Dealing with The Systems Practice and Managing Complexity support works in a silo and fails to communicate others. Suggestions have been made that “the data protection act” is often used as a cover Network to prevent an exchange of information between the different arms of and what makes up the services as a whole. The Complexity and Change Network1 at CEIS, Social Care 'Social care' covers a wide range of public and private sector services Northumbria University – from help with getting out of bed and washing to residential homes Would like to invite you to and drop-in centres. It also includes care in your own home, meals and A workshop for Managers, Practitioners day services as well as support for carers. and all those concerned in People who use social care include those with: a sensory impairment; a physical or learning disability; a terminal illness; a mental illness; Handling Complexity in Large Organisations problems associated with ageing; alcohol dependency and drug The Case of Social Services dependency. The number of over 65s currently stands at almost 10 million, of which Northumbria University, Ellison Building D112, just over one and a quarter million are over 85. But Government 9th July 2008, 10:00 am – 16:30 pm figures predict the number of over 85s will double in the next 20 16:30 – 18:00 wine and light refreshments, informal years and treble in the next 40 to just under four million. conversations The health think tank, the Kings Fund, commissioned Sir Derek The workshop will use a case study related to the NHS, Social Wanless to lead a review looking at social care. Published in 2006 Services and Social Care in particular. However, the discussion 'Securing Good Care for Older People: Taking a long-term view' tools are applicable to any situation that raises complex issues. concluded that sharp increases in funding were needed to meet the demand for high-quality care. The review found very serious Like the NHS Social Services occupies a special place in the British shortcomings in social care provision and funding. This prompts psyche. It is seen as the means whereby vulnerable citizens are cared questions: for. The concept is one of which we are justly proud. But as the UK Is there determination and the ability to pursue every avenue is it becomes more cost conscious and where the “bottom line” plays and possible that every deserving case receives the help to which they are increasing role in our lives, how far does Social Services fulfil what entitled? most citizens expect? Are the most vulnerable members of our society able to represent There are anecdotal accounts which suggest that finding out what an themselves? individual is entitled to and then applying for it is sometimes traumatic Despite the performance indicators which suggest improving services, and intimidating. Moreover, there is evidence that each area of are these appropriate and do they really represent a true reflection of the service provided? 1 sponsored by HEIF3 Geoff Watson is health information analyst, North East public health observatory and Programme of the Day member of the organising committee of the SPMC team North East. His interests are in learning and success factors in IS development. 10am-10:15 Registration and Coffee 10:15 Welcome and “domestics” – Petia Sice Peter Bednar is a Senior Lecturer in Information Systems at the School of Computing at 10:25 Frank Stowell-Welcome to SPMC and an overview of the University of Portsmouth, England. He is also affiliated with the Department of the day. A brief discussion on managing organisational Informatics at Lund University, Sweden. His research interests are in Information Systems, Systems Analysis, and Contextual Inquiry. change. 10:40 Complexity in Large Organisations Carol Bennett, administrator UK Systems Society North and the Complexity and Change 11:10 Prof Frank Stowell: An overview of the Appreciative Network North Inquiry Method Petia Sice, PhD, is convenor of the Northern Regional Centre of the UK Systems Society, and a lecturer in Systems and Information Systems in the School of Computing, 12:00 Lunch Engineering and Information Sciences at Northumbria University. 12:45 Case study (reading time) 13:00 Workshop group activities using a simple systems tool Spaces are limited to 30 only, if you would like to attend please register with “AIM” as a means of focusing upon aspects of complexity. Groups of 5/6 in separate breakout rooms. Carol Bennett 14:30 Plenary and feedback of ideas. Carol. Bennett@northumbria.ac.uk. 15:00 Tea School of Computing, Engineering and Information Sciences Ellison Building, D006 15:15 Reflections from Practitioners Tel: 0191 227 3603, Email: Carol.Bennett@unn.ac.uk 16:00 Discussion: Future Work For more information please contact Dr Petia Sice at the UK Systems Society Northern 16:30 Wine and biscuits, coffee. region: firstname.lastname@example.org Workshop team The workshop is CPD (Continuous Professional Development) accredited. If you are Frank Stowell is Professor of Systems and Information Systems at University of interested to attend this workshop or any other workshops as part of your professional Portsmouth, immediate past President of the UKSS, past President of the UKAIS and co development and are seeking to obtain University credits please contact: Dr Petia Sice, tel: chair of SPMC, Chair of the Council of Information Systems Professors (CISP) 0191 243 7632; email@example.com, work-based continuous professional development, CEIS, Northumbria University, Convenor of UK Systems Society North East Regional Alison Stowell is a doctoral researcher at the University of Lancaster where she is Centre. researching the environmental impact of electrical and electronic waste. Prior to going to cost of the workshop is £25 (£15 for members of the UK Systems Society). Lancaster she worked for IBM. She is a member of the UK Systems Society and has Please make Looking forward to meeting you! presented at the UKSS conference at St Anne’s College Oxford.