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           The table below aims to provide an overview of the range of examples operating at the local, sectoral, and
           national levels in the field of demand for good governance across the World Bank Group. The set of
           examples highlighted below do not capture the breadth and depth of DFGG elements underway in the
           WBG. Nor are the cases chosen to be fully representative of a given country, region, or sector.

              Activities Supporting DFGG Functional Elements at Different Levels of World Bank Involvement

 FUNCTIONAL                                                    LEVEL OF INVOLVEMENT
                         GOVERNMENT                                   SECTOR                                 NATIONAL
                  Opportunities for stakeholders to access disclose & disseminate transparent information and ensure & strengthen
                  public commitments are met
                  Bangladesh Local Governance           Azerbaijan Extractive Industries
                  Support Project                       Transparency Initiative              Bangladesh DSC III
                                                        Bulgaria Social Investment and       Bangladesh Public Procurement Reform
                  Bihar Rural Livelihoods Project       Employment Promotion Project         Project
                  Bosnia Community Development          Gabon Extractive Industries
                  Project                               Transparency Initiative              Georgia PRSC
                                                                                             Indonesia Government Financial
                  Ethiopia Economic Rehabilitation      Haiti Economic Governance            Management and Revenue
                  Credit                                Reform Operation I & II              Administration Project
                                                        India Maharashtra Rural Water
INFORMATION                                             Supply and Sanitation                Indonesia Public Financial Management
    AND           Indonesia Corruption and KDP          “Jalswarajya” Project                and Accountability project
TRANSPARENCY      Indonesia Kecamatan Development                                            Madagascar Governance and Institutional
                  Project (1,2,3 and 3B)                India Orissa State Roads Project     Development Project
                  Indonesia Social Capital and Local    India Punjab State Roads Sector
                  Governance (ESW)                      Project                              Peru PDCSAL I
                  Rwanda Decentralization and           Kazakhstan Extractive Industries
                  Community Development Project         Transparency Initiative              Peru PSRL II-III
                                                        Romania Mine Closure,
                  Tanzania Local Government             Environmental and Socio-
                  Support Project                       Economic Regeneration Project        Sierra Leone ERRC II

                                                                                             Tanzania Social Action Fund I and II
                                                                                             Timor-Leste Transitional Support
                                                                                             Program II

                  Encourage multi-stakeholder opportunities to input in policies, public spending, and project planning
                                                          Dominican Republic Programmatic
CONSULTATION      Albania Community Works 2 Project       Power Sector Reform Loan                Armenia SAC IV
PARTICIPATION     China Poor Rural Communities            Laos Nam Theun 2 Hydroelectric
                  Development Project                     Project                                 Africa Regional Justice Strategy
                  Costa Rica Port-City of Limon                                                   Brazil Porte Alegre Participatory
                  Integrated Infrastructure Project       Kenya Investment Climate Reform         Budgeting

                 Egypt Alexandria City Development     Mumbai Urban Transportation           Cambodia Demand for Good
                 Strategy                              Project                               Governance Project
                 Indonesia Support for Poor and        Papa New Guinea Institutional
                 Disadvantaged Areas Project           Strengthening                         Lao PDR PRSC I
                 Morocco National Initiative for
                 Human Development Support Project
                 (INDH)                                Peru RECURSO (ESW)                    Malawi Third Social Action Fund
                                                       Peru Rural Roads Rehabilitation and
                 Romania Rural Development Project     Maintenance Project                   Mexico DPL II
                 Rwanda Decentralization and           Russia Sustainable Forestry Pilot     Mongolia Enabling Environment for
                 Community Development Project         Project                               Social Accountability Assessment

                 Sri Lanka The Gemi Diriya Program     Rwanda Institutional Reform Credit    Philippines Procurement Reform
                 West Bank and Gaza Integrated         Tanzania Business Environment
                 Community Development Project         Strengthening Program                 Tanzania PRSC III
                 West Bank Palestinian NGO Project
                 III                                                                         Vietnam PRSC (I to IV)
                 Multi-Stakeholder Participation in the Monitoring, Oversight and Implementation of Policies, Programs, Projects,
                 and Services
                                                       Andhra Pradesh Rural Poverty
                 Bolivia PSAC                          Reduction Project                     Ecuador PHDRL II
                                                       Bolivia Hydrocarbon Sector Reform
                 Bolivia Public Expenditure            and Capitalization Technical
                 Monitoring                            Assistance Project                    Honduras PRSC
                 Bosnia and Herzegovina                                                      Macedonia Legal & Judicial
                 Reconstruction Assistance to          Ethiopia Economic Rehabilitation      Implementation & Institutional
                 Republika Srpska Project              Credit                                Support Project
                 India Development Policy                                                    Pakistan Financial Reporting and
                 Investment Programs                   Paraguay Road Maintenance Project     Auditing I and II
                 India Rajasthan Mid-Day Meal          Turkey Programmatic Public Sector     Tanzania Accountability,
                 Scheme                                Development Policy Loan I             Transparency + Integrity (ATIP)
                 Mongolia Sustainable Livelihoods                                            Uganda Poverty Reduction Support
                 Project                               Yemen Water & Sanitation Project      Credit (PRSC) I- IV

                 Ukraine People's Voice Project

                                     TABLE II: PROJECT DETAILS
This table is laid out to briefly illustrate how the different functional elements – information and
transparency, consultation and participation, and monitoring and oversight - in the project and/or activities
within projects highlighted in Table I support demand for good governance at various levels of interactions
– community and local, sector, and national. More detailed information can be found on the World Bank‟s
operations portal.


