Through the Bay Window
Volume VII, Issue 5 San Diego Chapter
Message from the Board
December 2006
Message from the Board –
Meeting Reminder Wednesday, December 6, 2006 San Diego Marriott Mission Valley
8757 Rio San Diego Drive San Diego, CA 92108 619-692-3800
by EvE’ Bond CPS, Corresponding Secretary
MERRY CHRISTMAS!
Yes, I’m pleased to tell you that Merry Christmas is politically correct, this year. Some of the stores are even encouraging employees to give that greeting to their customers. Seems customers didn’t like the Happy Holidays greeting that was politically correct last year. Well, fancy that! I’ll tell you a secret: I was politically incorrect all during last year’s Christmas season. I wished the clerks at checkout counters a Merry Christmas; my dentist and his receptionist, each; the gas station attendant at AM/PM; my manicurist; my tax accountant; the waitress at the coffee shop; and many chapter members - all received an enthusiastic, ―Merry Christmas!‖ There was a wide variety of faiths and beliefs in that group, you can be sure. When I wished my Jewish brothers and sisters, ―Merry Christmas,‖ most responded in kind – some also added, ―and Happy Hanukkah, EvE’.‖ Several African American friends responded with, ―Happy Kwanza!‖ So, you see, many times I received two greetings for giving one! How great is that?! The really amazing thing is that no one appeared offended and they obviously didn’t report my infraction because no PCP (Politically Correct Police) ever came to carry me off to a cell for the politically incorrect. Of course, come to think of it, they may have been on Christmas-break. Since America was not founded on atheism and the Pilgrims and millions who followed came here to practice religious freedom, I think it’s safe for me to follow that practice, as well. Makes you wonder, though, doesn’t it? What will be politically correct for Christmas next year? Rest assured, no matter what the PC group has in store for us, I’ll still be wishing each of you, whatever your belief, and however you respond (or not), a non-offensive and heartfelt, Merry Christmas! God bless us, every one!
$3 per car self-parking charge 5:00 pm Networking 6:00 pm Dinner 7:00 pm Program Bell Ringers From the First Baptist Church of Pacific Beach And Silent Auction
(Don’t forget to bring your items for the Silent Auction)
Inside this Issue
Message from the Board ................. 1 Board Directory ............................... 2 Birthdays & Anniversaries ............... 2 New Members………………………..2 Chapter Programs ........................... 3 Raffle Tickets Reminder……………..3 Ways & Means Info ......................... 4 New Speakers Bureau Forming ...... 4 Roster Info Reminder………………..4 October Meeting Minutes ............. 4-5 Education Corner ......................... 6-7 IAAP Int’l. Pres. To Speak Here……7 Dates to Remember ........................ 8 December Mtg. Notice ................... 9 Say “Please!” .............................. 9-10
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Who’s Who at San Diego Chapter
2006-2007 BOARD OF DIRECTORS
President President-Elect Vice President Recording Secretary Corresponding Secretary Treasurer Marge Suess CPS Deborah Gunn CPS/CAP Donna Royston CPS Gloria Rossiter CAP EvE’ Bond CPS Jeff Koches CAP Margevt@san.rr.com Dgu@sandag.org Droyston@portofsandiego.org Gloria.butterfield@vanir.com Evee007@sbcglobal.net jkoches@farmersagent.com
December Birthday Wishes
Nicol Colella Cindy Garofalo CPS Fran Peterka Jennifer Santiago Julie Farino Eunice Oliver Sharon Robertson Lorraine Visser CPS
December Anniversary Congratulations
Velva “Lee” Hodge CPS Eunice Oliver Marge Suess CPS Anita Tindall CPS
Patty Gaillard Sharp Rees-Stealy Hospital Ron Valles City of El Cajon Patricia Williamson San Diego Airport Authority
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How Can You Win Prizes?
