Solution Description
na m e
Co n
ta c
pe
Ty
Dev Connect Partner With 911 Enable, governments can adopt the reliable solutions that they need to service their advanced IP-PBX features and remote deployments. 911 Enable allows for the proper routing of 9-1-1 calls for the entire workforce including off campus employees and supports features such as shared line appearance and extension mobility. In addition, 911 Enable is already tested compatible with a broad range of IP-PBX manufacturers and is able to support legacy technology, ensuring a high degree of scalability while protecting the initial network investment. Solutions are FCC, CRTC and NENA compliant and calls are routed according to the NENA i1 and i2 standards. 911 EmergencyTelecom Corporation (911the reliable is a With 911 Enable, governments can adopt ETC Inc.) professional services enterprise that seeks to improve the safety and security of corporate and government facilities’ most important assets by developing and implementing Enhanced 911 database management and on-site emergency notification strategies. ETC provides Enhanced 911 data management solutions for the safety of employees while addressing the mandated E911 statutes throughout the entire U.S. Avaya Communication Manager compliant Crisis Connect™ is an Application Service Provider(ASP) PBX E-911 Solution. Avaya Advanced Speech Access (ASA) exports the station directory to the ETC software loader. The ETC solution then scrubs the data and sends it to E-911 data centers.
911 Enable
e911
So lu t
io n
Lev Deich
514 745-2143
911 ETC
e911
Teresa Stockton
425-368-2911
Co n
ta c
t
ph on e
t
nu
m be r
Accuvoice
Apto Solutions
The Group Outcalling package from Accuvoice gives you an efficient and economical way to place calls to large groups of people. This lets you place to calls to your entire list of phone numbers or you can designate large and small calling groups. You can even record a variety of messages per phone number or group of phone numbers. And with Group Outclassing, you have the flexibility to use parameters to control the outcalling process. For example, there are parameters to control the before/after calling times and the number of repeats the tries (for busy numbers), etc. The Group Outcalling application is particularly useful for disaster management programs. The Group Outcalling package automatically dials each phone number on your designated contact list and speaks the pre-recorded message. Note that the message is only played when the call is answered with an audible voice Apto Solutions is an asset recovery firm that has instituted a wide-ranging Compliance Program to address the complex regulation of all industry-related areas. Without proper management, a business’s surplus assets might end up in a landfill, or in the hands of an overseas individual or organization subject to U.S. embargo. Data that your organization intended to destroy might end up in the hands of criminals, and used for scams or identity theft. Improper asset disposition may expose your organization to harmful consequences which may include litigation.
IR/Voice Portal Apps
Maralee Pope
847-559-7272, ext 741
Compliancy
Matt Alston
404-961-9623
AtHoc
When an emergency occurs, rapid access to information is critical. It can sometimes mean the difference between life and death. AtHoc is a recognized leader in providing enterprise-class, network-centric emergency notification systems to organizations across a variety of industry sectors for physical security, force protection and personnel accountability. Millions of end users worldwide, in leading organizations rely on AtHoc's unified management systems for their emergency alerting and critical communication needs.IWSAlerts is a commercialoff-the-shelf (COTS) solution that turns an organization’s existing IP network into a comprehensive emergency notification system. IWSAlerts integrates with other alerting channels such as PA communications, sirens, telephony and text-messaging services and provides a single, unified console for managing, triggering and controlling the emergency notification process across all delivery devices. Clear Channel Satellite offers a wide range of customized satellite solutions that many government agencies and contractors rely on, including; remote office connectivity, high-speed internet for many simultaneous users, largefile transfer, video conferencing, voice over IP, training applications, network and telecommunications backup, and much more.Clear Channel Satellite offers a product called XtremeSat. The XtremeSat can be mounted on top of a vehicle and from any where in the 50 states, can have the same type of connectivity that you can have in an office, in some cases even better. With a push of a button, a satellite antenna will locate the satellite 22,300 miles in space, lock on and connectivity is completed.
