Step 3.4 - Business Support Template by InfoTech

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									           48362468-9598-47ea-9f14-5c387d37d401.xls                                                                                                                                                                       Business Support Template




                                                                                                                   3.4 Business Support Template
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     How the Services are Supported: For each Business Service, fill in the chart below to better understand how IT supports it. This will help you prioritize the relative importance of each.
     Consider the following pieces of required information:
        # of users - How many end users currently rely on this service?
        Hours of Operation - Indicate when the system is expected to be fully available to its users. This does not include downtime for batch processing or upgrades, for example.
        Service Guarantee - the maximum amount of time that IT commits to allowing the system to be down during core business hours. Usually expressed in hours.
        Criticality - On a scale of 1 (low) to 5 (high), indicate how important this particular service is to the organization's continued ability to function.
        Budget - Provide annual budget figures for this specific system.
        IT Owner - Provide the name and contact information of the person and/or team(s) within IT who is/are accountable for providing this service.
        Business Liaison - Provide the name and contact information of the accountable person/team within the business area.
        Where on Org Chart? - Referring to the organizational charts created in Step 2 of this Stage, identify by reference number the areas on the chart that rely on or make use of this service.
        Additional Information - you may wish to include such details as meeting and review schedules, for example.

      Key Business Service           # of       Hours of       Service           Risk if
ID                                                                                                    Budget                   IT Owner                 Business Liaison   Where on Org Chart?        Additional Information on Service
             Name                   users       Operation     Guarantee        Unavailable
1    E-mail

2    CRM

3    Internet Connectivity

4    Content Management

5

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