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Table of Contents
Setting Up Email
Setting Up MTA Online, G-Mail, Yahoo, AOL and more
Setting Up Pocket MSN (including Hotmail)
Synchronize with an Exchange Server
Adding Contacts
Saving and Storing Pictures
Saving a Picture to a Contact
Enabling Bluetooth
Disabling Bluetooth
Adjusting Today Features
Battery Conservation
ActiveSync
Setting Up Key Guard
Setting Up Lock Features
Clearing the Voicemail Icon
Enable Delivery Notifications
Check Call Log
Network Time Zones
Beaming Files
Sync MP3 as Ring Tone
Frequently Asked Questions
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Setting up E-mail
You can setup all kinds of e-mail accounts such as work and personal e-mail. It is as simple as clicking
on the account you want to see. You can also receive text messages and notifications every time a new
message comes in.
E-mail server settings:
Remember to use MTA’s outgoing server since it will be sending out e-mails using our service.
MTA~ Incoming Mail Server (POP3)- pop.mtaonline.net
Outgoing Mail Server- smtp.mtaonline.net
Yahoo~ Incoming Mail Server (POP3) - pop.mail.yahoo.com
Outgoing Mail Server (SMTP) - smtp.mtaonline.net
Google Gmail~ Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
Outgoing Mail Server – smtp.mtaonline.net
AOL~ Incoming Mail Server (IMAP) - imap.aol.com (port 143)
Outgoing Mail Server - smtp.mtaonline.net
Setting up a Pocket MSN account (Hotmail & more)
Pocket MSN gives you access to many features in your MSN account, including:
Hotmail: read, write, send, delete
MSN Messenger: exchange messages, see who's online
Customize your Pocket MSN experience
Don't have an MSN account yet? Use your desktop PC browser to visit www.hotmail.com or
www.passport.com.
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Setting up MTA Online, G-Mail, Yahoo, AOL accounts
1. Click on Start Menu and select Messaging, Click on Menu and Tools, Tap on New Account
2. A window will ask for the e-mail address, enter the address and tap Next. The E-mail auto
configuration window will show up and show the Status, click Next
3. The user information will appear, fill in the additional information; Check Saved password and select
Next
4. It will ask for the account type (for MTA accounts select POP3, for a web based e-mail you may need
to select otherwise) Check to see what the account mail servers should be set to.
5. Name the account (work, personal, yahoo, g-mail, etc.); Tap Next and input the server information
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6. Choose finish and the account should download your messages.
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Setting up your Pocket MSN account (including Hotmail)
1. Tap Start and select Pocket MSN.
2. Select MSN Hotmail.
3. Select Sign In. You may be asked whether you want to proceed; select Yes. Enter your MSN,
Microsoft Passport Network or Hotmail email address and password.
4. Scroll down to the options, select Sign In.
Signing into Pocket MSN
1. To log into Pocket MSN account press Start and select Pocket MSN.
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Synchronize with an Exchange Server
(Outlook email)
When you sync with an Exchange Server, you'll not only get your corporate Outlook email, but you'll also
be synchronizing your Outlook Calendar and Contacts.
What do you need?
Outlook user name: The name you use to log into Outlook on your PC. Example: johndoe
Outlook password: It's the same as the Outlook password you use on your PC. Example: j0hnd03
.
Exchange Server address: If you've used Outlook Web Access (OWA), it's the same address (without the
"http://"). Example: owa.palm.com
Internet connection: This is provided by MTA
Set up an Exchange Server sync relationship
Easiest way: When you install the software from the Treo setup CD, you'll be asked whether you want to
sync directly with an Exchange Server. Enter the Exchange Server address and password during
installation. These settings will be transferred to your smartphone when you sync.
Sync your email
The next time you ActiveSync, your Outlook email will be transferred to your smartphone. If you want to
do a manual sync, open ActiveSync and select Sync.
1. Press Start , then select Programs
2. Select ActiveSync
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3. Press Menu and select Add Server Source
4. Enter the Exchange Server Address, press next
5. Enter your outlook user name, password and domain
6. Press Next and enter your server settings
7. Check the boxes next to the Outlook Components you want to sync from the Exchange Server. We
recommend leaving all these boxes checked so that you get the most our of your syncs when you’re
away from your desk. Select Finish
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Adding Contacts
1. Click on Menu; Tap on Contacts; Tap add New; Type in Name and contact info
2. Click on OK when finished
Saving and storing pictures
1. Click on Start and Select Pictures & Videos. To take a photo click on Menu and select camera.
2. Now snap a shot of the pic (use the center button to do so)
3. You can also choose Menu again and select video and have a list of options on brightness,
resolution, and zoom.
