, which are            Service Transition   retention process for    action 5
                proving to be barriers to               Steering             disabled applicants
                employment.



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                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                            Progress
                                                Responsible
Objective   Required Action                                          Outcome                    Timescale   (updated
                                                Service Area
                                                                                                            quarterly)


            2 - Participation In Suffolk        Adult and            Improved information       Ongoing
            Employment Network, Suffolk         Community            and opportunities for
            Redundancy Network and Local        Services             disabled people in the
            Employment Partnership to                                jobs market
            promote and open up opportunities
            for people with disabilities in the
            jobs market. Work in partnership
            with trades unions.

            3- Make use of the JobCentre Plus   Social Inclusion &   WORKSTEP supports          Summer
            programme (WORKSTEP) in order       Diversity            people with complex        2010
            to improve work prospects for                            disabilities who are
            disabled people; explore                                 looking go to work for
            partnerships with trades unions                          the first time or return
                                                                     to work. This can
                                                                     include supported
                                                                     volunteering as a first
                                                                     step and we will make
                                                                     contact with the
                                                                     Papworth Trust to
                                                                     explore opportunities.



            4 - To ensure that the Equality     All Equality Action Increased levels of         Ongoing
            Action Groups are promoting         Groups and HR       positive action
            positive action principles/         business partners promoted in



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                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                             Progress
                                                   Responsible
Objective   Required Action                                             Outcome                  Timescale   (updated
                                                   Service Area
                                                                                                             quarterly)
            guidelines with recruiting staff and                        employment at
            HR business partners                                        directorate level and
                                                                        reported on by HR
                                                                        business partner at
                                                                        directorate
                                                                        management team
                                                                        meetings

            5 - Review Suffolk County             Customer Service      To access the            May 2010
            Council’s application form to reflect Direct / Strategic    effectiveness of the
            the social model of disability (e.g.  HR                    revised changes to
            by removal of disability categories)                        mitigate against any
                                                                        discriminatory
                                                                        practices


            6- To ensure that the Two Tick         Social Inclusion     To ensure that the 5     June 2010
            accreditation award to Suffolk         and Diversity Unit   principles that govern
            County Council and CSD is              CSD/HR on            the Two Tick scheme
            reviewed; engage & involve             behalf of the        are delivered against
            disabled staff & trades unions         Directorates         and monitored

            7- Local Employer Partnership          Adult Community      Improved information     December
            steering group to look at improving    Services/            and opportunities for    2009
            the recruitment process to make        CSD HR               disabled people in the
            the Two Tick scheme workable;                               jobs market
            recommendations to LD
            partnership board and locality
            forums and to other partnership


                                                                                                                          13
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                         Progress
                                                  Responsible
Objective   Required Action                                       Outcome                    Timescale   (updated
                                                  Service Area
                                                                                                         quarterly)
            board. Involve and engage with
            disabled employees

            8- Through the Corporate              Adult and       Improved information       Ongoing
            Apprenticeship scheme we will         Community       and opportunities for
            increase the number of                Services        disabled people in the
            apprenticeship starts in Adult and                    jobs market
            Community Services

            9- Continue to promote the Skills     Adult and       Improved information       Ongoing
            Pledge to promote and increase        Community       and opportunities for
            skills and qualifications including   Services        disabled people in the
            an increase in the Foundation Tier                    jobs market
            offer to those employed in social
            enterprises

            10- Review eyesight criteria for      Fire & Rescue   Re-assessment of           Spring
            new recruits                          Service         sight requirements for     2010
                                                                  operational firefighting
                                                                  roles




            11- Overhaul Licence to Recruit       Local           Line Manager’s Guide       Autumn
            (recruitment training for managers)   Employment      to Reasonable              2010
            to include specific information on    Partnership /   Adjustments
            mental health and learning            Adult &         distributed and
            disability. Involve trades unions &   Community       awareness raised
            disabled staff where appropriate      Services


                                                                                                                      14
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                                Progress
                                                   Responsible
Objective   Required Action                                             Outcome                     Timescale   (updated
                                                   Service Area
                                                                                                                quarterly)

            12- Re-launch e-learning to            CSD Learning &       Stimulate interest in       Summer
            increase level of equality and         Development          the learning offer and      2010
            diversity training of staff and                             increase participation
            managers

            13- Develop a brokerage service        Local                Disabled people have        Autumn
            for work trials / work tasters.        Employment           a one-stop point of         2011
            Develop target number of places        Partnership/ACS      contact for work trials /
            for jobless people to take up work                          placements
            taster opportunities.

