Optimizing Your IT Infrastructure: Info-Tech’s Step-By-Step Consulting Methodology Squeezing the most efficiency and effectiveness out of your IT department is important at any time. But it’s even more critical when budgets are tight. If your organization views IT as a cost center, you could be vulnerable to budget-cutting forces outside of IT that try to pare down every department based on bottom line numbers. To avoid this, you need to build a value proposition within your organization, one where IT – and the underlying infrastructure on which your business operates – is viewed as a fundamental driver of corporate success and represents a key competitive advantage of your overall organization. This starts at a very high level through a defi nition of IT strategy and a linkage between IT and organizational goals. Once you have published your IT strategy document, and your vision, mission, and values statements are hanging on the wall, it’s time to delve into the details that make your infrastructure far more than the mere sum of its parts.
48362468-9598-47ea-9f14-5c387d37d401.xls Business Support Template 3.4 Business Support Template Maintained by: Last Updated on: How the Services are Supported: For each Business Service, fill in the chart below to better understand how IT supports it. This will help you prioritize the relative importance of each. Consider the following pieces of required information: # of users - How many end users currently rely on this service? Hours of Operation - Indicate when the system is expected to be fully available to its users. This does not include downtime for batch processing or upgrades, for example. Service Guarantee - the maximum amount of time that IT commits to allowing the system to be down during core business hours. Usually expressed in hours. Criticality - On a scale of 1 (low) to 5 (high), indicate how important this particular service is to the organization's continued ability to function. Budget - Provide annual budget figures for this specific system. IT Owner - Provide the name and contact information of the person and/or team(s) within IT who is/are accountable for providing this service. Business Liaison - Provide the name and contact information of the accountable person/team within the business area. Where on Org Chart? - Referring to the organizational charts created in Step 2 of this Stage, identify by reference number the areas on the chart that rely on or make use of this service. Additional Information - you may wish to include such details as meeting and review schedules, for example. Key Business Service # of Hours of Service Risk if ID Budget IT Owner Business Liaison Where on Org Chart? Additional Information on Service Name users Operation Guarantee Unavailable 1 E-mail 2 CRM 3 Internet Connectivity 4 Content Management 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Page 1 of 1
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