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					Black Country Connexions Business Plan 2006 -8




                                                    Black Country Connexions
                                                   Business Plan for 2006 - 2008
Introduction

This business plan covers the period 1st April 2006 to 31st March 2008. It reflects the Partnership Self Assessment, which captures views of key
stakeholders, Best Value Review findings and emerging governance structures in each local authority, and it has been considered by young
people. It also takes account of the DfES Planning Guidance and Specification for services delivered through Connexions Partnerships for
2006-07 and describes the services to be delivered in terms of the five outcomes set out in Every Child Matters (ECM). The aim of establishing
a two year plan is to ensure that developments and activities properly reflect changes in landscape of provision for young people and allow
planning to meet the 2010 target for the reduction of NEETs.

The Board of Black Country Connexions recognises the breadth of Connexions funded services, and acknowledges the strategic importance of
the service and Partnership in contributing to raising aspiration, achievement and participation. In particular the Board recognises the
importance of working within the context of the emerging Children’s Trusts, the outcomes from Youth Matters and developments in 14-19
learning.

The plan will include:

       A summary of the needs assessment; which has supported the work of the four Local Management Committees (or their equivalents)

       The outcomes of the whole partnership self assessment, the issues identified by this process which the partnership intends to address
        during 2006-08. These issues are covered in the Partnership Development section of the plan

       Contract delivery specifications and delivery plans which form the second part of this business plan. These have been designed to
        allow for incorporation into Children and Young People’s Plans as appropriate in each local authority area. These delivery
        specifications are built around contributing to the five ECM outcomes and will cover the work of Prospects, BCCx Ltd. staff and the
        Partnership Development Fund (PDF).




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Black Country Connexions Business Plan 2006 -8




The Black Country Connexions Partnership

The Partnership is committed to working in collaboration with others to implement a locally focussed, integrated and differentiated approach to
providing accessible and coherent support to young people so they are able to develop successfully as young adults and to make and
implement informed choices about learning and life. The Partnership, working within the context of new arrangements for the leadership of
services to children and young people, will seek to strengthen the governance of its services at local level through robust Local Management
Committees, underpinned by a smaller, strategic and supportive centre

We are determined to ensure the continued development and delivery of high quality services which are flexible and responsive to meet the
changing needs of young people from the diverse communities across the area, and to make a significant contribution to a demanding range of
cross-cutting targets for all organisations within the partnership. This plan focuses on the key issues facing the partnership area and the key
outcomes being sought both from the national and local perspectives. It sets out our strategic priorities of leadership, quality standards for
professional practice and support. The Partnership is seeking to ensure that resources at the point of service delivery are maximised, both in
terms of volume and professional competence.


Universal Support Services

Personal Advisers will work in an integrated way with others, especially in schools and colleges, with all young people in learning and work to
assess their needs, and provide them with the information, advice and guidance to support personal development, career choice and
progression. They will advocate on behalf of individual young people and groups and signpost them to other services to meet their needs.
They will work closely with individuals and their parents and carers, as the need arises, helping them to overcome incidental and minor barriers
to learning.

Intensive support

Some Personal Advisers, again working with and through others, will provide more targeted support and will concentrate on those with complex
and multiple barriers to successful transition, those who have dropped out of learning, or are at risk of doing so. These young people are often
not able to make decisions about learning because they have a range of barriers that need to be addressed first. These may be
homelessness, pregnancy, offending, substance misuse or family issues. The Personal Adviser will offer targeted support, will advocate on
behalf of the young person and will broker additional support from specialists as the need arises.