4. Once the picture is taken click OK
5. It will save in your My Pictures folder
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Save a picture to a contact
1. Highlight the picture, tap on Menu; Select Save to Contact; Find the contact, and tap select
2. Close out of My pictures folder, and the picture will be saved to the contact
3. When your contact calls, the picture will appear
Speed Dial a contact
1. Click on Start, Contacts, Select a contact; Click on Menu, and Edit
2. Under Quick Key, there are two options, “Text Speed Dial” or “Picture speed Dial”
3. Select “Picture speed Dial”
4. Select Browse, find the picture and click OK
5. Convert Speed Dial warning will show up, “This speed dial will be converted to a picture speed dial
that appears in the row about the text speed dials.” Click OK
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Enabling Bluetooth
1. To enable Bluetooth click on the Phone Icon at the top of the screen. A Phone Bubble will pop up, tap
wireless Manager
2. Make sure the Bluetooth options says On. Click OK and close out of Wireless settings
3. Choose Start, select Settings, then choose the Connections Tab. Tap on Bluetooth, make sure Turn
On Bluetooth is checked
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4. Tap on Devices Tab, select New Partnership. Select Bluetooth Device and press next.
5. A window will display asking for a “Passkey” enter “0000”. Click Next, then finish.
Disabling Bluetooth
1. To turn off your Bluetooth Click on Phone icon, select Wireless Manager, and tap Bluetooth till option
says off.
2. To turn the Bluetooth headset off, go to Start, Settings, Choose the Connections tab and select
Bluetooth
3. Click on Devices Tab, the Bluetooth headset should be listed, select it, uncheck this box
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Adjusting Today Features
1. Click on Menu, tap preferences
2. Choose Today Settings, check the options that you want to appear on the main menu display.
3. Tap on Appearance Tab. Select a theme on for the device or select a picture for the background.
4. Check “Use this picture as the background” and select Browse to find the picture
5. Once the picture is selected, Tap OK and the settings will be saved.
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Battery Conservation
1. Tap Start, settings, click on the System tab and choose Power Icon, the Battery power remaining will
show up, click on the Advanced tab
2. Battery Power options are “Turn off device if not used for….” And a certain length of time for a
choice. (Recommended is 1 minute)
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Set ActiveSync Times
1. Tap Start, Programs, ActiveSync. Next click Menu, and Schedule
2. Select a time increment for Syncing. Preferably 30 minutes or higher.
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Setting up Key Guard
1. Tap Start, scroll down to Settings, Choose Key guard
2. Auto-key guard will give you some options:
Disable
When power is turned off
5 seconds after power off
30 seconds after power off
3. To Disable while on a call click the checkbox.
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Lock Features
1. Tap Start, scroll down to Settings and Choose Lock
2. A checkbox that says, “Prompt if device unused for…” Then options of lengths of time
3. Choose a password type (Simple Pin is preferred), then type in the password and confirm it.
4. Click on the Hint Tab, this gives an option to have a hint in case you forget the password.
5. Click ok, and close out of settings.
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Clearing the Voicemail Icon
1. Click the Start, Settings, then tap the personal tab.
2. Now select Phone, click Services tab and tap the Clear Voicemail Icon button.
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Enabling Delivery Notifications
1. Click the Start Menu and then Messaging.
2. Select Menu, click Tools then Options.
3. Click * Text Messages, then either check or uncheck the box next to “Request Delivery Notifications”.
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How to check your Call Log
1. Choose Menu, tap Call Log
2. The call log will display, click on menu and select Call Timers...
3. All Calls and total minutes used will display, a reset button is also available to reset the minutes for
tracking monthly minutes.
4. Delete call history items older than: 1 week is an option, you may choose a longer call history if
preferred.
