AGA Survey Summary Disclaimer: The foregoing survey responses are based on an informal
Start Up Procedures Survey survey and are for general information only. It is not intended to bind any
company or state a company's official position. The information represents
April 2006 an unaudited compilation of information and could contain coding or
AGA contact: Nneka Assing at firstname.lastname@example.org processing errors.
Start Up Procedures Survey
Questions & Responses
This document is based on an informal survey and is for general information only. Survey responses are not
intended to bind any company or state a company’s official position. The information represents an unaudited
compilation of information and could contain coding or processing errors. AGA makes no representations
about the accuracy of the information in the publication or its appropriateness for any given purpose or
situation. Roundtable participants should review the AGA Antitrust Guidelines (www.aga.or/antitrust) prior to
any discussions and no information shall be disseminated or discussed that violates those guidelines.
AGA UCFS Committee Survey, May 2006 1
1. Do you turn on the gas (at the meter) if the appliances on the fuel line are not
ready or are inoperative? Do you red tag, leave the gas off, and refer to a
A. At least one (1) operative appliance must be properly installed to be able to
turn on the gas. We red tag any appliance with a hazard and refer the
customer to a contractor.
B. We will not turn gas on unless there is at least one (1) properly installed
approved appliance. If there is at least one (1) approved appliance, we will
establish service and leave a red tag on the other appliance valves, advise the
customer to have a qualified person make repairs.
C. We will establish gas service after successful test and inspection of gas piping,
if we find an unsafe condition on an appliance, leave a red tag on the
appliance shut off valve which advises the customer to contact a qualified
plumber or heating contractor for necessary repairs or replacement and advise
customer (if present) verbally as well.
D. Yes. We would red tag and leave off at the appliance shut-off valve.
E. If one (1) appliance is connected we will turn on the gas, if appliances are
found inoperative we tag the faulty appliance and refer customers to
contractor or licensed Plumber. If there is not at least one (1) appliance
hooked up in the house we do not turn on the gas. If main fuel line is in
question, we do not turn on gas and refer customer back to the local safety and
F. We will not turn on the gas if there is not an appliance that can be lit or if
there are any open lines.
G. No, we do not turn on the gas (at the meter) if the appliances on the fuel line
are not ready or inoperative. Yes we red tag, leave the gas off, and refer to a
H. We will leave the gas on only if the piping is in a safe condition, i.e., valves
are present and the valves or lines are plugged/capped. If we cannot isolate a
hazardous appliance or segment of pipe by valving it off or disconnecting it,
we will turn off the meter. We will make most repairs to piping for a charge,
but appliance repairs are referred to a contractor.
AGA UCFS Committee Survey, May 2006 2
Question #1 (Continued)
I. We turn on an existing gas customer only if we are able to fire off a minimum
of one (1) appliance. If there is nothing to fire off (due to red tags or
something else), we will leave the meter off and locked. For a brand new gas
customer however we will turn the gas on as long as the city or town
mechanical inspector has approved the gas piping and it is complete even if no
appliances are installed yet. We will provide billable service and repair as an
option to customers, so we offer the customer the option of calling a
contractor or having us repair it.
J. On a new construction set we set the meter, turn on the gas and purge the
lines. We do not light new appliances for the first time. On turn-ons for
existing service we either light the appliance, purge the line and leave the
appliance off at the customer request or turn on the gas and red tag the
appliance if inoperable and advise the customer to have repairs made before
K. We will only set a meter after the local code authority has performed a gas
inspection. An approved inspection tag or sticker from the county must be on
premise where meter is to be set.
The only exception is for construction heat. On construction heat there must
be a shut-off valve at the outlet of the meter with a quick connect connection
for the temporary heat hose to gas approved heater. Some jurisdictions do not
require permission or permit, others do. There must be an active billing
account before any Washington Gas (WG) meter can be set.
Supplying gas; if fuel lines are not connected to the appliances at time meter is
to be set, there must be a shut off valve/stopcock with a solid plug or cap
screwed into the outlet of the valve. On gas equipment that is connected but
does not have water or electric or in not ready for other reasons: we will leave
a danger tag on the appliance with gas turned off at appliance. We will also
leave a copy of danger tag with the customer (if customer is not available we
leave the copy at a noticeable location and note it on the order and danger tag
where we left the copy of danger tag). If equipment is properly installed and
ready to be turned on, WG will turn on and perform standard safety checks on
L. We would leave the meter off and locked and refer back to our Energy
Service/Customer Service Group who issued the job, or the Contractor.