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In 2006 - 8 we will:
     Seek an increase in levels of participation: in November 2005 we achieved a participation rate for 16-18 year olds of 71.1%, from a
       November 2004 baseline of 60.3% and against a national average of 74%. This marked the best rate of improvement nationally. Our
       target will be to continue this improvement to achieve at least national levels. Despite very good performance this year, (in both regional
       and national arenas) in reducing both the numbers of young people not in Education, Employment or Training (NEET), and those whose
       current activity status is not known, we realise there is still much more work to be done and we will be seeking to build on collaborative
       work with partners to improve further.
     Support the development of the guidance community approach, to ensure that the profile and volume of information, advice and
       guidance services is improved, together with assuring the value and effectiveness of universal services. This can only be achieved in
       the context of 14 -19 developments, Youth Matters outcomes and other relevant national changes, seeking to ensure young people
       maximise their opportunities for learning.
     Raise the quality of service by training and supporting more Personal Advisers: Training arrangements have changed during
       2005/6, requiring us to fund training from the grant, rather than benefiting from national funding arrangements. Nonetheless, our
       progress towards achieving a fully qualified PA cohort has continued unabated. In addition, new qualifications are coming on stream,
       bringing fresh challenges to ensuring that staff are confident and competent to carry out the complex work of Personal Advisers
     Provide direct employment opportunities for young people: Full time employment opportunities will be offered to a number of
       young people. They will follow a range of apprenticeship offers, including youth work and business skills. They will support young
       people’s involvement in the self-assessment process, business planning and a wide variety of consultations at local level. They will
       continue to be involved in engaging young people in the design and development of the service as well as preparing to enter youth work
       or train to be PAs.
     Support Transition Care Pathway development: Connexions has taken a leading role in Transition Care Pathway development for
       young people with learning difficulties and disabilities. For example, in Sandwell Connexions leads and contributes to the multi-agency
       Transition Team, within the Integrated Service for Children and Young People. This is leading to greater multi disciplinary working in
       collaboration with partners.
     Provide Positive Activities for Young People: The PAYP programme is delivered with a range of partners, most notable the four
       youth services and the voluntary sector, and supports young people aged 8-19 years old. It provides activities and key worker support
       for young people principally at risk of committing crime. As in previous years, feedback and evaluation has shown that there has been
       some significant successes throughout this year where young people previously disengaged in education have, with the support of
       PAYP and a Key Worker, returned to education, alternative training, or in some cases found employment. Confidence and self-esteem
       have been increased and, in specific cases, offending behaviour has reduced




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BCCx partnership purpose:
To raise participation and achievement levels for all young people, helping them overcome barriers to learning and to become active
citizens
Outcomes:
    1. Staying safe: improved environment in which young people are supported and are not marginalised, resulting in greater
       respect between young people and communities
    2. Be healthy: improved life chances of vulnerable young people, so that they have an equal chance to succeed and secure a
       stable future for themselves
    3. Enjoy and achieve: improved achievement, so that young people can maximise their potential and contribute to the up-skilling
       of the workforce
    4. Positive contribution: enabling young people to express their views, to be actively involved in service design and delivery and
       develop the skills of responsible citizenship
    5. Economic well-being: increased participation in learning or work, ensuring the economic well- being of young people and a
       smooth transition to adulthood




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2006/7 strategic aims for Black Country Connexions Partnership

Section A: Delivery and development of services to young people
1. Staying safe
The partnership is committed to safeguarding young people from harm through its own networks and through its networks
with other agencies
Inspection                             Priorities                                          Success criteria
criteria


2.1         Children & young people and their carers are informed about key          Joint training and location of staff
            risks to their safety and how to deal with them
2.2         Children &young people are provided with a safe environment              Establishment of common assessment
2.3         The incidence of child abuse and neglect is minimised                    framework
2. 4        Agencies collaborate to safeguard children according to the
            requirements of the current government guidance                          Local protocols in place to facilitate
2.5         Services are effective in establishing the identity and whereabouts of   effective referrals
            all children and young people 0 - 16
2.7         Looked after children live in safe environments and are protected        Robust child protection policy and
            from abuse and exploitation                                              procedures, especially in the area of
2.8         Children and young people with LDD live in safe environments and         post-16 provision
            are protected from abuse and exploitation
2.2.5       Children affected by domestic violence are identified, protected and     All staff CRB checked/reviewed every 3
            supported                                                                years
2.4.9       Agencies’ accountabilities are clear at each stage of the safeguarding
            procedures (NSF 5)                                                       Reduced pre-16 exclusions
2.8.6       Transition between settings and from children’s to adult services are
            well managed                                                             Strategic links to key bodies: LSP theme
                                                                                     groups, Fire Service, Police Service,
                                                                                     CDR Partnerships, LCSBs




