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NEW INDUSTRIAL POLICY

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					NEW INDUSTRIAL POLICY

1.       The Committee have been informed that the new Industrial Policy announced in July
1991, besides liberalisation of economy and globalisation, also aimed at building upon the gains
achieved, to correct the distortions, maintain a sustained growth in productivity and gainful
employment and attain international competitiveness. It envisaged pursuit of these objectives to
be tempered by the need to preserve the environment and ensure the efficient use of available
resources. All sectors of industry whether small, medium or large, belonging to public, private
or cooperative sectors were to be encouraged to grow and improve on their post performance.
The New policy also encompasses encouragement of entrepreneurship, development of
indigenous technology through investment in research and development, brining in new
technology, dismantling of the regulatory system, development of the capital markets and
increasing competitiveness for the benefit of the common man. The spread of industrialization
to backward areas of the country will be actively promoted through appropriate incentive,
institutions and infrastructure investments. While recognizing the role of public sector, the new
policy seeks to ensure that the public sector is run on business lines envisaging privatization,
disinvestments and public sector restructuring. The Committee have also been informed that in
pursuit of the above objectives, it was decided to take a series of initiatives covering the
following areas:

                      (a)         Industrial Licensing

                      (b)          Foreign Investment

                      (c)         Foreign Technology Agreements

                      (d)          Public Sector Policy

                      (e)         MRTP Act (Monopoly and Restrictive Trade Practices Act
Q. Who is a Consumer?
A.    All of us are consumers of goods and services. For the purpose of the Consumer Protection Act, the word
      "consumer"       has     been      defined      separately     for      "goods"    and       "services".

      For the purpose of "goods", a consumer means a person belonging to the following categories:
      (i) One who buys or agrees to buy any goods for a consideration which has been paid or promised or partly
      paid        and     partly     promised    or     under      any    system       of    deferred    payment
      (ii) It includes any user of such goods other than the person who actually buys goods and such use is made
      with                  the               approval               of               the              purchaser.

      Note: - A person is not a consumer if he purchases goods for commercial or resale purposes. However, the
      word "commercial" does not include use by consumer of goods bought and used by him exclusively for the
      purpose      of      earning     his      livelihood,   by      means       of     self     employment.

      For the purpose of "services", a "consumer" means a person belonging to the following categories:
      (i) One who hires or avails of any service or services for a consideration which has been paid or promised or
      partly       paid   and     partly    promised     or     under    any    system      of    deferred      payment
      (ii) It includes any beneficiary of such service other than the one who actually hires or avails of the service for
      consideration and such services are availed with the approval of such person.

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Q. What are the rights of a consumer?
A.    Under the Consumer Protection Act 1986, a consumer is guaranteed the following rights:

              Right to be protected against the marketing of goods and services which are hazardous to life and
               property
              Right to be informed about the quality, quantity, potency, purity, standard and price of goods or
               services so as to protect the consumer against unfair trade practices
              Right to be assured , wherever possible , access to a variety of goods and services at competitive
               prices
              Right to be heard and to be assured that consumers' interests will receive due consideration at
               appropriate forums
              Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
              Right to consumer education




The Consumer Protection Act, 1986
                               (External website that opens in a new window) was enacted for
The Consumer Protection Act, 1986
better protection of the interests of consumers. All the provisions of the Act have come into force
from 1 July 1987.

The Act was amended in 1991 and 1993. To make the Consumer Protection Act more functional
and purposeful, a comprehensive amendment was carried out in December 2002 and brought into
force from 15 March 2003. As a sequel, the Consumer Protection Rules, 1987 were also
amended and notified on 5 March 2004. The salient features of the Act are:

     A. It applies to all goods and services unless specifically exempted by the Central Government;
   B. It covers all the sectors whether private, public, and cooperative or any person. The provisions
      of the Act are compensatory as well as preventive and punitive in nature;
   C. It enshrines the following rights of consumers:
          i.    Right to be protected against the marketing of goods and services which are hazardous
                to life and property;
         ii.    Right to be informed about the quality, quantity, potency, purity, standard and price of
                goods or services so as to protect the consumers against unfair trade practices;
        iii.    right to be assured, wherever possible, access to a variety of goods and services at
                competitive prices;
        iv.     Right to be heard and to be assured that consumers' interests will receive due
                consideration at the appropriate forum;
         v.     Right to seek redressal against unfair trade practices or unscrupulous exploitation of
                consumers;
        vi.     Right to consumer education;
   D. The Act also envisages establishment of Consumer Protection Councils at the central, state and
      district levels, whose main objectives will be to promote and protect the rights of consumers;
   E. To provide a simple, speedy and inexpensive redressal of consumer grievances, the Act
      envisages a three-tier quasi-judicial machinery at the national, state and district levels. These
      are: National Consumer Disputes Redressal Commission known as National Commission, State
      Consumer Disputes Redressal Commissions known as State Commissions and District Consumer
      Disputes Redressal Forum known as District Forum;
   F. The provisions of this Act are in addition to and not in derogation of the provisions of any other
      law for the time being in force.




                        OBJECTIVE OF CONSUMER ACT 1986
OBJECTIVES

The consumer protection Act, 1986 (68 of 1986) is a milestone in the history of socio-
economic legislation in the country. It is one of the most progressive and comprehensive
piece of legislations enacted for the protection of consumers. It was enacted after in-depth
study of consumer protection laws in a number of countries and in consultation with
representatives of consumers, trade and industry and extensive discussions within the
Government.

The main objective of the act is to provide for the better protection of consumers. Unlike
existing laws which are punitive or preventive in nature, the provisions of this Act are
compensatory in nature. The act is intended to provide simple, speedy and inexpensive
redressal to the consumers' grievances, and relief of a specific nature and award of
compensation wherever appropriate to the consumer. The act has been amended in 1993
both to extend its coverage and scope and to enhance the powers of the redressal
machinery.
RIGHT POF CONSUMER
Right to be protected against the marketing of goods and services which are hazardous to
life and property.

-Right to be informed about the quality, quantity, potency, purity, standard and price of
goods or services so as to protect the consumer against unfair trade practices;

-Right to be assured , wherever possible , access to a variety of goods and services at
competitive prices;

-Right to be heard and to be assured that consumers' interests will receive due
consideration at appropriate forums;

-Right to seek redressal against unfair trade practices unscrupulous exploitation of
consumers; and

-Right to consumer education

-The Act envisages establishment of Consumer Protection Councils at the Central and State
levels, whose main objects will be to promote and protect the rights of the consumers.


                                             RS

				
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