Bangladesh Local Governance Support Project
The Local Governance Support Project supported by the World Bank, UNDP/UNCDP and EU is a phased
but systemic approach to supporting government‟s own efforts to strengthen local governance, by
expanding the autonomy and capacity of local governments while strengthening mechanisms to hold local
governments accountable. The system of governance in Bangladesh is continuing to evolve. To date, the
missing link in this evolution has been the voice of elected LGs and communities. This project will
strengthen these voices in the debates on local governance that is expected to grow in the coming years. It
will also strengthen a tier of government that can act as a coordinating point for the delivery of local

Bihar Rural Livelihoods Project
The project objective is to enhance social and economic empowerment of the rural poor in Bihar. The
project has four components: 1) Community Institution Development will build and strengthen primary and
federated social and economic community institutions; 2) Community Investment Fund involves transfer of
financial and technical resources to the Community Based Organizations on a demand driven basis for use
as a catalyst to improve their livelihoods; 3) Technical Assistance Fund will improve quantity and quality
of service provision by public, cooperative, community and private service providers. The fund will also
promote use of Public-Private Partnerships in improving the supply of key support services for the
community organizations and federations in the areas of institution building, finance and livelihoods
enhancement; Project Management will facilitate overall co-ordination, implementation, and financial
management, monitoring and learning of the project at state and district levels.

Bosnia Community Development Project
The project (i) supports sub-projects that directly serve the basic needs of the poor; (ii) uses instruments
such as CDD or third party delivery instruments that do not rely on central government administration; (iii)
promotes greater transparency and strengthens institutions outside central government to build demand for
better governance; (iv) scaled-up engagement with stakeholders outside central government, including via
more Bank support for public participation in policymaking & oversight and participatory local

Ethiopia Economic Rehabilitation Credit
The ERSC provided essential financing to enable the recovery of the post-conflict Ethiopian economy. It
also supported the implementation of key actions of a reform program formulated in the Interim Poverty
Reduction Strategy Paper (I-PRSP). Specific objectives: (i) improving governance through cross-cutting
public sector reforms; (ii) strengthening public expenditure policy and management; (iii) fostering private
sector development and increasing export competitiveness.

Indonesia Corruption and Kecamatan Development Project
This TF will support a quantitative analytical study of various interventions examining how increases in
participation and transparency/information dissemination in villages impact on incidences of corruption.
This study hypothesizes that increases in participation and information will reduce corruption. Though
anecdotal evidence is plentiful, statistically reliable evidence is needed to be convincing. This study will
begin to provide such.

Indonesia Kecamatan Development Project (1,2,3 and 3B)
The Project is part of a long-term village level governance program and includes the objective of
institutionalizing participatory processes in local government.

Indonesia Social Capital and Local Governance (ESW)
The ESW is an analysis of crisis impacts at local level, role of institutions in coping, and changes in
institutional landscape, including impact of political development at local level interactions between
community and government institutions. It aims to promote local level transparency, and share knowledge
and information of analytical work on civil society and local governance engagement

Rwanda Decentralization and Community Development Project
The Decentralization and Community Development Project (DCDP) will consolidate a framework in four
entire Provinces and two Districts in a fifth Province, to boost the emergence of a dynamic local economy,
through communities who are empowered to lead their own development process under an effective local
government. This is a key plank in the national poverty reduction strategy and is underpinned by the
Government‟s decentralization policy. The project therefore contributes to Rwanda‟s long term goal for
decentralization and a realigned mandate for central government, through the empowerment and improved
accountability of local governments and communities.

Tanzania Local Government Support Project
The development objectives of the Local Government Support Project (LGSP) are: to strengthen fiscal
decentralization, improve accountability in the use of local government resources, and, improve
management of intergovernmental transfers systems; and, to increase access to infrastructure and services
in unplanned areas of Dar es Salaam, and improve revenue performance for sustainable operations and

Azerbaijan Extractive Industries Transparency Initiative
No project detail available as of yet. Project aims to enhance transparency of the extractive industry sector.

Bulgaria Social Investment and Employment Promotion
The project directly serves the basic needs of the poor. It uses instruments such as third party delivery that
do not rely on central government administration. It promotes greater transparency and strengthens
institutions outside central government to build demand for better governance.

Gabon Extractive Industries Transparency Initiative
No project detail available as of yet. Project aims to enhance transparency of the extractive industry sector.

Haiti – Economic Governance Reform Operation I & II
A component of this operation contains civil society monitoring of economic governance reforms in the
areas of budget transparency, anticorruption strategy, public procurement reform, reform of public
enterprises, and public-private partnerships in health and education.

India Maharashtra Rural Water Supply and Sanitation
The development objectives of this investment loan project are to: (i) increase rural households' access to
improved and sustainable drinking water supply and sanitation services; and (ii) institutionalize
decentralization of Rural Water Supply and Sanitation (RWSS) service delivery to rural local governments
and communities. It wills use community score cards and report cards to monitor the sector and its utilities.

India Orissa State Roads Project
The project aims to support the implementation of India-wide RTI Legislation enhancing governance,
transparency and anti-corruption.

Kazakhstan Extractive Industries Transparency Initiative

No project detail available as of yet. Project aims to enhance transparency of the extractive industry sector.

Romania Mine Closure, Environmental and Socio-Economic Regeneration Project
The Romania Mine Closure, Environmental and Scio-Economic Regeneration Project aims to strengthen
the Government's ability to undertake mining sector reform by (1) building the capacity of the Ministry of
Economy and Commerce for closing uneconomic mining enterprises through support for closing complex
mines and ancillary enterprises in an environmentally sustainable manner; and (2) providing support to the
National Agency for Development and Implementation Reconstruction Programs for the Mining Regions,
local communities, and other agencies for community-based planning and socio-economic regeneration of
the mining regions. The project consists of two components: Component A, Mine Closure and
Environment Improvements, and Component B, Socio-Economic Regeneration of Mining Communities.