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Impact/outcomes:
           improved achievement, so that young people can maximise their potential and contribute to the up-skilling of the
            workforce
           improved life chances of vulnerable young people, so that they have an equal chance to succeed and secure a
            stable future for themselves

Needs analysis data:
     Total crimes per 1000 households are falling year on year, with reductions most evident in Walsall. Sandwell and Wolverhampton
       record the highest crime rates
     Youth crime: in Dudley burglary and robbery are increasing whilst vehicle crime is reducing: in Sandwell there have been
       reductions in burglary and vehicle crime, but robbery has increased: in Walsall both burglary and robbery have decreased: in
       Wolverhampton there were reductions in burglary and vehicle crime, but increases in robbery
BCCx partnership purpose:
Partnership working: collaborative effort to maximise resources and develop coherent services that enable young people to engage in
learning and minimise the chances of them not being in education, employment or training




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2. Be healthy
The Partnership and its LMCs will work collaboratively with other agencies to develop and sustain measures and
approaches that enable young people to have a healthy lifestyle
Inspection                                 Priorities                                       Success criteria
criteria
1.1          Parents and carers receive support to keep their children healthy    Joint planning of services: PCTs,
                                                                                  CAHMS, DAT, Surestart Plus, voluntary
1.2          Healthy lifestyles are promoted to children and young people         sector, youth services. Connexions to
1.3          Action is taken to promote children & young people’s physical        feature in each CAHMS strategy
             health
1.4          Action is taken to promote children & young people’s mental          MI reflects greater intervention rates
             health                                                               with vulnerable young people
1.5          Looked after children’s health needs are addressed
                                                                                  Work developed via school nurses,
1.6          The health needs of children and young people with LDD are           healthy schools initiatives
             addressed
1.2.6        Children and young people are enabled and encouraged to take         Support Transition through Sport
             regular exercise (NSF 1)                                             programme to improve positive
1.3.3        Environmental health risks to children & young people are            participation
             identified and minimised (NSF 1)
1.4.1        Children and young people have access to an appropriate range        Local protocols in place to facilitate
             of support if they feel troubled                                     effective referrals
1.5.7        Looked after children have access to appropriate CAMHS




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Impact/outcomes
       improved life chances of vulnerable young people, so that they have an equal chance to succeed and secure a
          stable future for themselves
       improved environment in which young people are supported and are not marginalised, resulting in greater
          respect between young people and communities


Needs analysis data
      All areas of Black Country have consistently had higher under 18 conception rates than the West Midlands or England
        averages during the period 1999 - 2003
      In 2002 the proportion of conceptions leading to abortion was below the West Midlands and England rates
      Numbers of 13 -18 year olds in treatment for substance misuse increased in all areas of the Black country during the period
        April –October 2005: Walsall & Dudley have the highest numbers, with 87 & 99 respectively at October 2005
BCCx partnership purpose:
Partnership working: collaborative effort to maximise resources and develop coherent services that enable young people to engage
in learning and minimise the chances of them not being in education, employment or training




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3. Enjoy and achieve
The partnership will support young people to enjoy their teenage years and achieve their aspirations
Inspection                                Priorities                                        Success criteria
criteria
3.1         Parents and carers receive support in helping their children enjoy   Partnership Agreements in place for all
            and achieve                                                          schools, colleges, EWS, youth services,
3.3         Action is taken to ensure that educational provision5 – 16 is of     work based learning providers, EBPs and
            good quality                                                         others, with a focus on raising
3.4         Children and young people are enabled to and encouraged to           participation.
            attend and enjoy school and to achieve highly                        Robust working relationships with LSC,
3.5         Education provision is made for children who do not attend           local authorities, voluntary sector, to
            school                                                               support implementation of Black Country
3.6         All children and young people can access a range of recreational     Consortium Enjoy & Achieve strategy
            activities, including play and voluntary learning provision          MI reflects take up of personal
3.7         Children and young people who are looked after are helped to         development opportunities
            enjoy and achieve                                                    Reduced pre-16 exclusions
3.8         Children and young people with LDD are helped to enjoy and           Improved opportunity framework reflected
            achieve                                                              in increased participation
3.6.1       There are safe and accessible places where children and young        Agreements with youth services specify
            people can play and socialise                                        contribution to personal development and
3.8.5       The progress of individual children and young people in              accredited programmes
            educational, personal, social and emotional outcomes is              Support Transition through Sport
            regularly reviewed and communicated between agencies, and            programme to improve positive
            targets revised accordingly                                          participation
                                                                                 Support to parents/carers to sustain
                                                                                 relationships and ensure that they are
                                                                                 enabled to support their child(ren)’s
                                                                                 achievement




