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Authorised Financial Services Provider MOTOR REPAIRER AGREEMENT AGREEMENT MADE AND ENTERED INTO BY AND BETWEEN MUTUAL AND FEDERAL INSURANCE COMPANY NAMBIBIA LIMITED (Hereinafter referred to as the “COMPANY”) And Motor Repairer: _______________________ Company Registration Number: ______________________ (Hereinafter referred to as the “Contractor”) For the REPAIR OF ACCIDENT DAMAGED VEHICLES WHEREBY THE PARTIES AGREE AS FOLLOWS:- 1. INTERPRETATION 1.1 In this agreement and in the annexures to this agreement:- 1.1.1 Clause headings are for convenience and are not to be used in its interpretation; 1.1.2 unless the context indicates a contrary intention an expression which denotes: 18.104.22.168 any gender includes the other gender; 22.214.171.124 a natural person includes a juristic person and vice versa; 126.96.36.199 the singular includes the plural and vice versa. 2. DEFINITIONS: In this agreement the following expressions bear the meanings assigned to them below and cognate expressions bear corresponding meanings:- 2.1 COMPANY - shall mean: Mutual & Federal Insurance Company Namibia Limited, a public Company duly registered in terms of the Company Laws of Namibia, with registration number: 89/459 and trading as a registered domestic short term Insurance Company; 2.2 CONTRACTOR - shall mean: ___________________________, duly registered in terms of Company Laws of Namibia, with registration number _____________________ and trading as _______________________. 2.3 MONTH - shall mean: A calendar month. 2.4 AGREEMENT - shall mean: This agreement and all annexures attached hereto; 2.5 ORIGINAL EQUIPMENT MANUFATURERS – OEM - shall mean: The original manufacturer of spare parts or official distributor of spares within the borders of Southern Africa; 2.6 BLACK OWNED, EMPOWERED OR INFLUENCED SUPPLIER - shall mean: Those Auto Body Repairers who are black owned, empowered or influenced as defined in the Financial Sector Charter; 2.7 DIRECT PARTS PURCHASING The procurement and supply to the Contractor of motor vehicle spares, parts and accessories by the Company. 2.8 REPAIR TYPES 2.8.1 Non Structural Repairs (NSR) – Cosmetic Repairs, Stone Chips, Scratches, Lenses and Glass, Beadings, Grills, Trim, Bolt on / Bolt off part Replacement for Front Fenders, Bonnets, Front Bumpers, Front Lower Valances. 2.8.2 Advanced Structural Repairs (ASR) – Replacement of Bolted Parts, Bumpers, Front inner Tray Extensions, Front Fenders, Exhaust Systems, Bonnets, Outer Sill Panels, Cross Members, Doors, Condensers, Radiators, Front Panels, Steering Racks & Control Arms, Rear Panels. Repairs of Outer Panels, Welded Panels, Minor Dents, Any other Panels including Panels damaged by hail. 2.8.3 Major Structural Repairs (MSR) – Replacement of Boot Floors, Inner Sills, Rear Fenders, Body Shells, Inner Panels, Passenger Compartments, Floor Panels, Shock Turrets, Minor Engine Parts, Inner Door Sills, A/B/C Post Pillars, Engine/Gearbox/Rear Axle, Classic Legs. Repairs to Major components, Body Shells, Floor Panels, Engine & Suspension, including Burnt and Overturned Vehicles. 2.8.4 MSR Factory Approved Repairs (Vehicles not older than 3 years and still under Warranty) – All repairs deemed to influence the warranties of the Vehicle as per the guidelines set out by the appropriate Factory in its Warranty Agreements. No Factory Approved Repairs will be allowed to any Contractor unless the Contractor is in possession of a valid and current Approval Certificate and this Certificate has been supplied to the Company for their records. Each repair will be rated individually according to type of damage / repair and authorised based on the rates as agreed by the Contractor in “Annexure A”, irrespective of the grading and or Factory approvals the Contractor may have. A repair will not be assigned to a Contractor that does not have the required equipment or expertise to complete the specifically rated repair. The Repair Rating of each individual job will be indicated by the Motor Engineer in his report to the Company. 3. DURATION AND TERMINATION 3.1 This agreement shall, notwithstanding the date of signature hereof, be deemed to commence on 1st July 2009 and it shall continue for an uninterrupted period of 24 (Twenty Four) months from the commencement date, subject to annual review and the right of either party to terminate this agreement at an earlier date in accordance with clause 3.2, and 3.3; 3.2 This agreement may be terminated for any reason and at any time prior to the 24 (Twenty Four) month period mentioned in 3.1 above by either party giving 30 (thirty) days written notice of its intention to terminate this agreement; 3.3 Subject to the provisions of this clause, should either party allege that the other party is in a non-material breach or is in default of the performance of any of its obligations in terms of this Agreement, the aggrieved party shall notify the Group Procurement Department of the default in writing specifying the nature thereof. Should either party be in breach after notice as above, and remain in breach for a period of 14 days after written notice to rectify such breach has been delivered, the aggrieved party shall be entitled forthwith to cancel this Agreement. 