Directors Insight

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					Spring 2008

From Campus to Career

Director’s Insight

Melinda Burke

Global Retailing Conference 2008 Speakers Include:

Terry J. Lundgren President, Chairman & CEO Macy's, Inc.

Marc Ecko Chairman of the Board & Chief Creative Officer Marc Ecko Enterprises

Building tomorrow’s industry leaders today- this is the goal of our programs and activities in the Terry J. Lundgren Center for Retailing. By offering our a students a rich blend of academic coursework, internship experience, leadership and service activities, our graduates have a strong focus on their career goals, know what skills they bring to the workplace and possess the necessary work ethic to be successful. Our TJL Center corporate advisory board partners provide the input needed to be sure the curriculum we offer had the right mix of theory and application. The involvement of our corporate advisory board partners in the classroom speaker series insures that our students are aware of industry challenges and priorities. We encourage students to participate in structured internship programs that provide essential real world experience, and we award academic credit for their effort. Our students make the most of this internship experience –in the summer of 2006 over 96% of our 50 interns were offered jobs by the end of their internships! Our Lundgren Center partners identify the qualities they are seeking in their recruits and we work hard to develop those characteristics in our students. The qualities might be leadership and teamwork skills, which we develop through student involvement with SIFE, Future Retail Leader Association or the TJL Center Ambassadors. Perhaps they include negotiation and conflict resolution skills, which are the focus of special workshops sponsored by the TJL Center and LaVista Associates. Our willingness to listen to and work with our corporate partners has resulted in a retailing program that is the best in the nation in developing future talent. It is this partnership-among industry leaders, faculty and students- that makes our Retailing and Consumer Sciences program successful. As we look towards the future, we also anticipate moving into our new building in May, perhaps the most lasting benefit of partnership imaginable. Many thanks to our partners who supported our campaign and made what many thought was impossible a reality.

The Norton School Emerging Professional Award
by Soyeon Shim, Director, John and Doris Norton School of Family and Consumer Sciences

Daria Myers President Origins Natural Resources

Each year, the school's Alumni Council recognizes a young alumnus at the Homecoming Alumni Luncheon. It was a great pleasure this year to recognize Danielle R. Meier, Manager, Deloitte as this year’s recipient of our Emerging Professional Award. This was especially exciting for me, because I taught Danielle when I was a professor in Retailing back in 1998. From the first day of class, she stood out among her peers. She frequently challenged the class to explore a topic in more depth and to question the curriculum. Danielle joined Deloitte in 2002 as a manager and a leader in the Direct to Consumer practice at Deloitte. Throughout her career, Danielle has focused on simplifying complex problems and developing strategic, executable solutions. She has also focused on leading business transformation projects on behalf of top retailers.

Soyeon Shim and Danielle Meier

Sean Feeney President & CEO Inovis

Her return to the University of Arizona to serve as a partner on the TJL Center Board has also given her a great opportunity, both personally and professionally, to provide a consulting perspective within the RCS program/ curriculum and with regard to future retail leadership.


Brand New Thinking: The Innovation Leaders
Keynote Speaker Terry J. Lundgren
President, Chairman & CEO Macy's Inc.

April 10-11, 2008
Please join us at Loews Ventana Canyon Resort Tucson, Arizona

You Will Learn... how increased competitive demand for innovation will require strategic, actionable performances.

Terry J. Lundgren Center for Retailing phone email 520.621.1715 Web site

Corporate Partner

Mr. McDermid believes there is tremendous opportunity for anyone, including himself. “There are endless opportunities in the business of retailing from the real estate perspective,” and General Growth Properties offers a large array of career paths. He discovered how broad this industry is and the opportunities available once he dug into it. General Growth offers careers in marketing, leasing (site selection), design, construction, accounting, and management to name a few. When asked why he stays with General Growth; he expresses how dynamic the company truly is. The continued opportunity he has with them allows him to grow professionally. “General Growth is a dynamic, fast-paced and fun company to work for,” McDermid states. Mr. McDermid is proud of his relationship with the Terry J. Lundgren Center for Retailing and hopes to see it expand. Since the partnership with the Center, students have been exposed to a very different side of retailing. GGP sponsors the Principles of Retail Real Estate Development and Management course as one way to introduce students to other areas of retail. The course offers an overview for academic and career success in the field of retail shopping center development and management. General Growth hopes it has created interest for more students to look into the vast career opportunities available in the retailing world.