Bangladesh DSC III
This operation supported the implementation of „access to information laws‟ and participatory
consultations in preparation for the police reform. Established multi-stakeholder committee to review NGO
regulatory framework

Bangladesh Public Procurement Reform Project (Public disclosure at project level)
The Project aimed to help lay the legal framework for public procurement in Bangladesh; and establish the
basic infrastructure for an IT based information system that would link line agencies to the Government's
Central Procurement Technical Unit (CPTU), situated within the Planning Department.

Georgia PRSC
Use of citizen report cards to strengthen the voice of users in service delivery in education, health and
social protection services and supported the implementation of „access to information laws.‟

Indonesia Government Financial Management and Revenue Administration Project
The Project aims to strengthen the effectiveness, transparency and accountability of national government
spending and support and strengthen entities functioning as strategic "checks and balances" in the broader
governance and accountability framework. ; and, 4) the Project Governance and Implementation
component will support ownership, sustainability, and coordination activities. A PHRD co-financing grant,
under the Project also financed a component to strengthen parliamentary capacity for budget oversight.

Indonesia Enhancing Demand for Legal and Judicial Reform
This technical assistance program will develop an integrated model of demand-driven legal and judicial
reform. It will support analytical and policy work on justice reform; develop pilots to support legal
empowerment and trial approaches to be scaled up through national poverty programs; support the
consolidation of reformers ' group in the legal and business communities and also develop a longer-term
three year proposal which will combine Justice for the Poor and the reformers groups in a strategic
partnership with the UNDP and the University of Leiden to enhance demand for legal and judicial reform.
Target groups include the government, business community, legal professionals, and disadvantaged
community members.

Madagascar Governance and Institutional Development Project
The Project assists in improving accountability and transparency of Government operations; establishment
of an independent internal audit function in the Ministry of Finance and Budget; strengthening of other
control functions; transformation of the Office of the Auditor General; and strengthening the public
procurement system to international standards.

Project supported congress approval of Transparency and Access to Public Information Law and its


Project supported congress approval of Transparency and Access to Public Information Law and its

Sierra Leone ERRC II
The project supported the publication of the results of participatory public expenditure tracking surveys in
order to create citizen awareness around the quality and effectiveness of service delivery.

Tanzania Social Action Fund (I & II)
The Project aims to empower communities to access opportunities so that they can request, implement, and
monitor sub-projects that contribute to improved livelihoods.

Timor-Leste Transitional Support Program II
The program supported the production and publication of a citizen‟s guide to the budget.


Albania Community Works 2 Project
The project supported promotion of institutional development at the local level and improving access to
quality social and economic infrastructure and social services through sustainable micro-projects

China Poor Rural Communities Development Project
The project improved livelihoods security and achieve sustained participation of the poorest rural people in
project design, implementation, and M&E in eighteen counties of the three project provinces.

Costa Rica Port-City of Limon Integrated Infrastructure Project
Project supports Local Governance and City-Port Strategic Planning foster a more efficient, accountable
and credible local government; technical and methodological support to the preparation o f a strategic
participatory long-term development and investment strategy for the City-Port o f Limon.

Egypt Alexandria City Development Strategy
City Development Strategy for Alexandria, Egypt, which was animated by the notion that sustainable
development requires an effort to reach out and engage all segments of society so that they may all become
stakeholders. The City of Alexandria received a grant from the Cities Alliance Program to formulate a
long-term City Development Strategy (CDS) through a broad-based participatory process, with assistance
from the Cities Alliance and World Bank. Among the top priorities identified by the Governorate
stakeholders was the need to develop a long-term Local Economic Development (LED) strategy that would
capitalize on the city‟s competitive advantages and promote an enabling local business environment to
attract investments and contribute to job creation and economic growth.

Indonesia Support for Poor and Disadvantaged Areas Project
To empower very poor and vulnerable people in KALAHI municipalities to overcome identified constraints
to their genuine representation and active participation in its activities. Institutional strengthening by
building capacity of local communities and local government to initiate, plan, implement, manage and
supervise Barangay sub-projects

Morocco National Initiative for Human Development Support Project (INDH)
The project aims to mainstream INDH governance mechanisms and strengthening of institutional capacity.
The project assists the Government in improving inclusiveness, accountability and transparency of decision
making and implementation processes at the local level in order to enhance use of social and economic
infrastructure and services by poor and vulnerable groups. A recent development in the project has been the
creation of an Observatoir to use participatory M&E approaches in the monitoring and implementation of
the project components.

Romania Rural Development Project
The project supported CDD strengthening local governance in participatory project planning and
identification by multi-stakeholder committee; ESW - Provide information to the government on the
determinants of the quality of local governance, on the baseline pre-reform state of local government in
rural Russia, and on the perceptions of the effects of the decentralization reform by the citizens of rural

Rwanda Decentralization and Community Development Project
The Decentralization and Community Development Project for Rwanda contributes to Rwanda's long-term
goal for decentralization and a realigned mandate for central government, through the empowerment and
improved accountability of local governments and communities

The Gemi Diriya Program, Sril Lanka: Piloting the Community Assessment Process
The project aims to enable the communities of two provinces to build accountable and self-governing local
institutions and to manage sustainable investments

West Bank and Gaza Integrated Community Development Project (CDP)
The CDP is a project aimed at improving the quality and availability of basic social and economic services
in poor and marginalized communities through financing investments in local infrastructure and
institutions. The Project (i) provides assistance aimed at improving the livelihood's of the refugee
populations in camps; (ii) targets rural employment and productivity in the agricultural sector through
rehabilitating small irrigation schemes and terracing, wells; and by (iii) pilots new initiatives to promote
access to information and communication technologies and services.