Important Instructions for New Member Applications
By: Donna Royston, CPS, Vice President/Membership Chair
There are several membership recruitment contests that occur throughout the year! Past prizes from International have included $75 gift certificates to various retail stores, televisions, and much more. Marge Suess, President, can attest to the benefits of recruiting new members. She did so well this year that she was presented with a beautiful watch at California Division Annual Meeting held this past June in San Jose. There is only one way for International to know what a great job you are doing. You have to let them know. On Membership Applications, you will see the following lines under the ―Type of Membership Section.‖
Be sure to have the new member include the name of the Chapter (San Diego), the Chapter number (553390), and the Division number (553000). Most importantly, be sure to have the new member include your name and IAAP Member Number on the “Recruited By” line. This is the only way that International and the San Diego Chapter will know that you brought the new member to our Chapter. The San Diego Chapter Board Members are anticipating a year of great success in recruiting and retaining members. As a member, you know the benefits, and I encourage you to share the benefits with your co-workers and friends.
RAFFLE TICKETS REMINDER
Dinner meeting is $30. Raffle tickets are 3 for $5.00. You may make out your check for $35.00 in advance to pay for the dinner AND purchase raffle tickets. Having your check ready when you arrive helps expedite reservation processing. Thank you! PLEASE NOTE: Because of the Silent Auction, there will be no raffle at the December meeting.
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WAYS AND MEANS – DECEMBER ** SILENT AUCTION **
We will hold our annual Silent Auction at the December 6, 2006, dinner meeting. This is really a fun event, with everyone vying for that favorite item! We look forward to everyone participating by bringing an auction item to the December meeting. The auction items can be anything from holiday decorations, gift baskets, homemade baked goods, fudge, jewelry, bath products, skin products, anything that YOU might want to have. We will provide extra tables and bid sheets for your use. There will only be entertainment at this dinner meeting, so feel free to bring friends, family, and coworkers. We look forward to seeing you there. Thanks for your support of our Chapter through participation in the Silent Auction. Nancy Talbert, Ways and Means Chairman
SPEAKERS BUREAU
We are thinking of developing a Speakers Bureau, which would consist of volunteers who would be willing to go to companies and talk about IAAP and the San Diego Chapter. We would put together a packet of information materials for the speakers to use and perhaps also offer a CD that IAAP HQ has available. The idea is that this would be a good outreach effort in addition to inviting interested parties to attend Chapter meetings/events. One way to get this information out would be to have it listed on the Chapter’s Website with a link to a ―lead‖ person who would then match a volunteer speaker with the group requesting a program. Not only is this a good membership outreach, but it’s also a good way to gain recertification points for those members who have achieved the CPS/CAP designations. Co-chairs of this effort are Donna Royston and Deborah Gunn. Please let us know if you would be interested in becoming a volunteer speaker (Deborah Gunn, 619/699-1912 (dgu@sandag.org); Donna Royston, 619/725-6062 (droyston@portofsandiego.org). Thanks! Deborah Gunn CAP and Donna Royston CPS
ROSTER INFORMATION REMINDER
If you haven’t already, please complete and return the form that was e-mailed to you requesting telephone updates for the abbreviated 2006/2007 Chapter Roster. To those who have already emailed the information, Thank You! EvE’ Bond CPS, Corresponding Secretary E-mail address: evee007@sbcglobal.net
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CHAPTER MEETING MINUTES - WEDNESDAY, OCTOBER 4, 2006
The regular monthly business meeting of the San Diego Chapter was held at the Handlery Hotel in San Diego, California, the evening of Wednesday, November 1, 2006. The following officers were present: Deborah Gunn CPS/CAP, President-Elect Donna Royston CPS, Vice President Gloria Rossiter CAP, Recording Secretary EvE’ Bond CPS, Corresponding Secretary Jeff Koches CAP, Treasurer Business Meeting The meeting was called to order by President-Elect Deborah Gunn at 6:05 p.m. Terri Rodriguez led the pledge of allegiance and presented the thought for the day. Approval of Minutes The minutes of the October 2006 business meeting were approved. Approval of Treasurer’s Report President-Elect Gunn indicated that the treasurer’s report had been sent to members electronically for their review. Valerie Costantini