Notification
Ly Tran
650-685-3000
Clear Channel
e911
Monty Dent
303-925-1708
DCC
DCC is a pioneer in critical communications technology providing notification of first responders or communities-atrisk during potentially life-threatening situations, automating communications between consumers and call centers or streamlining information exchange via The Communicator!. A web-based emergency notification for business continuity, The Communicator! automates any manual notification procedure, regardless of complexity or reach. Call-outs are activated remotely by phone or directly from the desktop, initiating hundreds - or even thousands - of notifications within minutes. From community evacuations to corporate contingencies to military recalls, The Communicator! delivers an accurate and consistent message to all, and more importantly gathers the feedback necessary for timely and appropriate response. Firetide is a privately held wireless mesh technology company that designs and develops equipment for deploying high-performance, scalable wireless mesh networks quickly, easily and affordably. Firetide’s multiservice mesh networking solution creates a virtual Ethernet switch backbone infrastructure for wireless voice, video surveillance, and data applications. Firetide HotPort systems are deployed in hundreds of locations, including public safety, municipal, industrial, warehousing and education markets. It is the ideal solution for locations where wiring is too difficult or expensive to install. Gold Systems develops hundreds of custom touch-tone, IVR and speech recognition applications built to fit each customer’s unique requirements.Voice applications can be deployed to provide 24X7 access to important governmental information, while reducing hold times and eliminating difficult touch-tone menus. Voice-enabled services can be offered in multiple languages and enhanced with proven security protections, as well as convenient access options for visually disabled callers. Voice systems can be smoothly integrated with web or legacy database systems, as well as with existing IVR or CTI solutions, to give any agency a true end-to-end communications capability.
Notification
Rick Iverson
615-456-6732
FireTide
Wireless
Georganne Benesch
408-399-7771
Gold Systems
IR/Voice Portal Apps
Randy Henry
303 447-2774
Interactive Northwest (INI)
INI software products and services address the complete life cycle of self-service applications associated with Avaya Interactive Response and Voice Portal. From solution design and project management to interface development and test, to deployment, documentation, training and ongoing support, INI delivers customer satisfaction in selfservice environments. INI’s differentiation lies in areas critical to the success of self-service systems: deep technical expertise in the underlying technologies of networking, operating systems, database integration and computer telephony; natural end-user dialog design that leads to a better experience for callers; and a disciplined, highly-tuned project management process that ensures successful solution implementation. INI utilizes leading edge tools such as Dialog Designer and standards including VXML 2.x and SIP, while focusing on the most appropriate technology to meet customer needs. Mutare is a custom application developer for Enabled VoiceMail (EVM) a suite of add-on applications for Avaya Modular Messaging. EVM provides desktop messaging with no desktop client; integration to all e-mail platforms; emergency standby capabilities and much more. Mutare Software is a Premier member of the Avaya DeveloperConnection Program and the only Premier member focused on applications for the Avaya Modular Messaging Solution. NICE Systems is a leading provider of voice recording, quality management and advanced content analytics for telephony, web, radio and video communications. NICE’s solutions improve business and operational performance, as well as security. NICE Perform™ is a fully-integrated suite of solutions that provides voice and screen recording, agent quality management and multidimensional analytics that help decision makers understand customer intent and identify current and future trends.
