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					AGA Survey Summary                                              Disclaimer: The foregoing survey responses are based on an informal
Start Up Procedures Survey                                      survey and are for general information only. It is not intended to bind any
                                                                company or state a company's official position. The information represents
April 2006                                                      an unaudited compilation of information and could contain coding or
AGA contact: Nneka Assing at nassing@aga.org                    processing errors.




                                                   UCFS

                  Start Up Procedures Survey
                           Questions & Responses




            This document is based on an informal survey and is for general information only. Survey responses are not
            intended to bind any company or state a company’s official position. The information represents an unaudited
            compilation of information and could contain coding or processing errors. AGA makes no representations
            about the accuracy of the information in the publication or its appropriateness for any given purpose or
            situation. Roundtable participants should review the AGA Antitrust Guidelines (www.aga.or/antitrust) prior to
            any discussions and no information shall be disseminated or discussed that violates those guidelines.




      AGA UCFS Committee Survey, May 2006                                                                                             1
1.      Do you turn on the gas (at the meter) if the appliances on the fuel line are not
        ready or are inoperative? Do you red tag, leave the gas off, and refer to a
        contractor?

        A. At least one (1) operative appliance must be properly installed to be able to
           turn on the gas. We red tag any appliance with a hazard and refer the
           customer to a contractor.

        B. We will not turn gas on unless there is at least one (1) properly installed
           approved appliance. If there is at least one (1) approved appliance, we will
           establish service and leave a red tag on the other appliance valves, advise the
           customer to have a qualified person make repairs.

        C. We will establish gas service after successful test and inspection of gas piping,
           if we find an unsafe condition on an appliance, leave a red tag on the
           appliance shut off valve which advises the customer to contact a qualified
           plumber or heating contractor for necessary repairs or replacement and advise
           customer (if present) verbally as well.

        D. Yes. We would red tag and leave off at the appliance shut-off valve.

        E. If one (1) appliance is connected we will turn on the gas, if appliances are
           found inoperative we tag the faulty appliance and refer customers to
           contractor or licensed Plumber. If there is not at least one (1) appliance
           hooked up in the house we do not turn on the gas. If main fuel line is in
           question, we do not turn on gas and refer customer back to the local safety and
           permits office.

        F. We will not turn on the gas if there is not an appliance that can be lit or if
           there are any open lines.

        G. No, we do not turn on the gas (at the meter) if the appliances on the fuel line
           are not ready or inoperative. Yes we red tag, leave the gas off, and refer to a
           contractor.

        H. We will leave the gas on only if the piping is in a safe condition, i.e., valves
           are present and the valves or lines are plugged/capped. If we cannot isolate a
           hazardous appliance or segment of pipe by valving it off or disconnecting it,
           we will turn off the meter. We will make most repairs to piping for a charge,
           but appliance repairs are referred to a contractor.




AGA UCFS Committee Survey, May 2006                                                            2
Question #1 (Continued)

        I. We turn on an existing gas customer only if we are able to fire off a minimum
           of one (1) appliance. If there is nothing to fire off (due to red tags or
           something else), we will leave the meter off and locked. For a brand new gas
           customer however we will turn the gas on as long as the city or town
           mechanical inspector has approved the gas piping and it is complete even if no
           appliances are installed yet. We will provide billable service and repair as an
           option to customers, so we offer the customer the option of calling a
           contractor or having us repair it.

        J. On a new construction set we set the meter, turn on the gas and purge the
           lines. We do not light new appliances for the first time. On turn-ons for
           existing service we either light the appliance, purge the line and leave the
           appliance off at the customer request or turn on the gas and red tag the
           appliance if inoperable and advise the customer to have repairs made before
           operating.

        K. We will only set a meter after the local code authority has performed a gas
           inspection. An approved inspection tag or sticker from the county must be on
           premise where meter is to be set.

            The only exception is for construction heat. On construction heat there must
            be a shut-off valve at the outlet of the meter with a quick connect connection
            for the temporary heat hose to gas approved heater. Some jurisdictions do not
            require permission or permit, others do. There must be an active billing
            account before any Washington Gas (WG) meter can be set.

            Supplying gas; if fuel lines are not connected to the appliances at time meter is
            to be set, there must be a shut off valve/stopcock with a solid plug or cap
            screwed into the outlet of the valve. On gas equipment that is connected but
            does not have water or electric or in not ready for other reasons: we will leave
            a danger tag on the appliance with gas turned off at appliance. We will also
            leave a copy of danger tag with the customer (if customer is not available we
            leave the copy at a noticeable location and note it on the order and danger tag
            where we left the copy of danger tag). If equipment is properly installed and
            ready to be turned on, WG will turn on and perform standard safety checks on
            appliances.

