Step 5.16 - SLA Status Template by InfoTech

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									                               5.16 Service Level Agreement Status Template
                                                              Current State Assessment
Existence               Are SLAs defined?
                        If so, how?
                            By Key Business Service?
                            By Business Area?
                            By Other Means?

Contact Information     SLA Owner Defined?
                          Name
                          Phone
                          E-mail

                        Other SLA Owners' Name(s)
                          Name
                          Phone
                          E-mail

Process Information     Mandatory participation for all IT?
                        How are SLAs negotiated?
                        Integrated into project planning?
                        Is helpdesk involved?
                        
								
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