Bill McDermid of General Growth Properties (GGP) emphasized this career outlook, “finding opportunity and continued growth.” He believes that by digging into a career path individuals will find a vast amount of opportunity available to them. He believes a little initiative is needed to find a growing company that is also a good fit. Currently Mr. McDermid, Vice President as Asset Management, is in his sixth year with GGP. He discovered retail business development through a summer job where he was challenged to build a retail store from planning, to implementation. Much has changed since then. These days his projects range from $200 million to $2 billion projects with GGP.

By Christina Morris Student Advisory Board

General Growth Properties is a family founded business with over 50 years of experience in the shopping center industry. They are the second highest Real Estate Investment Trust (“REIT”), where they own, develop, operate and manage shopping malls in 44 states as well as internationally in Brazil, Turkey and Costa Rica. Their portfolio totals more than 200 regional shopping malls, approximately 200 million square feet of retail space and over 24,000 retail stores nationwide. The company focuses on building experiences for their customers and their vision statement exemplifies that attitude of People Creating Special Places and Experieinces.

“Go Pro” Business Etiquette Certificate by Kristy Ruiz
At a recent dining etiquette dinner, over 50 UA students were preparing themselves for the professional workforce by learning the proper dining etiquette needed for interviews, formal dinners or other social networking events. Our new “Go Pro” Business Etiquette Certificate prepares students for the transition from student life to internship and careers. This new cuttingedge program is executed through collaborative efforts of Students In Free Enterprise, the Terry J. Lundgren Center for Retailing, and Philip Morris USA (PMUSA). The certificate kicked off the first of three workshops on January 30 with Dining Etiquette. Participants practiced assertive handshakes and proper introductions and learned how to showcase their attention to detail through the appropriate use of a napkin, flatware, elegant conversation, and of course, how to dress. Students quickly learned that dining is not just about a meal, but part of corporate branding and customer service. Follow-up workshops will focus on the etiquette expectations in an interview and the business etiquette pitfalls of the first year on the job. At the end of the workshop series, students who participate and attend all workshops will be “Go Pro” certified. They will receive recognition with a certificate and be eligible to proclaim their new found skills on their résume. Thank you to PUSA for their continued support in preparing today’s college students to be tomorrow’s industry leaders.

Career-Wise Cats, Expanding the Reach of Retail

by Kristy Ruiz

PetSmart has announced a $1 million endowment to the Terry J. Lundgren Center for Retailing to support the launch of Career-Wise Cats: Companion Animal Track, a program that will introduce students from across campus to careers in Retailing. Through this joint venture we will provide exceptional professional development for our Retailing students as well as students from different majors such as Animal Sciences and Education. Career-Wise Cats is a multiphase program that targets students at an early stage in their academic career to teach them about careers in retailing, with a focus on PetSmart the largest specialty pet retailer of services and solutions for the lifetime needs of pets. Phase I of Career-Wise Cats started this spring semester with a 1-unit course entitled “Self in the World of Work: Companion Animal Track.” Students will practice interaction skills in role-play situations, learn from guest speakers that will provide real-world perspectives, and experience mock interviews along with performance feedback. All 15 of these new students will be searching for a summer internship with retailers such as PetSmart. We thank PetSmart once again for this collaborative effort to provide our students with continued opportunities.