West Bank Palestinian NGO Project III
NGOs in Palestine have a long history of successful service provision, and this is a third in a series of Bank
projects maximizing that comparative advantage. The specific objective of PNGOIII is to provide social
services to those who are poor, vulnerable or affected by the deteriorating socioeconomic conditions
through an effective mechanism to improve the quality and sustainability of NGO social service delivery.
The project has therefore been designed both to strengthen the institutional development of the NGO sector
and promote equitable access to social services for the poor and marginalized.

Dominican Republic Programmatic Power Sector Reform Loan
The Program would support the Government's strategy for the recovery of the power sector, and in
particular to: (a) improve the quality of service, especially by reducing the widespread blackouts of recent
years; (b) establish conditions that would permit the financial sustainability of all efficiently-operated
companies in the sector, and (c) increase the percentage of the population with access to electricity. The
first policy based loan would support the initial phase of the financial recovery, controlling costs and
dealing with arrears.

Laos Nam Theun 2 Hydroelectric Project
It is a private sector Private sector export oriented project. The objective of the project is to generate
revenues, through environmentally and socially sustainable development of NT2‟s hydropower potential,
which will be used to finance priority poverty reduction and environmental management programs. The
project incorporated community participation in planning and implementation of mitigation and
compensation programs and is a highly people-centered infrastructure project.

Kenya Investment Climate Reform
The government has embarked on a far reaching Anti-Corruption strategy, a key plank of which is the
establishment of a high-level committee for reducing business licensing burdens in the country.

Mumbai Urban Transportation Project

This is the biggest urban resettlement project of the Bank. This serves as example of NGOs and
government partnership where government allocated NGOs to deliver services to the communities.

Papa New Guinea Institutional Strengthening - Self Reliance Programs for Women in Remote
Mining Communities - Mining Sector
The development objective of the proposed project would be to increase, in a sustainable manner, the level
of involvement of targeted communities in their local development through measures aimed at increasing
oil palm revenue and local participation. Methodology and Activities: Increasing participation by
developing and demonstrating sustainable mechanisms for local governance and community participation
for possible replication in other parts of the country after project completion. It promoted participatory
planning and budgeting and local accountability through the provision of development grants. The program
created an enabling environment by building capacities of communities by including provision of capacity-
development of CBOs ward development committees and local level institutions at province level.

Peru RECURSO – the Spanish acronym for Accountability for Social Reform (REndicion de CUentas
para la Reforma SOcial)
The main objective of RECURSO PERU (REndicion de CUentas para la Reforma SOcial) was to foster a
debate about the need for greater accountability in the social sectors during the run-up to the presidential
elections and to provide the incoming government with a diagnostic of the main problems that need to be
overcome to improve education, health care and anti-poverty programs, and make relevant
recommendations. These objectives were achieved successfully. The RECURSO study had an impact on
politics and policy, on Bank program, and energizing the civil society. There was a consistent plan of
engagement with stakeholders in Peru during the preparation phase. These included meetings with
government officials, civil society organizations, sub-national authorities and donor organizations.
Recommendations were made that impacted CAS, NGOs, and communities.

Peru Rural Rods Rehabilitation and Maintenance
The project included consultation with CSOs in the design, planning stages; building partnerships with
CSOs beyond subcontracting to empower CSOs to impact project design and government's performance.

Russia Sustainable Forestry Pilot Project
The Sustainable Forestry Pilot Project aims to improve public sector management of Russia's forests,
improve the enabling environment for private sector investment, and replicate these policy reforms and the
improved forest management system to other regions. The Project supports policy reforms, improved forest
land-use planning and information management, improved forest protection, and improved regeneration.
Among other things, the project aims at increasing stakeholder participation in forest management.

Rwanda Institutional Reform Credit
The program established a framework for community participation in primary and secondary education and
for coordination of private, public and NGO health providers

Tanzania Business Environment Strengthening Program
The program included stakeholder consultations on Commercial Dispute Resolution component of the
Tanzania Business Environment Strengthening Program.

Armenia SAC IV
The project supported participatory consultations for reform of the Ministry of Reform

Africa Regional Justice Strategy
This Justice Strategy seeks to prepare a responsive approach to reforms in the formal and informal justice
systems. The Strategy‟s main objective will be to provide our development partners and the Bank with
tools for more effective assistance in legal and judicial reform. More specifically, the project seeks to
enhance knowledge about how to manage the political economy of judicial reform, including anticorruption

efforts. It also aims to define entry points based on consensus for task teams to support countries in, inter
alia, the implementation of anticorruption legislation and institutional strengthening.

Brazil Porte Alegre Participatory Budgeting
The analysis helped improve the participatory budgeting process at the national level.

Cambodia Demand for Good Governance Project
It is one of the most innovative projects to date on demand for good governance. The project aims to build
the capacities of institutions, and to support programs and coalitions which promote, mediate or address
demand for good governance in the context of government's reforms through public policy making and
planning, public goods and services, public oversight and monitoring, expenditures and budgets. It will
support both state and non-state actors within its project components. It aims to increase participation,
representation, transparency, accountability and institutional capacity by building capacities of institutions,
and to support programs and coalitions which promote, mediate or address demand for good governance in
the context of government's reforms.

Encouraged and supported regular semi-annual consultation mechanism between the government and the
private sector.

