Sub: Management Topic: Human Resource Management
Measures to ensure high quality Staffing Process.
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Tanglewood’s top management is highly committed to improving customer service quality, and
proposes that simply finding the cheapest way to hire is not sufficient. What measures of
staffing quality do you think are useful and why?
Tanglewood’s top management understands that for the retail industry, which works in very
close contact with the end customer with numerous touch points, having quality employees
who understand customer service would be a