Graduate Students Study the Future of Business By Rena Shifren
It is no secret that students in the Retailing and Consumer Sciences (RCSC) graduate program spend countless hours on research projects that result in answers to relevant, perplexing questions. But what exactly are they working on – and what can those projects mean to business practitioners? The following is a small sample of some of the ongoing research projects that are being undertaken by RCSC graduate students under the guidance of their faculty advisors:
Qualifying Holistic Business Planning

justice perceptions may provide organizations with some guidelines for allocating service recovery resources in an efficient manner and developing effective service recovery procedures.
Towards an Enriched Organizational Ecology Framework of Foreign Market Entry: The Explanation for Retailers’ International Expansion

Theory suggests cultivating good relationships with others is a sustainable competitive advantage. Preliminary findings suggest an analogy with individuals—good deeds develop social capital among others that can be “cashed in” later, especially in troubled times. But, while the virtues of holistic business planning have been extolled in the business press, there is no hard, academic evidence to show these so-called firms of endearment (FOEs) outperform non-FOEs. Under what conditions do FOEs thrive? Why or how are FOEs successful (if at all)? Even if we know what criteria to measure, how is success measured? What can managers manipulate to improve success? Before these managerial questions can be answered, the phenomenon must be understood through qualitative and exploratory research, which is currently being undertaken by Basil Chiu, RCSC doctoral student, under the guidance of Dr. Anita Bhappu. Through interviews with experts, Basil is attempting to describe holistic business planning’s salient aspects.
Customers’ Justice Perceptions in Service Recovery

Foreign market entry is an important issue in international marketing. In recent years, the dominant research, which has received criticism, has been based on transaction cost analysis or efficiency. Organization ecology theory, an alternative theory, complements the traditional research by conducting population level analysis and emphasizing the effects of resource constrains, interorganizational competition, and temporal disequilibrium on organizational viability. However, organization ecology theory has some limitations, particularly concerning its unrealistic assumptions on density dependence. Research recently conducted by doctoral student Chuanyi Tang and Dr. Eric J. Arnould, addressed these limitations and established an enriched organizational ecology framework for organizations’ foreign market entry. In the new framework, not only the size but also the growth rate of carrying capacity was emphasized; not only the density but also the size diffusion of organizations was considered. Furthermore, the unrealistic assumption of density dependence theory was released, sub-population dependence was suggested, and the moderating effects of organization inertia and environment uncertainty were identified. Most ecological studies on foreign market entry focus on the analysis of population density or organizations’ prior entry and exit in a host market. However, current density dependence theory has two major problems. One is that it simply counts the total number of firms and doesn’t take into account firm characteristics and population composition. In fact, these factors reflect market structure and opportunities, and thereby influence potential newcomers’ entry decision. As a result, the new organizational ecology framework takes into account not only the density but also the size diffusion of organizations. Another weakness of density dependence theory lies in its unrealistic assumption: all organizations impact other organizations’ mortality rates equivalently. A better basis for the theory, called imitative isomorphism, stresses that different sub-sets of a population have different effects on other retailers’ entry decisions, and the bundled effects of density dependence can be separated into different characteristics of the sub-sets. It seems that the number of foreign retail entries into a host country not only has a U-shaped relationship with the density of the retail outlet in the host country, but also has stronger U-shaped relationships with the number of prior entries and exits made by all the other foreign retailers, retailers with the
3 Continued on page 6

Basil Chiu

Jung Kim

Lin Guo

Customers’ justice concerns are acknowledged by existing literature as essential for understanding how firms’ service recovery performances are evaluated after service failures (e.g., Goodwin and Ross, 1992; Homburg and Fürst, 2005). In evaluating service recovery performance, customers care not only about the fairness of the firm’s decision making outcome (i.e., distributive justice), but also about the fairness of the firm’s decision making process (i.e., procedural justice) by means of which the decision outcome is achieved (Conlon and Murray, 1996). However, to date, there are few studies that attempt to identify the antecedents which determine customer distributive and procedural justice perceptions of service recovery encounters from a theoretical perspective. By integrating equity, control, and group-value theories from the legal literature, this research, conducted by Lin Guo, RCSC doctoral student, and Dr. Sherry L. Lotz, will attempt to fill the gap and develop a theory-driven model for customers’ justice perceptions in service recovery. The investigation of how customers formulate their