Malawi Third Social Action Fund
The project aimed to finance activities to increase transparency and accountability for service delivery at
community and national levels

Mexico DPL II
The DPL aimed to improve the competitiveness of Mexico's economy through the following channels: 1)
Promote technological innovation; 2) Improve training and education levels of the workforce; 3) Reduce
the cost of doing business; 4) Facilitate new business entry; 5) Strengthen economic competition; 6)
Streamline trade procedures and lower trade costs; 7) Facilitate customs clearance; 8) Improve the quality
of port services; 9) Implement transparency measures and regulatory instruments for the energy sector. A
specific activity in the slum upgrading program was strengthened by incorporating participatory planning in
its processes.

Mongolia Enabling Environment for Social Accountability Assessment
Drawing on a multi-stakeholder participatory process, “The Enabling Environment for Social
Accountability in Mongolia” is a QAG 1 rated report that aims to assist the Mongolian government in
addressing the issues of governance and accountability through actionable recommendations. This ESW is
highly relevant to the Mongolia CAS and offers a variety of actionable proposals ranging from promoting
citizen voice and media freedom, to creating and/or improving mechanisms for citizen engagement in
public institutions.

Philippines Procurement Reform
The project drew other civil society groups into advocacy efforts and coordinated the activities of the

Tanzania PRSC III
It encouraged broad consultation on the Repeal and Enactment of the Anti-Corruption Law

Vietnam – PRSC (I to IV)
This operation supported participatory consultations for the national strategy for environmental protection.



Bolivia PSAC
The Bolivia PSAC supported the inclusion of civil society representatives on the Board of the Unified
Directorate of Funds (DUF), the government‟s main credit agency responsible for the allocation of transfers
to municipalities; and the creation of Project Approval Committees to ensure citizen oversight of the
National Compensation Policy. It also supported the approval of the Law on National Dialogue, which
reinforced the role of vigilance committees, local social control mechanisms composed of civil society
representatives with the mandate to monitor municipal administrative management and expenditures and
the establishment of Bolivia‟s National Dialogue mechanism as a permanent space of multi-sectoral
collaboration (including civil society) for the formulation and monitoring of policies aimed at reducing

Bolivia Public Expenditure Monitoring
The project promoted public expenditure monitoring mechanisms at the local level.

Bosnia and Herzegovina Reconstruction Assistance to Republika Srpska Project
The project supported Social Audits, Citizens‟ Feedback On Local Governance And Service Delivery

India DPIPs
The project supported citizen and community oversight of investment operations.

India Rajasthan Mid-Day Meal Scheme
The project aims to be facilitating CSO oversight to improve outcomes of government programs

Mongolia Sustainable Livelihoods Project
The project includes a wide menu of activities that would enhance livelihood security and sustainability by
scaling up institutional mechanisms piloted under Phase 1 (ongoing). The Demand for Good Governance
is most clearly seen under the CDD component, called the Local Initiatives Fund under Phase 1. Under this
currently ongoing Phase 1, community participation was coordinated through specialized councils that
included both government and civil society. In the second Phase, the local elected body called the Citizen‟s
Representative Khurals will perform the role of the councils. Using these established, permanent bodies is
intended to demonstrate that the participatory approaches supported through the CIF can be introduced into
existing government institutional structures and enhance the likelihood of sustainability.

Ukraine People’s Voice Project
The project strengthened accountability, improve dialogue, build capacity and clarify the roles and
responsibilities of local government officials and citizens. The task, simultaneously implemented in six
cities of Ukraine (Lutsk, Komsomolsk, Alchevsk, Makiyivka, Kolomyia and Chernihiv), focuses on
municipal governance and civil society development on a very demand-driven basis, and it seeks to
improve service delivery by (a) training municipal officials to help them engage citizens and identify
solutions to real problems, and (b) strengthening the demand for municipal-level governance reforms
through capacity building for civil society organizations. The TA also seeks to strengthen accountability,
improve dialogue and clarify the roles and responsibilities of local government officials and citizens.


Andhra Pradesh Rural Poverty Reduction Project
A component supports the use of Community Score Cards (CSC) in the context of health services in
Andhra Pradesh is the main focus of this pilot project. This is also being tied up with the APDPRP where
Mandal Samakyas (Mandal level federation of village organizations) are engaged directly with service
providers and also offering support to improve service delivery to their members.

Bolivia Hydrocarbon Sector Reform and Capitalization Technical Assistance Project
The project supported involvement of communities in regulation and mitigation of the impact of the project

Paraguay Road Maintenance Project
The ultimate goal of this initiative is to facilitate results-based monitoring and evaluation of social inclusion
and accountability focused-activities of the Paraguay Road Maintenance Project. Some activities of the
grant would focus on the capabilities and organizational structure of Paraguay's Ministry of Public‟s Works
to manage social inclusion and accountability concepts and monitoring and evaluation systems into the
Paraguay Roads Maintenance Project with specific selected indicators and evaluation of results, available
to the general public; therefore strengthening the supply side in these issues. At the same time, the grant
would support the demand side of these social concepts with specific activities in order to create awareness
and a constructive participation of key non state actors in the Paraguay Roads Maintenance Project.

Turkey Social Risk Mitigation Project
The project used third party delivery instruments that do not rely on central government administration. It
has done an outstanding job in reaching 2.6 million beneficiaries with conditional cash transfer for health
and education and 8,500 communities with local initiative sub-projects without political bias, with excellent
FMS, and no procurement complaints.

Yemen Water & Sanitation Project
The project supported user groups‟ management of utility services in the water sector.