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Black Country Connexions Business Plan 2006 -8



Impact/outcomes
       increased participation in learning or work, ensuring the economic well- being of young people and a smooth
          transition to adulthood
       improved achievement, so that young people can maximise their potential and contribute to the up-skilling of the
          workforce
       improved environment in which young people are supported and are not marginalised, resulting in greater
          respect between young people and communities

Needs analysis data
     In England and Wales, 19.8% of the population is qualified to degree level or higher. This compares to: 12.7% in Dudley:
       9.7% in Sandwell: 11.1% in Walsall: 13.6% in Wolverhampton
     GCSE attainment at level 2 (5+ grades at A* -C) is improving, although the rates in the four areas remain below the national
       average of 53.7%: Dudley 51.3%: Sandwell 38%: Walsall 43.5%: Wolverhampton 48.5%
     GCSE attainment at level 1 ( 5 GCSE grades A* -G) has not shown any improvement in any if the four areas. LEA averages
       have declined slightly compared to little change nationally
BCCx partnership purpose:
Challenge: questioning the way things are, trying out new approaches and finding new solutions, especially for those young people in
vulnerable groups and those whose behaviour puts them at risk




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    4.Positive contribution
The partnership will support young people to improve services for young people in local areas/communities
Inspection                                   Priorities                                   Success criteria
criteria
4.1          Children and young people are supported in developing socially     Young people’s evaluation of services
             and emotionally                                                    shows continuous improvement
4.2          Children and young people, particularly those from vulnerable
             groups, are supported in managing changes and responding to        MI reflects greater take up of voluntary
             challenges in their lives                                          opportunities
4.3          Children and young people are encouraged to participate in
             decision making and in supporting the community                    Coherence in engaging young people
4.4          Action is taken to reduce anti-social behaviour by children and    strategies across the partnership
             young people
4.5          Action is taken to prevent offending and to reduce re-offending    Implementation and continuous
             by children and young people                                       improvement of engaging young people
4.6          Children and young people who are looked after are helped to       strategy, including strengthened
             make a positive contribution                                       interaction with BCCx Board
4.7          Children and young people with LDD are helped to make a
             positive contribution
4.1.4        Children and young people have opportunities to provide
             mentoring support to others
4.3.4        Children and young people are encouraged to take part in and to
             initiate voluntary activities to support the community and
             environment
4.5.4        Young offenders are given support after serving their sentences




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Impact/outcomes
       improved life chances of vulnerable young people, so that they have an equal chance to succeed and secure a
          stable future for themselves
       improved environment in which young people are supported and are not marginalised, resulting in greater
          respect between young people and communities
       enabling young people to express their views, to be actively involved in service design and delivery and
          develop the skills of responsible citizenship
Needs analysis data
    BCCx resources are focused on those not in education, employment or training according to post code, with high incidence
      in DY8, WS10, B65, WS3, WS1 WV14 and WV10

    Partnership Development Funds are focused on strategies aimed at reducing NEETs, with particular regard to vulnerable
        young people, as prioritised by LMCs
BCCx partnership purpose:
Young people focus: putting young people at the centre of service delivery and development, recognising differences, talents and
aspirations




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Black Country Connexions Business Plan 2006 -8




