Recruitment Complaints Procedure
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Recruitment Complaints Procedure Introduction This procedure is intended to ensure the efficient processing of recruitment complaints from job applicants, including complaints from existing employees. The procedure is intended to cover all aspects of the selection and recruitment process including those relating to advertising, documentation, short listing and selection. It also covers complaints about the outcomes of assessment centres. Policy The Audit Commission has developed policies and procedures which are consistent with the highest standard of recruitment and selection practice. These are reinforced by the provision of training for all staff involved in the recruitment and selection process who, in turn, are supported by professional HR staff. The overriding principle and indeed legal requirement is on all occasions to appoint the best person for the job. An unsuccessful applicant will invariably be disappointed at their lack of success and may question the outcome. This is a natural reaction. Recruiting Managers and HR staff are available to provide unsuccessful applicants with feedback on their applications. However, a job applicant who believes they have a recruitment complaint may pursue that complaint through this procedure. Complaints will be carefully assessed against the Commission's Recruitment Policy and dealt with as quickly as possible, and not later than the timescales stipulated below. It is hoped that, through this process, complainants will not be discouraged from applying for future vacancies with the Audit Commission. Confidentiality Certain information will not be made available to complainants, e.g. personal information relating to other applicants. Please note: a more detailed document about the recruitment complaints procedure exists for internal use, and is available under the Freedom of Information Act. All requests should be directed straight to: foi@audit- commission.gov.uk. Procedure Stage 1 Applicants wishing to make a complaint should do so in writing to the Commission’s Recruitment Manager (Richard Bunkham), 1st Floor Millbank Tower, London, SW1P 4HQ.. This should be done as soon as possible after the circumstances leading to the complaint have arisen, and in any case by not later than 20 days after an appointment has been made. The Recruitment Manager will investigate the complaint, and usually respond to the complainant within 20 working days of receiving the complaint. The response will normally be in writing. Stage 2 If the complainant is dissatisfied with the response from the Recruitment Manager they should write to the Managing Director (Human Resources) within 5 working days of receiving that response. The MD (HR), will arrange for the complaint to be investigated and will provide a reply within 20 working days of receipt of the Stage 2 complaint. The response will normally be in writing. The decision of the MD (HR) will be final. Note: A working day means any day other than a Saturday, Sunday or public holiday.