            14- Application form revised so        Customer Service     Reduced opportunities Spring
            that personal information is           Direct / Strategic   for discrimination in the 2010
            separated                              HR                   recruitment process


            15- Follow up enquiries re possible    Customer Service     Consideration of work       Spring
            corporate application of trialled RM   Direct / Strategic   placement scheme            2011
            work placement scheme. Explore         HR                   across the wider
            opportunities for job carving                               Council

            16 – Developing tools and              Social Inclusion &   Staff are informed of       Spring
            guidance so that disclosure of         Diversity /          the uses of their data      2010
            disabilities feels safer               Strategic HR         for statistical purposes
                                                                        and encouraged to
                                                                        disclose with proper
                                                                        safeguards in place.

            17 - Ensure that HR policy on          Customer Service     Staff and managers          Autumn


                                                                                                                             15
                           Suffolk County Council – Disability Equality Scheme Action Plan
                                                     2009-2012
                                               (Reviewed annually)
                                                                                                                      Progress
                                                           Responsible
Objective         Required Action                                               Outcome                   Timescale   (updated
                                                           Service Area
                                                                                                                      quarterly)
                  disability leave is clearly publicised   Direct / Strategic   can correctly book        2010
                  to managers and staff in all parts       HR / Schools         leave during treatment
                  of the Council, including schools,                            of an impairment or
                  and is in line with good practice.                            disability

                  18 - Training, awareness raising         Customer Service     Managers are aware of Spring
                  and education for managers.              Direct / Learning    issues affecting      2010
                  Provide practical skills and             & Development        disabled employees
                  knowledge base around disability.                             and applicants and
                                                                                reasonable
                                                                                adjustments etc

                  19 – Ensure there is a best              Property / Social    Pilot Access Audits       Summer
                  practice checklist to be used for        Inclusion &          carried out with the      2010
                  any building improvements or             Diversity            involvement of
                  upgrades to meet the needs of                                 disabled people
                  disabled people.

                  20 – Re-launch the Disability Staff      Social Inclusion &   Renewed and               Spring
                  Network to improve opportunities         Diversity            reinvigorated forum for   2010
                  for participation and involvement of                          disabled staff to
                  disabled staff                                                explore issues relevant
                                                                                to them

Embedding         1 - The Partnership Boards have      Adult and                Improved opportunities    Ongoing
Disability        been reviewed and established        Community                for proper involvement
Equality across   with significant representation from Services                 and participation in
Suffolk           customers and carers and this                                 development of new
County Council    representation is cascaded through                            services and reviews
& Customer        commissioning groups. We will                                 of existing services.


                                                                                                                                   16
                          Suffolk County Council – Disability Equality Scheme Action Plan
                                                    2009-2012
                                              (Reviewed annually)
                                                                                                             Progress
                                                        Responsible
Objective        Required Action                                       Outcome                   Timescale   (updated
                                                        Service Area
                                                                                                             quarterly)
Service Direct   continue to support the Partnership
                 Boards to strengthen opportunities
                 for the disability community to have
                 control over and responsibility over
                 commissioning arrangements.


                 2 - Suffolk LINk has been              Adult and      Fulfilment of             Ongoing
                 established to strengthen the          Community      Government
                 involvement of local people in         Services       requirement for service
                 making decisions about how                            users to be involved in
                 services are managed.                                 provision &
                                                                       management of
                                                                       services.

                 3 - Ensure that disabled customers     Adult and      Service users to be       Spring
                 and carers are represented on          Community      involved in provision &   2011
                 appropriate tender evaluation          Services       management of
                 panels.                                               services.

                 4 - Continue to offer dedicated        Adult and      Disabled people are       Ongoing
                 training so that they are supported    Community      confident and able to
                 and equipped to be equal partners      Services       take part in exercises
                 in the process so the disability                      involving them in
                 community can access the                              service decisions.
                 appropriate services




                                                                                                                          17
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                                 Progress
                                                   Responsible
Objective   Required Action                                             Outcome                     Timescale    (updated
                                                   Service Area
                                                                                                                 quarterly)
            5 - Improve access to all new        Resource               A system of access          Pilot
            buildings by not just complying      Management             auditing is established     completed
            with minimum standards. Engaging                            for new builds and in       by Sum-
            with access groups or relevant                              time, existing              mer 2010;
            stakeholders when new buildings                             premises, fully             roll-out
            are constructed or existing                                 involving disabled          dependent
            buildings refurbished to ensure full                        people.                     on report-
            consultation is carried out.                                                            ing back.

