Sunshine Coast Regional Council Partners in Technology Industry Briefing 7 August 2009 Sunshine Coast Regional Council • SCRC overview – Formerly Noosa, Maroochy and Caloundra Councils – 4th Largest Local Government in Australia – 3,127 square Kilometres – 300,000 population growing to more than 470,000 by 2026 – Approx 150,000 rateable properties – Growth rate (pa) 3.4% (1996-2006) predicted 2.4% (2006-2026) – Visitors (pa) – 2.5 million domestic, 270,000 international – 200 klms Coastline, 4,000 klms roads – Budget 09/10 FY - $750 million Incl $250 million Capital – 2700 staff • SCRC vision for the future – TO BE AUSTRALIA’S MOST SUSTAINABLE REGION • VIBRANT • GREEN • DIVERSE Sunshine Coast Regional Council Total ICT Budget $33.5 million including $13.5 million capital Operating Environment • 2,500 desktops/laptops • 200 virtual Servers on 75 physical Servers • Over 70 locations connected by Telstra network, GWIP and Ethernet Campus – Datacentres to be connected by 10GB Telstra Wavelength fibre optic service – Over 300 staff utilizing Telstra NextG service for mobile access to corporate systems – Telstra IP telephony at 2 sites servicing over 700 staff – Expanding TIPT to an additional 21 sites over next 2 years – Over 1200 mobile phones including 100 Blackberries • Corporate SOE’s – Windows XP, MS Office 2003, Citrix, Mcafee • Cisco networking hardware, over130 switches, routers with full Voip support, Cisco core • Dell servers and EMC SANS using extensive virtualisation • Data Cabling is a mix of Cat5, 5e and Cat6 utp cabling and fibre optics. 100mb-1GB to the desktop • Security Solutions – Checkpoint Firewall One Firewalls on Crossbeam appliances – Clearswift Websweeper and Mailsweeper appliances – Bluecoat appliances to reverse proxy and filter our published web applications – RSA Secure-ID tokens for remote access via Citrix Nfuse gateway – Mcafee and Kaspersky anti virus products – Externally hosted Library system and SCRC websites – DMZ servers providing infrastructure services Sunshine Coast Regional Council • Key Systems – Administrative – Records mgt – FileNet, Dataworks, InfoExpert – Asset mgt – Maximo, Civica, CivicView – HR Payroll – Chris 21, Civica, Aurion - consolidating to Chris – Finance – T#1 Financials, Civica, CivicView - consolidating to Financials – Agenda &Minutes Preparation – Romark CAPS – Help desk – Quantum – Email/Calendar – MS Exchange • Key Systems – Operational – ESRI, MapInfo, Geographics – consolidating to ESRI Arc GIS Server – AutoCAD, 12D, Microstation, 3DMax – consolidating to mainly AutoCAD – Customer Service – T#1 Proclaim, Civica CRM, CivicView - consolidating to T#1 CRM – Property & Regulatory – T#1 Proclaim, Civica, CivicView - consolidating to T#1 Property & Rating – Library – Civica Spydus – hosted solution Sunshine Coast Regional Council • Business Drivers – Amalgamation – Robust economy – Ecological sustainability – Innovation and creativity – Health and well-being – Social cohesion – Accessibility and connectedness – Managing growth – Great governance Sunshine Coast Regional Council Major Procurement Plan • Broad procurement plan – The short to medium term focus is on consolidation onto one consistent hardware and software platform – expanding an existing base using a “strategic procurement” approach – The medium to long term plan is yet to be determined Sunshine Coast Regional Council Software Procurement • Significant Procurement (over $100,000) – Consolidation of existing multiple system environment – Therefore increased licensing from existing vendors – What we look for in a vendor – partnership – understanding our business needs, priorities and limitations and working with us to provide cost effective solutions • Minor Procurement (under $100,000) – Consolidation of the several hundred minor business applications (specialised applications) – Key factors affecting our buying decision • Do we already have software which covers this requirement • Is this software available from an existing panel eg. LGAQ LocalBuy • Is this compatible with our current architecture • Is this a cost effective solution to a business need • Is there budget for this purchase Sunshine Coast Regional Council Hardware Procurement • Significant Procurement (over $100,000) – Consolidating existing IT Infrastructure with existing suppliers – from 6 small data centres to 2 larger data centres with a minimum 5 year lifespan – Developing a printer strategy currently – this may include a managed print service option – What we look for in a vendor – partnership – understanding our business needs, priorities and limitations and working with us to provide very cost effective solutions • Minor Procurement (under $100,000) – Choice of desktop/laptop hardware is fixed for approx 2 years as we consolidate onto one SOE – Will then review and evaluate alternatives – Key factors affecting our buying decision • Value for money (cost and performance) • Vendor support and responsiveness • Compatibility • Energy consumption – green IT factors • Continuity of supply of chosen configurations • Clearly articulated technology direction Sunshine Coast Regional Council Services Procurement • Significant Procurement (over $100,000) – Most purchased services in the next 2 years will be around consolidation efforts and from existing vendors – What we look for in a vendor - partnership – understanding our business needs, priorities and limitations and working with us to provide cost effective solutions • Minor Procurement (under $100,000) – Possible opportunities in • Strategic review • Process review and design • Web 2 enablement – Key factors affecting our buying decision • Strong skill base in the particular service/technology • Previous experience in other relevant organisations • Demonstrably successful assignments • Ability to work with and within SCRC • Ability and willingness to transfer knowledge Sunshine Coast Regional Council Dealing with the Sunshine Coast Regional Council • SCRC is now a large organisation covering a large and diverse area and the intention is to maintain a distributed administration • SCRC is still forming. Management team only recently placed so still working on the business and establishing direction • CIO’s responsibility includes IT &C, Corporate Records, GIS/Mapping, Asset systems and data and property data integrity • Due to Water Reform the components of the business concerned with managing water will separate in July 2010 Sunshine Coast Regional Council Into the Future • Issues – Complete amalgamation (consolidation) – Loss of water business and associated revenue in 2010 – New organisation with a newly appointed management team with broad responsibilities – Enormous pressure from the business for assistance whilst undertaking a very significant consolidation program • Opportunities – Limited to expansion of existing bases for the next 2 years – Some specific areas of interest will need exploring • Changes in strategy – Conducting a strategic review over the next few months – could lead to a shift in strategy Sunshine Coast Regional Council Contact Details • Tony Herald – Telephone: 07 5441 8341 – Email address: email@example.com – Responsible for: IT&C, Corp Records, Asset systems & data, property data integrity Sunshine Coast Regional Council Disclaimer • The information provided in this briefing has been provided for information purposes only to assist you with your business planning and is subject to change without notice.
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