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AQA Set Assignment 2005 Parkview Veterinary Surgery by kif12001


									                              AQA Set Assignment 2005
                             Parkview Veterinary Surgery


You take the role of Chris. You are helping at the Park View
Veterinary Surgery as part of your work experience. Rachel runs
the surgery office and has suggested that you help to solve
some of her problems using your ICT skills.

Rachel has to organize appointments so customers can bring
animals to see the vet. She also has to send out accounts and
other letters to customers. She also helps look after the animals.
There are four vets who work in the surgery, but only one vet is
at the surgery at any one time, the others will be out on visits or doing operations on animals or
having time off. Some animals need to see the vet because they are ill; others come for
health checks or vaccinations.

Make sure you read this booklet carefully before starting.

You should produce a report on the assignment which should comprise:
   1. a section containing the analysis for all tasks
   2. separate sections for the rest of the work on each of the tasks.

Task 1 ~ Hamster Leaflet

                                Rachel: Hello Chris, I hope you are going to enjoy your work
                                experience with us. I know you are interested in using ICT as well
                                as working with animals. We already have a record system on the
                                computer for our customers and their pets. I hope you will be able
                                to help us use the computers to do other things.

                                Chris: So, what do you want to do?

Rachel: One problem is that some people have a pet but don't really know how to look after it
properly. The vets have said they would like an instruction leaflet to tell people how to care for
their pet.

Chris: Making a leaflet is quite straightforward but you'll have to tell me what to put on it. I don't
want to make any mistakes.

Rachel: As an example to show the vets let's make a leaflet about a hamster. I'll type the
information about the hamster for you, then you can put it into a leaflet for me. And you are
correct, the leaflet must not have any mistakes in it.

Chris: What do you want the leaflet to look like?

Rachel: I want the leaflet to be attractive and in colour. It must give a really good impression of
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the surgery. Some pictures of the hamster will make it look more interesting. We have lots of
animal pictures on disk so you can use some of them. Be careful you do not distort any of the
pictures. I'll put the information I type on the disk as well. You'll need to put a heading on the
front page. Use "How To Look After Your Hamster". Make this large so it stands out.

Chris: Do you want anything else on the leaflet?

Rachel: Yes, people will take the leaflet home, so put on the information about the surgery
opening times and our address and phone number. That will make it easy for people to contact
us if their animal is ill. Our address is Park View Veterinary Surgery, 27 Park View, Lancre, LA6
9EJ. The phone number is 01760 780003.

Chris: If I use A4 paper you could have the leaflet folded up like a booklet, or folded into three
sections, or just have it flat.

Rachel: Use A4. I would like it to fold into an A5 booklet. Put the title and a hamster picture on the
front and the surgery details on the part that will be the back when
the leaflet is folded. The information about looking after the
hamster can go in the middle pages. There will be some sub-
headings and you will need to make these stand out. Put another
hamster picture on the middle pages. Make sure the writing
doesn't go across the fold on the outside of the leaflet.

Chris: What times are the surgery open?

Rachel: We have surgeries on Monday to Friday from 9am to 11.30am in the mornings and from
4pm to 7pm in the afternoons. There are weekend surgeries from l Dam to 11 am on Saturday
and Sunday as well. These weekend surgeries are for urgent cases only. Please make that very

Chris: What if an animal gets ill or injured in the middle of the night?

Rachel: Phone calls are automatically transferred from the surgery to the vet on call outside
normal hours.

Chris: So for out of hours emergencies people just phone the surgery?

Rachel: Yes, that's right. Put "For out of hours emergencies phone 01760 780003" on the back
page of the leaflet.

Chris: I'll get started as soon as you give me the disk with the pictures and the information.

Rachel: Let me see a printout of the inside and the outside when you have finished. They can be
on separate sheets if that is easier for you.

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Task 2 ~ Dog Training Course Calculator

                     Chris: Good morning Rachel.

                     Rachel: Hello Chris, I'm trying to work out what price to charge for our next
                     dog training course.

                     Chris: What's a dog training course?

                     Rachel: We pay a trainer to hold a number of sessions. Owners bring
their dogs and learn how to control their dog and make it obey them. For example, walking to
heel and not pulling on the lead.

Chris: Do they bring the dogs here?

Rachel: No, we don't have a large enough space. We hire one of three locations: The Barn, The
Hall or The Sports Club.

Chris: How often do they come?

Rachel: Each course has eight training sessions.

Chris: That sounds fairly straightforward to work out.

Rachel: No it's not, there is a lot more to take into account. We have to pay the trainer and pay
for cleaning after we have finished each session. Then there are the rewards for the dogs and
each dog gets a special training collar. We need to be sure we cover our costs but we arrange
the courses to help our customers so we don't need to make a profit.

