TEMPLATE IVR SYSTEM TEST PLAN

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					                       NORTH DAKOTA HUMAN SERVICES CHILD SUPPORT
                                 IVR SYSTEM TEST PLAN

INTRODUCTION
These procedures demonstrate the North Dakota Human Services Child Support IVR system.

EQUIPMENT NEEDED
• North Dakota Child Support IVR system
• The test cases and procedures found in this plan

SETUP
Prior to testing, the Project Manager will assure that phone numbers and test data are available.

PROCEDURE OVERVIEW
The test procedure is comprised of 8 test cases which test various functions of the IVR system. Each test case is designed for one or more specific functions of a
specific application. Test cases require preparation of pre-defined data as a control to compare system results and to determine test success or failure. Therefore,
these tests cannot be performed without the customer's data as specified on the Request for Test Data.

Functions are listed as Requirements prior to the test cases in each application. Columns to the right of the listed requirements act as checklists for tests of
common procedures which are not reflected in the test cases.

Each test case begins with a single call to an idle system and follows the procedure written in the associated table. Procedure tables include required inputs and
expected results for each input. The right columns in each table serve as indicators of success or failure.

An expected result represents a successful test. An unexpected result represents a test failure and may indicate a system deficiency.




North Dakota Child Support TelePath™ IVR System Test Plan                                                                                      April 14 1999       page 1
APPLICATION TESTING
The following sections document the step-by-step procedures required to properly execute each of the planned tests.

Requirements for Successful Test

 Number                                                                    Function
1            Caller routed to system by PBX, having requested payment information
2            IVR not available message and disconnect
3            Host not available message and disconnect
4            Caller enters other than 9 digits for SSN one time
5            Caller enters other than 9 digits for SSN three times
6            SSN not found on host, opt to reenter
7            SSN not found on host, transfer to CSR
8            Civil file not found for SSN, transfer to CSR/PBX
9            Payment and disbursement info read, followed by thank you message
10           Result of no response by caller
11           Result of incorrect menu selection
12           Result of entry error




North Dakota Child Support TelePath™ IVR System Test Plan                                                             April 14 1999   page 2
                                                                           Test Case 4

This procedure traces one call through the Human Services Child Support application as if caller enters SSN which isn't on host. Requirements 6 and 7 are
tested.

Required GUI (or other system) Settings


To be filled in at the time of testing and compared with report data.
Time of Call:                                    Date of Call:                             Tester:

This table exists for ease of locating preprogrammed input numbers.
Step Item                                                                  Input (provided by customer)          Expected Data Output (if
                                                                                                                 applicable - provided by customer)
2       SSN not found on host                                              899-89-1234

Step    Task                          Input             Expected Results                                     Y   N   Actual Results            Req #
                                                                                                             E   O
                                                                                                             S
1       Call into system                                Please enter your social security number.

2       Enter SSN not found on                          The social security number you entered was not
        host                                            found in the system. To re-enter your number,
                                                        press 1. To speak with a payment specialist, press
                                                        zero.
3       Opt to re-enter               1                 Please enter your social security number.                                              6

4       Enter SSN not found on                          The social security number you entered was not
        host                                            found in the system. To re-enter your number,
                                                        press 1. To speak with a payment specialist, press
                                                        zero.
5       Opt to transfer               0                 "transfer back to PBX"                                                                 7




North Dakota Child Support TelePath™ IVR System Test Plan                                                                               April 14 1999   page 3