3.4 Notwithstanding any other provision contained herein, the Company shall be entitled to terminate this agreement immediately, and without notice, on one or more of the following events without prejudice to any further rights or claims it may have whether for damages, specific performance or otherwise: 3.4.1 The Contractor being declared insolvent or suffering a judgment to be granted or entered against him in or by any court of law, and/or 3.4.2 The Contractor being convicted of an offence involving dishonesty; and/or the Contractor exceeding his authority in any manner whatsoever which results in a material loss of any nature whatsoever being occasioned to the Company; and/or 3.4.3 The Contractor having participated in conduct, which is likely to bring the Company and/or himself into disrepute. This is irrespective of whether the conduct took place prior to the commencement of this agreement or not; and/or 3.4.4 The Company having reasonable suspicion that the Contractor is abusing the system to inflate claims by any means. The onus will be on the Contractor to prove unreasonableness; and/or 3.4.5 A material breach. 4. RECORDAL 4.1 The parties enter into an agreement in terms of which the Contractor will provide services for the repair of accident-damaged vehicles insured by the Company. 4.2 The Company indemnifies Policyholders by repair, and where viable, every effort will be made to ensure that such work is carried out by a member of our preferred panel of repairers. 4.3 The Contractor undertakes to carry out such repairs in a professional manner and to the highest possible standards so as to satisfy our obligations to our Policyholder. 5. GENERAL 5.1 Both parties undertake to operate in an open, honest and transparent manner and adhere to the highest ethical standards of the business practice. 5.2 The Contractor undertakes to conduct his business and to educate those employed by him, to conduct business in such a manner as to avoid fraud or the perception of fraud. 5.3 The Contractor undertakes to be intolerant of fraud when discovered and to co-operate with the appropriate official in investigation, documentation and prosecution. 5.4 In accordance with the Company’s policy of maintaining the highest ethical standards, Company employees or their families are not permitted to accept gifts, loans or any other favours from the Contractor and/or affiliated members or companies. 5.5 The Contractor undertakes to inform the management of the Company of any approaches that may be made for such gifts, loans or favours by any staff members of the Company or their families and provide full details. 5.6 The Company shall be entitled to conduct quality assessments and audits on all services rendered by the Contractor to the Company’s clients. 5.7 The Company undertakes to support any preferred Contractor where possible, the volume of work can however not be guaranteed and the Company will not enter into negotiations with the Contractor regarding unsatisfactory work volumes. 6. OPERATIONAL PROCEDURES 6.1 AUDATEX 6.1.1 It is agreed that the Company will utilise AUDATEX as its preferred quoting mechanism. 6.1.2 The Contractor will comply with and undertake to repair damaged vehicles for the amount indicated in the AUDATEX quotation prepared by the Company’s Motor Engineer. The Motor Engineer will adjust the quotation in order to accommodate second hand parts and unseen damage, where appropriate. 6.1.3 Should the Contractor compile its own AUDATEX quotations, the Company will assess the Contractor’s quote and will have the discretion to agree to a cost based on the Contractor’s quotation, this however does not preclude the Company’s right to compile its own AUDATEX quotation. 6.1.4 The Company’s Motor Engineers will print the AUDATEX printouts on the premises of the Contractor, alternatively and at the company’s discretion, the printout will be sent to the Repairer within 24 hours from time of assessment. 6.1.5 Any discrepancies between the AUDATEX and the agreed parameters of the job are not to be considered as extras but will be dealt with by means of a revised AUDATEX printout. 6.1.6 The Contractor will prepare manual quotations for vehicles / models not catered for in AUDATEX, which will be assessed manually. 