Chuanyi Tang












AN Leah Scherotter Gap Intern
Imagine spending your work day at one of the world’s largest specialty retailers…an apartment in San Francisco’s North Beach with a view of Alcatraz and the Golden Gate Bridge…and having an indescribable feeling that you truly are living your dream internship. My summer spent interning at Gap Inc. placed me in this perfect setting for ten weeks, while gaining a remarkable amount of knowledge from talented mentors and professionals in the industry. Gap Inc. runs more than 3,100 stores worldwide, and operates four of the most well-known brands worldwide: Banana Republic, Gap, Old Navy, and Piperlime. As a Gap Inc. intern, I was assigned to the merchandising team for men’s denim at Old Navy. During this experience I was challenged to fully understand the product in its competitive landscape by completing in-depth competitive shops. I was then able to utilize this knowledge and apply it to the Old Navy men’s denim business. I learned to evaluate key financial metrics, and assisted in creating merchandise strategies for Old Navy stores nationwide. I also had the privilege of participating in and leading cross-functional meetings among designers, planners, and production managers. In addition to the many skills that I acquired, I was able feel a part of the unique Gap Inc. corporate culture. I was honored to participate in the “Intern In Action” community service day, the San Francisco AIDS Walk, and many other events that are special to Gap’s distinctive culture. To be sure the interns really felt at home, we had weekly informal sessions with the company’s top management, including Gap Inc.’s CEO, CFO, and the presidents of each brand. After this exciting, challenging, and unforgettable experience with Gap Inc., I clearly knew what I wanted to do upon graduation. I will be starting with Gap Inc. in the fall in their Retail Management Program. The networking opportunities that the Lundgren Center has provided me allowed me to find the company that I truly feel proud to call my employer.












Adriana Barillari Wells Fargo Financial RCSC Alum
After having completed two internships Adriana Barillari used her UA degree and internship experience to land a career opportunity with Wells Fargo Financial. A May 2007 graduate from the Retailing and Consumer Sciences major, it was a meeting with Wells Fargo recruiters Kevin Shrout and Bruce Baca at a UA career fair that piqued her interest in the company. She joined the company in October 2007 in the financial division as a Credit Manager. She has been impressed with the strong training program offered by Wells Fargo Financial, a unique sales methodology that is included as a large part of the overall training. The Core Sales 12-week training program is designed for all new employees to ensure that their sales skills are as effective as possible. As part of the training each new team member is sent to a four-day class in either Denver or Dallas on this Core Sales selling technique. Training continued in the local office where she worked closely with the manager as well as completed more online courses. Topics discussed during the training included product knowledge, selling technique, compliance, company and product policy, and finally, ethics. Adrianna credits the Leadership, Ethics and Practice course taught by Felicia Frontain as one of the most important courses she took at the University of Arizona, instilling in her the importance of ethics within a company. She is proud of the fact that Wells Fargo Financial has a strong commitment to ethics, with regard to both employees as well as customers. There are multiple cross checks and significant oversight across all operations to be sure the company adheres to the policies and the ethics in which the company believes.

RobeRt J. VeRdisco Retail scholaRship
goes to

Ua siFe

Whitney maintains an outstanding GPA as a Business Management major while serving as the SIFE co-president as well as leading the Ethics and Uganda projects. As a future retailer, Whitney shows real promise as well. She is an artist in her free time, and she has managed to turn this hobby into a business. Her work with fused glass has resulted in a web-based business, with representation in several galleries in Maine and Massachusetts. At the Florida conference, she had the opportunity to network with Michael Polk, the president of

Sponsored by Unilever and the Retail Industry Leaders Association (RILA), this competitive scholarship is awarded to one outstanding student in the United States with an interest in the retailing industry. The University of Arizona SIFE Team is proud that Whitney Munroe, the co-president for this year’s team, was awarded the prestigious $5,000 Robert J. Verdisco scholarship at the recent Leadership Forum in Naples, Florida, sponsored by RILA. In addition, the UA SIFE Team received a $1,000 award to support projects.