Chris: What do you need to work out?

Rachel: What I need to find out is the price to charge the owner depending
on the number of dogs on the course. I work out the charge by adding up
the total cost and dividing the answer by the number of dogs booked on the

Chris: You should work it out on the computer. I could make you a system
to calculate what to charge each owner depending on the number of dogs at each of the
locations you use. If you tell me what everything costs I'll make the computer do all the
calculations for you. Is there a limit to the number of dogs you can train at once?

Rachel: Yes, the trainer won't have more than 15 dogs at a time. All the locations we use are big
enough for 15 dogs. What I need is for the software to check that we don't go over the maximum
number of dogs.

Chris: I can set it up to do that. It's called validation. What about the costs? Let's start with the
rent, how much do you pay for each location you use?

Rachel: The Barn is the cheapest, we pay £8 for each session. The Hall costs us £ 15 for each
session and The Sports Club charges £ 13.50 for each session.

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Chris: Why don't you always use The Barn if it is the cheapest?

Rachel: It is used for other things as well and we can't always book it. We have to use whichever
is available.

Chris: How much do you pay the trainer?

Rachel: She gets a basic fee of £20 a session and an extra £ 1.10 for each dog.

Chris: What about cleaning, is it the same everywhere?

Rachel: Yes, the person who cleans the surgery also does the cleaning up for the dog training
courses. We pay her £6 for each session.

Chris: What about the training collars and rewards for the dogs?

Rachel: Collars are E1.15 each and each dog gets its collar at the
start of the course. Rewards cost us £1.30 a bag. We use one bag
for each session. It doesn't matter how many dogs there are, they
always eat any that are left.

Chris: I think I know all the costs. Do you charge for a session or the
whole course?

Rachel: We charge for the whole course.

Chris: Can you give me an example to test my system?

Rachel: I can tell you the answer I worked out last month for The Sports Club. We had 11 dogs
on that course and we had to charge £39.62 for each dog.

Chris: When I have tested the system, do you want me to use it to work anything out?

Rachel: The next course will be in The Hall, I've got 12 bookings so far. What should I charge
for each dog? How much will it be if we get more dogs, up to our maximum of 15?

Chris: Is that all?

Rachel: No. If the price is more than £50 we don't run the course. Can you find me the minimum
number of dogs for each location to allow the course to run.

Chris: Anything else?

Rachel: I hope this system will be easy to understand.

Chris: Of course it will.

Rachel: Also the costs won't stay the same forever. I need to see all the individual costs and be
able to change them easily. We might even need to change the number of sessions in a course.

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Chris: I'll make sure you can change all the separate items easily. I'll go and get started
straight away.

Task 3 ~Parkview Website

                                               Rachel: Hello Chris. How did you enjoy your
                                               morning with the vet?

                                               Chris: I think I would rather help you here. It was
                                               freezing cold and raining outside.

                                               Rachel: I've found another job you can do for me.
                                               We need a web site because other vets in the area
                                               have one and it would be good to keep up with this
                                               new technology. Can you make a web site for us?

Chris: Yes, I think I can do that, as long as you don't want anything too complicated. What do
you want it to look like?

Rachel: I've had a look at some other web sites and I think we need to start with just a few
pages. Once it is set up we will be able to add to it won't we?

Chris: Yes, you can change it as often as you want.

Rachel: Start with a home page with the name of the surgery, surgery times and the address and
phone number. This page can link to a page about what we charge for routine treatments. Let's
have a page about the dog training courses as well, include information on how often courses
take place, how long the course is and what the dogs learn. Also, tell them that bookings can be
made by contacting me at the surgery.

Chris: You could include pages about how to look after animals, like your hamster leaflet.

Rachel: If we tried to do a page for each kind of animal it would make a very big web site and
take too long to set up.

Chris: How about a page that features a different animal each month. You could include lots of
information about one kind of animal.

Rachel: Yes, that's a good idea. We could put in information about different breeds and the
history of the type of pet. Let's start with cats.

Chris: I'll set up the web site so you can look at it but you'll have to provide all the information
and pictures for me to use. I don't know much about cats.

Rachel: I'll make text files for you on a disk with all the information you need. You already have
pictures of most kinds of animals on the disk I gave you. Remember I don't like distorted
pictures; horses shouldn't look like giraffes!

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Chris: OK, I'll make sure I don't distort them. I already know the
name, address and phone number and the surgery times for the
home page. What else do you want on this page?