7. COMPANY INITIATIVES The Contractor agrees to support and adhere to any administrative arrangements in respect of the following Mutual & Federal initiatives: i) Towing ii) Direct Parts Purchasing (All parts and accessories; includes body parts, mechanical parts, tyres, batteries etc) iii) Supply of Radiators 8. VALIDITY OF QUOTATIONS 8.1 Quotations will be valid for a period of 30 days. Any fluctuations in the price of parts during this period must be recorded and the final invoice adjusted by mutual agreement between the Contractor and the Motor Engineer. 9. LABOUR RATES, PRICING POLICY, DIRECT PARTS PURCHASING, SPECIALIST OURSOURCING AND REBATES These aspects are dealt with in “Annexure A”, attached to and forming part of this Contract. 10. REPAIRS & REPLACEMENTS 10.1 The Contractor must ensure that the most cost effective repair method is chosen when deciding whether to replace or repair a specific item. Any uncertainty should be resolved with the Motor Engineer and must be noted on the “Work In Progress” card. 10.2 Should the Contractor decide to repair an item for which a replacement part has been authorised, the Contractor is required to obtain authorisation from the responsible Motor Engineer and amend the “Work In Progress” card accordingly before affecting the repairs. This decision must be authorised by the responsible Motor Engineer and the appropriate credit reflected on the final invoices. 11. UNSEEN DAMAGE 11.1 Extras will not be allowed unless the Motor Engineer is satisfied this could not have been identified at the time of the assessment. 12. REPAIR PROCESS 12.1 The Contractor must liaise with the insured and/or vehicle owner and commence with repairs or ordering of parts within 1 (one) work day upon receiving authorisation from the Motor Engineer. In circumstances where the Contractor is not in control of the time of completion of repairs, such as delays in obtaining parts or mechanical repairs, the Company, when calculating the Car Hire period will take these factors into consideration. 12.2 The Contractor will provide the Motor Engineer, and if possible, the Insured with the estimated completion date of repairs. This is vital for the purpose of Car Hire orders. 12.3 Any likely delays must be notified to the Claims Clerk and Insured and a new estimated completion date provided. 12.4 Failure to commence repairs as per Clause 12.1 or any other undue delay will result in the Company moving the vehicle to an approved repairer, such repairer being able to commence repairs immediately, at its sole discretion. No storage will be levied by the Contractor in the event of such vehicle removal. 12.5 In cases where they have been notified of Car Hire Orders, the Contractor undertakes to communicate with the Claims Clerk once the repaired vehicle is returned to the insured client. 13. SUB CONTRACTING Other than specialist services provided for in “Annexure A” of this contract, the Contractor may not subcontract all or any of the work as authorised in terms of this Contract. Should the Contractor be unable to fulfill his obligations to repair the vehicle as agreed this must be immediately reported to the Motor Engineer or Company management. 14. VEHICLE REMOVALS, STORAGE AND RELEASE FEES 14.1 The Company reserves the right to remove a vehicle from the Contractor’s premises when deemed necessary for reasons such as but not limited to: A vehicle which is under warranty, where the Contractor is not approved accordingly. On demand of the insured provided that it is to another Mutual & Federal approved repairer. Irreconcilable differences on repair costs and/or methods. For reasons as stipulated in Clause 12.1 14.2 No storage will be paid – Refer to Addendum “A” Section E. 15. GUARANTEE OF WORKMANSHIP AND MATERIALS 15.1 The Contractor will guarantee all workmanship on the repaired vehicle for a period of 12 months from the date on which the repairs were completed. Parts will be subject to manufacturer’s warranty. 15.2 Should a dispute arise between the Contractor and the Insured in respect of the quality of the repair, the Contractor will accept as final and binding the decision of the Company’s Motor Engineer or that of a third party appointed by the Company in resolving the dispute. 15.3 The Contractor is responsible for obtaining payment of the indicated excess from the client prior to the release of the vehicle to the insured or after he has made arrangements suitable to himself for payment of the excess by the client. The Company will not be held liable in any way for any outstanding payment of the excess owing to the Contractor. 15.4 The Contractor will not subsidise or waive any excesses payable by the insured claimant. In the event of the Contractor allowing such practice, it will be deemed a material breach of contract. 