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Summary of Workshops on Private Sector
    Business and Property Owner
   Requirements for Recovery and
     Restoration from a Disaster
   Partners in Emergency Preparedness Conference

                   April 14, 2009

    Presented by Steve Stein and Ann Lesperance
Presentation Outline

 Objectives of Private Sector Workshops
 Pre-workshop Interviews
 Key Workshop Findings
 Follow-on Activities

 Interagency Biological Restoration Demonstration (IBRD)
    Established in 2006 as a collaboration between DHS and DOD’s
    Defense Threat Reduction Agency (DTRA)
    Goal is to work with interagency organizations, including state and
    local representatives, to reduce the time and resources required
    to recover and restore wide urban areas, military installations, and
    other critical infrastructures following a biological incident
    Seattle urban area selected as demonstration region

 Engagement with stakeholders through IBRD pointed to
 need to further examine the role of the private sector in
 supporting community resilience
Objectives of Private Sector Workshops
Key Question: What is the ability of private
sector businesses, building owners,
service providers to restore property and
recover business operations in the
aftermath of a wide area dispersal of
                                                                    Source: SFD
 Assess private sector readiness to restore property and recover
 business operations
 Understand what businesses and private property owners ―want and
 need‖ from federal, state and local government to support recovery
 and restoration from a disaster
 Use information shared during the workshops to support the
 development of guidance or other resources identified as high priority
 to enhance the ability of the private sector to recover and restore
 operations after such a disaster

 Literature review
 Invited key players
 Conducted baseline assessment interviews
 Facilitated 3 workshops in August 2008
   Building owners and operators
   Critical service/infrastructure providers
 Rated issues raised to establish priorities
 Assessed interest in continued engagement
Participant Interest in this Activity

  Opportunities to improve public-private sector
  communications and intelligence sharing
  Best practices for recovery and restoration from a
  biological incident and opportunity to learn from what
  others are doing
  Guidance on standardizing plans, procedures and training
  to address biological incident recovery and restoration
  Better understanding of how to manage the expectations
  of their employees, clients and public
Pre-workshop Interviews
 Recovery Planning
     90% have all hazards plans; only 20% have specific guidance on recovery and
     restoration from biological release
     50% do not know whether their suppliers have recovery plans in place; 40% know
     that their vendors have recovery plans, and some actively communicate with
     strategic vendors about plans
     Just 16% share their recovery plans with the building owners
     90% have mechanisms for communicating with clients and service providers
     during an event and recovery (e.g. HAM radio, satellite phones, email lists, call
 Mutual Aid Agreements
     80% have formal agreements (e.g. SLAs) with key vendors, such as fuel suppliers
     for generators
     60% have agreements with neighboring businesses, although most are informal,
     verbal agreements
     20% have agreements with contractors for biological decontamination services
 Insurance and Liability
     20% have addressed coverage and liability issues for biological incident with
     insurance providers
Pre-workshop Interviews
Private Building Owners and Managers
 Recovery Planning
     55% have plans that address disaster recovery/business continuity
     36% said plans cover a biological incident
     33% have shared recovery plans with tenants, and some conduct joint training
     Nearly all plan to use standard communication tools such as call trees, websites,
     and email lists (e.g. SenWordNow) ) to reach tenants during event recovery
 Mutual Aid Agreements
     60% have mutual support agreements (informal and formal) with adjacent building
     50% percent have formal (e.g. SLAs) and informal agreements with key vendors to
     provide recovery and restoration services, primarily for janitorial, mold remediation,
     or other basic services
     20% have ―looked at‖ agreements to support recovery from a biological incident
 Insurance and Liability
     Most (60%) unsure whether their companies had addressed these issues with
     insurance providers
Pre-workshop Interviews
Critical Service Providers
  Recovery Planning
     All have all hazards plans in place to support continuity of operations
     13% have plans that address a biological incident, although half address
     pan flu
     Almost all have plans for communicating with businesses and building
     operators during recovery
     Majority rely on phone and email from major account representatives
  Mutual Aid Agreements
     88% have formal or informal agreements with neighboring service
     providers for collaboration during R&R (e.g. utilities in other regions)
  Liability and Insurance
     50% self-insured therefore not relevant to their organizations; others did
     not specify or know
                        For Workshop or Exercise Purposes Only

  Anthrax Scenario and Assumptions
National Planning Scenario tailored for PNW :

   Covert aerosolized anthrax attacks by an
   organized worldwide terrorist group
       Tens of thousands of people exposed
       Thousands of deaths

   President & WA Governor declared state of

   Significant contamination in affected areas,
   including critical infrastructure, commercial,
   military & private property
       Approx contamination areas = 10 sq miles each
       500 buildings contaminated
       Ports affected (Seattle, Tacoma)
       Local government operations relocated
       Basic services affected
       Local businesses affected
       Local military installations affected (Ft Lewis/McChord

    Scenario for discussion and planning purposes only.
           It does not represent an actual threat.
Anthrax Scenario: 3 Months Later

  Panic has calmed, streets in contaminated areas are largely deserted
  Many transportation corridors are closed to traffic. Limited
  transportation corridors including I-5 are open.
  Seattle and King Co governments have been reconstituted elsewhere
  in King Co and essential services are being provided
  The Ports are operating but well below capacity
  Contamination ―knock down‖ processes using mist of low pressure
  water has been used in outdoor areas to try and reduce external
  contamination levels with some success
  Businesses within the contamination zones remain largely closed
  Characterization continues and some
  businesses on the edge of the
  contamination zones have begun to move
  forward with decontamination efforts
  Competition for scarce decontamination
  resources and personnel is beginning