IR/Voice Portal Apps
Debbie Kauffman
503-454-1400
Mutare
Notification
Ben Crown
847-496-9001
Nice
Recording
Dale Pacetti
615-371-4232
ObjectTel
PlantCML
Polycom
ObjectTel develops and implements customer-driven Converged Communication Systems, Contact Centers and Audio & Data Conferencing Solutions that provide superior communication capabilities for the Small and Medium (SMB) or Large Enterprise (ECG) clients. ObjectTel has designed, developed and deployed several custom and semi-custom converged solutions for radio interoperability, dispatch, disaster response, mobile command, intelligent call routing, universal screen-pop, and click to dial capabilities for desktop applications. Their products support the Avaya Communication Manager, Application Enablement Services, Avaya Proactive Contact, Avaya IP Telephony, Avaya IP Office and Avaya Meeting Exchange. PlantCML, a leading provider of mission-critical communications, has been providing dispatch-center solutions for public and private safety for more than 35 years. The company delivers flexible, scaleable solutions with a natural migration path for merging with future technologies, and applications that comply with others in the PlantCML family, as well as third-party products. PlantCML ongoing product innovation and solid customer service and technical support from installation and maintenance training to comprehensive first- and secondtier support. Polycom delivers end-to-end rich media collaborative applications for voice, video, data and the web from desktop and mobile personal systems to room systems to the network core. Polycom offers the most secure platform in the industry for high-quality video communications. Thier innovative solutions improve collaboration, through real-time interaction enabling agility, quicker decision-making and shortening time to action. Polycom's solutions not only empower agencies to function more efficiently, they also make it easier to respond to emergencies and natural disasters on a local, national, or even global scale.
Interoperability
214 423 2800
214 423 2800
PSAP
Erik Loberg
951 719-2100
Video
Jonathan Davies
781-639-2606
Positron
Proxim
Raytheon
Positron Public Safety Systems' fully-integrated suite of applications span the entire workflow of public safety from E9-1-1 emergency response to command and control through to digital justice and corrections.Positron Public Safety Systems solutions have been implemented for and are perfectly suited to a vast array of industries and utilities. When the safety of the public is at stake, Positron's call-handling, dispatching, mapping, logging recorders, information management and downstream records management systems give you The Power to Respond™. The events of 9/11, the Madrid and London bombings, and all their aftermaths have made security for organizations and enterprises worldwide a major priority. Proxim Wireless Corporation is a leader in core-to-client solutions for broadband municipal wireless networks. Their systems enable a variety of wireless applications including security and surveillance systems, mobile workforce automation and machine-to-machine communications. Raytheon is a technology leader specializing in defense, homeland security and other government markets throughout the world. With a history of innovation spanning more than 80 years, Raytheon provides state-ofthe-art electronics, mission systems integration, and other capabilities in the areas of sensing; effects; command, control, communications and intelligence systems, as well as a broad range of mission support services.
PSAP
Stanley Tart
770-996-0055
Wireless
John Siani
408 807 8922
Interoperability
Keith McDonald
919-865-1049
RedSky Technologies
Tandberg
Twisted Pair
RedSky provides total E911 reliability and automation for digital, analog and IP Phones. Most government and education facilities are complex environments with many buildings and thousands of offices and phones. In an emergency, finding people in these varied environments is difficult at best. RedSky solutions give emergency responders precise location information to reach 911 callers. The seamless integration and automatic updates are critical components of an effective E911 management system for educational facilities with limited time and resources. A single E911 Manager server is scalable to connect to multiple call servers/PBXs throughout the organization to protect thousands of employees, students and visitors across multiple buildings regardless of geographic boundaries. Government agencies throughout the world are using visual communications to speed decision-making, provide employees with increased access to experts and information and to provide real-time public safety responses. Public Sector agencies strive to become realtime enterprises by expanding their day-to-day and mission-critical uses of video for effective and remote communications. Twisted Pair Solutions, Inc. (TPS) designs and develops software that enables interoperable group communications through an Internet Protocol (IP) network. The WAVE software application suite serves an unlimited variety of devices and allows previously incompatible systems to work together seamlessly including personal computers (PCs), cellular phones, IP phones, analog phones, radio systems, handheld devices and more. TPS creates products that improve its customer’s day-to-day communications abilities and also help save businesses, critical infrastructure, property, and lives in emergencies. WAVE is used widely in defense, homeland security, government and financial organizations.
