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ESR news_Feb06indd


ESR news_Feb06indd

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									ESR News
       Issue 29 ● February 2006

      27 December 2005
Issue 29 ● February 2006

ESR Update

Monthly update from the                             a more detailed description of the Wave        mapping process, but overall everything
Programme Director, Jim O’Connell                   One testing process follows this update.       went to plan. This marks the end of the
Following completion of the Wave One                   All Wave Two Payroll Groups have passed     pre-requisites phase and the sites should
Recovery Plan mentioned in December’s               their Second Readiness Assessment (RA2)        then move into the implementation
ESR News, steady progress continues to be           and commenced Local Solution Testing           phase. Wave Five has commenced the
made with National Implementation. The              in January 2006. Wave Three sites are          pre-requisite stage, and Wave Six has
ESR Central Team is now engaged with                continuing with preparations for RA2,          recently engaged with the programme.
the first six of the twelve Roll Out Waves           no significant issues have arisen to date.        The scale of engagement is growing
covering England and Wales. Each Wave               Wave Four Payroll Groups have successfully     rapidly, and we do not underestimate
consists of approximately 50 sites. (Full details   passed RA1 - Wave Four is much larger          the challenge that implementing ESR
of the implementation process and the Roll          than other waves and is characterised          represents both to the Central Team and
Out Waves are available on the website:             by a large number of unseen systems.           colleagues in the NHS. However, thanks Wave One is                 There were some problems in delivering         to the hard work and dedication of the
currently progressing through User Trials,          data extracts, which hindered the data         Teams, we are currently on schedule.

   Local Solution Testing

   The ESR implementation process includes          ESR successfully. That, combined with           A meeting on 15 December 2005,
   two testing cycles prior to ESR go live.         awareness of the manual input work            between the joint DH/McKesson
   The testing cycles are known as Local            required and completed, led to a              central team and local ESR Executive
   Solution Test (LST) and User Trials (UT).        successful UT. Sample payroll runs provided   Sponsors, agreed a Recovery Plan.
   At the end of the UT, Payroll Groups and         the proof that an acceptable success rate     McKesson corrected the mapping errors
   their constituent Trusts should be in a          had been achieved. Local Teams could          and completed additional data loads.
   position to ‘cut over’ from their legacy         then proceed to go-live with confidence.       Sample payroll runs completed on 20th
   systems onto ESR with confidence.                                                               December demonstrated that results
   The purpose of the two test cycles is            Problems with Wave One LST                    were far better than experienced in LST.
   twofold: to ensure that organisation and         In December’s ESR News, we reported             The Trusts agreed to proceed to UT,
   employee data has been appropriately             that there had been significant                which commenced on 3 January. Results
   extracted, mapped and transferred onto           problems with the Wave 1 LST, held            will be known in late January. The Trusts
   ESR from existing legacy systems; and            over a four-week period in October/           and Payroll Groups will then be in a
   to identify faults that can be fixed.             November 2005. UT is currently                position to jointly decide with the DH
     Much of the data process is automated.         underway in all Wave One groups.              Central Team whether it is safe to go live.
   Bulk uploads of data onto ESR avoids                The results of LST for some of               Implementing ESR is a complex
   the need for large-scale manual data             Wave One sites was far less successful        and challenging process. The hard
   migration. However, there will always be a       than usual, caused by the fact that           work and dedication of everyone
   need to manually input some information          some crucial data mappings were               who has contributed to achieving
   to the new system. In the pilot sites,           missed. Particularly poor results were        the Wave One Recovery Plan is much
   LST tended to provide local ESR teams            experienced by about 20 of the 41 Wave        appreciated and we remain absolutely
   with the confidence that organisation             One sites, and as a result confidence          committed to ensuring that Wave One
   and employee data was loading into               was severely tested at local level.           go live is completed successfully.

     In this Issue: ● ESR update ● The ESR User Manual ● Post Go Live support ● Remedy update                                                                                 Electronic Staff Record 1
    ESR News
    Issue 29 ● February 2006

A day in the life of...

Each month ESR brings you an insight into the work carried out by different members of the ESR Programme team.
This month Steve Nicholson, Manager of Service Delivery, McKesson, describes activities on a typical day in the office.

