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									                                                                   2005-2006 Service Timeline                               Cold Stone Creamery
                                                                  Property & Casualty Program                               Hylant
                                                                        August 23, 2006                                     Carrier

                                                                                                                            Cold Stone/Hylant


No.                               Action                                   Due Date              Approximate # of Days                      Comments

      PHASE I. ONGOING SERVICES

1 Meeting with Chubb Underwriter                                             10/7/05

2 Review property loss control reports                                      10/31/05             60 Days after Renewal

3 Deliver Casualty Policies                                                 12/21/05             120 Days after Renewal

4 Review Exposure Questionnaire                                             12/31/05             120 Days after Renewal

5 Resolve G/L rating issues                                         Within 14 Days of Receipt                               * Subject to receipt from carrier
  Mid-year review meeting including Claims Analysis/
6                                                                      February 25, 2006         180 Days after Renewal
  Business changes, etc.-



      PHASE II. PROGRAM MARKETING

1 Hylant team preliminary renewal strategy planning session                  3/26/06            150 Days prior to Renewal

2 Renewal Questionnaire                                                      4/25/06            120 Days prior to Renewal

3 Develop Marketing Objective                                                4/25/06            120 Days prior to Renewal


4 Obtain Renewal Questionnaire                                               5/15/06            100 Days prior to Renewal


5 Prepare Insurance Submission for insurance company(ies)                    5/25/06            90 Days prior to Renewal

6 Review Insurance Submission                                                6/4/06             80 Days prior to Renewal

7 Submit Insurance Submission to insurance company(ies)                      6/9/06             75 Days prior to Renewal

8 Inspections completed by insurance company(ies )                       As Requested

9 Respond to underwriter inquiries                                       Upon Request

10 Quotations received from insurance company(ies)                           8/1/06             22 Days prior to Renewal

11 Analyze quotations and complete cost-benefit analysis                     8/5/06             18 Days prior to Renewal

      Prepare Proposal to include Loss Control Service Plan and
12                                                                           8/5/06             18 Days prior to Renewal
      Claims Service Plan

13 Presentation of Proposal                                                  8/8/06             18 Days prior to Renewal




      PHASE III. PROGRAM IMPLEMENTATION

1 Renewal decision                                                           8/15/06             8 Days prior to Renewal

2 Finalize details with insurance company(ies)                               8/19/06             4 Days prior to Renewal

3 Assign claims/loss control coordinators/safety review                      8/19/06             4 Days prior to Renewal

      Administer insurance program (ie., Binder/Auto ID
4                                                                            8/19/06             4 Days prior to Renewal
      Card/Certificates of Insurance, etc...)

5 Preparation of billing allocations/invoice                                 8/19/06             4 Days prior to Renewal

      TARGET ANNIVERSARY DATE - 8/23/06

1 Deliver policies                                                          12/21/06             120 Days after Renewal     * Subject to receipt from carrier

2 Review/Process final audits                                       Within 14 Days of Receipt

      Mid-year review meeting including Claims Analysis/
3                                                                            2/24/07             6 Months after Renewal
      Management

								
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