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Technical Support Consultant Location: Hungerford Division: Services Ref: 3432 Information about the role: To provide 2nd level support via the call logging system and also through direct communications to our end users within SLAs defined. To evaluate, design, develop, implement and document enhancements to the technical environment Pro-actively manage change within the environment To keep up to date with processes and tools to maximize business potential within the department To assist with, and help develop, routine processes to ensure accuracy of documentation and management of related information To assist with, and help develop, technical processes for the maintainability, monitoring and management of the environment Liaison with end-users to manage expectation within the scope of the solutions provided To undertake any other duties that may reasonably be requested Information about the person: Education: Degree Level, or comparable experience MCSE certified to Windows 2003 Server 5+ years of experience with Microsoft products from an administrator perspective Network Load Balancing Internet Information Services SQL 2000 and SQL 2005 Workstation operating systems (2000, XP) Microsoft office productivity applications (Word, Excel, Visio, Powerpoint, Access, Project) Experience in script writing advantageous Experience with remote monitoring and troubleshooting tools advantageous Experience with ISA server Experience with endpoint management tools advantageous Good knowledge of networking topologies and protocols and a good understanding of the hardware involved (switches, routers wifi access points). Expert understanding of Internet communications (ftp, http, https, ssl, VPN, IPSec) and Email protocols and how to troubleshoot them Certification in other mainstream product areas desirable Minimum of 5 years experience in delivering technical solutions in the Office System product portfolio. If you would like further details on this position, please contact David Law, UK Product Manager – Office Systems. To apply please submit an internal application form to Becci Stone, HR Advisor. Please ensure all applications have been discussed with your line manager.