Project Support Framework Performance Report

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					    Motivating Success
A Toolkit for Performance Measurement
    -Project Support Framework-

    REPORTING PRO-FORMA

               Version 1.02
                  PMP
    Project Leader
    Supplier                                                         CONTENTS

    Approx. Tender Value                Award/Order Date   1 – Product
                                                           2 – Service
                                                           3 – Right First Time
    Project Type - Highways                                4 – Cost
    Project Support Framework                              5 – Time
    Package Name:                                          6 – Safety


                                                           360-degree Supplier Feedback on
    Project Name:                                          HA Performance




    Reporting Period
    From:                               To:

    Supplier Representative and
    position
    Project Manager

    HA Representative and position if
    not Project Manager


Page i
Supplier Performance Report
Restricted Commercial

Performance Indicators

                              Product                                                        (0 –10)
                              Comments / Evidence:   Identification of Key Task Objectives


                                                     Selection and Provision of                        A
                                                                                                       V
                                                     Resources                                         E
                                                                                                       R
                                                                                                       A
                                                     Meeting Task Objectives                           G
                                                                                                       E




                                                              Overall Total                    0
Page ii
Supplier Performance Report
Restricted Commercial
                              Service                                                     (0 –10)
Performance Indicators        Comments / Evidence:   Management of External
                                                     Relationships
                                                                                                    A
                                                     Management of Internal                         V
                                                                                                    E
                                                     Relationships                                  R
                                                                                                    A
                                                                                                    G
                                                     Health, welfare and development of             E
                                                     staff




                                                             Overall Total                  0


 Page iii
                              Right First Time                                 (0 –10)
Supplier Performance Report
Restricted Commercial         Comments / Evidence:   Avoiding Defective Work

Performance Indicators




                                                             Overall Total       0



Page iv
Supplier Performance Report
Restricted Commercial
                              Cost                                                (0 –10)
Performance Indicators        Comments / Evidence:   Reliability of forecasting             A
                                                                                            V
                                                                                            E
                                                                                            R
                                                     Predictability of Cost                 A
                                                                                            G
                                                                                            E




                                                               Overall Total        0

 Page v
Supplier Performance Report   Time                                            (0 –10)
Restricted Commercial         Comments / Evidence:   Time Control

Performance Indicators                                                                  A
                                                                                        V
                                                     Predictability of Time             E
                                                                                        R
                                                                                        A
                                                                                        G
                                                                                        E




                                                              Overall Total     0


 Page vi
Supplier Performance Report   Safety                                         (0 –10)
Restricted Commercial
                              Comments / Evidence:   Management of Safety
Performance Indicators




                                                             Overall Total     0


Page vii
Supplier Performance Report   360-Degree Feedback                                              (0-10)
Restricted Commercial         Comments:             Sub-indicator
                                                    Clarity of goals/needs
Performance Indicators                                    Sense of purpose
                                                          Client communicates clear
                                                           understanding of his requirements
                                                          Communicates expectations
                                                          Communicates business case
                                                    Understanding Needs
                                                       Business acumen/understanding
                                                           business
                                                          Knowledge and understanding of
                                                           supplier culture
                                                          Understanding of what makes
                                                           them money

                                                    Staff Resources
                                                        Responsiveness to queries
                                                        Accessible client expertise
                                                        Availability to key staff

                                                    Adaptability
                                                       Enables supplier to be efficient and
                                                           effective




Page viii
Supplier Performance Report
Restricted Commercial
                              360-Degree Feedback (cont.)                                           (0-10)
Performance Indicators                                      Sub-indicator
                              Comments:
                                                            Teamwork
                                                                  Close working relationships
                                                                  Partnering and partnering team
                                                                   skills
                                                                  Team working to manage
                                                                   Stakeholders
                                                                  Risk sharing
                                                            Sponsorship
                                                               Ability to manage expectations in
                                                                   the client organisation
                                                                  Problem solving




                                                            Payment
                                                               Prompt payment
                                                               Correct payment


                                                            Overall Performance
                                                               General comments/any points not
                                                                   covered by above indicators




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