YOUR HEALTH SERVICES NEED YOU! SOUTH ISLINGTON PRACTICE BASED COMMISSIONING NEWSLETTER Reviewing services for patients by patients The Practice Based Commissioning group, such as those within this Patient Group met in September. copy. Leaflets were sent to all Practices to invite patients to join the discussion WHAT IS PRACTICE BASED group. The aim of the group is to COMMISSIONING (PBC)? look at services provided to all Practice based commissioning is residents living in South Islington about involving GP practices in and who are registered at the buying in services which are local following Practices: and in convenient settings for Clerkenwell Medical Practice, patients. Mitchison Road Surgery, The Family GPs are given resources to become Practice, River Place Health Centre, involved in these decisions because City Road Medical Centre, Roman they are best placed to understand Way Medical Centre, The Amwell the needs of their patients. Practice, Islington Central Medical Centre, Bingfield Primary Care Commissioning a service and Centre, Elizabeth Avenue Group following it through until the Practice, St Peter’s Street Medical service is set up involves the Practice, Pine Street Medical following processes: Practice, Killick Street Health Assess patient needs Centre, Prebend Street Surgery, Determine priorities Ritchie Street Group Practice. Design a service based on need The group will be looking at Support patient choice services which are provided after Seek patient and public views they have seen a GP. For example GP’s are given a budget to buy we may look at whether going to services for their patients and if the hospital for diabetic checks is they make any savings on this they better in terms of convenience and can use the money saved for new cost than being seen by your GP. It services for patients. is not reviewing current services offered by individual Practices, but Through Practice Based the stage after being seen at your Commissioning in Islington, a surgery. However, you are able to Community Dermatology Service compare and review what services was set up in 2007, a Community are offered at different GP Ear, Nose and Throat Service was surgeries throughout Islington by set up in 2009 and a Community using the NHS Choices website. We Diabetes service set up in 2008. A hope to feedback to you from lot of work has also taken place so these meetings through newsletters that more services are provided by like this. They will also include your GP Practice rather than at the comments from patients on the hospital. WHAT PATIENTS SAY went on to talk about the need for a regular newsletter to tell people Jain: I am a patient at Islington what is going on and to seek their Central Medical Centre and was views. invited by my GP to attend the first meeting of the group in I do hope that you’ll find this September. newsletter interesting and it will encourage you to get involved, or The group was made up of patients at least, share your thoughts on the from the various practices that changes you feel may help patients form the South Islington patch, the with your Practice Manager. Practice Managers and Dr Peter Baines who gave us an overview of -------------------------------------------- what Practice Based Commissioning (PBC) is about. Daphne: I attended the South Islington Practice-Based PBC was a new concept for the Commissioning (PBC) meeting in patient participants and not easy to Goswell Road on 16th September. I get your head around, but the am a member of the Elizabeth presentation did give us an Avenue Practice Patient’s Group. overview of what it’s about and the importance of involving patients in The opening was very welcoming deciding which health services and the Practice Managers should be prioritised at a local level. encouraged us to speak up and What PBC aims to do is provide the give ideas, suggestions & general most appropriate services for the feedback. local community such as self A presentation that had a referral by patients to frightening array of terms to physiotherapy so that they do not describe the commissioning process, need to book an appointment with as well as a jolly metaphor their GP. The group will look at involving lavatory paper was used service pathways that patients take to explain how PBC works. The GP and see how they can be improved did his best, but because of the for patients in terms of being seen different ways our respective quickly and efficiently but also cost practices operate it soon became effectively. clear it will be difficult to make What surprised me was how valid choices that will work for different each practice is in its everyone. approach and that with only 2 or 3 Some felt that the meeting was to patients from each practice it will make sure we suggest things that be hard to make a meaningful coincide with the desires of the contribution unless more patients Practice, others to show our become involved. That’s why we awareness of the complexity of funding services within PCTs. Lots of NEXT MEETING questions, not so many answers, as yet! Our next meeting will be held on 16th November between 2-4pm at All the Patient participants are NHS Islington, Goswell Road. volunteers and we struggled to Patients are invited to sign in at grasp what PBC is about. The reception, a member of staff will frustration in the room was real show you to the meeting room. and with over 20 people in the Refreshments will be provided. room, it meant not everyone felt comfortable speaking out. Rose, a The agenda is: pensioner, was undaunted and Group discussion on terms of voiced her concern at having a 13 reference and ground rules for week wait for the result of a test. the group Discussion on extended hours in Suggestions included circulating GP surgeries handouts and an agenda before Looking at freed up resources the meeting and educating patients and how they can and have to use Camidoc rather than go to been used within South the hospital's A&E dept which Islington places a huge drain on scarce Reviewing communication by resources. CAMIDOC (out of hours service Participants were asked to use their provider) to patients on the own experience of the NHS to services that they provide. inform the more altruistic aim of The following meeting in February deciding what’s best for everyone 2010 will be an evening meeting. in their GP Practice. It's a steep learning curve not just for the Please let Tom Phillips - Patient’s but also the practitioners. email@example.com / The meeting produced lively 020 7527 1162 - know if you would discussion and everyone seemed like to attend the next meeting. stimulated by engaging with this process. FEEDBACK I walked home with Rose after the Please contact Tom Phillips if you meeting and despite her own have any comments or suggestions problems she was full of you would like to make regarding enthusiasm for what we’d talked the services you have experienced about and how she could really that you feel could be improved contribute her wealth of within South Islington. You can also experience. Hopefully other let Tom know if you would be patient’s will want to come along interested in joining the group and and make their voice heard too. / or receiving email updates.
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