Ecuador PHDRL II
The loan supported the application of citizen report cards to three health, education and cash-transfer
programs and the implementation of a citizen‟s rights campaign by the Ombudsman Office.

Honduras PRSC
A component of the broader project objective supports Supreme Audit Institutions, asset declarations, and
includes a transparency and social accountability conditionality

Macedonia Legal & Judicial Implementation & Institutional Support Project
The project aims to improve judicial efficiency and effectiveness by enhancing ministerial and judicial
capacity, strengthening the capacity of key institutions in the justice system, and improving the quality of
judicial management and the judiciary.

Pakistan Financial Reporting and Auditing I and II
The project provides support to government and independent audit institutions.

Tanzania Accountability, Transparency + Integrity (ATIP)
This program supports the ATIP support the Legal Sector Reform Program (LSRP) - improves knowledge
and skills of legal professionals; strengthening of services delivery capacity in key legal and judicial
institutions; and strengthening the capacity of the legal and justice sector agencies for coordination,
monitoring, evaluation, and communication.

Uganda Poverty Reduction Support Credit (PRSC) I- IV
The program creates opportunities for citizen and civil society input into development planning,
implementation and monitoring. In many ways, the Uganda PRSC is a landmark example in setting the
tools for citizen engagement and local government access to national budget. The project helped make
public, information on resource transfers to sub-national governments and at delivery points such as
schools and health clinics. It also supported the production and publication of a citizen‟s guide to budget.

                                  TABLE III: BROAD CATEGORIES OF ENTRY-POINTS

            This table provides a quick overview of the tools and approaches highlighted in examples in Table I that
            are categorized as broad entry-points for demand for good governance functional efforts

FUNCTIONAL ELEMENTS           BROAD CATEGORIES OF ENTRY-POINTS                                         EXAMPLES

                        Opportunities for stakeholders to access disclose & disseminate transparent information and ensure &
                        strengthen public commitments are met
                        Social Contracts                                         Paraguay Roads
                        Community outreach and ad hoc user meetings              India Maharashtra Rural Water Supply and Sanitation
                        Publication of performance data                          Sierra Leone ERRC II
                        Improved public access to information                    Indonesia Corruption and KDP
                        Training and awareness workshops                         Bihar Rural Livelihoods Project
   INFORMATION          Public education to improve budget literacy              Brazil Porte Alegre Participatory Budgeting
   TRANSPARENCY         Implementation of laws                                   Bangladesh DSC III; Peru PDCSAL I
                        On demand information provision                          India Orissa State Roads Project
                        Community health cards                                   Georgia PRSC
                                                                                 Kazakhstan Extractive Industries Transparency
                                                                                 Initiative; Construction and Transport Sector Initiative
                        Transparency Initiatives                                 (CoST)
                        Disclosure boards                                        Bangladesh Public Procurement Reform Project
                                                                                 Madagascar Governance and Institutional
                        Independent internal audits                              Development Project
                                                                                 Indonesia Enhancing Demand for Legal and Judicial
                        Judicial Reforms                                         Reform
                        Encourage multi-stakeholder opportunities to input in policies, public spending, and project planning
                        Multi stakeholder Committees                             Bangladesh DSC III
                        Public expenditure tracking surveys                      Ethiopia Economic Rehabilitation Credit
                                                                                 Uganda Poverty Reduction Support Credit (PRSC) I-
                        Performance-based budgeting                              IV
                        Facilitating PRSP consultative process
   CONSULTATION                                                                  Bosnia Community Development Project; West Bank
       AND              Community Driven Development                             Palestinian NGO Project III
                        Participatory public expenditure reviews                 Philippines Procurement Reform
                        Structured consultation processes                        Papa New Guinea Institutional Strengthening
                        Semi-Annual Consultations                                Lao PDR PRSC I
                        Public-Private Partnerships                              India Orissa State Roads Project
                                                                                 Dominican Republic Programmatic Power Sector
                        Public sector reforms                                    Reform Loan
                                                                                 Macedonia Legal & Judicial Implementation &
                        Judicial independence, reform and accountability         Institutional Support Project


                      Participation in advisory board                      Bosnia Community Development Project
                                                                           Costa Rica Port-City of Limon Integrated
                                                                           Infrastructure Project; Egypt Alexandria City
                      City Development Strategies                          Development Strategy
                      Participatory AAA                                    Peru RECURSO
                      Social investment                                    Bihar Rural Livelihoods Project
                      Citizen Councils                                     Mongolia Sustainable Livelihoods Project

                      Consultation workshops                                Africa Regional Justice Strategy
                      Multi-Stakeholder Participation in the Monitoring, Oversight and Implementation of Policies, Programs,
                      Projects, and Services
                                                                            Uganda Poverty Reduction Support Credit (PRSC) I-
                      Participatory Monitoring and Evaluation               IV
                      User groups complaints mechanisms                    Yemen Water & Sanitation Project
                      Doing Business Indicators                            Ethiopia Economic Rehabilitation Credit
                      Health Management Committees                         Andhra Pradesh Rural Poverty Reduction Project
                      Citizen report cards                                 Ecuador PHDRL II
                      Multi-stakeholder Service Provision                  Bihar Rural Livelihoods Project
                                                                           Bosnia and Herzegovina Reconstruction Assistance to
    MONITORING        Social audits                                        Republika Srpska
                      Supreme Audit Institutions                           Honduras PRSC
                      Community Report cards                               Georgia PRSC
                                                                           Tanzania Accountability, Transparency + Integrity
                      Parliamentary Strengthening                          (ATIP)
                      Participatory Budgeting                              Brazil Porte Alegre Participatory Budgeting
                      Public Accounts Committee                            Pakistan Financial Reporting and Auditing I and II
                                                                           Haiti – Economic Governance Reform Operation I &
                      Civil Society oversight committees                   II
                      Participatory Rural Appraisal (SU)                   Mexico DPL II
                      Community Score Cards                                Andhra Pradesh Rural Poverty Reduction Project
                      Third party service delivery                         Mumbai Urban Transportation Project