Unilever, Pernille Lopez, the president of IKEA North America, and Zev Weiss, the CEO of American Greetings Corporation, just to mention a few. “This was truly a once in a lifetime experience for me and because of this, I am currently pursuing an internship with Unilever for the upcoming summer. Being awarded the Robert J. Verdisco Scholarship opened my eyes to the world of retailing and the limitless possibilities which surround it,” she exclaimed.













Emma Henry JCPenney RCSC Alum
Emma Henry spent the last year of her college experience leading the UA SIFE Team to a Final Four finish at the SIFE National competition. Today she works as an allocator, an integral member of the Southpole team at JCPenney. She graduated from the University of Arizona in May 2007 with a degree in Retailing and Consumer Sciences and launched her career with JCPenney in Plano, Texas shortly thereafter. She loves the corporate office; in fact it has become her home away from home. The office environment is open and airy and the culture is professional but casual. Her training has consisted of both classroom instruction and on-the-job training. The classroom time is spent learning the extensive systems at JCPenney. Her on-the-job training was as a part of a buying team consisting of the buyer, assistant buyer, planner and allocator. Her primary job was to learn the responsibilities of all the team members and absorb as much info as possible in order to get ready for her first assignment as an allocator. The biggest challenge for Emma when she started her job was accepting the high level of responsibility she was given. She was encouraged to take the initiative and seek out the support she needed to do her job well. “It is very different from having a university professor give assignments in class for a grade. I love the freedom I have to get my job done and control my own success. I have learned so much through the training program and now I am ready to contribute to the Southpole buying team in the Junior Division,” she said recently. Emma will spend the next 18 months as an allocator and may pursue a career track in buying, with assistant buyer as her next position. She can also go into planning and look at the business from a financial perspective. There are also opportunities in product development, sourcing, marketing, store execution, or JCPenney Direct. Emma thinks she has a bright future with JCPenney. Her interests now are in planning, but that could change as she learns and grows with the company!

Rachel Salter Laundry by Design RCSC Alum
Rachel Salter always knew she wanted to live and work in New York City, the hub of the fashion industry, so what better place to launch a career? It wasn’t without a lot of hard work, dedication and patience that she made her dream come true. She began working at the Laundry by Shelli Segal boutique when she arrived in New York City. At the same time, she was also interning with Cynthia Rowley in the public relations department. This internship ultimately led to a job, where she remained for a year and worked on and attended New York Fashion Week. Through it all she also stayed with her retail job with Laundry, and worked weekends at the store. When a position opened up in the Laundry corporate office, she was brought on board. Rachel now works as the Northeast Field Merchandiser for Laundry by Design (formerly Laundry By Shelli Segal). Laundry operates under Liz Claiborne, Inc., a $5 billion conglomerate, that gives life to brands like Juicy Couture, Kate Spade and Narciso Rodriguez. Her primary responsibilities are to make sure the Laundry brand is being properly represented at the store level, to merchandise the product in a visually aesthetic way, to conduct staff seminars in order to create brand and product awareness and to plan and execute in-store events to drive sales. One of the highlights of her job is being able to spend time in some of the top department stores in the country, including Saks Fifth Avenue, Neiman Marcus, Bloomingdale’s, Lord & Taylor and Macy’s. Rachel also enjoys working closely with the sales team and sitting in on market appointments with buyers to ensure they are getting profitable assortments into their stores. Providing the design team with constant feedback about the merchandise and her insights on the competition is also crucial to her position. Rachel credits her success to the foundation built through the Retailing and Consumer Sciences program. She credits much of her marketability to the RCSC courses she completed while at the University of Arizona, as they accelerated her knowledge and ignited her passion. “The business, marketing strategies, customer relations and leadership and managerial classes gave me a broad understanding of the dynamic retail world in which I am now immersed. I was prepared to multitask and be a proactive thinker. I am confident that my education and various jobs here will propel me to be successful in my own business one day,” she said in a recent interview. Finding her dream job in New York City, it is a certainty her career has only one way to go...up.