                                                               Source: Ecotech
Key Findings from Workshops
Participants: Boeing, Costco, Port of Seattle, Premera Blue Cross, Safeco Insurance,
   Unified Grocers, Unigard

Top Concerns
1. Lack of guidance for continuity planning (especially for small businesses)
2. Inconsistent messaging from multiple sources
3. Uncertainty about prioritization of restoration
4. Access to limited remediation resources
5. Indemnification/liability if not property is not decontaminated properly

Other Issues/Needs
   Reduction in workforce
   Impacts from regional dependencies
   Timing of recovery
   Businesses/employees having confidence to return
   Testing and sampling approaches
   Ability to influence suppliers/insurance company clients to plan
   Access to financial support for R&R
Key Findings from Workshops
Building Owners and Managers
Participants: Able, ABM, Beacon Capitol Partners, CBRE, CAC Real Estate
   Management, Tishman Speyer, Institute of Real Estate Management,
   McKinstry, Metzler Realty, Wright Rundstad, Washington Real Estate
   Holdings, The Ashforth Companies, Building Owners and Managers
   Association (BOMA) of Seattle and King County, Rental Housing Association
   of Puget Sound

Top Concerns
1. Lack knowledge of anthrax cleanup protocols and contractors
2. No clear path to provide two-way communications
3. Lack general education/information on anthrax
4. Need access to financial support and incentives
       Insurance coverage for acts of domestic terrorism
       Low-cost loans and deferrals required to support mortgages without rental income
       Relocation assistance to keep it local
5.   Need for timely clean-up and uncertainty about restoration prioritization
       Commercial building owners likely to walk away in ~6 months
       Residential owners have ~2 months or people will not return to the building
Key Findings from Workshops
Building Owners and Managers (cont)

                    Other Issues/Needs
                      Toolkit for facility planning for a biological
                      event for integration into existing plans
                          basic health information
                          anthrax response and remediation information
                          remediation service vendors
                          key government contacts
                          risk management planning
                      Indemnification – need federal backing to
                      limit liability if tenants return
      Source: SFD
Key Findings from Workshops
Critical Service Providers
Participants: Harborview Medical Center, Virginia
   Mason Medical, Tacoma Power, Puget Sound
   Energy, Seattle City Light, Seattle Public Utilities,
   King Co. Metro Transit, WA State DOT

Top Concerns
    From trusted, credible source (e.g. local health office)
                                                                            Source: Seattle Daily
    Two-way with private sector to ensure their priorities are understood
    Media must be a partner to ensure consistent messaging
    Public education to manage fear
2. Assuring worker safety and allaying fears
       Education on treatment, risks, and safety
       Rapid healthcare response is key
3. Uncertainty about command and control during recovery and
       Who would be in charge?
       How would transition from response to recovery occur?
       How would recovery and restoration prioritization decisions made?
Key Findings from Workshops
Critical Service Providers (cont)
Other Concerns/Needs
   Understand approach and responsibility
   for transportation system restoration
      Opening key transportation corridors,
      ensuring clean routes not re-contaminated
      Decontamination of vehicles (public transit,
  Need for planning that looks at interdependencies across sectors
      Critical businesses may not have continuity plans
                                                                       Source: WSDOT
      Restoration prioritization must consider these interdependencies
  Legal and regulatory waivers on case-by-case basis
  Identify essential supplies and services and plan to get them to those
  in need
  Expand cleanup resources and capabilities to support competing
  demands and reduced work force
Conclusions from Workshops
 Communications is key to private sector R&R
    Must come from a trusted, credible source; for
    many, CDC a credible voice in a biological
    One message
    Two-way between private sector to command
    and control
                                                             Source: Washington National Guard
 Prioritization of R&R activities needs to be better understood and
 informed by private sector needs
    Timing is critical to stay or go decision
    Need quick, clear direction from government on non-occupancy
    Desire to understand how to access limited remediation resources
 Need for education and resources on anthrax/bio incident restoration
 that enable businesses to make decisions and act
 Indemnification and legal liability issues a concern to all
 Financial support for R&R a key concern for businesses (particularly
 small) and building owners
Value of Workshops

 Captured significant information that can be incorporated
 into the IBRD Program
 Identified several areas where opportunities exist to
 enhance resilience
 Participants uniformly indicated the discussions were
 valuable to them—enhanced their thinking
Follow-on Activities
Support from DTRA/DHS to develop materials or
otherwise respond to top concerns identified in workshops
  Educational/information briefs on anthrax and the effects of
  Basic decontamination methods
  recommended by public health and CDC
  for businesses, home, family and pets
  Lists of credible cleanup contractors
  Information on efficacy and the potential
  reactions to medications
  Guidance and model plans for business
  continuity planning for small / medium
  Recommended approach to 2-way
  communication/information sharing
  between businesses and government
  Information brief on Stafford Act
  opportunities and limitations

Steve Stein, Director
Northwest Regional Technology Center
Pacific Northwest National Laboratory
(206) 528-3340

Ann Lesperance, Deputy Director
Northwest Regional Technology Center
Pacific Northwest National Laboratory
(206) 528-3223

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