15.5 The Contractor shall be given an opportunity to rectify any repairs deemed unsatisfactory by the Motor Engineer or the client. In the event of the Contractor being unable to satisfy the Motor Engineer and client the Company shall be entitled to rectify these repairs elsewhere and all expenses consequent thereon or incidental to shall be recoverable from the Contractor. 16. INVOICING 16.1 All Tax invoices must comply with the requirements of section 21 of the Value Added Tax 1999 Section VI Paragraph 1 must be submitted to Mutual and Federal on the due date. It should be noted that payment would be withheld until the contractor supplies valid tax invoices. 16.2 The contractor shall be obliged to provide Mutual and Federal with a separate tax invoice in respect of each order before payment will be effected. All invoices must contain the following information (where applicable): Official claim number Detailed itemised billing Final costing sheet (Annexure ”C”) Progress report Signed copy of the customer satisfaction clearance document (Annexure ”B”) Detailed break-down of any adjustments to the original order Copies of OEM / Dealer invoices for parts 16.3 Mutual and Federal reserves the right to reject payment of invoices in the event of invoices containing incorrect information or if the contractor omitted any of the above pre-requisites. 16.4 The Contractor may under no circumstance cede its rights to receive payment from any third party/factoring house unless specifically authorised/endorsed in writing by a Regional Procurement Consultant of the Company. 16.5 The Company undertakes to initiate the immediate payment process on receipt of a satisfactory repair invoice accompanied by a signed and dated customer satisfaction clearance document from the claimant or vehicle owner. 16.6 No invoice may be submitted prior to final completion of repairs. 16.7 The Company is developing an electronic invoicing system for all service providers and the contractors will be required to align with this system in due course. 17. OPEN BOOK POLICY 17.1 The Contractor undertakes to adhere to an “open book” policy in all aspects, allowing the Company’s designated personnel to conduct work in progress audits and claims audits at the Contractor’s premises, from time to time in order to monitor compliance with the Agreement. 17.2 Invoices and delivery notes for spare parts and materials purchased by the Contractor in fulfilling his obligation to the Company, shall be kept for a minimum of 5 (five) years according to the standards published by the Namibian Institute of Chartered Accountants. 17.3 The Contractor undertakes to submit satisfactory original proof of purchase, as and when required, for all spare parts and materials utilised in fulfilling his obligation to the Company. Should the Contractor fail to satisfy the Company’s requirements, the Contractor will delete such items from the invoice and refund the Company any amounts due because of this non-compliance. 17.4 The Company hereby reserves the right to disseminate information regarding default by the Contractor to other parties where relevant. 17.5 The Contractor is required to keep claims on a file per claim basis. Each file will contain all relevant documentation as required by this Agreement. 17.6 These files will be kept separate from any other institutions records in order to be made available as and when required by the Company. 18. AUDITS 18.1 Regular audits on work in progress, completed work, as well as on the books of the Contractor will be carried out from time to time to confirm the proper execution of the agreement between the 18.2 Book audits will be reasonably timed, with written notice of at least 10 working days given to the Contractor. 18.3 The Contractor will have the job file and all relevant documents available for perusal by the Auditor. These documents will include copies of the Contractor’s supplier invoices. On request, auditors can call for Contractor’s supplier statements, original invoices and credit notes. 18.4 Any problems that the Contractor might have regarding the audit must be resolved at the time of the audit and not thereafter. 18.5 Any financial discrepancies discovered by the Company’s auditor will be advised to the Contractor and any monies thus due to the Company shall be paid by the Contractor within 5 days of completion of the audit. 18.6 Serious discrepancies without satisfactory explanation will be deemed to be a material breach of the contract. 18.7 Should the Contractor, despite prior notice fail to facilitate the audit, the Company reserves the right to suspend the Contractor until such time as the audit has been completed and found to be satisfactory. The Contractor is required to conduct self-auditing procedures on the work in progress in order to ensure all the requirements as set out by this agreement are adhered to. 18.8 If the final cost of repair differs from the original quotation the invoice must be submitted to the Company with a full costing sheet for reconciliation. 