Continued from page 3

From camPus



same retail format, and retailers from the same home country, etc. Thus, in the new framework, the unrealistic assumption of density dependence theory was released, since not only was density emphasized, but the size of diffusion of organizations was considered as well. International experience and firm size are good proxies of firm inertia in the international market. Since selection processes favor organizations with inert structures, experienced and large organizations tend to make foreign entry decisions consistent with their own experience and care less about the signals of population density. Since organizations reduce risks through mimicking other firms in a highly uncertain environment (e.g., DiMaggio & Powell, 1983), it is more likely that organizations conduct legitimacy seeking in more uncertain environments and are more affected by the signals of different population densities. This research provides important implications for managers on their foreign market entry decision. Firstly, managers should pay attention not only to the market size of the host market, but also the market growth rate, and not miss the rapid growth opportunities of the host markets. Secondly, to a host market with great uncertainty, foreign companies could depend more on the density indicators of certain sub-populations such as the firms that have some similarities or are successful to increase survival rate. Thirdly, foreign organizations should pay attention to not only the density of the whole population, but also the density of certain sub-segments of the population. For example the organizations that are from the same home country or have the same format. Maybe the density of these subsegments can provide a better legitimacy indicator. Fourthly, the foreign organizations should pay attention to not only organization density, but also the market structure such as market concentration and recourse partitioning, because different market structures indicate different competition situation and opportunities for different strategic groups. Fifthly, those companies which have greater international experience and firm size can depend more on their own experience and routines, and care less about the density of certain populations in the host country.
Violation and Recovery of Consumer Trust in Service Providers

conGratulations to our retailinG and
consumer sciences Graduates, they are GoinG Places! We Wish them the best as they beGin their careers.
Dominique Altamirano Dillard’s Leila Bahbah Sears Corporate Ashley Jean Campbell applying to Law School Nicholas Dodson Macy’s West Corporate Jennifer Ginsberg Macy’s West Corporate Rebecca Gold attends the Fashion Institute of Design and Merchandising Anna Millstone Gearys Beverly Hills Michelle Moore Sears Corporate Patrice M. Nolen Mervyn’s Corporate Nicole Denell Scott Monterey Bay catalog

GoinG Places
Jennifer Reddoch Dillard’s Nathan Reeder Schindler Elevator Corporation Nicole Denell Scott Monterey Bay Catalog Ashley Lynn Talley Philip Morris USA Giana Turner Dillard’s Miriam Ivette Valencia Walgreens Tracy Wells Macy's East Talia Alicia Wright Nordstrom

A New York Minute

by Kiersten Abraham

Psychology and management scholars generally agree that most trust violations directly lead to relationship dissolutions. However, in retailing, while much scholarly work has been conducted on the topic of service failure and recovery, not many attempts have been made to look at service failures as marketplace malfeasances that can lead to violation of consumer trust. Subsequently, the research by RCSC Master’s student, Jung Kim, under the guidance of Dr. Sherry Lotz, attempts to bring together three separate but related research streams in marketing: service failure and recovery, customer switching behavior, and trust, while also drawing from other related literatures in other aforementioned fields. More specifically, this research examines different types of trust violations, of trust recovery strategies the service provider can employ, and the effect of relationship types on the likelihood of consumer trust recovery.