5. Economic well-being
Through advocacy and high quality information, advice and guidance the Partnership will sustain and champion young
people in securing and retaining learning places
Inspection                          Priorities                                        Success criteria
criteria
5.1          Action is taken by partners to support families in
             maximising their economic well being
5.2          Young people 11 - 19 are helped to prepare for           Increase in 16-18 EET participation
             working life
5.3          Action is taken to ensure that 14-19 education and       Numbers of vulnerable young people in EET
             training is planned and delivered in a co-ordinated
             way, and to ensure that education and training (16       Achievement of S140 requirements
             – 19) is of good quality
5.4          Community regeneration initiatives address the           Evaluation of involving parents/carers strategy
             needs of children and young people
5.6          Children and young people who are looked after are       All PAs fully qualified
             helped to achieve economic well being
5.7          Children and young people with LDD are helped to         Joint working with LSC to increase participation and
             achieve economic well being                              develop progression routes beyond 19
5.3.4        Provision is sufficiently flexible to enable young
             people to review and revise the choices they have        Alignment of resources through LAAs to support
             made                                                     participation and achievement of all young people
5.7.5        Information and support is provided on benefit
             entitlement
Impact/outcomes
         increased participation in learning or work, ensuring the economic well- being of young people and a smooth
          transition to adulthood
         improved achievement, so that young people can maximise their potential and contribute to the up-skilling of
          the workforce
         improved life chances of vulnerable young people, so that they have an equal chance to succeed and secure a




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Black Country Connexions Business Plan 2006 -8



           stable future for themselves
       improved environment in which young people are supported and are not marginalised, resulting in greater
           respect between young people and communities
Needs analysis data
    Between 1999 – 2003 there has been a decline in the total number of jobs in the Black Country
    The largest decline was in manufacturing, where the number of jobs fell by 13% compared with a fall of 7% nationally. The
      decline in Distribution/Hotel/Restaurants was greater (4%) than the national decline (1%)
    Analysis of local the economy shows the biggest employment sector to be public administration/education/health, followed
      by distribution/hotels /catering, manufacturing and banking/finance
    Transport & communications has been the sector with the greatest proportionate increase in jobs (9.9%), but
      Banking/Finance has had the largest numerical increase
    Unemployment (measured by the claimant count) has been falling steadily in the Black Country since 1999. Despite this,
      there are fluctuations within individual boroughs, with Dudley showing 3.2%: Sandwell 4.5%: Walsall 3.6%: Wolverhampton
      4.6% (May 2005 figures). This compares with a West Midlands rate of 3%: England rate of 2.3%. The declining percentage
      rates reflect falling numbers, although numbers remain stubbornly high in Sandwell and Wolverhampton.
    Labour Force Survey Unemployment rates, showing all those seeking work irrespective of claiming benefits, provide a
      different picture, with rates fluctuating over the last 5 years. At May 2005, Black country had an unemployment rate of 6.2%,
      higher than both West Midlands and England rates (4.9% and 4.7% respectively), but this was the lowest it has been over
      the five year period
    Restructuring of E2E has created difficulties in securing places for those requiring entry level provision. Entry level courses in
      colleges fill quickly and there is little opportunity for infill later in the year. There is insufficient provision for young people with
      behavioural difficulties/ADHD/autism related issues.

BCCx partnership purpose:
Advocacy: promoting the interests of and providing a voice for young people in strategic developments across the region and
nationally, so that services become more effective in meeting their needs




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Black Country Connexions Business Plan 2006 -8




 Section B: Partnership development


    6. Leadership and Management
The Partnership will have as a key priority the strategic development of services that meet the highest standards, are
resourced to the highest levels and are underpinned by a supportive centre
                                    Priorities                                         Success criteria
6.1          Strengthened local governance through robust              BCCx is recognised as a key player in the emerging
             Local Management Committees                               strategies that will enhance services to young
6.2          Development of BCCx relationship with Children’s          people
             Trusts and alignment of funding to ensure value for
             money
6.3          Increased PA resources
6.4          Change management within an uncertain context
Impact/outcomes
Improved stakeholder confidence in and engagement with BCCx, resulting in improved local service provision
Needs analysis (taken from Self Assessment 05/06)
     A more co-ordinated strategic approach to planning across the partnership to maximise capacity and resources
        including partnership-wide strategies and joined up policies
BCCx partnership purpose:
Accountability: responsible for our actions




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   7. Quality and performance management
The partnership will ensure the highest standards of professional practice and service delivery through rigorous monitoring and
continuous improvement
                        Priorities                                                        Success criteria
7.1         Standards frameworks to be adopted and
            implemented
7.2         Embed performance management framework                    Measurable improvement in the capacity and capability of
7.3         Embed and further develop professional practice           staff performance
            quality standards, with particular emphasis on Key
            Steps, for both individual observations and group         Maintain the organisation’s overall grading of Key steps at 2
            work                                                      (very good), as a minimum
7.4         Perceptions surveys involving young people,
            stakeholders, partners and voluntary sector               Use results of surveys to continuously improve the service
7.5         Self assessment
                                                                      Produce a realistic workable action plan