5. For DATA Usage, click Data Log.
1,024 Byte = 1 Kilobyte (KB)
1,024 Kilobyte (KB) = 1 Megabyte (MB)
1,073,741,824 Bytes = 1 Gigabyte (GB)
1 Gigabyte (GB) = 1,024 Megabyte (MB)
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Network Time Zone
1. Click Start, Settings, System tab, tap on Clocks & Alarms, Select the More tab and make sure
“Enable local network time” and “Use network time zone” is checked. Select OK
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Beaming Files
1. Click on Start, then Settings
2. Click on the Connections Tab, and select Beam. Make sure Receive all incoming beams is checked,
then click OK
3. Click on Wireless Manager, Click on the Bluetooth Bar Button to turn it on. Press Ok
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4. Close out of Settings and click and hold on the file you are trying to beam, select beam.
5. It will show a window that says To Beam, select a device. There are options of devices to send to.
(Example: Motorola, unknown device, Nokia, Treo)
6. Click on “Tap to Send” next to the device you want to send the file over too.
7. Once finished it will say “Done”, the file should have successfully been transferred.
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Syncing an MP3 as a Ring Tone
1. Open up your Microsoft ActiveSync
2. Click on Tools, then Options
3. A window will display asking for what profile to use, select the profile that to use and click OK.
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4. The Settings menu will display and the options tab will be open, it shows all the folders that the Treo
can sync to. For setting up the MP3 ring tone select Media and click OK
5. A Media Sync window will display, showing the compatibility that is needed to sync with windows
media player.
6. For best results use Windows Media Player 11:
http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
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7. It will show the ActiveSync main menu, there will be a link next to the Media information type “Setup
must be completed”
8. Media Synchronization will appear and ask if you want to setup a partnership with Windows Media,
click Yes.
9. In the right hand corner you should see an icon with different options of devices (storage card, Treo,
etc)
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10. Click on Next Device till Treo is selected
11. Now select the songs that you want to sync with your Treo and drag into the playlist.
12. Once finished creating the playlist, click on “Start Sync”
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13. Windows Media will then Sync up the music to the Treo and say, “You can now disconnect Treo”
14. To verify music transferred, click Start, and then Windows Media
15. Windows Media will open, select Menu and then Library
16. My Music opens and lists categories of Music, select All Music. Your music should be in this window
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17. In order to make songs as ring tone close out of everything. Select Start, and Settings
18. Click on Sounds and Notifications, Click on the Notifications tab
19. Under Event select what applies to what you’re trying to do.
20. Then select Play Sound and select any song you wish to have as a ring tone
21. Click Ok, close out of settings and your ring tone should be set
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FAQ’s
Q: Are customers going to have the option of sharing the 600 minutes with a standard phone and
a Treo?
A: Yes, the option to share the voice minutes is available AND the shared plan can add a Mobile Web
plan.
Q: Can I set up more than one Outlook account?
A: No. There can only be one Outlook account on your smartphone at a time.
Q: Can I right click on my Treo?
A: Yes, just hold the Stylus for two seconds and an options menu will appear.
Q: What size storage card can the Treo hold?
A: The largest size storage card that is supported is 2 gigabytes (any storage cards larger may have
issues).
.
Q: Does beaming a file count against data usage?
A: No, so you are able to share many files with another user.
Q: Can I track my usage on my phone?
A: Yes you can keep track of the usage on your phone. There is a website that you can login and check
the usage. You can also track your minutes by checking your call log.
Q: How much memory does the Treo have?
A: The Window Mobile has 57.48 MB of memory.
Q: Can I name my Treo?
A: Instead of your Treo coming up as “Treo” when trying to Beam, Bluetooth or hook up your PC to it,
you can add your own name for easier recognition. Click on Start Menu and select settings, Choose the
System tab and the “About” icon, Tap the Device ID tab, and Name your device in the “Device Name”
box, Click OK and now you can recognize your Treo.
Q: How do I use the vibrate mode of my Treo?
A: On the top of your smartphone there is a switch, move the switch over to the speaker w/ the line
through it. Turns the sound off and it will vibrate.
Q: How do I align my touch screen?
A: Occasionally, the touch screen may need to be aligned. If this occurs, you may see the wrong feature
being activated when you tap the screen. On the Today screen select Start, Select Settings, On the
System tab select the Screen icon, Select the Align Screen button and follow the onscreen instructions.
Q: What does the lightning bolt over (or near) the battery indicator mean?
A: The lightning bolt means your handheld's battery is charging. When it is fully charged, the lightning
bolt will change to a filled battery icon.
Another way to tell if your handheld is charging is to notice the light (LED indicator) on the device. If it's
blinking, your handheld is charging. If it's steady, your handheld is done charging. For former owners of
Palm handhelds, you may notice that this is the opposite of what you're used to.