A chance to experience retail, fashion and see top designers made the New York City trip an incredible opportunity. In January eighteen retailing students, set off to the Big Apple to attend the 2008 National Retail Federation Convention and personally meet with some to the major faces in the retail industry. There was a live spotting of Ralph Lauren in his corporate office, shaking hands with Terry J. Lundgren, touring Wal-Mart fashion offices, conversing with buyers from Macy’s East,, Macy’s Merchandising Group and Bloomindales, and venturing to the International Council of Shopping Centers. Not only did the students build relationships with all of these astounding companies, but they personally experienced the environment of each of the offices and received a firsthand look at what it would be like working for them. With these kinds of key faces representing the retail industry today, setting an example for the leaders of tomorrow, and personally inviting students into the corporate offices, the students couldn’t help but smile at what lies ahead for them in the future of retail.

KIM’S VIEW from the Center
For 13 years, the Global Retailing Conference has consistently delivered practical information, proven techniques and ground-breaking ideas that enable individuals and organizations to succeed in the intensely competitive, global marketplace. This year’s conference… n Presents the best thinking of retail innovators whose strategies will determine tomorrow’s most successful industry trends.

February 14 February 18, 26 February 19 February 19, 20, 21 February 20, 21 February 20 February 21 February 28 March 24 March 24 March 25, 26 April 9 April 17 Stacey Kretzmann, Enterprise Rent-A-Car Sue Bandurraga, Walgreens Amy Rhoden, PetSmart Shelley Huff, Amanda Davis, Wal-Mart Eleni Kanelos, Macy's Caitlin Callaham, Harry & David Erika Wirtz, Mervyn's Lisa Locker, PMUSA Cynthia Cohen, Strategic Mindshare Tommy Baroodi, Nestle Purina Casey Landes, Kohl’s Erica Sheckton, JCPenney Stacey Kretzmann, Enterprise Rent-A-Car

Features appearances and presentations by executives from Microsoft, Wal-Mart, Macy’s, Vera Wang, PetSmart, Deloitte Consulting, Office Depot, Tommy Hilfiger and other successful organizations. Invites the audience to listen in on a roundtable discussion with industry luminaries, moderated by Macy’s CEO Terry J. Lundgren. Attracts global participation from retailers across all levels of industry operations, academicians, and university students interested in first-hand knowledge about industry challenges and opportunities.



The Global Retailing Conference is supported by the Terry J. Lundgren Center’s Corporate Advisory Board, which includes retailers and partners from the world’s largest and best-known organizations. Speakers include: Terry J. Lundgren, Chairman, CEO, President – Macy’s Inc. Jeanne Bliss, Author, Chief Customer Officer: Getting Past Lip Service to Passionate Action Marc Ecko, Chairman of the Board, Chief Creative Officer – Marc Ecko Enterprises Roger Farah, President, COO – Polo Ralph Lauren Sean E. Feeney, President, CEO – Inovis Dr. David Ginsberg, Vice President – SAP Industry Solutions/ Trade Group Mindy Grossman, CEO of Retailing – IAC Interactive/HSN Christophe Heurtevent, Enterprise Partner Group Marketing Director – Microsoft France Tony Hsieh, CEO – Jan de Jong, Worldwide Retail Industry Manager – Microsoft John McAteer, Head of Retail – Google Doug McMillon, President – Sam’s Club Daria Meyers, President – Origins Natural Resources Paul Miller, Sr. VP – Sears Holdings Corporation Carl E. Steidtmann, Chief Economist – Deloitte Research See you there! For more information visit

OTHER EVENTS 2008~2009
February 6-9 February 7 February 12-15 February 13 February 20 February 27 March 6-9 March 15-23 April 6-7 April 9 April 10-11 April 26 May 13-15 October 23 October 23-24 October 25 San Francisco Study Tour DECA Conference Las Vegas MAGIC Show Go Pro Etiquette Workshop: Business SIFE Career Expo, SUMC Go Pro Etiquette Workshop: Interview Duel in the Desert National Personal Finance Case Study Competition Spring Break SIFE Regional Competition TJL Spring Corporate Advisory Board Meeting and Dinner Global Retailing Conference Junior Duel SIFE National Competition, Chicago, IL McClelland Park Building Dedication TJL Fall Corporate Advisory Board Meeting UA Homecoming


