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PASSAGE DAY CENTRE
THE PASSAGE Job description Post: Locum Weekend Project Worker Salary: £12.55 per hour Hours of Work: 9 hours per weekend (hours currently under review) Annual Leave: 1 hour for every 5½ hours worked Probation Period: 6 months Notice period: 1 month Responsible to: Weekend Team Leader Job Purpose To be responsible for the delivery of first class services to clients at the Day Centre and ensuring that the Day Centre is a safe and welcoming environment for homeless and vulnerable people who use the centre. This will involve engaging with and assessing clients and maintaining the day centre service at the weekend. Main tasks 1. To open the centre promptly and create a welcoming environment for clients, ensure the highest possible standard of service delivery to all clients. 2. To work as part of a team to ensure the smooth running of the day centre, within agreed policies and procedures. 3. To ensure that clients are treated with dignity and respect. 4. To deal with incidents and emergencies in a calm and professional manner bringing them to a satisfactory conclusion within the framework of the organisations polices, recording such incidents where appropriate. 5. To offer clients the opportunity to discuss issues that may be affecting them in a safe and non-judgemental environment. Where appropriate and possible, to offer assistance and support, or to link clients into services available during the weekday service. 6. To support the volunteers in providing primary services. 1 7. Carry out administrative tasks using both manual and computerised systems. 8. To participate in debriefs, staff, handover and internal meetings as required. 9. To keep accurate and up to date records, within an agreed format. 10. To work effectively and efficiently as part of a team. 11. To close the centre and make sure that the building has been vacated and secured. 12. To behave in a professional manner when communicating with colleagues at the Passage, or in any contacts with external agencies. General Responsibilities 1. If required to attend training days, conferences and any other meetings as may be arranged by the Team Leader. 2. To be involved with the project team in the collation and preparation of reports, statistics on computer, and other papers which may be required by the Services Director. 3. To adhere to all Passage policies, particularly those relating to Health and Safety and Confidentiality; to contribute to the effective implementation of Passage ’s Diversity and Equality Policy as it affects both The Passage and its work with the residents. 4. To at all times undertake the role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage. 7. To maintain all records of work necessary for the smooth running of the project. 8. To deal with any other tasks commensurate with the needs of the project. Revised December 2009 2 THE PASSAGE Person Specification – Essential Criteria Locum Weekend Project Worker 1. At least one year’s experience of working with homeless or vulnerable people. 2. Experience of working with vulnerable people with substance misuse and/or mental health problems in a hostel or housing environment. Knowledge and Understanding 1. Understanding of the difficulties faced by people who are homeless and/or sleeping rough and experiencing substance misuse and/or mental health issues. 2. A knowledge, understanding and awareness of health, safety and hygiene issues in a residential project. 3. An understanding of, and commitment to, user involvement. 4. Knowledge, understanding and commitment to the principles and practice of Equal Opportunities. Skills and Abilities 1. Excellent communication skills both verbally and in writing. 2. Ability to use IT packages effectively (i.e. Microsoft office – Word, Excel, Email) 3. Ability to make contact and communicate with vulnerable people who can present with challenging behaviour. 4. An ability to negotiate support for, and advocate on behalf of, vulnerable people and/or people who present with challenging behaviour from the wider staff team and external agencies. 5. Good listening and observation skills. 6. Ability to act calmly in emergencies and respond in a professional manner to stressful and challenging situations and incidents. 7. Ability to work as part of a team and be proactive in ensuring good teamwork. 8. Ability to manage and prioritise a diverse workload. 9. Ability to maintain policies and practices and work within professional boundaries. 10. Have a flexible, positive and solution orientated approach to work. Other 1. To have a flexible and enthusiastic approach to work. 2. A respect for the ethos of The Passage (as set out in the Ethos Statement). 3
"PASSAGE DAY CENTRE"