Get documents about "the register
Document Sample
November-December 2005 Vol.XIV No.VI
the register
a newsletter
for the family and friends of YT
Dishwashers: Yours Truly’s unsung heroes
tie: “Notso® plates and Killit Skillets!” In
addition to sending hard-to-clean items
through the dishwashing machine, she
also hand washes them.
Though hundreds of dishes and
glassware are washed daily at each
location, don’t think washing dishes is a
piece of cake. Yours Truly provides new
employees with six pages of instruction
describing the duties of a dishwasher,
from learning when and how to use
various chemical solutions to procedures
for washing all silverware twice. “The
layout of the dishwashing area in all of
our restaurants is designed for efficiency.
Nearly 90 percent of all dirty dishes come
directly to the dishwasher,” says Hum-
Five-year Yours Truly veteran Kevin Stillwell has refined the art of washing dishes at YT Hudson. phrey, adding, “It takes teamwork and
timing to keep things running smoothly.”
Help Wanted: Reliable individual who Manager Dick Humphrey. “With a good
can work independently and takes great dishwasher, the shift goes more smoothly
pride in his or her work. Ability to per- for everyone.” Dishwasher heroes
form multiple tasks under pressure. En- While the position certainly can be by location
thusiastic and professional in demeanor. a stepping stone to other jobs within the Beachwood – Harris McMichael,
company, many dishwashers choose to
Robert Lamar, Danny Merritt
The description above could be an stay in the position because they enjoy
Chagrin Falls – Nick Vittek,
advertisement for a management posi- the work. Those who love the job settle
tion in nearly any industry. At Yours Truly, into a rhythm. DeMarco Sanders
it describes the qualities the company Yours Truly Medina dishwasher Diana Hudson – Kevin Stillwell, Rick Nibert,
looks for when hiring a dishwasher. Winca has been a dishwasher for nearly Tim Bojenowski, Josh Mungel,
Ask Yours Truly servers, cooks or three years and enjoys the repetitive Sean O’Donnel
managers what position could make or work. “It’s not a glamorous job, but I like
Medina – Diane Winca
break a restaurant, and it’s likely they’ll being my own boss back here,” she says
agree on the value of good dishwashers. from behind the kitchen doors. Mentor – Bret Alleman, Bryan Brewer,
“Every manager and cook at Yours Truly Harris McMichael, a dishwasher at Sue Potting
undergoes several shifts as a dishwasher. Yours Truly Beachwood, likes his job be- Mayfield Village – John Seitz, Troy
It’s critical that everyone understands cause “it makes the time go by quickly.” Williams, Vincent Sykes, Dana Walker
how important that position is to the What’s a dishwasher’s least favor-
Shaker Square – Isaiah Thomas
restaurant’s success,” says Regional ite item to clean? Winca says it’s a
Mark Your Calendars! Holiday
Happenings
Greet Santa
November December Ho, ho, ho! Come share your holiday wish
list with Santa Claus when he visits Yours Truly
November 4 – Follow the yellow December 2 – Come to Chagrin in December.
brick road to Beachwood Middle Falls for caroling at Triangle Park
Join him for dinner at the following locations
School Auditorium for a performance at 7 p.m.
from 5:30 to 8 p.m.:
of The Wizard of Oz. For tickets, call
216-292-1970. December 4 – Visit YT Mayfield
Village for a hot dinner before going Monday, December 5 Mentor
November 5 – Stop by YT Hudson to the Mayfield Village Gazebo for Tuesday, December 6 Mayfield Village
for lunch after visiting Hudson Library the community’s annual Holiday Tree Monday, December 12 Hudson
for their twice-monthly book sale held Lighting Ceremony. Or,
Tuesday, December 13 Chagrin Falls
from 9 a.m. to 4:30 p.m. if you’re in Medina, stop
at YT before attending Monday, December 19 Medina
November 11 – the Medina Chorus Win-
Honor America’s ter Concert at Highland On Saturday, December 10, he’ll visit Shaker
veterans today. High School. For more Square for breakfast from 9 a.m. to noon.
information, go to www. Unfortunately, Yours Truly Beachwood is
November 19 – It’s medinachorus.com.
too small to accommodate Santa’s sleigh.
the return of the holiday lighting
ceremony at Shaker Square! Shaker December 21 – Celebrate National Please visit him at any of the other six
Square’s “event of the year” takes Hamburger Day by ordering your Yours Truly locations.
place at 6 p.m. Entertainment in- favorite YT burger.
cludes a performance by the Singing Toys for Tots
Angels, a pyrotechnic lighting show December 24 – Christmas Eve.
and, of course, a visit from Santa and All YTs close at 4 p.m.