M. No. We leave the gas off.
AGA UCFS Committee Survey, May 2006 3
Question #1 (Continued)
N. No, the gas is left off if there is not at least one (1) working appliance
connected. If an appliance is inoperative:
The gas is turned on
The inoperative appliance is red tagged. The gas is shut off to that
appliance and a cap is installed. The customer can schedule an
appointment to have the appliance repaired, by our Appliance Service
The other appliances are turned on, and tested for proper operation.
O. Yes, we will inaugurate service if appliances are unconnected. We will red
tag and refer to a contractor any appliance that is inaccessible and/or does
not operate or is not installed to code.
P. We may if customer’s fuel line has valves downstream of the meter that can
be shut and tagged to isolate the faulty or inoperative appliances. In any
case, we tag faulty equipment and inform the customer that they should
contact a licensed professional contractor to make the required repairs.
Q. We need one (1) appliance that is hooked up correctly to light up a
customer. If there are appliances not up to code we would red tag those
appliances and refer to a contractor.
2. If the gas is left off for a hazardous condition, do you charge the customer for
repeat visits to inspect for the same uncorrected hazard?
B. Yes, we do charge after the third trip.
C. After the initial inspection reveals leakage in the gas piping we will turn
the gas off and return after repairs are made to retest and verify repairs. If
the repairs are not approved on the second trip then the third trip would
constitute a trip charge. If we establish gas service and red tag an
appliance the qualified plumber or heating contractor will make necessary
repairs or replacement and light the appliance. We do not return on a
appliance that was red tagged.
D. No, we would like to but it is not in our tariff.
E. No, we do not charge for return visits.
AGA UCFS Committee Survey, May 2006 4
Question #2 (Continued)
F. No, if we red tag a piece of equipment we do not charge to go back to
check repairs and pull the tag.
G. No, repeat visits are imbedded in rates.
H. We will charge if a customer calls us for a reinspection, regardless of
whether or not the condition was fixed.
I. We do not charge for any red tag inspections.
J. We do not make return visits to do inspections.
L. Our Energy Service/Customer Service Group would perform an inspection
before releasing the job for a turn on. If the job is not ready, they would
not release for turn on.
M. Yes, customer is charged for every visit until the inspection passes.
N. No, this service is covered under our gas tariff.
O. No, we charge a fee for the turn on, but do not charge for repeat trips to
same location for same uncorrected issues. We have this flexibility in our
tariff; however, we have not implemented the charge.
Q. We would charge a customer for return trip for the same uncorrected
3. If a customer makes an appointment for a turn on, do you charge a fee if the
customer fails to show for the appointment and the turn on cannot be
C. Yes, if an appointment has been made and customer fails to give us access
(per arrangements) to establish gas service we may charge the customer on
the next trip.
AGA UCFS Committee Survey, May 2006 5
Question #3 (Continued)
F. No, we will charge for the next appointment.
G. No, CGI visits are imbedded in rates.
I. No, we don’t. We tried to back in the late 80’s and the DPUC ordered us
to cease this practice immediately.
J. No, the customer has to call back and set up another appointment.
L. No, but they would fall to the bottom of the list which could take some
time before we got back to them.
N. No, the order is completed “CGI” (Cannot Get In), and a missed
appointment card is left on the customers door. The customer would have
to reschedule the turn on appointment.
O. No, we have this flexibility in our tariff; however, we have not
implemented the charge.
Q. If we make an appointment with a customer and the customer does not
show up, we will charge that customer.
4. Do you inspect the customer’s fuel line before a turn on?
B. Yes, per 2006 NFGC
AGA UCFS Committee Survey, May 2006 6
Question #4 (Continued)
C. Yes, per 2006 NFGC 8.1 Pressure Testing and Inspection on the initial
service we will inspect and test all piping installed, to re-establish gas
service we will conduct an inspection of exposed piping.
D. Yes, if we have access but if this is a new set or a meter set that has one
(1) or more new customer outlet valves we will turn on the gas and leave
off the customer outlet valve with a tag and a plastic tie lock.