            6 - Corporate Property will            Resource             As action 5, audits will    2010-2012
            undertake the audits of the            Management           be carried out as
            buildings as funding is approved                            agreed and subject to
            for the 650 buildings previously not                        funds being approved.
            audited

            7 - Increase access to independent Environment and          Young people are            Summer
            transport skills training through  Transport                better able to plan their   2010
            creative use of Aiming High for                             transport
            Disabled Children programmes

            8 - Support the work of the Access     Social Inclusion     Strengthen and              Ongoing
            Group for Suffolk                      and Diversity Unit   maintain the Access
                                                                        Group’s achievements

            9 - Assist the Disability Forum for    Social Inclusion     Enable training or          Ongoing
            Suffolk in building capacity and       and Diversity Unit   support as identified
            resilience to support the disability                        from time to time by
            community in Suffolk                                        the Access Group.

            10 - Rural Demand Responsive           Environment and      Views of local people       2010


                                                                                                                              18
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                              Progress
                                                     Responsible
Objective   Required Action                                             Outcome                   Timescale   (updated
                                                     Service Area
                                                                                                              quarterly)
            Transport Consultation involving         Transport          established in terms of
            the disability community                                    transport needs
            (passenger transport section)

            11 - Reviewing policies, processes       Fire & Rescue      Improved responses to     Summer
            and Equality Impact Assessments          Service            needs of diverse          2010
                                                                        customer groups

            12 - Deliver diversity training to all   Fire & Rescue      Staff fully informed of   Summer
            staff                                    Service            current legislation and   2011
                                                                        issues affecting
                                                                        disabled people and
                                                                        other groups

            13 - Encourage staff to disclose         Fire & Rescue      Staff are aware of the    December
            their equal opportunities                Service            uses of their data and    2009;
            information                                                 more confident about      measure-
                                                                        disclosure; increases     ment
                                                                        to be measured            ongoing

            14 - Provide Equality Impact             Customer Service   Ensure equality &         Ongoing
            Assessment training to Customer          Direct / Social    diversity is embedded
            Service Direct secondees                 Inclusion &        in business and team
                                                     Diversity          plans across CSD

            15- CSD signed up to the SCC             Customer Service   Customer-facing           December
            Equality Charter, and has                Direct             services meet SCC’s       2009
            incorporated diversity targets in its                       standards regarding
            business plans.                                             equality & diversity



                                                                                                                           19
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                               Progress
                                                    Responsible
Objective   Required Action                                              Outcome                   Timescale   (updated
                                                    Service Area
                                                                                                               quarterly)
            16 - Improve access to                  Scrutiny &           Greater access for     Spring
            consultation events or                  Monitoring / Adult   disabled people to     2012
            opportunities for community             & Community          consultation and
            participation to inform the Councils    Services /           measurable increase in
            decision-making processes.              Children & Young     this; schools also
            Greater user involvement – in           People’s Services    targeted specifically
            particular schools.

            17 - Ensure disability equality is      All service areas    Programme of Equality     Ongoing
            built into service development and                           Impact Assessments
            training. Keeping disability equality                        and reviews continued
            on all and every agenda.

            18 - Ensure all Council decision-       All service areas    Programme of              Ongoing
            making processes and                                         involvement and
            mechanisms are being Equality                                Equality Impact
            Impact Assessed to ensure there                              Assessments and
            are no potential barriers.                                   reviews continued

            19 – Where possible, use trainers       All services         Appropriate training      Ongoing
            with disabilities to teach disability                        services contracted
            awareness. Use simulation and                                from local disability
            experiential learning. Get service                           organisations in order
            users to work alongside staff in a                           to provide awareness
            practical way to build knowledge,                            and practical
            confidence and awareness of                                  experience.
            disability issues.

            20 - Councillor training to be          Social Inclusion &   County Councillors’       Spring
            provided to cover disability equality   Diversity /          awareness of disability   2012


                                                                                                                            20
                        Suffolk County Council – Disability Equality Scheme Action Plan
                                                  2009-2012
                                            (Reviewed annually)
                                                                                                              Progress
                                                    Responsible
Objective       Required Action                                          Outcome                  Timescale   (updated
                                                    Service Area
                                                                                                              quarterly)
                – provide opportunities for         Councillor           issues is raised
                disability community to meet with   Services
                Members.