                                (In the stocktaking Process)

1.    Adriana Eftimie, Consultant, Oil, Gas and Mining Policy Division
2.    Ahmed Eiwieda, Senior Urban Management Specialist, MENA
3.    Alexandra Ortiz, Senior Urban Economist, MNSSD
4.    Ana Bellver, Public Sector Management Specialist, LCSPS
5.    Andre Herzog, Social Development Specialist, SDV
6.    Andreas Dietrich Kopp, Lead Transport Economist/Acting Sector Manager, ETWWA
7.    Angela Khaminwa, Young Professional, EASSO
8.    Antonio Joselito G. Lambino, Consultant, External Affairs Communications Network
9.    Anupama Dokeniya, Consultant, PRMPS
10.   Anwar Ravat, Program Manager, COCPO
11.   Anwar Shah, Lead Public Sector Management Specialist, WBIPR
12.   Barbara Nunberg, Sector Manager, EASPR
13.   Barjor Mehta, Senior Urban Specialist, AFTU1
14.   Bart Stevens, Senior Communications Officer, INT
15.   Bhuvan Bhatnagar, Senior Social Scientist, EASSO
16.   Brian Levy, Adviser, PRMPS
17.   Carmen Carpio, Knowledge Management Officer, LCSDE
18.   Caroline Mary Sage, Counsel, LEGOP,
19.   Charles Adwan, Consultant, MNSED
20.   Charles Kenny, Senior Economist, Finance Economics & Urban Department
21.   Christine Wallich, Director, MIGIE
22.   Claire Lammens, Consultant, LCSSO
23.   Clive Armstrong, Lead Economist, COCSC
24.   Colum Garrity, Public Sector Specialist, PRMPS
25.   Dan Ritchie, Consultant, EXTOR
26.   Daniel Cotlear, Sector Leader, LCSHD
27.   David Steel, Manager, Operations, MNADE
28.   Deepali Tewari, Senior Municipal Development Specialist, AFPT
29.   Esther etrilli-Massey, Program Assistant, COCPO
30.   Flavia Carbonari, Consutant, LCSSO
31.   Frederick C. Stapenhurst, Senior Public Sector Management Specialist, WBIPR
32.   Georg Caspary, Operations Officer, COCPO
33.   Ivor Beazley, Senior Financial Management Specialist, OPCFM
34.   Jamal Saghi, Director, ETWWA
35.   Janelle Plummer, Governance Advisor, Field, Ethiopia
36.   Janmejay Singh, Local Development Specialist, EASSO
37.   Javier Aguilar, Program Manager, IFC, CLALA
38.   Jeff Thindwa, Senior Social Scientist, EXTIA
39.   John Clark, Lead Social Scientist, EASSO
40.   John Garrison, Senior Communications Officer, EXTIF
41.   Jose Edgardo L. Campos, Lead Public Sector Specialist, SASPR
42.   Judy Baker, Senior Economist, FEU
43.   Kai Kaiser, Senior Economist, PRMP
44.   Karen Sirker, Social Development Spec., WBISD
45.   Kazuko Ogawa, Senior Operations Officer, ECSPS
46.   Keith Mackay, Senior Evaluation Officer. , IEGKE
47.   Keith McLean, Senior Social Development Economist, ECCSD
48.   Kulsum Ahmed, Lead Environment Specialist, SDN
49.   Laila-Al-Hamad, Social Development Specialist, MNSSD
50.   Lisa Bhansali, Senior Public Sector Specialist., AFTP
51.   Lucio Monari, Sector Manager Energy
52.   Luis Constantino, Sector Manager, MNSSD
53.   Marc Juhel, Sector Manager, Transport

54.   Maria Amelina, Senior Social Development Specialist , ECSSD
55.   Maria Poli, Consultant, LCSUW
56.   Mariana Felicio, Consultant, EXTCD
57.   Mary McNeil, Senior Operations Officer, WBI
58.   Maureen Lewis, Lead Economist, HDNVP
59.   Mazen Bouri, Private Sector Development Specialist, AFPTU
60.   Meike Van Ginneken, Senior Specialist, Water & Sanitation
61.   Milena Petrova Stefanova, Consultant, LEGJR
62.   Milena Sanchez, Consultant, LCSPS
63.   Naazneen Barma, Young Professional, EASPR
64.   Nadir Mohammed, Director, Strategy and Operations, MNACS
65.   Naseer Rana, Adviser, SARSQ
66.   Nicholas Menzies, Consultant, LEGJR
67.   Oleg Petrov, Senior CITPO, IFC
68.   Omowunmi Ladipo, Lead, LCSOS
69.   Pamela Dale, Consultant, LEGJR
70.   Parmesh Shah, Lead Rural Development Specialist, SAR
71.   Paul Mitchell, Manger, External Affairs, Development Communication
72.   Paulo De Sa, Sector Manager, COCPO
73.   Penelope Joyce Brown, Consultant, PRMPS
74.   Philip E. Keefer, Lead Economist, DEC
75.   Pierre Lendil-Mills, President, Partnership for Transparency Fund
76.   Raymond Muhula, Consultant, DEC
77.   Robert Beschel, Lead Public Sector Specialist, MNSED
78.   Robert Maxwell Gaylard, Consultant, PRMPS
79.   Roby Senderowitsch, Senior Institutional Development Specialist
80.   Rodrigo Serrano-Berthet, Local Development Specialist, SDV
81.   Sameh Wahba, Senior Urban Development Specialist, MNSSD
82.   Sanjay Agarwal, Social Development Specialist, SAR
83.   Sanjay Pradhan, Sector Director, PRMPS
84.   Sina Odugbemi, Senior Communications Officer, EXTCD and Program Head, CommGAP
85.   Stephania Abakerli, Social Development Specialist, LAC
86.   Steve Burgess, Senior Operations Officer., EAPCO
87.   Steven Endigma, Lead Specialist, AFTPR
88.   Stuti Khemani, Senior Economist, DECRG
89.   Tamar Manuelyan Atinc, Sector Director, ECSHD
90.   Wendy Wakeman, Senior Social Development Specialist, MNSSD
91.   William Ruben, Senior. Social Scientist, LSSD
92.   Zoubida Allaoua, Sector Manager, MENA