questioned the miscellaneous seminar charges and Jeff explained the details. Eunice Oliver requested her name be corrected on the report. The report dated October 31, 2006 was approved with corrections and will be filed. Induction of New Members Vice President/Membership Chair, Donna Royston CPS thanked Fran Peterka and Stephanie Battaglia for renewing their memberships. Introduction of Guests: President-Elect Gunn introduced the following guests and thanked them for attending: Shelley Brothers (Office Team), Eileen Innecken, Maria Martinez (Southwestern College), Geraldine Paul (C. Aseron’s guest), Naty Santos, Holly Savage (City Attorney’s Office), Maria Thomas (SDCWA), Linda Weaver (DMAL), Patty Gaillard (student), Ron Valles (City of El Cajon), Elizabeth Valles (Ron’s wife) and Patricia Williamson (SDCRAA). Suspend Meeting for Dinner President-Elect Gunn suspended the meeting for dinner at 6:15 p.m. Program President-Elect Deborah Gunn introduced the guest speaker, Christine Aseron of Office Team to present Time Management. The Business meeting reconvened at 7:35 p.m. Committee Reports Gloria Rossiter CAP presented an update on the Educational Seminar: we had 49 attendees (44 paying, 4 nonpaying guests form Viejas and non-paying CEU proctor Jeff Koches CAP). We gained two new members from the seminar and had some excellent comments. We are going to try to have at least one educational seminar each year, as long as we have this type of turnout. Nancy Talbert presented the breakdown for the Ways & Means Cookie Lee fundraiser for last month: there was $466 in sales netting us a $46.60 donation. This month was an Avon fundraiser with 20% of the orders to be donated. December is our silent auction so start preparing your crafts, bake goods or purchasing your donations for December 6.
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Announcements The next Board meeting will at President Suess’ home on Wednesday, November 15th at 5:30 PM. If anyone would like to attend, please contact her. The next business meeting will be held at the San Diego Marriott Mission Valley, Wednesday, December 6, 2006. The next APD committee meeting will be held at Gloria Rossiter’s home on Wednesday, November 8. Member EvE’ Bond announced that we will be losing member Susan Butler as she will be moving to the Midwest within two weeks. She gave a membership thank you to Susan for her years of service to the Chapter and to the Board of Directors. Drawings The Ways & Means raffle prize, four tickets for the San Diego Zoo, donated by Ron Valles, was won by member Stephanie Battaglia. A Target gift card Board door prize, donated by Gloria Rossiter CAP, was won by member Anita Tindall CPS. There being no further business, the meeting was adjourned by President-Elect Deborah Gunn at 7:40 p.m. Respectfully submitted by Gloria Rossiter CAP, Recording Secretary
Education Corner
Educational Seminar
We had a very good turn out for our Educational Seminar on October 21. Out of the 49 attendees, 44 were paying guests with four invited guests from Viejas and our CEU monitor/proctor Jeff Koches. Our speakers included: Gregg Wall, Senior Applications Instructor for the New Horizons Computer Learning Center of San Diego on PowerPoint Tips and Tricks Gregg has been with the New Horizons team since 2004. Gregg was previously a contract instructor for New Horizons and he began his training career in 2001 training on proprietary software applications for Satellite Security Systems. Gregg has a Bachelors of Science from Cal State San Marcos in Business Administration while also holding certifications in Microsoft Office at a Master Level and Internet and Core Computing (IC3) at the Trainer Level. In 2005, Gregg was rated in the top 10 instructors out of the 270 worldwide New Horizons locations proving he is a ―classroom champion instructor.‖ During his time with New Horizons, Gregg has consistently remained one of the New Horizons network’s top rated instructors on student evaluations. In addition, Gregg has helped many other New Horizons instructors by mentoring their success as well. Gregg acts as a personal success coach while in and out of the office, is a small business owner (Cereal Port Cafe), and enjoys playing softball, paintball, and volleyball in his free time. Tracy Chrisman, Director of Operations for The Irvine Company on How to Increase Your Learning Potential with Mnemonics Tracy Chrisman is a cum laude graduate from Strayer University in Washington, DC and is currently seeking her MBA from Concordia University in Irvine, California. She earned money for college by serving her country in the US Army as a Korean analyst and linguist from 1985–1989. Tracy holds several other designations including: Certified Property Manager from the Institute of Real Estate Management; Certified Instructor for Time Power; and Certified Instructor for Achieve Global.
