Metered taxi vehicles (1) From a date to be determined by MEC by publishing a notice in the Gazette, no metered taxi vehicle shall operate for more than twelve months from the date of issue of an operating licence or from the date of the previous mechanical inspection without undergoing comprehensive inspection at registered testing centre, complying with the requirements of code of practice SABS standard 047, and where applicable standard specification SABS 1207. (2) An inspector at a testing station referred to in sub-regulation 5(1) shall issue a report to the Board reflecting all the vehicle areas inspected and the findings in each; (3) In the event that the report referred to in sub-regulation 4(2) of these regulations recommend major overhauling of the engine or the wiring system in the vehicle, then such vehicle will be required to undergo fresh calibration of the meter before being allowed to operate again; (4) An operator must notify the Board in writing within twenty one days of a metered taxi having been out of service or if it is anticipated that a metered taxi will be out of service for a period of more than twenty one days; (5) In giving the notice contemplated in regulation 4(5) of these regulations, the operator must give reasons for the inactivity of the metered taxi concerned; (6) Metered taxi vehicles must be kept in a clean and safe operating condition, including ensuring that all lights, brakes, window glass, doors, bumpers, paint, upholstery, communication devices and all parts affecting the safety of the passengers; (7) Metered taxi vehicles that are not complying with sub-regulation4 (6) shall be suspended from providing the service by the Board giving them a written notice to that effect, such notice shall also invite the operator holding operating licence for the metered taxi vehicle concerned to appear before the Board on a date stated in the notice to show cause why the operating licence may not be withdrawn; (8) The Board, after hearing the operator referred to in sub-regulation 4(7) m decide to withdraw the operating licence or order that the metered taxi concerned be fixed and undergo and pass the test referred to in sub-regulation 4(2) of these regulations; Metered taxi driver identification car (1) The Board may require all the drivers operating a metered taxi vehicle within the province to carry identification cards containing the following information: (a) a colour picture of the face of the driver of the size approved by the Board ; (b) The name and the surname of the driver written in a font and size approved by the Board; (c) The name of the operating licence holder under which the metered taxi concerned is licensed to operate; (d) The identity number of the driver concerned corresponding with such driver’s identity document issued by the Department of Home Affairs to the South African citizens; (e) The contact number of the operator, that must be in working order and accessible to a person calling it; (2) The Board must determine the colour and appearance of the driver identification card including the security features to ensure that only cards issued from an authorised and Board approved source are used; (3) All the holders of permits or operating licences for metered taxi services must apply to the Board for authority to obtain the driver identification cards not later than a final date determined by MEC and published in the Gazette; (4) The applications for metered taxi driver identification cards must be made on form and submitted to the Board with the application fee prescribed in Schedule1 (5) Where the operator of a metered taxi service has failed to apply for the relevant driver identification cards by the final date published under sub-regulation 5(3) of these regulations, such operator may not allow any driver not issued with the metered taxi driver identification card to operate the metered taxi; (6) Each metered taxi driver must display a valid driver identification card at all times prominently in the taxi in a location that is plainly visible to passengers; (7) An identification card is not transferable. (8) Any person who allows the use of or who uses a fraudulently issued card a not validly issued to him the purposes of these regulations commits an offence; (9) Where the driver leaves the employ of an operator to be employed by another operator, such driver must notify the Board within 14 (fourteen) days of having started employment with the new operator failing which he commits and offence; (10) An operator who employs a new driver must notify the Board within 14 (fourteen) days of having employed the new driver giving full particulars of such a driver including the details of when such driver’s identification card expires, failing which such operator commits an offence; (11) The driver identification card shall be issued once a year on the anniversary of the first issuing of such card; (12) The Board shall designate an official of the Board to issue driver identification card on application through the completion of form by qualifying applicants. Taxi driver conduct (1) The conduct of the metered taxi drivers must comply with the provisions of the Code of Conduct for Metered Taxi Drivers published with these regulations; (2) An operator who is in the process of employing a metered taxi driver must draw. (3) The attention of such driver to the provisions of the Code of Conduct referred to in sub-regulation 6(1) and it shall also be incorporated