        L. We would leave the meter off and locked and refer back to our Energy
           Service/Customer Service Group who issued the job, or the Contractor.

        M. No. We leave the gas off.




AGA UCFS Committee Survey, May 2006                                                             3
Question #1 (Continued)

        N. No, the gas is left off if there is not at least one (1) working appliance
           connected. If an appliance is inoperative:
                The gas is turned on
                The inoperative appliance is red tagged. The gas is shut off to that
                   appliance and a cap is installed. The customer can schedule an
                   appointment to have the appliance repaired, by our Appliance Service
                   Department
                The other appliances are turned on, and tested for proper operation.

        O.   Yes, we will inaugurate service if appliances are unconnected. We will red
             tag and refer to a contractor any appliance that is inaccessible and/or does
             not operate or is not installed to code.

        P.    We may if customer’s fuel line has valves downstream of the meter that can
              be shut and tagged to isolate the faulty or inoperative appliances. In any
              case, we tag faulty equipment and inform the customer that they should
              contact a licensed professional contractor to make the required repairs.

        Q.    We need one (1) appliance that is hooked up correctly to light up a
              customer. If there are appliances not up to code we would red tag those
              appliances and refer to a contractor.

2.      If the gas is left off for a hazardous condition, do you charge the customer for
        repeat visits to inspect for the same uncorrected hazard?

        A.      No.

        B.      Yes, we do charge after the third trip.

        C.      After the initial inspection reveals leakage in the gas piping we will turn
                the gas off and return after repairs are made to retest and verify repairs. If
                the repairs are not approved on the second trip then the third trip would
                constitute a trip charge. If we establish gas service and red tag an
                appliance the qualified plumber or heating contractor will make necessary
                repairs or replacement and light the appliance. We do not return on a
                appliance that was red tagged.

        D.      No, we would like to but it is not in our tariff.

        E.      No, we do not charge for return visits.




AGA UCFS Committee Survey, May 2006                                                              4
Question #2 (Continued)

        F.      No, if we red tag a piece of equipment we do not charge to go back to
                check repairs and pull the tag.

        G.      No, repeat visits are imbedded in rates.

        H.      We will charge if a customer calls us for a reinspection, regardless of
                whether or not the condition was fixed.

        I.      We do not charge for any red tag inspections.

        J.      We do not make return visits to do inspections.

        K.      No.

        L.      Our Energy Service/Customer Service Group would perform an inspection
                before releasing the job for a turn on. If the job is not ready, they would
                not release for turn on.

        M.      Yes, customer is charged for every visit until the inspection passes.

        N.      No, this service is covered under our gas tariff.

        O.      No, we charge a fee for the turn on, but do not charge for repeat trips to
                same location for same uncorrected issues. We have this flexibility in our
                tariff; however, we have not implemented the charge.

        P.      No.

        Q.      We would charge a customer for return trip for the same uncorrected
                hazard.

3.      If a customer makes an appointment for a turn on, do you charge a fee if the
        customer fails to show for the appointment and the turn on cannot be
        completed?

        A.      No.

        B.      Yes.

        C.      Yes, if an appointment has been made and customer fails to give us access
                (per arrangements) to establish gas service we may charge the customer on
                the next trip.




AGA UCFS Committee Survey, May 2006                                                           5
Question #3 (Continued)

        D.      No.

        E.      No.

        F.      No, we will charge for the next appointment.

        G.      No, CGI visits are imbedded in rates.

        H.      No.

        I.      No, we don’t. We tried to back in the late 80’s and the DPUC ordered us
                to cease this practice immediately.

        J.      No, the customer has to call back and set up another appointment.

        K.      No.

        L.      No, but they would fall to the bottom of the list which could take some
                time before we got back to them.

        M.      No.

        N.      No, the order is completed “CGI” (Cannot Get In), and a missed
                appointment card is left on the customers door. The customer would have
                to reschedule the turn on appointment.

        O.      No, we have this flexibility in our tariff; however, we have not
                implemented the charge.

        P.      No.

        Q.      If we make an appointment with a customer and the customer does not
                show up, we will charge that customer.

4.      Do you inspect the customer’s fuel line before a turn on?

        A.      Yes.

        B.      Yes, per 2006 NFGC




AGA UCFS Committee Survey, May 2006                                                       6
Question #4 (Continued)

        C.      Yes, per 2006 NFGC 8.1 Pressure Testing and Inspection on the initial
                service we will inspect and test all piping installed, to re-establish gas
                service we will conduct an inspection of exposed piping.

        D.      Yes, if we have access but if this is a new set or a meter set that has one
                (1) or more new customer outlet valves we will turn on the gas and leave
                off the customer outlet valve with a tag and a plastic tie lock.