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Tracy’s love for learning began in a small town in Portsmouth, Ohio. Her father was an instructor and counselor at Shawnee State University. Before Tracy started kindergarten, her father discovered something that was going to change the rest of their lives, mnemonics. Anxious to see if his new discovery really worked, he taught Tracy how to memorize the presidents in one evening (forwards and backwards) before she had even started school. The method he used to teach Tracy was called the story tell method and it is one of the many mnemonic techniques Tracy shared with us. Tracy’s vision, expertise, and creative partner, Lisa Larkin, helped to shaped The Irvine Company’s Customer Committed program, a customer service programmed based on providing world-class customer service and a culture of excellence. In addition, she and Lisa have overseen the creation of The Irvine Company Office Properties’ training program, now in its fourth year, called TIC University. Deena Marco, Manager of Operational Development & Training for Viejas Enterprises on Work/Life Balance Made Easy: Through Effective Communication and Conflict Management Deena Marco is a dynamic speaker who motivates and inspires audiences through teaching, training and coaching. Her professional experience includes ten years with Sea World San Diego’s Education Department as a key member of the management team, working with team members and the general public. She also served as a radio and television spokesperson, doing interviews for various news programs and television shows. As a technical trainer with Symitar Systems, Deena was able to help ―technologically challenged‖ people learn how to use computer programs, ultimately making their jobs easier and more fulfilling. Deena is the Manager of Organizational Development and Training at Viejas Enterprises, where she leads organizational improvement initiatives to increase productivity and morale. As one of the most requested speakers, Deena has facilitated training on topics such as: Management Skills, Respectful Communication, Business Writing, Name Recall, Managing Guest Services, Effective Planning, Team Building, and more. Deena is certified in Organizational Development through Linkage Inc. and De Paul University and has a Bachelor of Arts degree in Communication from San Diego State University. We are expecting to have another seminar next year. Our goal is to have two seminars each year. If we have successful seminars like this one, we should make our goal! Thanks to Viejas for donating the room and giving us a great price on the breakfast. Keep watch on notices for upcoming seminars! Gloria Butterfield Rossiter, CAP Recording Secretary and Education Chair
International President, Sandra P. Chandler CPS to speak at San Diego Chapter’s Dinner-Business Meeting, March 7, 2007! Watch for More Details to follow!