Impact/outcomes
Improved service delivery and support services, ensuring high standards and improved stakeholder confidence
Needs analysis (taken from Self Assessment 05/06)
    Enhance Q&S functions across all operations
    Embed performance management framework and evaluate its effectiveness
    Accountability to be strengthened through clear objectives in business and delivery plans and through all systems
BCCx partnership purpose:
Accountability: responsible for our actions




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Black Country Connexions Business Plan 2006 -8




8 . Finance/Resources
The partnership will develop and implement measures that ensure sound financial management
                                   Priorities                                       Success criteria
8.1          Systems and controls                                    Company can evidence that it achieves cost
8.3          Securing additional funding                             effectiveness and value for money
8.4          Premises/access strategy
8.5          ICT and communications strategy                         Access to services is measurably improved
Impact/outcomes
Improved stakeholder confidence in and engagement with BCCx, resulting in improved local service provision
 Needs analysis (taken from Self Assessment 05/06)
     Improved communication within finance team to avoid duplication of activities
     Monitoring of PDF against effectiveness of spend
     Monitoring of partners/contractors against clear objectives and key performance indicators




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    9. Work force development
BCCx will develop and implement robust standards of professional practice, strategies to improve services, building
capacity and capability
                                    Priorities                                            Success criteria
9.1          Review qualification requirements to ensure that            Framework for continuous professional
             practitioners are trained and competent to                  development in place and implemented
             undertake the full range of PA duties
9.2          Ensure development routes for all staff are                 Consistently high standard of practice evidenced
             coherent, fully established and accessible
9.3          Further develop standards of professional practice,         Qualification base for the organisation is enhanced
             to ensure that staff can meet changing demands              overall
9.4          Further develop support strategies for the setting of
             workloads, supervision and oversight of standards
             to ensure that services are the best they can be
9.5          Provide a healthy and safe environment for staff
Impact/outcomes
Improved service delivery and support services, ensuring high standards and improved stakeholder confidence
 Needs analysis (taken from Self Assessment 05/06)
     clarification of pay structures in relation to qualifications and development routes for support and delivery staff
     succession planning to form part of strategy
     evaluate effectiveness of personal development reviews
     clear individual objectives and consistent management of all staff
BCCx partnership purpose:
Investment in people: learning and development to continuously improve the partnership’s skills base




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   10. Equalities
The partnership will develop and implement an equalities strategy that promotes equality of opportunity
                                    Priorities                                       Success criteria
10.1         Develop and implement a corporate equalities plan,      Effective and fair service provision to all young
             including race, disabilities and gender equality        people in the Black Country
             schemes                                                 Effective partnership working underpinning fair and
10.2         Ensure that equality & diversity is integral to service equal provision of services to all young people
             delivery and employment                                 Compliance with current and future legislative
10.3         Ensure legislative compliance                           requirements
10.4         Support the external Equality & Diversity group, to     Equality Standard level 4/5 achieved
             enhance partnership working                             Equalities championed at all levels of the
10.5         Support the implementation of strategies through        organisation
             the Equalities sub-group of BCCx Board
Impact/outcomes
Improved service delivery and support services, ensuring high standards and improved stakeholder confidence
Needs analysis (taken from Self Assessment 05/06)
    Increased marketing and advertising of Connexions
    Increased joint working with youth services to further extend opportunities for informal development and learning
BCCx partnership purpose:
Accountability: responsible for our actions