E. We perform a lock up test to check for tight lines on all new turn-ons. If
the meter shows registration, we leave the gas off and require customer get
an inspection from local safety & permits office. Also, we require an
inspection on all new installations or houses that have been vacant for six
F. No, we require an inspection by the local city or town inspector be done
before we go out for a turn on.
G. Yes, some towns (60%) require that they must approve all pressure tests
prior to turn on. Some of these towns will allow us to witness in some
H. Fuel lines and appliances are inspected as part of the turn on process.
I. Yes, the technicians are instructed to turn the gas on only if they have
followed all the gas piping and have confirmed that all outlets are capped
or plugged and there is no movement on the test dial.
J. We test a house line with the meter every time we turn the gas on.
K. Yes, if this is a new meter set there must be a gas inspection from the
jurisdictional county WG or WG Contractor Technician makes a
walkthrough inspection of all exposed fuel lines including 2-PSI
Manifolds if gas is metered at 2-PSIG (Mandatory if 2-PSIG System,
MAXITROL REGULATOR MUST BE INSTALLED BEFORE METER
CAN BE SET NO EXCEPTIONS). Technicians will perform a regulator
vent line test, a service regulator operational test, air out meter and house
line, perform a tight test hand test to insure there are no leaks. The time
duration on the tight test hand test is determined by the size of the meter,
(on standard residential 5AL meter with a ½ foot test hand the test is for 5
minutes), Technicians may also use a W-C or spring gauge.
AGA UCFS Committee Survey, May 2006 7
Question #4 (Continued)
L. Our Energy Service/Customer Service Group does and we perform an
integrity test before turn on.
N. Yes, the customer’s piping is always tested for leaks when a turn on is
O. We perform a pressure test and inspect visible piping.
P. For a new service, we install the meter, complete necessary tests and leak
checks on the service and leave the customer’s main gas valve in the off
position and plug the point of service connection and leave a tag that
notifies the customer to call a licensed plumber to inspect their fuel line
and introduce gas into the fuel line.
We do not inspect customer’s fuel line for other turn on’s, but we do
check for leaks after turning on the meter, and check appliances for safety
as they are relit.
Q. We inspect the customer’s fuel line for a turn on.
5. Do you require that CSST be inspected prior to closing up the walls? If so,
what is your policy if there is no inspection of the CSST and the customer is
ready for the turn on?
A. We inspect CSST prior to closing up the walls. If we are unable to inspect
the CSST, the contractor completes the CSST waiver form.
B. Yes, customer or contractor will be advised to expose concealed piping
per manufacturer’s instructions and 2006 NFGC.
C. Yes, if we are unable to inspect all piping (8.1 NFGC) we may not set a
meter and customer or contractor my be advised to expose piping
D. All Inspections of gas pipe after the outlet of our meter are the
responsibility of the local plumbing code official in New Jersey. Utilities
are only allowed to perform courtesy inspections. Our people are not
AGA UCFS Committee Survey, May 2006 8
Question #5 (Continued)
E. This is a local code requirement. We require the final inspection before
turning gas on, but do not do an inspection ourselves. We perform our
standard lock up test.
F. This would be done by the local city or town inspector.
G. No, if no municipal pressure test tag we would witness pressure test if
town allows us to. Some towns require that they must approve all pressure
tests prior to turn on.
I. We do not. This type of inspection is the responsibility of the local city or
town mechanical inspector.
J. Inspections are all handled by city and county inspectors.
K. Again, on any new turn on there must be a final inspection/ approval for
the fuel line from the county. The local code authority usually require a
pressure test of fuel line in accordance with the International Fuel Gas
L. Not sure.
M. No, our code only requires inspection of concealed piping if there are
joints in the wall.
N. Yes, the inspection is performed by the local code enforcement official. If
the local code enforcement official does not leave a sticker showing that
the pressure test placed on the gas line passed, the meter is not installed
and the service is left off.
O. No, city requirements may vary. As city inspection is received, we will
perform turn on unless our inspection of visible pipe or appliances
requires us to leave off and/or red tag.
P. No. Local Building Inspectors perform inspections IAW local codes.
Q. It is the local building inspector’s job to inspect the installation of CSST
before the walls are covered. We inspect the fuel line at turn on like any
AGA UCFS Committee Survey, May 2006 9
6. If the gas meter was turned on, but an appliance was left off because of a
hazard, do you make return visits to light that appliance?