ISSUES RAISED   1- Work placement schemes exists Further develop         As above                 As above
BY YOUNG        but few or no opportunities for  placement
PEOPLE          ongoing paid work                schemes as
                                                 referenced in
Employment                                       action 18 under
Opportunities                                    Employment
                                                 Opportunities

                2- More information and support     Social Inclusion &   Access information       As above
                needed for introduction to work     Diversity /          and work with partners
                and working                         Strategic HR –       to ensure WORKSTEP
                                                    see also action 3    is offering the right
                                                    under                support.
                                                    Employment
                                                    Opportunities

                3- Need job coaching, support and   As 1 and 2 above
                mentoring

                4- Need employers to understand     As 1 and 2 above
                pace and different leaning needs


                                                                                                                           21
                         Suffolk County Council – Disability Equality Scheme Action Plan
                                                   2009-2012
                                             (Reviewed annually)
                                                                                                               Progress
                                                      Responsible
Objective       Required Action                                           Outcome                  Timescale   (updated
                                                      Service Area
                                                                                                               quarterly)


Training and    1-Training for staff and teachers     Children & Young    Continue to ensure       Ongoing
Learning        around Special Educational Needs      People’s Services   teachers/staff in
                issues                                                    schools are trained
                                                                          fully on SEN issues

                2- Transport provided for young       Children & Young    Services already         Ongoing
                people with Special Educational       People’s Services   provided and will be
                Needs                                                     continued wherever
                                                                          practicable

                3- Sense from young people that       Children & Young    Build on successful      Ongoing
                they are separated and excluded       People’s Services   integration of Thomas
                in lessons and this has resulted in                       Wolsey School with
                feelings that mainstream school is                        Thurleston High
                failing them.                                             School, etc

                4- Individual and appropriate         Children & Young    Services already         Ongoing
                support in lessons to enable young    People’s Services   provided and will be
                people to participate and engage                          continued wherever
                with the whole group.                                     practicable


Improving       1- Don’t find meetings easy to        Children & Young    Advocates provided       Autumn
Communication   understand or always understand       People’s Services   wherever possible to     2011
                what is being discussed at                                assist young people in
                reviews.                                                  these situations.




                                                                                                                            22
                       Suffolk County Council – Disability Equality Scheme Action Plan
                                                 2009-2012
                                           (Reviewed annually)
                                                                                                             Progress
                                                   Responsible
Objective      Required Action                                         Outcome                   Timescale   (updated
                                                   Service Area
                                                                                                             quarterly)
Access to My   1- Need easy read application       See actions 5, 7
Community      forms                               and 17 under
                                                   Employment
                                                   Opportunities

               2- Leisure cards to cover whole     Environment &       Assess current            Autumn
               county                              Transport           situation and make        2010
                                                                       improvements if
                                                                       possible

               3- Bus stop signs need to be        Environment &       Investigate successful    Spring
               clearer                             Transport           timetabling schemes       2011
                                                                       and see if possible to
                                                                       implement in Suffolk

               4- Evacuation instructions in       Corporate           Access audits will feed   Summer
               community spaces and buildings      Property            into this; improve        2010
               need to be clearer and easy to                          Endeavour House
               follow                                                  access guide; roll out
                                                                       similar guides
                                                                       elsewhere

               5- Access to buildings not always   Corporate           As above, access          Summer
               easy or welcoming                   Property            audits will assist with   2011
                                                                       this issue

               6- Need local youth clubs with      Children & Young    Youth clubs more          Ongoing
               easy access and good transport      People’s Services   accessible to all young
               links                               / Environment &     people and improving
                                                   Transport           social opportunities


                                                                                                                          23
                     Suffolk County Council – Disability Equality Scheme Action Plan
                                               2009-2012
                                         (Reviewed annually)
                                                                                                                Progress
                                                   Responsible
Objective   Required Action                                             Outcome                     Timescale   (updated
                                                   Service Area
                                                                                                                quarterly)

            7- Need and want to see more           Social Inclusion &   Better preparation &        Autumn
            young people included at events        Diversity            targeting of invitations    2010
            like the Disability Involvement Day.                        etc


            1- Want extended times for passes      Environment &        Investigate possibilities   Spring
            to be used                             Transport            within legal framework      2011
Transport
            2- Drivers need training and           Environment &        Drivers better aware of     Autumn
            awareness raising on a range of        Transport            disability issues           2011
            disabilities




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