19. SIGNAGE 19.1 As an Approved Repairer, the Contractor will be provided with Mutual & Federal’s approved signage for display, which will be recalled in the event of contract termination. 19.2 No other Mutual & Federal logo or signage will be displayed or used without specific approval from the Company. 20. DISCIPLINARY 20.1 The Company has a policy of zero tolerance towards fraud and any fraudulent practices will render this contract null and void. 20.2 The Company reserves the right to lay criminal charges and institute legal proceedings against any person or entity deemed to have committed fraud against the Company. 20.3 The Company constantly monitors and evaluates the performance of its preferred service providers. Should it be evidenced that the Contractor does not meet the high standards of service, workmanship or ethics required by the Company, the Company reserves the right to terminate this Agreement with immediate effect. 21. LIABILITY 21.1 The Company, its employees and its agents shall not be liable for any loss, damage or liability incurred by the Contractor, where such loss or damage arose from the negligence, gross negligence or willful act of the Contractor, its employees and its agents or where such loss or damage arose from any other cause whatsoever. 21.2 The Company shall also not be liable for any loss or damage sustained by an insured or a Third Party as a result of the negligent, grossly negligent or willful actions of the contractor or its personnel, Contractors or agents. 21.3 In the event of the Company being held liable or in the event of any legal action being commenced against the Company, as a result of loss damage, injury sustained by a Third Party or an insured as a result of the negligent, grossly negligent or willful action of the Contractor, its personnel, Contractors or agents, the Contractor agrees to indemnify the Company against any loss or damage, the Company may sustain as a result of such actions. 21.4 The Contractor shall ensure that all of its personnel, agents or contractors agree to abide by the provisions of this Agreement and its addendums where this is applicable to such personnel, agents or contractors. 22. DISPUTE RESOLUTION 22.1 The parties shall jointly decide on appropriate mechanisms to resolve any disputes that may arise in relation to or from this agreement. Such dispute resolution mechanism shall endeavor to be as informal as possible and shall be the first measure in resolving any dispute. Any dispute to be resolved in terms of this clause must be resolved within 14 (fourteen) days of the dispute arising. 22.2 As a last resort and only in the event that the parties are unable to reach agreement on any dispute or dispute resolution mechanism referred to in Clause 22.1, the matter will be further discussed between the managing directors, or the nominated representatives, of the parties. 22.3 Notwithstanding any dispute having arisen and pending resolution of such dispute, the parties shall abide by their contractual obligations unless they agree to the suspension or cancellation thereof. 22.4 Nothing contained herein shall prevent a party seeking urgent or other relief from an appropriate Court. 23. WHOLE AGREEMENT 23.1 This agreement constitutes the whole of the agreement between the parties hereto relating to the subject matter hereof and save as otherwise provided herein no amendment, alteration, addition, variation or consensual cancellation shall be of any force or effect unless reduced to writing and signed by the parties hereto. 23.2 The parties agree that no other conditions, warranties or representations whether oral or written, and whether expressed or implied, whether by statute or otherwise, shall apply hereto. 24. TRANSFER OF AGREEMENT The Contractor shall not cede or sign transfer of this Agreement or any portion thereof without the consent in writing of the Company first being obtained. The Company shall not be bound to give such consent but may withhold same without assigning reason therefore or grant such consent subject to such terms and stipulations as the Company may in the Company's absolute discretion deem fit. 25. APPLICABLE LAW The terms and conditions of this agreement shall be governed by and interpreted according to the laws of the Republic of Namibia. 26. DOMICILIUM CITANDI ET EXECUTANDI The parties choose the following as the addresses at which they will accept service of all correspondence, notices or any process. ______________________________ ______________________________ MUTUAL & FEDERAL INSURANCE COMPANY NAMIBIA LIMITED 227 Independence Avenue Windhoek Namibia 9000 27. NOTICES 27.1 Any written notices required by this agreement shall be posted by prepaid registered post, faxed or delivered by hand to the address in Clause 26 or any other address notified to the other party in writing. 