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    11. Voluntary sector
The partnership will extend the reach to vulnerable groups through its collaborative work with voluntary and community
sector partners
                                  Priorities                                              Success criteria
11.1          Strategic Engagement of the Voluntary &                     VCS contribute to joint planning through VSSG &
              Community Sector                                            LMC
11.2          Volunteering & Personal Development                         MI indicates an increased uptake of PDO &
              Opportunities (PDO)                                         movement out of NEET into accredited volunteering
11.3          Grants to the VCS                                           (3, 5)
11.4          Shared Information across the Voluntary &                   Grants targeted at need & gaps in provision (2.1)
              Community Sector                                            Robust data sharing protocols & referrals (1.2, 3)
Impact/outcomes
Improved service delivery and support services, ensuring high standards and improved stakeholder confidence
 Needs analysis (taken from Self Assessment 05/06)
     Improve youth-led volunteering
     Target services at hardest to reach
     Build further capacity through PDF
     Develop closer relationship between LSC and voluntary sector organisations
     Increased co-ordination in the strategic approach to planning across the Black Country to maximise capacity and
        resources
BCCx purpose:
Challenge: questioning the way things are, trying out new approaches, and finding new solutions, especially for those young people
in vulnerable groups and those whose behaviour puts them at risk




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    12. Engaging young people
    The partnership will strengthen services through the engagement of as wide a constituency of young people as
    possible
                                   Priorities                                            Success criteria
12.1         Ensure the active involvement of Young People in              Achievement of level II of Hear by Right standard
             all aspects of the service.
12.2         Employment of young people                                    Measurable increase in numbers of young people
12.3         Accredit Young People’s voluntary involvement with            working and achieving with BCCx
             the Partnership
12.4         Further develop Young People’s engagement in the              Greater representation of young people on Shadow
             governance of Connexions.                                     Board
12.5         Ensure ongoing implementation of the Systematic
             Framework for Involving and Consulting Young
             People.
Impact/outcomes
Young people enabled to express their views, to be actively involved in service design and delivery and develop the skills
of responsible citizenship
Needs analysis (taken from Self Assessment 05/06)
     Improve effectiveness of the Youth Forum
     Improve and embed feedback mechanisms, including the systematic framework for involving and consulting young
        people
     Training in the Hear by Right standard to be rolled out to enable staff to develop the contribution of young people to
        the service
     Young people to be more directly involved in the delivery of training
BCCx partnership purpose:
Young people focus: putting young people at the centre of service delivery and development, recognising differences, talents and
aspirations




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Black Country Connexions Business Plan 2006 -8




Access Strategy

Black Country Connexions can only effectively deliver the wide range of services that meet young people’s needs if it adopts a strategy for
access to those services. The strategy needs to set out standards which will give young people, their families and other service users
confidence that the services they receive are clear and consistent across the Black Country.

A draft working definition of access as ‘the method by which young people and their carers take advantage of the services offered by
Connexions. Such methods should be available to everyone regardless of sex, ethnic origin, sexual orientation, economic status or religion’

It needs to be consistent with, and complementary to, the access arrangements being developed for other services working with young people
13-19 and those being developed to meet the outcomes required by Every Child Matters (ECM). It also needs to be part of a wider
communications and public relations strategy which identifies how the partnership communicates with its clients, customers and stakeholders.

As part of this strategy, it is proposed that a number of service access points will be identified or developed across the Partnership. These will
be based on local priorities planned through LMCs and with local partners and will aim to meet the diverse needs of young people. Young
people should expect to access four levels of service:

        ‘First Stop Shops’, (tier 1) - identified centres showing the Connexions logo, and possibly others, from which multi agency teams will
         offer support and specialist one to one advice and information in addition to a universal service provided by a PA and access to a wide
         range of general information and advice.

        Connexions Centres/Outlets (tier 2) - identified centres showing the Connexions logo, from which a young person will access general
         information and advice and universal PA support which would refer to a specialist centre/agency if required.

        Connexions Access Points (tier 3) – housed in multi agency or multi purpose centres, but showing the Connexions logo, providing IT
         access, in a number of venues from which young people can access general information and advice on a number of issues.

        Mobile Service (tier 4) - in particular to provide a facility for communication and consultation as well as service delivery in areas
         perceived to be less well served by ‘static’ facilities.




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Black Country Connexions Business Plan 2006 -8




It is anticipated that a number of partners will host the sites and each centre will be clearly badged and will meet the quality standards set down
by SCYPG and the Partnership. Potential partners include:



          Children’s Centres                              Colleges
          Community centres                               Doctor’s surgeries
          Libraries                                       Local authority
          Prospects                                       Schools
          Town facilities                                 Voluntary sector venues
          Sports & leisure centres                        Youth Services Youth Centres




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