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LEC-9 EVALUATION Powered By Docstoc
 Evaluation adds value to the experience of
 Allows new benefits to be fully
  appreciated & mistakes to be understood
 Emphasizes learning from all aspects of
  the change effort
 Helps in making decisions regarding any
  future change
What to include in Evaluation
 Questions to be addressed        when
  evaluating change:

 What     results   will   demonstrate

 What data can show these results?

 Which methods best organize those
What to include in Evaluation
     Specific   goals   lead  to   clear
    evaluations. Expressed standards and
    criteria for achievement allow an
    honest and realistic review of actual

     Evaluation   methods     such as
    interviews, surveys or statistical
    measures provide a structure to
    organize data about the change.
How to Evaluate Change?
 What results the change should
  ideally have produced
 Actual results (tangible/intangible)
 Time taken for change
 Expended resources
How to Evaluate Change?
 Evaluation Methods:
     Interviews
     Behavior observation
     Statistical measures
     Surveys
     Time studies
     Quality inspections
 How to Evaluate Change?
 Issues to consider while making the
     Bias
     Choice of words
     Answer format
     Length
     Sequence
Writing Questionnaires
 The questionnaire is a valuable tool for
  documenting reactions to change and
  gathering     feedback     about     its
  effectiveness. The questions should
  be clear and precise. A clear objective
  for the questionnaire as a whole
  guides decisions about question areas
  and contributes to the overall clarity
  of the survey.
Questionnaire – Bias
 Test the questionnaire first on
  colleagues who were not involved in
 Whether questionnaire items
  reinforce writer’s own opinion
 If all items are related to factual
  matters include questions which ask
  for opinions & vice versa.
Questionnaire – Choice of
 Each item should refer to one issue
 Generalizations, Ambiguous words &
  jargon should be avoided
 Items should not hint at the desired
 Tone should be positive
Evaluation Report
 Summary of Goals & Rationale for
   Goals for change
   Rationale for the goals

 Summary of Results
     Outline for the action plan
     Data gathered from action steps
     Description of methods used
     Unplanned results & problems (if any)
Evaluation Report

Project description:
  • Goals for change
  • Rationale for these goals

Summary of results:
 • Outline of the action plan
 • Data gathered from action steps
 • Description of methods used
 • Any unplanned results and problems
Evaluation Report
Contrast between goals and results:
  • Review of goals point by point against
  • Discussion of whether the symbol of
    success is achieved

Recommendations for the future:
  • Benefits from the change
  • Mistakes to be avoided in future
  • Implications of the change