27.2 Unless provided otherwise where written notice is in terms of this agreement: 27.2.1 Posted, it shall be deemed to have been received 7 (seven) day after such notice was posted. 27.2.2 Faxed, it shall be deemed to have been received on the first business day after such notice was faxed; 27.2.3 Delivered by hand, it shall be deemed to have been received on the date it was so delivered. 28. BLACK ECONOMIC EMPOWERMENT (BEE) The Contractor should be embarking on a BEE transformation program with the aim of being classified as a “Very Good’ contributor to BEE. The Company reserves the right to cancel any agreement with the Contractor should it become clear that the Contractor is not committed to the said BEE transformation program and/or decide not to renew this agreement following the expiry date of this or any subsequent agreement. ANNEXURE “A” Authorised Financial Services Provider ADDENDUM TO & FORMING PART OF MOTOR REPAIRER AGREEMENT BETWEEN MUTUAL & FEDERAL INSURANCE NAMIBIA COMPANY LTD & __________________________________ DATED: _________________ ANNEXURE “A” LABOUR RATES PRICING POLICY & SPECIALIST OUTSOURCING Any changes to this Addendum will be subject to negotiation and reduced to writing, which will subsequently form part of this Agreement. A) LABOUR RATES (Strip, Assembly & Repair) Each repair will be rated individually according to type of damage and authorised based on the following agreed Rates: Type of Repair Agreed by the Contractor Non Structural Repairs N$__________ per hour Advanced Structural Repairs N$___________per hour Major Structural Repairs N$___________per hour **Factory Approved MSR N$___________per hour Repairs ** ** (Vehicles not older than 3 years and still under Warranty) ** Non Structural Repairs (NSR) – Cosmetic Repairs, Stone Chips, Scratches, Lenses and Glass, Beadings, Grills, Trim, Bolt on / Bolt off part Replacement for Front Fenders, Bonnets, Front Bumpers, Front Lower Valances. Advanced Structural Repairs (ASR) – Replacement of Bolted Parts, Bumpers, Front inner Tray Extensions, Front Fenders, Exhaust Systems, Bonnets, Outer Sill Panels, Cross Members, Doors, Condensers, Radiators, Front Panels, Steering Racks & Control Arms, Rear Panels. Repairs of Outer Panels, Welded Panels, Minor Dents, Any other Panels including Panels damaged by hail. Major Structural Repairs (MSR) – Replacement of Boot Floors, Inner Sills, Rear Fenders, Body Shells, Inner Panels, Passenger Compartments, Floor Panels, Shock Turrets, Minor Engine Parts, Inner Door Sills, A/B/C Post Pillars, Engine/Gearbox/Rear Axle, Classic Legs. Repairs to Major components, Body Shells, Floor Panels, Engine & Suspension, including Burnt and Overturned Vehicles. MSR Factory Approved Repairs (Vehicles not older than 3 years and still under Warranty) – All repairs deemed to influence the warranties of the Vehicle as per the guidelines set out by the appropriate Factory in its Warranty Agreements. No Factory Approved Repairs will be allowed to any Contractor unless the Contractor is in possession of a valid and current Approval Certificate and this Certificate has been supplied to the Company for their records. Each repair will be rated individually according to type of damage / repair and authorised based on the rates as agreed by the Contractor in “Annexure A”, irrespective of the grading and or Factory approvals the Contractor may have. A repair will not be assigned to a Contractor that does not have the required equipment or expertise to complete the specifically rated repair. The Repair Rating of each individual job will be indicated by the Motor Engineer in his report to the Company. ANNEXURE “A” B) PAINT RATES (Labour & Material Inclusive) Paint Rate Per Panel (Material & Labour included) Solids N$650.00 per panel Basecoat N$785.00 per panel Red N$785.00 per panel Pearl N$940.00 per panel 3 Stage Pearl N$980.00 per panel Ceramic N$1070.00 per panel Blend In N$500.00 per panel Plastic Spray Solids Flat rate N$160.00 Plastic Spray Basecoat Flat rate N$160.00 C) PRICING POLICY The following pricings are Guidelines: (i) GENUINE SPARES a) New Genuine Spare, Net Pricing System = Net + Max _____________% mark up (Net Price being defined as Retail less Repairers full discount.) b) New Genuine Spare, Total Retail Pricing = Retail Pricing (Not to affect the built in Discount Structure) c) Individual New Spares under retail policy on net basis = Net + ________% mark up. (ii) GENERIC SPARES Generic / Alternate / XXX, On Net Pricing System = Net + ___________% mark up. (iii) 2ND HAND