EAS

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					Employment
   Assistance
       Services
 Agenda
Registration
Case Management
   Assessment
   Barriers
   Goals and Tasks
   Services
   Notes

Group Exercise
Documenting Employment
EAS Model
Caseload Management
CASE MANAGEMENT
        Case Management Policy
                    Definition:
“Case management is a method of providing
  job seeker customers with a formal,
  structured plan of action designed
  specifically to identify an appropriate
  occupational goal and to develop a
  schedule of services that will empower
  them to overcome or mitigate any barriers
  to attaining their goal.”
    Successful Implementation:

The partnership between the Case Manager and
the Customer implies distinct responsibilities for
both parties, with the ultimate goal of moving
the customer to suitable employment.

The CES staff person will manage and coordinate
the individual’s formal service plan as the Case
Manager.
Successful Implementation:
  The Case Manager must monitor customer
  progress through the entire service
  delivery plan, no matter who provides the
  service.

  Case plans will need to be clear, concise, and
  complete so any individual will be able to
  understand customer goals and progress.
   Points to Consider When Developing
   a Case Plan:
Do assessments contain certifiable
information? Avoid making judgments.
Are goals and tasks realistic and credible?
Are they measurable?
Are all services provided recorded in a timely
manner?
Will others viewing a case plan be able to
clearly see a customer’s progress? Will they
be able to identify what the customer has
achieved?
Have all components of Case Management
been addressed?
CASE MANAGEMENT:
ASSESSMENT
      An Assessment means doing
      things like:
Synthesize information coming from various assessments,
and from case manager’s own assessment, into a single,
comprehensive picture of the client’s situation;

If a client demonstrates a need for counseling,
psychological services or medical treatment, check to see if
he/she has been referred to those services;

Confirm factual information, suggest approaches and keep
other service providers informed of the client’s goals; and

Advocate for the client by presenting issues to other
services providers based on a partnership with the client.
    The Assessment may include the
    following:

Orientation session;
Initial Interview;
Recognizing Special Needs and Barriers;
Comprehensive Assessment
(Gathering Relevant Assessment
Information);
Identifying Case Management Factors;
Initiating an Individualized Case Plan
Whole Person Concept
               Physical    Personal
              Capacities    Traits



 Potential                            Socioeconomic
  Skills                                 Factors



  Leisure                             Interests
   Time
 Activities

              Education    Transferable
              & Training      Skills
CASE MANAGEMENT:
BARRIERS
Some Helpful Questions to Ask

         Determining Barriers
“Are there any conditions that would
  restrict your job choice?”
“Are there currently any family
  obligations that would restrict you
  from immediate re-employment?”
“Do you have adequate
  transportation?”
CASE MANAGEMENT:
GOALS and TASKS
Points to Consider When Developing a
Case Plan:
         Distinguishing a Goal from a Task
 “An effective goal focuses primarily on overall
   outcomes rather than activity. It identifies
   where you want to be, and, in the process,
   helps determine where you are.”

   Goals tend to be broader, and concentrate on
   more of a “destination” sense
   Tasks are more “step” oriented, and often
   make up the components of a goal
          Goals vs. Tasks


Goals               Tasks
 Obtain              Write a resume
 Employment
 Complete            Contact training
 Education           provider
 Resolve             Attend a credit
 financial issues    counseling course
Criteria for Goals

 S.M.A.R.T.

  Specific
  Measurable
  Attainable
  Realistic
  Traceable
 Some Helpful Questions to Ask
   Realistic Employment Related Goals
“Describe the perfect work
  environment for you.”
“What are your bottom line needs
  regarding travel, shift and base
  salary for your next job?”
“What education/certifications would
  improve your options?”
“Is there a growing or declining need
  for your current skills?”
NOTES
Notes

The following constitutes good Notes:

  Quote any statement exactly as it is stated
  Recognize pertinent information
  Write in specific, observable and measurable
  terms
  Avoid using opinions, if a statement is an
  opinion, make sure it is indicated
  If asked, explain why case notes are being
  taken, how they will be used and where they
  will be kept
FOLLOW-UP
Follow-Up:

 Follow-up services will be provided for at
 least thirty (30) days following Job
 Placement for the purpose of facilitating and
 supporting the transition into employment.
 These services and activities include, but
 are not limited to:
Follow-Up
Assessing the Participant's adjustment to employment;

Sharing information regarding the Participant's
adjustment to employment with the Case Manager;

Verification of employment status at the end of day one
(1) of employment;

Verification of employment status at thirty (30) days
after the job start date; and

Working with the employer as necessary, to ensure
successful continuation of employment
DOCUMENTING UPGRADES
Upgrade
 strategic career counseling that teaches how
 to improve skills to meet employer
 expectations;
 counseling on how and when to approach
 employers for promotions;
 how and when to move to a better job at a
 different employer;
 job readiness;
 job development;
 testing; or
 job referral