        E.      We perform a lock up test to check for tight lines on all new turn-ons. If
                the meter shows registration, we leave the gas off and require customer get
                an inspection from local safety & permits office. Also, we require an
                inspection on all new installations or houses that have been vacant for six
                (6) months.

        F.      No, we require an inspection by the local city or town inspector be done
                before we go out for a turn on.

        G.      Yes, some towns (60%) require that they must approve all pressure tests
                prior to turn on. Some of these towns will allow us to witness in some
                instances.

        H.      Fuel lines and appliances are inspected as part of the turn on process.


        I.      Yes, the technicians are instructed to turn the gas on only if they have
                followed all the gas piping and have confirmed that all outlets are capped
                or plugged and there is no movement on the test dial.

        J.      We test a house line with the meter every time we turn the gas on.

        K.      Yes, if this is a new meter set there must be a gas inspection from the
                jurisdictional county WG or WG Contractor Technician makes a
                walkthrough inspection of all exposed fuel lines including 2-PSI
                Manifolds if gas is metered at 2-PSIG (Mandatory if 2-PSIG System,
                MAXITROL REGULATOR MUST BE INSTALLED BEFORE METER
                CAN BE SET NO EXCEPTIONS). Technicians will perform a regulator
                vent line test, a service regulator operational test, air out meter and house
                line, perform a tight test hand test to insure there are no leaks. The time
                duration on the tight test hand test is determined by the size of the meter,
                (on standard residential 5AL meter with a ½ foot test hand the test is for 5
                minutes), Technicians may also use a W-C or spring gauge.




AGA UCFS Committee Survey, May 2006                                                             7
Question #4 (Continued)

        L.      Our Energy Service/Customer Service Group does and we perform an
                integrity test before turn on.

        M.      No.

        N.      Yes, the customer’s piping is always tested for leaks when a turn on is
                performed.

        O.      We perform a pressure test and inspect visible piping.

        P.      For a new service, we install the meter, complete necessary tests and leak
                checks on the service and leave the customer’s main gas valve in the off
                position and plug the point of service connection and leave a tag that
                notifies the customer to call a licensed plumber to inspect their fuel line
                and introduce gas into the fuel line.

                We do not inspect customer’s fuel line for other turn on’s, but we do
                check for leaks after turning on the meter, and check appliances for safety
                as they are relit.

        Q.      We inspect the customer’s fuel line for a turn on.


5.      Do you require that CSST be inspected prior to closing up the walls? If so,
         what is your policy if there is no inspection of the CSST and the customer is
        ready for the turn on?

         A.     We inspect CSST prior to closing up the walls. If we are unable to inspect
                the CSST, the contractor completes the CSST waiver form.

         B.     Yes, customer or contractor will be advised to expose concealed piping
                per manufacturer’s instructions and 2006 NFGC.

        C.      Yes, if we are unable to inspect all piping (8.1 NFGC) we may not set a
                meter and customer or contractor my be advised to expose piping

        D.      All Inspections of gas pipe after the outlet of our meter are the
                responsibility of the local plumbing code official in New Jersey. Utilities
                are only allowed to perform courtesy inspections. Our people are not
                licensed inspectors.




AGA UCFS Committee Survey, May 2006                                                           8
Question #5 (Continued)


        E.      This is a local code requirement. We require the final inspection before
                turning gas on, but do not do an inspection ourselves. We perform our
                standard lock up test.

        F.      This would be done by the local city or town inspector.

        G.      No, if no municipal pressure test tag we would witness pressure test if
                town allows us to. Some towns require that they must approve all pressure
                tests prior to turn on.

        H.      No.

        I.      We do not. This type of inspection is the responsibility of the local city or
                town mechanical inspector.

        J.      Inspections are all handled by city and county inspectors.

        K.      Again, on any new turn on there must be a final inspection/ approval for
                the fuel line from the county. The local code authority usually require a
                pressure test of fuel line in accordance with the International Fuel Gas
                Codebook.

        L.      Not sure.

        M.      No, our code only requires inspection of concealed piping if there are
                joints in the wall.

        N.      Yes, the inspection is performed by the local code enforcement official. If
                the local code enforcement official does not leave a sticker showing that
                the pressure test placed on the gas line passed, the meter is not installed
                and the service is left off.

        O.      No, city requirements may vary. As city inspection is received, we will
                perform turn on unless our inspection of visible pipe or appliances
                requires us to leave off and/or red tag.

        P.      No. Local Building Inspectors perform inspections IAW local codes.

        Q.      It is the local building inspector’s job to inspect the installation of CSST
                before the walls are covered. We inspect the fuel line at turn on like any
                other site.




AGA UCFS Committee Survey, May 2006                                                             9
6.      If the gas meter was turned on, but an appliance was left off because of a
        hazard, do you make return visits to light that appliance?