corPorate Partners & sPonsors

C orporate a dvisor y B oard

Bridgestone/Firestone, Nelson Diaz, Regional Manager CVS/pharmacy, Dave Burton Sr. Manager, IS Deloitte, Danielle R. Meier, Manager Dillard's, Jim Benson, Director of Advertising Duty Free Stores (DFS), Daniel Binder, Sr. Vice President Enterprise Rent-A-Car, Stacey Kretzmann, Group Recruiting Manager Farm Bureau Financial, Ron Lee, CLU, CPCU, Regional Vice President Firestone Complete Car Care, Bill McDern, VP, Jim Fogely, District Manager General Growth Properties, Jill Harlow, Group Marketing Manager Gordon Brothers, Ann Merrill Harry & David, Rudd Johnson, Senior Vice President Human Resources Henkel, Christine Colley, Director, Customer Process, Data Management Hilco Merchant Resources, LLC, Michael Keefe, President & CEO ICSC, Sarah Ritchie, Manager, ICSC Education Foundation JCPenney Corporation, Timothy M. Nichols, Sr. VP, Regional Manager., West Region Kohl's, Casey Landes, University Relations Mgr., Omar Segura, VP Regional Manager KPMG, Christine St.Clare, Partner Macy's West, Tim Plunkett, DVP – Recruitment & Placement, Eleni Kanelos, Manager College Relations Mervyn’s, Stephanie Polon, Campus Relations MPC Pro, Bradley Muller, Senior Account Executive, Clayton Wiffen, Account Executive Neiman Marcus, Maria Jaimes, Merchandise Manager Nestlé Purina PetCare Tommy Baroody, Director of Business Development Nordstrom, Leslie Aoyama, Diversity Affairs Director NRF Foundation, Kathy Mance, Vice President Office Depot, Miles Katz, District Sales Manager Payless ShoeSource, Wendy Jacek, VP of Retail Operations South PetSmart, Neil Stacey, Western Region Vice President Philip Morris, USA, Lisa Locker, District Manager Protiviti, Inc, Rick Childs, Managing Director Sears, Anne Hand, Regional Vice President Smith & Hawken, Nori Kricensky Strategic Mindshare, Cynthia R. Cohen, President University of Arizona BookStore, Frank Farias, Director Vertical Communications, David Looft, VP Sales & Service Walgreen’s, Sue Bandurraga, District Manager Wal-Mart Stores, Inc., Paul Beahm, Sr. Vice President Wells Fargo, Marsha Grist, Sr. Recruiter

H onorar y B oard M eMBers s tudent a dvisor y B oard
SPRING 2008 Kiersten Abraham Lauren Armbruster Shandee Fraser Mireya Gomez Kimberly Jewell Michelle Jones Dani Laven Stefanie Mackler Andrew Mirkin Christina Moreno Christina Morris

Ellen Goldsberry, Director Emeritus, Center for Retailing Terry J. Lundgren, Chairman, President and CEO, Macy's Inc.

Leah Scherotter Rebecca Schwartz Cindy Telles Whitney Wilkening Natalia Zbonack

terr y J. L undgren C enter
TERRY J. LUNDGREN CENTER FOR RETAILING Editor: Melinda Burke Managing Editor: Kimberley Brooke Administrative Assistant: Annette M. Garcia


r etaiLing

The Terry J. Lundgren Center for Retailing is housed in the Division of Retailing and Consumer Sciences in the College of Agriculture and Life Sciences, John and Doris Norton School of Family and Consumer Sciences at the University of Arizona. The Center works to illuminate the issues facing retailers today and to prepare college students for careers in retailing. To obtain more information contact: The Terry J. Lundgren Center for Retailing The University of Arizona PO Box 210033 ~ Tucson, AZ 85721-0033 Phone: 520.621.1715 Fax: 520.621.3209 Email: Web site:

t He f uture


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PO BOx 210033 • TucsOn, AZ 85721-0033

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