by reference to any operation or employment agreement between the operating licence holder and prospective metered taxi driver; Customer service requirements (1) As from a date to be published by the MEC by notice in the Gazette, the Board must determine a suitable customer service plan to apply for each of grades referred to in regulation 2 of these regulations; (2) The customer service plan must cover at least the following: (a) operational plans the operating licence holder intends to implement or introduce that would improve the service to customers; (b) procedures to be used in dealing with different service requirements, including but not limited to special medical needs; (c) procedures the operator will employ to keep each person who calls for service informed of the status of his request; (d) listing of customer complaints involving the operator per month including the nature thereof; (e) detailing of the manner of handling of complaints against the operator; (f) listing of traffic and other road use related contraventions by the metered taxis licensed to the operator; (g) insurance cover and other related benefits available to the customers using the metered taxis licensed to the operator; Requirements in respect of meters (1) The Board must not issue an operating licence for a metered taxi service unless a meter has been fitted to the relevant vehicle. (2) No meter may be installed unless it is manufactured according to specifications laid down or approved by the South African Bureau of Standards (SABS) and such installer and his facilities are accredited by South African National Accreditation System (SANAS). (3) The maximum tolerances allowed on meters are- (a) 20 meters per kilometre; and (b) five seconds per minute. (4) Meters must be designed so that they cannot be adjusted after being sealed; (5) No meter may be used unless it has been tested and sealed by an accredited laboratory contemplated in section 3(c) of the Standards Act, 1993 (Act No.29 of 1993) or another institution approved by the SABS in terms of that Act. (6) Seals affixed to a meter must be kept intact and if broken or defaced the vehicle may not be used to provide a metered taxi service until the meter is properly resealed and retested by such a laboratory or other institution. (7) Where a maximum tariff has been prescribed, meters installed in metered taxis must be tested by such a laboratory /institution before sealing register a fare in accordance with that tariff. (8) Meters must be fitted in such a position inside the taxi that the recorded fare is visible to passengers occupying rear seat or seats and must be illuminated after dark. (9) A meter must only be used in a vehicle for which it has been calibrated; (10) No changes are allowed in the appearance of a motor vehicle that has been calibrated with a meter, particularly pertaining to the appearance, type and size of tyres and rims; (11) Where tyres being replaced are not exactly the same, in all respects with the tyres being replaced on a vehicle, then such vehicle must first undergo recalibration of the meter before assuming service, failure to do so will constitute an offence; (12) Meters may charge for extras if they are provided with a separate indicator which displays the extra charges in a manner visible to passengers. (13) Unless the fare is agreed before the journey begins under section 8(5) of the Act, the driver of a metered taxi must set the meter in motion as soon as he or she arrives at the passenger’s starting point, and not sooner, and must stop the meter from recording immediately upon termination of the journey, but may charge for waiting time. (14) A person who calls or sends a metered taxi without using it, must pay the estimated fare for the distance concerned, and if the taxi is kept waiting before being told that the service is not required, the person must in addition pay for waiting time. (15) Where an authorised officer suspects that a meter is not working properly, he or she may address a written notice to the driver or holder to take the taxi for inspection to a place and at a time specified in the notice (16) no one may- (a) use a vehicle or allow it to be used as a metered taxi services unless the vehicle is fitted with a meter which has been tested and sealed in terms of these regulations and other applicable laws, and which is in good working order, or with a meter which does not register the true fare; (b) destroy, break or temper with the seal affixed to a meter; (c) adjust, interfere with or temper with a meter or any connection thereof, or any tyre or fitting of a taxi so as to cause or allow the meter to register any fare other than the true fare. (d) charge a fare at tariffs which exceeds any maximum determined under the Act or any other law; (e) fail to comply with a notice contemplated in sub-regulation (15), and anyone who does so commit an offence. Records of metered taxi services (1) Operators of metered taxi vehicles must cause the driver of his licensed vehicle to keep a logbook containing at least the following: (a) Date and time passengers picked up and dropped off for each journey; (b) number of passengers carried; (c) origin and destination of each passenger conveyed; (d) fare charged, and (e) number of kilometres travelled between point of origin and destination. (2) The logbook must be kept in the vehicle and be shown on demand to an authorised officer. (3) The logbook must be in the format prescribed in Form 2 