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Mark Your Calendar! The new date for the Administrative Professionals’ Day Luncheon is Wednesday, April 25, 2007
Dates to Remember
December 5, 2006 December 6, 2006 Palomar Chapter Holiday Dinner, Escondido Country Club San Diego Chapter Holiday Dinner Meeting at Mission Valley Marriott ♦ Presentation: First Baptist Church of Pacific Beach BELL RINGERS and Annual Silent Auction January Dinner Meeting at the Port District’s Office February Dinner Meeting - The Butcher Shop ♦ Past Presidents’ Meeting Professional Education Conference, Hyatt La Jolla, San Diego, CA March Dinner Meeting - Sheraton Mission Valley ♦ IAAP International President, Sandra P. Chandler CPS, guest speaker April Dinner Meeting - Location TBD ♦ Avery Office Products Program Administrative Professionals Week San Diego Chapter’s ADMINISTRATIVE PROFESSIONALS’ DAY LUNCHEON -Please Note Change in Date May Dinner Meeting - Location TBD ♦ Election of Officers and Grossmont College OPT Program by Dr. Mary Leslie June Dinner Meeting - Location TBD ♦ Installation of Officers IAAP International Convention, Tampa FL Certification Conference, Hyatt Regency San Antonio, San Antonio, TX
January 10, 2007 February 7, 2007 March 4-7, 2007 March 7, 2007 April 4, 2007 April 22-28, 2007 Wednesday, April 25, 2007 May 2, 2007 June 6, 2007 July 29-August 1, 2007 October 14-17 2007
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NEXT MONTHLY DINNER MEETING Wednesday, December 6, 2006 5:00 pm – Networking; 6:00 pm – Dinner; 7:00 pm – Program
Bell Ringers
from the First Baptist Church of Pacific Beach and
Annual Silent Auction
(Bring your items for the Auction!)
Cost - $30 per person, members & guests at
San Diego Marriott Mission Valley 8757 Rio San Diego Drive San Diego, CA 92108 PH: 619-692-3800 $3 per car self-parking charge Please RSVP to Anita Tindall CPS by Friday, December 1, 2006 Email: AnitaT@aaaloans.com PH: 619-299-7800, ext. 315 Mail: 10728 Cariuto Court San Diego, CA 92124
Please make checks payable to: San Diego Chapter – IAAP “No-shows” to dinner will be billed.
Menu Golden Senorita Salad Piri-Piri Chicken with vegetables Raspberry Mousse in a Chocolate Cup Coffee, Decaf, Tea, Iced-tea Vegetarian selection: Sweet Potato Napoleon (sweet potato and roasted veggie patties layered with spicy tomato chutney, avocado relish, and couscous)
Say ‘Please!’
Your mother wasn’t too far off when she explained to you the importance of showing respect and being polite. In today’s fast-paced work environment, it’s not unusual for people to overlook workplace etiquette and protocol; however, a little courtesy goes a long way in paving the road toward a successful career. People have long memories when it comes to how you interact with them. The niceties you extend now will be remembered and could increase the likelihood that contacts will want to work with you in the future. Following are some courtesy ―checkpoints‖ to help you put your best foot forward at work:
Value others’ time. Never assume a coworker is less busy than you are. Show respect by sticking to project deadlines, returning messages promptly and arriving on time to meetings. 9
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Clean up after yourself. Don’t inconvenience others by leaving last week’s leftovers in the office refrigerator or paper jammed in the copier. Be courteous. Remember to say ―please‖ and ―thank you,‖ even in brief e-mail messages. If you sense a problem or have bad news to deliver, don’t play phone tag — meet in person instead. Respect boundaries. Be sensitive to your coworkers’ need for privacy. Knock before entering anyone’s workspace and ask whether it’s a good time to talk before launching into a discussion. Give credit where credit is due. Always let your manager or team members know when you’ve received help on a project and be sure to praise your colleagues on a job well done.
Most people enjoy working with a polished and polite professional, and those who display courtesy are often looked to first when new opportunities arise. Improving your workplace manners is key to earning the respect of your peers and a prominent position within your organization. OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled administrative and office support professionals. The company has more than 300 locations worldwide, and offers online job search services at www.officeteam.com. For more information, contact Janice Millican- Division Director, OfficeTeam at 858-848-2901.
Mission Statement: To be the acknowledged, recognized leader of administrative professionals and to enhance their individual and collective value, image, competence and influence. Vision Statement: To inspire and equip all administrative professionals to attain excellence.
Please submit newsletter articles to Sue Gannon CAP by the 15th of each month – no exceptions. Email: sue.gannon@mitchell.com
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