Steve’s Department provides the                                                            preventing the pay from processing.
link between the service delivery                                                          I note our proposed solution, check
departments in the McKesson Data                                                           that it has been tested, check the
Centres and Customer Support. It                                                           proposed schedule, approve the
represents the service and the project                                                     change and file the details for audit.
to clients and client requirements                                                            The rest of the day is spent dealing
to service delivery departments,                                                           with Critical or High priority SRs, other
ensuring that service standards are                                                        service issues, including scheduling
maintained. The Team is the first point                                                     ‘releases’ and escalations, for example
of escalation when problems occur.                                                         a standard call that could be more
                                                                                           important than it appears, where the
Steve writes...                                                                            working priority is raised. I also review
                                                                                           service documents. These will include
It’s Monday morning,                          as this information forms part of the        testing reports and other technical
and ESR is calling!                           monthly service report to the NHS Team.      information. I routinely review User
First thing on the list is a half hour           I have a scheduled meeting with           notices with details of a proposed release
meeting with my colleagues, the               the SLA Manager to discuss issues            of software, explaining the schedule
Service Delivery Managers, to review          around Service Requests (SRs ) and           and the impact it will have for Service
last week’s activities, identify any issues   Remedy, the system used to log               Users and Alert notices, sent to Users
that need to be addressed and to look         calls from Users for information             when we become aware of a problem
at the next two weeks’ activity plans.        or assistance. We discuss current            with a recommended solution.
   I have received details of the release,    status and ideas for improvement.               Before leaving for the day, my team
that is, new or changed software, which          I have received a ‘Request for Change’    does a quick check with the data centres
was installed at the weekend. I have          from the Service Support Manager. This       to ensure that things are running
a query on one item, which I discuss          is the procedure used by colleagues          generally to schedule. My department
with the lead Database Administrator          when a problem occurs which involves         has to be covered round the clock, so
for the production (live) service. The        intervention with the live service. A User   we have a rota for out of hours cover
information then goes to the SLA              has had problems with the start and          on call. Everything is fine, so it’s time to
(Service Level Agreement) manager,            end date of an assignment and this is        close down my PC and head home!

The ESR User Manual

Production of the ESR User                    feedback and advice. The key objective
Manual, from a range of source                is to provide a comprehensive guide to
documentation, is underway. Aware             best practice in using the system, and
that Users require the content as             the information from first-
soon as possible, the sections have           hand Users of the system
been prioritised and will be issued in        has been invaluable.
four releases, in early January, early           The intention is for the
February, and early March. The final           Manual to be available
release and the complete Manual               in electronic format,
will be available from April 2006.            on the ESR system.
  Each release will undergo a Quality         The technical solution
Review prior to release. The Review           is currently being
panel comprises members of the                developed. To avoid delay,
Central Team and NHS ESR Project              the first two releases will be
Leads, providing input from their             sent to Users on CD-Rom.
Teams. The first review, completed
over the New Year provided excellent

  In this Issue: ● ESR update ● The ESR User Manual ● Post Go Live support ● Remedy update                                                                             Electronic Staff Record 2
      ESR News
      Issue 29 ● February 2006

Post Go Live support
The Post Go Live Team (PGLT), led by           for each module, the use of a                 after go live, as the basis for planning
Ruth McAll is being formed to support          toolkit which will include:                   to implement additional functionality.
NHS Organisations after they have              ● a description of its purpose and            It will be important to engage Directors
implemented the Core ESR system. The           illustrative screen shots for the system,     of Finance and HR, together with other
aim is to provide technical support,           along with the associated benefits             staff who have been involved. The
and information to Trust Project               and tips for implementation                   ESR Central Team Benefits Manager,
Teams to enable them to fully utilise          ● case studies of best practice               Alastair Hotchkiss, will work with Trusts
ESR and implement the ‘additional              drawn from Trusts where that                  to help identify the improvements and
functionality’ of the Training (OLM), Talent   module has been implemented                   savings that can be exploited by fully
Management and Self Service modules.           ● a recommended generic project               implementing and integrating the
  These additional modules will enable         plan for local implementation.                functions and processes available in ESR.
Trusts to manage staff information in an          The team will work closely with               Further information on the toolkit
integrated and more efficient manner. In        the Account Managers and attend               and the Post Go Live Team will be
addition, they build on the data and new       the local user groups to ensure that          published in future editions of ESR
ways of working associated with the core       any issues are picked up quickly.             News. In the meantime, if you have
functions that will already be in use.            The local Vision and Benefits Realisation   any queries relating to this article,
  The PGLT will give Trusts support            Plan that Trusts produce during the ESR       please contact Communications at
by sharing ‘best practice’, and                implementation stage will require review

   Remedy Update

   Remedy, the recently introduced              Level Agreement targets, duplicate           come from better reports and analysis,
   system for reporting and logging             requests and trends, as well as providing    enabling a clearer understanding of
   requests for assistance, uses up-to-         easily visible team workloads.               service issues and problems, which
   date technology which has been                  Service Users can now easily access       should lead to speedier resolution.
   specifically tailored for ESR. Trusts are     their outstanding requests and view the      There are performance issues in using
   able to raise service requests (SRs)         latest progress and status. They have        the system, logging a call can be a
   via a web-based portal, and actions          the options of requesting an update          lengthy process. Work is on-going
   required to deal with these requests         or escalating the issue interactively.       to address this problem, which will
   are directly routed to those responsible        The benefits for Service Users will        be the next area for improvement.
   for carrying them out with prompts
   to ensure that targets are met.
     Remedy is now in use at 110
   NHS Organisations and is being
   actively used to initiate new SRs,
   escalate requests and provide further
   information to the support teams
   to enable them to progress requests
   and to flag requests as resolved.
     Further changes to both the
   customer web-based portal and the
   internal users console were introduced
   on 11 January 2006. The sophisticated
   reporting functionality enables
   the monitoring and management
   of activity against multiple criteria
   such as Test Problem Reports, Key
   Performance Indicators, Service

    In this Issue: ● ESR update ● The ESR User Manual ● Post Go Live support ● Remedy update                                                                            Electronic Staff Record 3

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