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ITIL List

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					                                                     List of ITIL Processes

                                       1    Strategy Generation

   Processes
    Strategy
    Service
                                       2    Financial Management
                                       3    Service Portfolio Management (SPM)
                                       4    Demand Management
                                       1    Service Catalogue Management (SCM)
                                            Service Level Management (SLM)
       Service Design




                                       2
         Processes




                                       3    Capacity Management
                                       4    Availability Management
                                       5    IT Service Continuity Management (ITSCM)
                                       6    Information Security Management (ISM)
                                       7    Supplier Management
                                       1    Change Management
                                            Service Asset and Configuration Management
       Service Transition




                                       2
                                       3    Knowledge Management
          Processes




                                       4    Transition Planning and Support
                                       5    Release and Deployment Management
                                       6    Service Validation and Testing
                                       7    Evaluation
                                       8    Managing the Planning and Implementation
                                       1    Event Management Process
   Processes (e.g. Service




                                       2    Incident Management Process
     Service Operation




                                       3    Request Fulfillment Process
                                       4    Access Management Process
           Desk)




                                       5    Problem Management Process
                                       6    Service Desk
                                       7    IT Operation(s) Management
                                       8    Operational Change
                                       9    Application Management
                                            Interpreting and using metrics
       Continual Service Improvement




                                       1
                                       2    Service Reporting
                                       3    Assessments and baselines
                                       4    7-steps Improvement Process
                 Processes




                                       5    Business Questions for CSI
                                       6    Monitoring and Control
                                       7    Service Measurement
                                       8    Service Analysis
                                       9    Interpreting and using metrics
                                       10   Lifecycle Project Assessment
Total No of processes                       38




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