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Establishing a Sense of Urgency Establishing a Sense of Urgency To create a major change in an organization is probably thought very very tough. Establishing a sense of urgency is crucial to gaining needed cooperation. With complacency high, transformations usually go nowhere because few people are even interested in working on the change problem. Establishing a Sense of Urgency Complacency inappropriately low senses of urgency among highly intelligent, well-intentioned people. Establishing a Sense of Urgency Sources of Complacency The absence Too much happy of a major and Too many visible Talk from senior visible crisis resources management Human nature, with its capacity Low overall for denial, especially if people are performance already busy or stressed standards Complacency Organizational structures A kill-the-messenger-of that focus employees on narrow bad-news, low-candor, functional goals low confrontation culture Internal measurement systems that focus on the A lack of sufficient wrong performance indexes performance feedback from external sources Establishing a Sense of Urgency Historical victories for the firm, for departments and for individuals. For individuals, it creates an ego problem and for firms, a cultural problem. Never underestimate the magnitude of the forces that reinforce complacency and that help maintain the status quo. Establishing a Sense of Urgency Pushing up the Urgency Level 1.Creating a strong sense of urgency usually demands bold or even risky actions that we normally associate with good leadership. 2.Bold means cleaning up the balance sheet and creating a huge loss for the quarter. 3.Reduce complacency tend to increase conflict and to create anxiety Establishing a Sense of Urgency The Role of Crisis economic crisis are so visible, major change is often said to be impossible until an organization’s problems become severe enough. Establishing a Sense of Urgency Middle and Lower Level Management A) Top level management in an organization is not normally against the change. B) Punching a time clock, collecting a check, learning little, and allowing the urgency rate to remain low is best a parochial and short term strategy.
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