SPARES (a) No 2nd hand mechanical, steering, suspension or safety critical components are to be used without authorisation by the Motor Engineer. (b) Price to be set at Net Price + ________% mark up. (c) Limited to no more than 70% of the price of the equivalent new part. 2nd Hand parts must meet the following criteria: Must be compatible to the make, model and year of the original damaged part and have the same or superior condition. Work in Progress Card must be amended prior to fitment of such parts. The appropriate cost reduction is to be reflected on the invoices. ANNEXURE “A” (iv) STOCK ITEMS Stock items may be used as part of any repair work, provided that: a) Motor Engineer has approved all parts b) Only New parts are allowed c) All Stock items must be substantiated by Invoices d) Net + _______% Mark-up will be allowed Stock items are defined as: (a) Genuine parts but outdated stock from Manufacturers or Dealers, or parts purchased by Repairer for stock purposes. D) SPECIALIST OUTSOURCING (a) Auto Glass (i) All replacement Motor Glass to be handled by the procured Autoglass Supplier of the Company. A full list of the approved Auto Glass suppliers will be supplied to the Contractor as soon as the final contracts have been signed with the applicable Auto Glass Supplier. (ii) Authorisation to be done by means of official Company Buying Order. (iii) When windscreen / rear light replacement by Contractor is required due to structural damage to screen posts, replacement will be at _________% mark up, on condition that the cost of the auto glass is in line with the pricing structure of the above suppliers. (iv) For glass fitted by Repairer as part of the structural damage, fitting will be allowed as follows: 1. Screens with Rubber Mouldings – N$160.00 Flat Rate 2. All other screens – N$300.00 Flat Rate (b) Wheel Alignment (i) Flat Rate of N$275.00. (ii) Any quoted cost in excess of N$275-00 must be authorized by the Motor Engineer who will require a detailed supplier’s invoice. (iii) No mark-up will be allowed on invoices in excess of the above Flat Rate (iv) Test results to be retained by Contractor for 3 months. (c) Air Conditioning Gas (i) Flat Rate of N$475.00. (ii) Agreements regarding re-gassing must be made with the assessor at time of assessment. (iii) Any quoted cost in excess of N$475-00 must be authorized by the Motor Engineer who will supply the relevant Sub-Contractor with the necessary orders. (d) Measuring & Clamping (i) Measuring & Clamping of Chassis – Flat Rate of N$400.00 (ii) Use of Computerised Measuring System with a print-out – Flat Rate of N$850.00 ANNEXURE “A” (e) All other Items (i) The following items will not be outsourced by the Repairer, but the Assessor will supply separate orders to the Company Approved Suppliers in each case: a. Electrical (at the discretion of the Assessor) b. Upholstery c. Tyres & Rims d. Canopies e. Radio/Tapes E) STORAGE No storage will be paid. Storage on vehicles standing for excessive periods must be negotiated in each individual circumstance. F) TOWING The first trade call to move vehicles will be free of charge. Further towing of vehicles will be separately negotiated in each circumstance to cater for towing charges. G) SHOP SUPPLIES Shop supplies will be allowed at 1% of the total parts price with a maximum of N$500.00 being allowed on each repair. When shop supplies exceed the maximum, it should be warranted and when possible, all other goods should be quoted for initially. H) OTHER ITEMS i) Number Plates and Number Plate Holders – N$100.00 Flat allowed ii) Windscreen Sealer – Repairer is to supply invoices for this item and Net + ________% Mark-up will be allowed iii) Weight display stickers – Invoice to be supplied and no mark-up is allowed iv) Antifreeze - Repairer is to supply invoices for this item and Net + __________% Mark-up will be allowed v) Freight – Must be arranged with Assessor or Company beforehand I) COMMENTS i) Invoices must be provided for all other items not covered in this Annexure, such as clips etc. ii) Each quotation must be detailed as follows to enable assessors to correctly allocate each repair job: a. Description of Item b. Part Price c. Remove & Fit Price d. Spray Price J) REBATES The Company reserves the right to enter into negotiations with any Contractor regarding volume based rebates should it become evident that such Contractor has received work volumes that exceed the National average by 100% or more. ANNEXURE “A” ANNEXURE “D” Authorised Financial Services Provider Additional Authorisation Sheet Assessor: Cell No: Office Nr: Fax Nr: E-mail: Claim Nr: Repairer: Insured: Vehicle: Branch: Reg No: Year Model: Date Part Description Unseen Omitted Not Comment Repairable Assessor Date
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