Optimizing Your IT Infrastructure: Info-Tech’s Step-By-Step Consulting Methodology Squeezing the most efficiency and effectiveness out of your IT department is important at any time. But it’s even more critical when budgets are tight. If your organization views IT as a cost center, you could be vulnerable to budget-cutting forces outside of IT that try to pare down every department based on bottom line numbers. To avoid this, you need to build a value proposition within your organization, one where IT – and the underlying infrastructure on which your business operates – is viewed as a fundamental driver of corporate success and represents a key competitive advantage of your overall organization. This starts at a very high level through a defi nition of IT strategy and a linkage between IT and organizational goals. Once you have published your IT strategy document, and your vision, mission, and values statements are hanging on the wall, it’s time to delve into the details that make your infrastructure far more than the mere sum of its parts.
5.16 Service Level Agreement Status Template Current State Assessment Existence Are SLAs defined? If so, how? By Key Business Service? By Business Area? By Other Means? Contact Information SLA Owner Defined? Name Phone E-mail Other SLA Owners' Name(s) Name Phone E-mail Process Information Mandatory participation for all IT? How are SLAs negotiated? Integrated into project planning? Is helpdesk involved?
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