e911
Penny Schlyer
312-432-5981
Video
Jeff Wilson
703-272-2190
Interoperability
Helene Randle
206-442-2101
Verient/Witness
Viecore
Verint’s contact center solutions provide the actionable intelligence you need to improve every process and program that touches your organization and touches your constituents. Verint's ULTRA Contact Center Recording captures, stores, analyzes and manages your contact center interactions to help you comply with industry regulations and reduce liability and loss. With ULTRA, you can efficiently record and play back every contact center call in its entirety - both audio and agent screens. Using the role-based ULTRA Portal, you can make recordings available to the appropriate people in your contact center and throughout your organization. Plus, ULTRA’s selective retention and archiving options let you retain your recordings in line with your organizational and legal mandates, so that the recordings you need are always available. With the ULTRA Portal, you can also access other ULTRA applications and information - from an ULTRA report to a trend uncovered by ULTRA's advanced speech analytics, performance analytics or screen With speech-automated self-service solutions, companies offer customers 24x7 access to information and transaction processing for improved efficiencies and increased customer satisfaction, while keeping operating costs down. Viecore utilizes industry specific best practices to customize solutions that speed information delivery and increase productivity. Viecore offers experience in the design, development, integration, and support of complex interactive voice response (IVR), computer telephony integration (CTI), speech, and web-based solutions. Viecore helps companies optimize their business processes for improved service levels and increased customer satisfaction, resulting in significant gains in efficiencies.
Recording
CJ Aulisa
480 626 2257
Interoperability
Shawn Sabine
201-252-9100
XTEND has provided ground-breaking, customer-focused, customer-driven solutions for over 35 years. The company’s Enterprise Alert product is a software application that triggers upon someone dialing 911 from an Avaya server station line, translates that station ID into an associated Direct Inward Dial (DID) number that allows public safety answering point (PSAP) callbacks and directs emergency response personnel to the exact caller location. In addition, Enterprise Alert offers a variety of XTEND Communication Notification Joe Kosakowski 212-951-7609 event notification methods for on-site security departments. XTEND’s PC/PSAP solution replaces traditional call taking solutions with the flexibility of a software-based system combined with the reliability of an Avaya server. The solution enables PSAP call takers to answer and respond to emergency 911 calls faster and more efficiently by making all procedural possibilities available to the call taker via an intuitive graphical user This quick reference guide interface. was created in November 2007 and is subject to changes that are not reflected here. Every attempt will be made to keep the inf is the responsibility of the user to verify that the contact information contained above is correct.
m be r
nu
ph on e
t
ta c
on
Co n
ta c
t
em ai
la
dd re s
s
lev@connexon.com
www.e911enable.com
tjstockton@911etc.com
www.911etc.com
W eb si
te
mpope@accuvoice.com
www.accuvoice.com
malston@aptosolutions.com
www.aptosolutions.com
ltran@athoc.com
www.athoc.com
montydent@clearchannel.com
www.clearchannelsatellite.net
rick.iverson@dccusa.com
www.dccusa.com
gbenesch@firetide.com
www.firetide.com
rhenry@goldsys.com
www.goldsys.com
kauffmand@interactivenw.com
www.interactivenw.com
bcrown@mutare.com
www.mutare.com
dale.pacetti@nice.com
www.nice.com
todd.lehmann@objecttel.com
www.objectTel.com
eloberg@plantcml.com
www.plantcml.com
jdavies@polycom.com
www.polycom.com
start@positron911.com
www.positron911.com
jsiani@proxim.com
www.proxim.com
keith.mcdonald@jps.com
www.raytheon.com
pschlyer@redskytech.com
www.redskytech.com
jeff.wilson@tandberg.com
www.tandberg.com
helene.randle@twistpair.com
www.twistpair.com
cj.aulisa@verint.com
www.witness.com
shawn.sabine@viecore.com
www.viecore.com
jkosakowski@xtend.com
www.xtend.com
e to keep the information on this sheet current throughout the year; however, it