Business Requirement by kif12001

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									                                                 Business Plan Milestones - Progress Indicator Board
Key
            Target Achieved                                    Progress Being Achieved                          Target Not Yet Achieved




Business Plan -           Milestone                                                                    Target date        Progress                                On
Work Area                                                                                                                                                       Target?
Standards for Dental      Submit a policy on the scope of practice for DCPs to the Council.            June               New guidance has not yet been
Care Professionals -                                                                                                      issued Registrants. Will be
Standards                                                                                                                 reviewed by Council in
                                                                                                                          December.

                                                                                                                                                                     ●
Joining the Register      Complete the series of dental care professional course inspections.          December           On target to complete in
– Quality Assurance                                                                                                       December


                                                                                                                                                                     ●
                          Implement the findings of the strategic review as they relate to the         December
                          inspections framework


                                                                                                                                                                     ●
Joining the Register      Implement the findings of the Strategic Review.                              December
– Quality Assurance
Joining the Register      The first complete sitting of the ORE will be completed                      Spring
- Qualifying to work in
the UK for those          Overseas Registration Examination Board (OREB) will review the first diets   After January
trained abroad            of the ORE
                          Implement and validate tracking of examinations through the main             March
                          corporate database
                          Connect an on-line payment and booking system for exam diets                 June               Ops / IT review resulted in
                                                                                                                          agreement to delay this element
                                                                                                                          in favour of developing ARF
                                                                                                                          collection system first. It will be
                                                                                                                          reconsidered in 2009

                                                                                                                                                                     ●
                          Members of the OREB, alongside the external examiners, will receive          December
                          annual training in quality assurance and diversity
                          The IQE will stop running                                                    December           On track

                          We are exploring how to provide the best route to entry for DCPs from        During 2008        We now carry out an individual
                          outside of the EEA and expect to have an appropriate system in place                            assessment for each application
                                                                                                                          for registration from Non-EEA
                                                                                                                          Dental Care Professionals




                                                                                    1                                                               September 2008
                                              Business Plan Milestones - Progress Indicator Board
Key
           Target Achieved                                   Progress Being Achieved                             Target Not Yet Achieved




Business Plan -         Milestone                                                                      Target date         Progress                              On
Work Area                                                                                                                                                      Target?
Joining the Register    The registration of newly qualified UK and European dentists and dental        June, July &        On track
- Registration          care professionals                                                             August
                        The close of the dental care professionals transitional period                 July                Completed

                        The introduction of CPD for dental care professionals.                         August

                        The management of the end of cycle process for the second dentists’ CPD        August              In discussion with QA
                        cycle
Joining the Register    ARF process successfully completed, inc Remove those registrants who           March
- Income Collection     have not paid the 2008 ARF from the register
                        Set the 2009 fees for dentists and non-transitional dental care professional   September
                        groups
                        Begin the 2009 ARF process                                                     October

                        Collect the majority of renewal payments for the 2009 registration period      December            Project planned and being
                                                                                                                           implemented on target
Staying on the          Launch CPD for dental care professionals at the BDA Conference                 May
Register – Quality
Assurance               Present the revalidation framework to Council for its approval                 June

                        Go live with CPD for dental care professionals                                 August

Leaving the Register    Two pilot exercises, using fixed fees, aimed to determine and understand       December            Cases took longer than expected
- Fitness to Practise   what it costs to investigate FTP cases, are due to report
Leaving the Register    Conversion from manual to electronic time recording system                     January             It has taken longer than expected
- FTP Legal Services                                                                                                       to specify our requirements. As a
                                                                                                                           result we have reforecast for
                                                                                                                           implementation expected in first
                                                                                                                           half of 2009
                        Review operational performance and cost effectiveness                          May/June            A review of performance is
                                                                                                                           underway. More detailed
                                                                                                                           management information is being
                                                                                                                           developed to enable cost




                                                                                 2                                                                 September 2008
                                             Business Plan Milestones - Progress Indicator Board
Key
           Target Achieved                                 Progress Being Achieved                        Target Not Yet Achieved




Business Plan -        Milestone                                                                 Target date        Progress                                On
Work Area                                                                                                                                                 Target?
                                                                                                                    effectiveness to be reported
                                                                                                                    upon.
Leaving the Register   Review rules targeting simpler cases being heard by fewer panel members   Long Term          Requirement reviewed &
- Hearings                                                                                                          replaced via trials in FTP first.
                       Approach other regulators to attempt exchange of lay FTP members          Long Term          Sufficient members available.
                                                                                                                    Requirement to do this satisfied.
                       Training staff and panel members to ensure high levels of effectiveness   Continuous         Initial training successfully
                                                                                                                    achieved, ongoing training for
                                                                                                                    continuous improvement.
Governance -           Work with the Appointments Commission on the appointment of Council                          Ongoing – Awaiting legislation to
Secretariat and        once legislative changes are made to enable this                                             implement.
Governance             Provide any new Council with induction training                           On-going           Once legislation is in place and a
                                                                                                                    timetable agreed then training will
                                                                                                                    be provided
Stakeholder            Establish reference panels                                                March              Held a public conference on 1
Relations                                                                                                           October 2008. External Relations
                                                                                                                    Advisory Group will consider the
                                                                                                                    findings and consider ways in
                                                                                                                    which we can build on this and
                                                                                                                    engage further with all groups in
                                                                                                                    the future.
                       Carry out perception audit                                                August             Commissioned research with
                                                                                                                    patients, the public and
                                                                                                                    professionals in May 2008.
                                                                                                                    Outcomes have been fed into
                                                                                                                    External Relations’ work and will
                                                                                                                    inform GDC corporate strategy
                       Organise a Council retreat                                                September          Retreat sits with Governance
                                                                                                                    team and was cancelled in
                                                                                                                    September to allow more time for
                                                                                                                    Council business.
Dental Complaints      Have a maximum of 40 active complaints outstanding at any given time      June               Target not achieved. Currently
Service                                                                                                             running at 50 – 70.
                       Reduce the cost of each complaint to less than £500                       December           Currently on target to achieve




                                                                             3                                                               September 2008
                                           Business Plan Milestones - Progress Indicator Board
Key
          Target Achieved                                Progress Being Achieved                    Target Not Yet Achieved




Business Plan -       Milestone                                                              Target date      Progress                                On
Work Area                                                                                                                                           Target?
                      Reduce average time to close complaints to ten working days            December         Target not yet achieved


                                                                                                                                                         ●
Performance           Performance against Our customer service commitment will be reported   December
Measures
                      The GDC will publish key performance indicators                        February & be    Key performance indicators are
                                                                                             reported on      under development across our
                                                                                             quarterly        operations and are being road
                                                                                                              tested before wider publication.
                      A basic Corporate Information Programme will be launched               March            This project and the associated
                      An evaluation and impact study will be completed by December 2008      December         evaluation and impact study has
                                                                                                              been deferred until 2009. This is
                                                                                                              because significant work is
                                                                                                              ongoing developing our key
                                                                                                              performance indicators and this
                                                                                                              will underpin the Corporate
                                                                                                              Information Programme.




                                                                           4                                                            September 2008

								
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