CONFLICT MANAGEMENT by gauravjindal

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									        Group No. 8
Anamika Sharma Roy
   Gargi Bhadauria
  Mohammed Tharik
     Ravi Chaitanya
     Summiya Saify
        Varun Garg
 What   is conflict?
 • It is a situation where one party perceives
     Your feelings                My feelings
   that its interest are opposed or negatively
    Your behaviour               My behaviour
   affected by another party
 • State of disagreement between individuals or
                    Mismatch
   groups that differ in attitude, goals, values,
   etc.
                     Conflict
The Traditional View
 • Bad, taken negatively
 • Related to violence, destruction, irrationality
 • 1930’s-1940’s
 • Dysfunctional
 • Simple process- Find and Solve
Human Relations View
  • Natural Occurrence
  • Inevitable
  • Acceptance of Conflict
  • Benefit the Group
Interactionist View
  • Conflict is Good
  • Harmonious, peaceful and organized manner
  • Better Ideas and High Productivity
  • Creativity Increases
• Task Conflict
  Content and Goal of work
  Low conflicts leads to ideas
• Relationship Conflict
  Interpersonal Relationships
  Always Dysfunctional
  Ego and Understanding
   Process Conflict
    • How work gets done
    • Who has to do what
    • Low level of conflict can be functional
 Needs
 Perceptions
 Socio-cultural   Backgrounds
 Power
 Values
 Feelings   and Emotions
 Stage   1:Potential Opposition or
           Incompatibility
  • Identify the Cause
     Communication
     Structure
     Personal Variables
 Stage   2: Cognition and Personalization
  • Conflict is defined or given meaning
     Perceived Conflict
     Felt Conflict
Stage   3: Intentions
 • Decisions to act in a given way
 • Various Strategies
Stage   4: Behaviour
 • Conflict becomes Visible
Stage   5: Outcomes
 • Functional
    Effectiveness and Productivity
 • Dysfunctional
    Stop Communicating, Reduce Cohesiveness
     and Halt of Group
 Defining    Identifying
 Conflict      Causes



Managerial     Strategy
  Action     Formulation

								
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