in Schedule 2. (4) The holder must maintain all the logbook records for a period of five (5) years after the establishment of each record; (6) The holder concerned must supply a municipality, transport authority or core city on demand with information from his or her logbook as requested, or with copies thereof, at the cost of the municipality, transport authority or core city. (7) The driver of a metered taxi service must use and issue a receipt to every passenger who uses the service, the receipt must be issued , at least in duplicate which must show the name of the driver , the operator, the amount received and a brief description of the journey as well as the time and date of issue; (8) Failure to comply with this regulation will constitute an offence. Metered taxi tariffs (1) The Board may determine maximum tariffs for metered taxi services in terms of section 8(2) of the Act, in consultation with- (a) the MEC (b) the metropolitan authorities in the Province; and (c) the metered taxi councils in the Province; if any. (2) such tariffs- (a) must be published in the Gazette; (b) may differ in respect of different areas in the Province; (c) may differ according to the number of passengers which are carried; and (d) may provide a tariff for waiting time. (3) The tariff determined under sub-regulation (1) must be a basic tariff applicable to Grade C taxis contemplated in regulation 2(1) (c). (4) The maximum tariff to be charged by Grade A taxis contemplated in regulation 2(1)(a) will be the basic tariff plus 40 percent, and the maximum tariff to be charged by Grade B taxis contemplated in regulation 2(1)(b) will be the basic tariff plus 20 percent. (5) The tariff contemplated in this regulation must include night and peak road traffic surcharges; (6) subject to section 8(5) of the Act, no one operating a meter taxi service may charge, demand or attempt to obtain a fare in excess of that determined under this regulation, and any person who does so commits an offence. Roof signs and other markings (1) All metered taxis must be fitted with illuminated roof signs displaying the word “taxi” which must be switched on while the vehicle is being used for metered taxi service or is available for hire. (2) The Board may determine the colour and appearance of such signs in relation to each grade (3) The displayed lettering on roof lights must be at least 300 millimetres by 120 millimetres in size. (4) Roof signs must comply with the requirements of Part II of Chapter 6 of the National Road Traffic Regulations, 2000, as amended from time to time. (5) The Board in consultation with the municipality may require metered taxis operating from such municipality to display stickers or other markings and also determine the form, colour, method of affixing and positioning of such stickers or markings; (6) A person who fails to comply with this regulation commits an offence. Provision of ranks by municipalities (1) Municipalities in the Province must endeavour, within their financial resources, to supply sufficient ranks for metered taxis in commercial and entertainment areas and areas of significance to tourism. (2) Municipalities in the Province must- (a) undertake prompt enforcement action to ensure the proper utilisation of ranks and take action against unauthorised users; (b) provide clear signage for metered taxi ranks in terms of the regulations promulgated under the Nation Road Traffic Act, to indicate, where applicable, that the ranks may not be used by operators of other modes of transport; and (c) where appropriate, impose requirements or enter into agreements with private developers of land to provide ranks and stopping places for metered taxis; (d) provide recommendations to the Board on the availability of ranking spaces where applications are referred to them under regulation 11(2) (b) of the Main Regulations. (3) In granting, renewing, amending or transferring an operating licence for metered taxi services, the Board may impose conditions regarding ranks or ranking and regarding the installation and use of radios requiring radio frequency licences. Referral of applications concerning operating licences to associations (1) Where the Board or a TOLAB receives an application for the granting, renewal, amendment or transfer of an operating licence for a metered taxi service, it must refer the application to the relevant registered metered taxi association, if there is one, for comments and recommendations at the same time as the referral to the metropolitan transport forum in terms of regulation (13) (1) of the main regulations. (2) An association receiving a request under sub regulation (1) must respond within 21 days and include comments or recommendations as to the grading of the service, but if it fails to do so within the specified time, the Board or TOLAB may process and finalise the application without such comments or recommendations.; (3) The Board must consider any comments or recommendations so received in terms of this regulation, but it is not bound to follow them; 14. Relationship between certain regulations and municipal by-laws (1) Regulations 9 and 11 above apply in the area of municipality unless the municipality makes a later by-law to replace them or makes by-laws dealing with the same matters which are in conflict with those regulations, in which case the by-law will prevail. (2) Municipalities may make by-laws which are additional to or supplement regulations 10 but not in conflict therewith.