VIEWS: 71 PAGES: 15 CATEGORY: Technology Management POSTED ON: 2/20/2010
Optimizing Your IT Infrastructure: Info-Tech’s Step-By-Step Consulting Methodology Squeezing the most efficiency and effectiveness out of your IT department is important at any time. But it’s even more critical when budgets are tight. If your organization views IT as a cost center, you could be vulnerable to budget-cutting forces outside of IT that try to pare down every department based on bottom line numbers. To avoid this, you need to build a value proposition within your organization, one where IT – and the underlying infrastructure on which your business operates – is viewed as a fundamental driver of corporate success and represents a key competitive advantage of your overall organization. This starts at a very high level through a defi nition of IT strategy and a linkage between IT and organizational goals. Once you have published your IT strategy document, and your vision, mission, and values statements are hanging on the wall, it’s time to delve into the details that make your infrastructure far more than the mere sum of its parts.
Workbook 4.3a Current Server Status Assessment About this tool: This tool gives you an opportunity to technically assess how your servers are currently performing. It is structured in a manner very similar to the “4.4a Current Network Status Assessment” tool within this methodology. This assessment encompasses four major areas: 1. Reliability 2. Capacity 3. Redundancy 4. Performance Within each of these sections, you will capture three distinct classes of information: 1. Metrics 2. Issues 3. Recommendations Metrics This section is attached to an Excel-based tool – “4.3b Current Server Status Assessment Worksheet” – which facilitates the process of capturing and analyzing your server-specific performance metrics. The spreadsheet will guide you through the process of capturing current state performance information for the servers within your technology environment. Issues Once you have completed the accompanying Excel file – “4.3b Current Server Status Assessment Worksheet” – you will return to this Word-based document to discuss your critical issues in detail. Recommendations This section will allow you to review options for improving on your current-state performance in each area. General standards within this document Instructions for each section are indicated in blue. Be as verbose as you need to be to paint an accurate picture of how well these critical underpinnings of your infrastructure are currently performing. Although some of the measurement tools – like Performance Monitor – that you will use to obtain some of the requested data are already included in base installs of Windows and other network operating systems, keep in mind that these are highly basic and do not provide sufficient depth to generate detailed reports for longer-term measurement periods. We recommend you consider installing open source performance management tools like MRTG and Cacti to give yourself additional monitoring – and management – capability. These tools are already well-established standards, and incorporate robust reporting capabilities that make them ideal tools to communicate performance implications to non-technical sponsorship. Page 1 of 15 Workbook As you compile the various elements of data for this process, ensure you use consistent techniques to do so to ensure validity of all captured data. Consider involving your technical
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