A. No. PGW does not return to light appliances or re-inspect hazards.
D. Yes, we will return if the customer schedules an appointment for the next
available service date.
E. It depends on the hazard. We may relight an appliance but typically it is
lit by the repair person.
F. If we red tagged the equipment, we would go back to light it.
G. Yes, if a red tag was issued. The costs of these visits are imbedded in
H. Only for a charge.
I. We do only if the customer calls and requests us to do so. If a red tag is
left as a warning (the appliance is safe to leave on in the judgment of the
technician ) the technician will schedule a return inspection order. If the
repairs have not been made, then the appliance may be shut off, depending
on the severity of the problem. All of our uncorrected red tags (those we
are not called back to inspect) are forwarded to the local city or town
mechanical inspector for follow up if they so choose.
L. We would not make the initial turn on if it were a single family residence.
On multi-family dwellings, we are required to turn on 10% and turn the
rest over to the Plumber after an integrity test has been successfully
M. If the meter was turned on but not all the appliances were inspected and
activated we are required to return and complete an inspection.
N. Yes, as long as the hazardous condition is corrected.
AGA UCFS Committee Survey, May 2006 10
Question #6 (Continued)
Q. If the account is active and we have red tagged an appliance we do not
return to light it up. If we are asked to relight , we will charge for the trip.
7. Does your company require that all appliances be connected to the fuel line
at the time of the turn on?
B. Only one (1) county in the state of Kentucky requires that all appliances
are connected on residential installations, all others require at least one (1)
properly installed approved appliance.
C. No, as long as there is a valve downstream of the meter (properly plugged
or capped) we can establish gas service. We will inspect all installed
appliances for proper installation to give customer a full report of findings.
D. No, as long as the gas fuel lines are properly capped.
E. No, one (1) appliance needs to be connected to have the gas turned on.
F. No, we require that there be only one (1) appliance ready to light for a turn
G. No, we require that one (1) appliance must be ready. We do not go back
to light the other appliances.
H. No, but the fuel lines serving the other appliances must be in a safe
condition if they are not connected to an appliance (no open lines or
valves without a plug or cap).
I. We turn on an existing gas customer only if we are able to fire off a
minimum of one (1) appliance. If there is nothing to fire off, we will leave
the meter off and locked. For a brand new customer however we will turn
the gas on as long as the city or town mechanical inspector has approved
the gas piping and it is complete even if no appliances are installed yet.
J. No, we turn the gas on and purge the lines.
AGA UCFS Committee Survey, May 2006 11
K. No, house lines need to have turn-off valve and cap or plug installed in the
end of the house line that is to be tied into appliance.
L. On multi-family dwellings, we are required to turn on 10% and turn the
rest over to the Plumber after an integrity test has been successfully
performed. If we turn it over to the Plumber, they must have appliance
M. No, but if we have to return later there will be a charge.
N. No. There has to be at least one (1) working gas appliance connected to
the gas line in order to turn on the gas service. The customer is instructed
to call back to schedule an appointment once the other appliances are
Q. We require that the site has at least one (1) properly connected appliance
in order to be turned on.
AGA UCFS Committee Survey, May 2006 12
Company Response - Index
B. Thomas Kenny (Philadelphia Gas Works)
C. Michael Ramsey (Columbia Gas of Kentucky)
D. Michael Ramsey (Columbia Gas of Ohio)
E. Bill Wells (New Jersey Natural Gas Co.)
F. Michael Leger (Entergy Gas Operations)
G. Stephen Richmond (NSTAR)
H. Jeff Curley (Southern Connecticut Gas)
I. Jim Griffin (Nicor Gas)
J. Victor Fryxell (CTG Corporation)
K. Glenn Bowman (ONEOK)
L. Brian Swersky (Washington Gas)
M. Richard Diloreto (ConEd)
N. John Marshall (Enbridge Gas Distribution)
O. Ross Romano (PSE&G Gas Delivery Business)
P. Jeff Martinez (Atmos Energy)
Q. John Garrison (Baltimore Gas & Electric)
R. Tom Retseck (NiSource)
AGA UCFS Committee Survey, May 2006 13