        A.      No. PGW does not return to light appliances or re-inspect hazards.

        B.      No

        C.      No.

        D.      Yes, we will return if the customer schedules an appointment for the next
                available service date.

        E.      It depends on the hazard. We may relight an appliance but typically it is
                lit by the repair person.

        F.      If we red tagged the equipment, we would go back to light it.

        G.      Yes, if a red tag was issued. The costs of these visits are imbedded in
                rates.

        H.      Only for a charge.

        I.      We do only if the customer calls and requests us to do so. If a red tag is
                left as a warning (the appliance is safe to leave on in the judgment of the
                technician ) the technician will schedule a return inspection order. If the
                repairs have not been made, then the appliance may be shut off, depending
                on the severity of the problem. All of our uncorrected red tags (those we
                are not called back to inspect) are forwarded to the local city or town
                mechanical inspector for follow up if they so choose.

        J.      No.

        K.      No.

        L.      We would not make the initial turn on if it were a single family residence.
                On multi-family dwellings, we are required to turn on 10% and turn the
                rest over to the Plumber after an integrity test has been successfully
                performed.

        M.      If the meter was turned on but not all the appliances were inspected and
                activated we are required to return and complete an inspection.

        N.      Yes, as long as the hazardous condition is corrected.




AGA UCFS Committee Survey, May 2006                                                           10
Question #6 (Continued)

        O.      No.

        P.      No.

        Q.      If the account is active and we have red tagged an appliance we do not
                return to light it up. If we are asked to relight , we will charge for the trip.


7.      Does your company require that all appliances be connected to the fuel line
        at the time of the turn on?

         A.     No.

         B.     Only one (1) county in the state of Kentucky requires that all appliances
                are connected on residential installations, all others require at least one (1)
                properly installed approved appliance.

         C.     No, as long as there is a valve downstream of the meter (properly plugged
                or capped) we can establish gas service. We will inspect all installed
                appliances for proper installation to give customer a full report of findings.

         D.     No, as long as the gas fuel lines are properly capped.

         E.     No, one (1) appliance needs to be connected to have the gas turned on.

         F.     No, we require that there be only one (1) appliance ready to light for a turn
                on.

         G.     No, we require that one (1) appliance must be ready. We do not go back
                to light the other appliances.

         H.     No, but the fuel lines serving the other appliances must be in a safe
                condition if they are not connected to an appliance (no open lines or
                valves without a plug or cap).

         I.     We turn on an existing gas customer only if we are able to fire off a
                minimum of one (1) appliance. If there is nothing to fire off, we will leave
                the meter off and locked. For a brand new customer however we will turn
                the gas on as long as the city or town mechanical inspector has approved
                the gas piping and it is complete even if no appliances are installed yet.

         J.     No, we turn the gas on and purge the lines.




AGA UCFS Committee Survey, May 2006                                                                11
Question #7(Continued)


         K.     No, house lines need to have turn-off valve and cap or plug installed in the
                end of the house line that is to be tied into appliance.

         L.     On multi-family dwellings, we are required to turn on 10% and turn the
                rest over to the Plumber after an integrity test has been successfully
                performed. If we turn it over to the Plumber, they must have appliance
                valves.

         M.     No, but if we have to return later there will be a charge.

         N.     No. There has to be at least one (1) working gas appliance connected to
                the gas line in order to turn on the gas service. The customer is instructed
                to call back to schedule an appointment once the other appliances are
                connected.

         O.     No.

         P.     No.

         Q.     We require that the site has at least one (1) properly connected appliance
                in order to be turned on.



FSD/GDE/vgm
04/13/06




AGA UCFS Committee Survey, May 2006                                                            12
Company Response - Index


    B.      Thomas Kenny (Philadelphia Gas Works)
    C.      Michael Ramsey (Columbia Gas of Kentucky)
    D.      Michael Ramsey (Columbia Gas of Ohio)
    E.      Bill Wells (New Jersey Natural Gas Co.)
    F.      Michael Leger (Entergy Gas Operations)
    G.      Stephen Richmond (NSTAR)
    H.      Jeff Curley (Southern Connecticut Gas)
    I.      Jim Griffin (Nicor Gas)
    J.      Victor Fryxell (CTG Corporation)
    K.      Glenn Bowman (ONEOK)
    L.      Brian Swersky (Washington Gas)
    M.      Richard Diloreto (ConEd)
    N.      John Marshall (Enbridge Gas Distribution)
    O.      Ross Romano (PSE&G Gas Delivery Business)
    P.      Jeff Martinez (Atmos Energy)
    Q.      John Garrison (Baltimore Gas & Electric)
    R.      Tom Retseck (NiSource)




AGA UCFS Committee Survey, May 2006                     13

				
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