Note: Silent alarms (flashing LED) look similar to charging but will not activate while the handheld is
indicating the charge state.
Q: Why does my music stop playing when the screen turns off after one minute?
A: This can happen when a Bluetooth wireless telephony headset (mono) is both paired with the
smartphone, and it is on and within range. Turn off the Bluetooth headset while you are listening to music
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in Windows Media Player on your smartphone. When you're done listening to music, be sure to turn
Bluetooth wireless features back on
Note: The Treo 700w smartphone does not support Bluetooth wireless connections with A2DP devices,
such as stereo headsets. You cannot listen to MP3 or other music files through a Bluetooth wireless
headset. The information below pertains to mono telephony headsets only.
Q: Why does my Email from POP3 account disappear when Send/Receive is performed?
A: This issue has been observed with specific types of email accounts, including Gmail and the POP3
variety of Hotmail. The issue is caused by an interaction between a non-standard POP3 server
implementation, and the Windows Mobile non-standard POP3 client implementation.
What should be happening?
Normally, a POP3 server lists the entire contents of its Inbox each time a client (in this case, the
Messaging application) connects. Since the client may have already downloaded some of the older
messages in the server's Inbox, the client is responsible for keeping track of which messages have
already been received. The client only looks at new messages, and disregards the status of any message
that has already been downloaded.
What is happening?
In some cases, the server tries to be "smart" by only showing messages that have not already been
downloaded using POP3, which depends on standard client behavior of ignoring already downloaded
messages. Compare this to normal server behavior, which is to always show everything in the Inbox.
The client on your Windows Mobile smartphone is also trying to use a "smart" approach to managing
email. The client behavior is to delete messages from the smartphone that no longer appear in the server
Inbox.
The combination of these "smart" behaviors causes this issue.
What to do
If the account settings are set to "Get message headers only," this issue is generally not seen.
Press Start and select Messaging. From the Messaging application, press the Right action key to bring up
the Menu. Select Tools, then Options. Tap on the POP3 account in question. Continue to select Next
(Right action key) until you come to the server information page (4/4). Tap on Options, Select Next until
you are on Options (3/3). In the drop down field, select Get message headers only. Press the Right action
key to finish.
Q: How do I type letters, numbers, capitals and symbols using the keyboard on my Treo?
A: Each letter key on your Treo has three modes:
Normal: types a lowercase letter
Shift: types an uppercase letter
Option: types the number or symbol (or activates the function) that appears above the letter on
the key
Typing normal (lowercase) letters
All you have to do is type. If you're typing a lot of text with punctuation, you may notice that your Treo
automatically capitalizes the first letter of a new sentence, as well as the first letter in a new record. We've
found this to be a great time-saver.
Typing capital letters: To type a capital letter, you shift to Caps, just like a typewriter or computer
keyboard. To type a single capital letter (Caps Shift): Press the Caps Shift key, then type the letter you
want to capitalize. When the Caps Shift is active, you will see an up-arrow in the lower right corner of your
screen.
To type lots of capital letters (Caps Lock): Press the Caps Shift key twice in rapid succession, then
type the text you want to capitalize. When Caps Lock is active, you will see an underlined up-arrow in the
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lower right corner of your Treo's screen. When you're done typing capital letters, press the Caps Shift key
once to return to lowercase.
Using the Option key to type numbers and symbols: You must first shift to Option mode and then
type the symbol. You'll notice that the Treo's number keys are a little different from the keys on a
typewriter: to type a number, you must first shift to Option mode.
To type a single number of symbol (Option): Press the blue Option key, and then press the key with
the number or symbol you want. The numbers and symbols are printed in blue on the keys. When Option
is active, you will see a dot in the lower right corner of your Treo's screen.
To type lots of numbers or symbols (Option Lock): Press the Option key twice in rapid succession,
then press the key with the numbers or symbols you want. When Option Lock is active, you will see an
underlined dot in the lower right corner of your Treo's screen. When you're done typing numbers and
symbols, press the Option Shift key once to return to Normal mode.
Note: Caps Lock and Option Lock cannot be active at the same time.
Q: Can I play stereo music through a Bluetooth wireless headset and a Treo?
A: No
Q: Where can I get updates?
A: You can access the Palm website to retrieve updates: http://www.palm.com/us/support/downloads/
Q: What is the connection speed?
A: The connection speed is 115k
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