Teaching How to Deal with the Difficult Patient Edward Shahady, MD & Heidi Stanley, PhD References
Adams J, Murray R: The general approach to the difficult patient. Emerg Med Clin North Am 16:689-700, 1998 Appelbaum PS, Roth LH: Patients who refuse treatment in medical hospitals. JAMA 250:1296-1301, 1983 Anstett R: The difficult patient and the physician-patient relationship. J Fam Pract 11:281-286, 1980 Atkinson JH Jr: Managing the violent patient in the general hospital. Postgrad Med 71(1):193-201, 1982 Barsky AJ, Borus JF. Functional somatic syndromes. Ann Intern Med. 130:910-921, 1999 Crutcher JE, Bass MJ. The difficult patient and the troubled physician. J Fam Pract. 11:933-938, 1980 Belzer EJ. Improving patient communication in no time. FPM. May:23-28, 1999 Benjamin B. Hateful patients. S Afr Med J 54: 138, 1978. Blumenreich P, Lippman S, Bacani-Oropilla T: Violent patients: Are you prepared to deal with them? Postgrad Med 90(2):201-206, 1991 Clements WM, Haddy R, Backstrom D: Managing the difficult patient. J Fam Pract 10:1079-1083, 1980 Corney RH, Strathdee G, Higgs R, et al: Managing the difficult patient: Practical suggestions from a study day. J R Coll Gen Pract 38:349-352, 1988 Crutcher JE, Bass MJ: The difficult patient and the troubled physician. J Fam Pract 11:933-938, 1980 David AK, Neill JR: Pain and the difficult patient. J Fam Pract 10:895-899, 1980 Epstein RM, Quill TE, McWhinney IR. Somatization reconsidered: Incorporating the patient‟s experience of illness. Archives of Internal Medicine.159:215-222, 1999 Flanagan L. Using common sense with difficult people. FPM. 67: 1997. Franks RD: The angry and seductive patient. In Simons RC (ed): Understanding Human Behavior in Health and Illness, ed 3. Baltimore, Williams & Wilkins, pp 101-106: 1985 Gerrand TJ, Riddell JD. Difficult patients: Black holes and secrets. BMJ 297: 530-532, 1988. Gillette RD, Black DJ, Romaniuk M, et al. “Comprehensive, Cost-effective Care of the Multiple Problem Patient.” Journal of Family Practice 23:431-438, 1986 Gillette RD. „Problem Patients‟: A fresh look at an old vexation. Family Practice Management 7: 2000 Grant WB: The hated patient and his hating attendants. Med J Aust 2:727-729, 1980 Gross R, Olfson M et al. Borderline personality disorder in primary care. Archives of Internal Medicine 14: 162, 2002.
Groves JE: Taking care of the hateful patient. N Engl J Med 296:883-887, 1978 Hahn SR, Kroenke K, Spitzer RL, et al. The difficult patient: Prevalence, psychopathology, and functional Impairment. Journal of General Internal Medicine 11:1-8, 1996 Hanke N: The problem patient. In Dubin WR, Hanke N, Nickens HW (eds): Clinics in emergency medicine, Vol 4. New York, Churchill Livingstone,153-168 , 1994 Jackson JL, Kroenke K. Difficult patient encounters in the ambulatory clinic: Clinical predictors and outcomes. Archives of Internal Medicine 159:1069-1075, 1999 John C, Schwenk TL, Roi LD, et al: Medical care and demographic characteristics of difficult patients. 24:607-610, 1987 Klein D, Najman J, Kohrman AF, et al: Patient characteristics that elicit negative responses from family physicians. J Fam Pract 14:881-888, 1982 Kleinman A. The Cultural Meanings and Social Uses of Illness. Journal of Family Practice 16: 539-545, 1983 Lipsitt DR: Medical and Psychological Characteristics of “Crocks.” Psychiatr Med 1:15-25, 1996 Makadon HJ, Gerson S, Ryback R: Managing the care of the difficult patient in the emergency unit. JAMA 252:2585-2587, 1984 Malcolm R, Foster HK, Smith C: The problem patient as perceived by family physicians. J Fam Pract 5:361-364, 1997 Maoz B, Antonovsky H, Ziv P, et al: The family physician and his “nudnik (bothersome) patients”: An exploratory study. Isr J Psychiatry Relat Sci 22:95-104, 1985 Mathers NJ, Gask L. Surviving the “heartsink” experience. Family Practice 12: 176-183, 1995 Mathers NJ, Jones N, Hannay D. Heartsink patients: a study of their general practioners. British Journal of General Practice 45: 293-296, 1995. Melling P: How to cope with the manipulative patient. Austr Fam Physician 12:725-728, 1985 O‟Boyle M. Reactions to difficult patients. Psychosomatics 29: 368, 1988 O‟Dowd TC. Five years of heartsink patients in general practice. BMJ 297:528-530, 1988. Papper S: The undesirable patient. Journal of Chronic Disease 22:777-779, 1970
Peterson S. Dealing with the difficult patient-family interaction and remaining sane. Caring9:23-25, 1990. Platt FW, Gordon GH. Field guide to the difficult patient interview. Philadelphia: Lippincott Williams & Wilkins; 1999. Powers JS: Patient-physician communication: A unifying approach to the difficult patient. South Med J 78:445-447, 1985 Righter EL, Sansone RA. Managing somatic preoccupation. American Family Physician 59:3113-3120, 1999 Schafer S, Nowlis DP. Personality disorders among difficult patients. Archives of Family Medicine 7: 126129, 1998
Shahady E. Difficult patients: Uncovering the real problems of „crocks‟ and „gomers.‟ Consultant. October: 49-56, 1990 Shocket BR: The difficult patient in the general hospital. Am Fam Pract 95-99, 1973 Simon JR, Dwyer J, Goldfrank LR. Ethical issues in emergency medicine: The difficult patient. Emergency Medicine Clinics of North America 17: 353-370, 1999. Smith S: Dealing with the difficult patient. Postgrad Med J 71:653-657, 1995 Staley JC: Physicians and the difficult patient. Soc Work 36:74-79, 1991 Strauss A: “Shpos.” South Med J 76:981-985, 1983 Tedesco-Carreras P. Communicating with difficult patients. Imprint Sept-Oct 33: 36-38, 1986. Welds K: Managing the difficult patient. Hosp Pract 30:24, 1985 Wong N: The difficult patient-detection and treatment. Bull Menninger Clin 47:98-167, 1983