                                   TABLE V: REFERENCES
                          World Bank Stocktaking’s and Other Literature Reviewed

Accountability in Poverty Reduction Strategies: The Role of Empowerment and Participation, Eberlei,
Walter. 2007.

Beyond Public Scrutiny: Stocktaking of Social Accountability in OECD Countries Caddy, Joanne &
Peixoto, Tiago. WBI Working Papers. 2006.

Bridging the gap: citizenship, participation and accountability. PLA Notes 40, Cornwall, Andrea;
Gaventa, John. 2001.

Civil Society‟s Role in the Governance Agenda in Ecuador: Assessing Opportunities and Constraints.
Social Development Notes. 2007.

Communications for Governance and Accountability Program (CommGAP), Evaluation Framework for
Governance Programs: Measuring the Contribution of Communication Discussion Papers. 2007.

DEMANDING GOOD GOVERNANCE A Stocktaking of Social Accountability Initiatives by Civil
Society in Anglophone Africa. McNeil, M., & Mumvuma, T. WBI Working Papers. 2006.

Does Community Driven Development Work? Evidence from Senegal (Arcand, Jean-Louis and Bassole,
Léandre. 2007.

Draft - Accountability in Governance, Stapenhurst, Rick.

Draft - Capacity Development Management Action Plan (CDMAP). Action 5 – Supporting capacity
development of justice sector institutions. Bhasali, Lisa & Chirani, Nancy.

Draft - How do World Wide Governance Indictors Measure Up? Iqbal, Kazi & Shah, Anwar. 2008.

Draft - Operationalizing Social Accountability in Policy-Based Lending: Lessons Learned from
Emerging Experience. William Reuben. 2007.

Draft - Social Accountability Stocktakaking in East Asia Region. Khaminwa, Angela. 2008.

Draft - Stocktaking of Social Accountability Initiatives in Europe and Central Asia. Novikova, Irina.

Empowering the Marginalized: Case studies of Social Accountability Initiatives in Asia. Public Affairs
Foundation Bagalore, India, Sirker, Karen and Cosic, Sladjana Cosic. World Bank Institute. 2007.

Environment Matters at the World Bank, Good Governance and Environmental Management. Annual
Review. 2006.

Ospina-Robledo, Rosa Inés. 2007.

Improving Governance and Combating Corruption in the Transport Sector. William D.O. Paterson and
Pink Chaudhri. 2007.

Local Governance and Social Accountability New Perspectives: Bosnia and Herzegovina, Europe and
Central Asia, and OECD Countries. 2007.

M&E Information Systems to Strengthen Accountability Relationships. Independent Evaluations Group.

Participatory Budgeting and Local Governance: An Evidence-Based Evaluation of Participatory
Budgeting Experiences in Brazil. 2007.

Power to the People: Evidence from a Randomized Experiment of a Community Based Monitoring
Project in Uganda. Bjorkman, Martina and Svensson, Jakob Svensson. 2006.

Social Accountability in Practice: From Tools to Outcomes.

Social Accountability in the Public Sector: A Conceptual Discussion. Ackerman, John M., 2005.

Social Accountability Source Book.

Social Accountability: An Introduction to the concept and Emerging Practice. Malena, Carmen, Forster,
Reiner, and Singh, Janmejay. 2004.

Stocktaking - Social Accountability in the East Asia and Pacific Region. 2008.

Stocktaking of Participatory Community-Based Development Initiatives - Papa New Guinea. 2006.

Stocktaking on Mechanisms of Social Accountability in Central Asia. 2007.

Stocktaking on Social Accountability in Latin America: Cases from Ecuador and Peru. Prepared by
Grupo FARO. 2007.

Stocktaking on Social Accountability Initiatives in Asia and the Pacific. 2004.

Strengthening World Bank Group Engagement on Governance and Anticorruption (GAC) Strategy.

Summary Paper on the Stocktaking of Social Accountability Initiatives in Asia and the Pacific. Arroyo,
Dennis. World Bank Institute. 2004.

The Governance and Anti-Corruption Implementation Plan (GAC IP). 2007.

The Media‟s Role in Curbing Corruption. Stapernhurst, Rick. 2008.

The Role of Civic Engagement and Social Accountability in the Governance Equation. 2003. Social
Development Notes.

Voice, Eyes and Ears - A Social Accountability in Latin America (Case Studies on Mechanisms of
Participatory Monitoring and Evaluation). Civil Society Team. 2003

Ways to improve water services by making utilities more accountable to their users - A review. Muller,
Mike; Simpson, Rob; & Ginneken, Meike van. 2008.


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