Rachel: I would like to have pictures of at least two different
animals on this page. You can choose from the ones on disk. The
hyperlinks need to be the headings of the other pages. Use
"Treatment Costs", "Dog Training Courses" and "Animal Of The

Chris: Do you want some pictures for hyperlinks as well as the
text? Rachel: Yes, that would be nice.

Chris: I can use some small clip-art images for those links. Rachel: The other pages will all need
to link back to the home page.

Chris: You should have the same image and text for all the links to the home page. The word
"Home" and a little picture will work I think.

Rachel: So that's four pages altogether, the home page, the Treatment Costs page, the Dog
Training Courses page and the Animal Of The Month page. You must make sure the whole web
site looks really attractive. Put a picture of a dog on the Dog Training Courses page and a picture
of a cat on the Animal Of The Month page.

Chris: What about the Treatment Costs page? Do you want pictures on that as well?

Rachel: I think so, perhaps I could have pictures to show the range of animals we treat. It isn't
just dogs and cats, we treat farm animals like cows and horses as well.

Chris: Do you have any pictures of cows and horses? Pictures of a cow, a horse a cat and a dog
will fit on the page if they aren't too big.

Rachel: Yes, let's have those animals. There are suitable pictures on the disk I gave you.
I'll give you a list of treatments and costs.

Chris: Can you give me the list on disk?

Rachel: Yes, and I'll give you all the information about the dog training courses as well on the
same disk. May I see all the pages as soon as they are finished? Don't put them on the Web
until I've checked everything.

Chris: OK, I'll test the links to make sure they work and I'll print out all the pages. I'll let you have
the print outs when I've done them.

Rachel: Yes, let's have those animals. There are suitable pictures on the disk I gave you.
I'll give you a list of treatments and costs.

Chris: Can you give me the list on disk?

Rachel: Yes, and I'll give you all the information about the dog training courses as well on the

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same disk. May I see all the pages as soon as they are finished? Don't put them on the Web
until I've checked everything.

Chris: OK, I'll test the links to make sure they work and I'll print out all the pages. I'll let you have
the print outs when I've done them.

Task 4 ~ Vaccination Reminder Letter

                            Rachel: Hello Chris, I'm just checking up on some dates so I know
                            who needs a letter reminding them about booster vaccinations for their

                            Chris: How often do you do that?

                            Rachel: Once a month. I have to send a reminder letter to customers
                            with a cat or dog due to have a booster vaccination in the next month.

                       Chris: The computer can really help here. You could write one letter
                       and use your database to produce individual letters
automatically. How do you know when vaccinations are due?

Rachel: Cats and dogs should be vaccinated once a year. The pet record has the month and
year of the last vaccination. So the customers with cats and dogs who need a vaccination in
November 2003 are the ones who had a vaccination in November 2002.

Chris: How does a customer with lots of pets know which one you are reminding them about?

Rachel: I always put the name of the pet on the letter.

Chris: Can you give me a sample of a letter you have used?

Rachel: Yes, I also have the standard letter on disk. There is also a copy of the letter head on disk.
The letter will need to be on A4 headed paper. Can you make sure that the letters the system
produces contain all the information shown on the sample and are laid out in the same way?

Chris: Yes, no problem. I'll produce a letter that will include all individual data automatically.
When I have done that, I will need to test it to see
if it works. What can I use?

Rachel: If you check for customers needing
reminders in November 2003 you should get four
letters. The letters should be for Mr Poole for his dog
Rover, Miss Gregory for her dog Ben, Mr & Mrs
Cowdrey for their dog Ruff and Mrs Fleming for her
cat Felix.

Chris: Fine, I'll get started on this soon.

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Assignment Guidance

           Follow the stages of the design cycle as you work through your coursework: -

           Imagine you are part of a team. At each stage you must provide enough detail
           and background ideas for your team members to carry on with your work. For
           example, if you are the website designer, your designs must have enough
           detail for the website production team to produce the website you wanted.

           Follow the mark scheme. Your grade will reflect the evidence you submit and
           not what you were thinking about at the time you did your implementation.
           You must document and annotate your work.

           Keep a record of everything you do so you can show stages of development.

           You don’t need to write long paragraphs. Bullet points and diagrams will
           provide a clearer impression of your ideas.

           Produce and execute a Test Plan. This is the bit that most students loose marks

           Complete your work in stages. Work to the deadlines. You need time to draft
           and improve you work before the final submission.

           Work with friends and share ideas but remember the final submission must be
           your own work.

           You will learn new skills as you work through the assignments. So don’t
           worry about being an ICT wizard at the start of your coursework.

           Get into the tasks. Do your best and take pride in your work!

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