For the third consecutive year, Yours Truly will
his elves. See it all from YT
Shaker Square! December 25 – Merry Christmas! work with the U.S. Marine Corps Reserve Toys
All YT locations are closed so that our for Tots program to makethe holiday season
November 21 – It’s National employees may share the day with brighter for every boy and girl. Please
Pumpkin Pie Day! Celebrate with a their families and friends. bring your new toy donations or monetary
slice of pie at Yours Truly or take contributions to any Yours Truly location
home a whole pie for only $7! December 26 –
Happy Hanukkah! The from November 25 through December 18.
November 24 – celebration of Kwanzaa Coordinated by YT Chagrin Falls General
Happy Thanksgiving! Yours Truly also begins today. Manager Dee Tobias, the campaign annually
Mentor serves its annual Pancake brings in thousands of dollars worth of toys for
Breakfast from 7:30 December 30- Celebrate LeBron needy local children. “Our guests have always
to 11:30 a.m. to James’s 21st birthday with a tall beer
been very generous, and, this year, we look
raise funds for the at YT!
forward to once again delivering a message
Mentor Schools
Foundation. All December 31 – It’s New Year’s Eve. of hope to families who are struggling,”
other YT locations All YT locations close at 8 p.m. says Tobias.
are closed.
January 1, 2007 – Happy New Year!
November 25 – Grab a cup of Have your first breakfast of the new
creamy hot chocolate at Yours Truly year at YT. All locations open at 9 a.m.
and head to Triangle Park for the
Lighting of the Greens, sponsored by
the Chagrin Valley Jaycees.
For a complete listing of all events
and specials, visit www.ytr.com
and click on the calendar.
2
Thankful for a
Truly Yours
5
special guest
Partner’s Perspective — Gratefulness
A special friendship forms between servers As we approach the Thanksgiving holiday, as well as our
and guests who dine frequently at Yours
upcoming twenty fifth anniversary, we recognize that we have
Truly. Often, before words are even
much to be thankful for at Yours Truly.
exchanged, a server knows what the guest
plans to order. Servers recognize when We’re grateful for the commitment shown by our employees. In
someone is having a good or bad day and an industry where many restaurants suffer from high turnover, we’re
the reverse is true, as well.
happy to see familiar faces in all of our restaurants.
Recently, a special YT guest, who is
We also appreciate the commitment that comes from our
a frequent diner at Mayfield Village,
guests. There are many restaurants out there to choose from, and
astounded server Jenny Salvaggio with his
kindness. “My six year old son, Jack, has we appreciate that they dine at Yours Truly again and again.
ASD (Autistic Spectrum Disorder). Our guest We appreciate our guests’ curiosity. People want to find out why
saw an expert on television talking about
we make changes or add new things, and when they find out, they
the disorder, and he made me a tape of
appreciate us that much more.
the program,” explains Salvaggio. “Adding
to his kindess, he purchased the book that
We appreciate managers who are able to take stressful situa-
the expert wrote about autism and brought tions, like a surprise tour bus or an accidental fire alarm, in stride.
it to the restaurant for me!” We’re grateful for the way our vendors strive to find the best
Salvaggio says, “Our guests are so gener-
products to offer our guests.
ous! This gift really touched my heart.”
We give thanks for our beautiful surroundings, from cozy
Beachwood to state-of-the-art Medina. Each restaurant has
its own unique personality.
We’re thankful we’re able to make our living surrounded by
co-workers and guests that make coming to work every day
a happy experience!
Have a joyful holiday season!
The Shibley family,
Art, Larry, Jeffrey & Darlene
YT Mayfield Village server Jenny Salvaggio
3
What’s Cooking at Yours Truly?
New program promotes healthy work
environment
5 THINGS...
Meet Jeremy Holmes
Alcoholism and drug abuse in any workplace greatly affect productivity and Server, Yours Truly Beachwood
safety. To show its commitment to becoming a federally certified Drug Free
Workplace, Yours Truly managers and employees underwent an intensive training
program in August and recently implemented the five elements of a Drug Free
Workplace, focusing on:
• Developing a written substance abuse policy
• Employee education
• Supervisor training
• Drug testing
• Offering an employee assistance plan.
“We believe this investment in our employees is a win-win for Yours Truly and ◆ He’s a certified scuba diver who dives
our guests. For years, we’ve been recognized for encouraging employee whenever he gets a chance.
development, self-improvement and personal council in both work-related
and personal areas,” says Yours Truly COO Dixie Singer. ◆ Graduated from Eckerd College in
St. Petersburg, Florida, with a major in
psychology and minors in marine
science and theatre.
Pancake Breakfast
to benefit Mentor ◆ He sang “We Beseech Thee” in
Schools Foundation the role of Jeffrey in a college
production of Godspell.
On Thanksgiving morning, pop the turkey in
the oven and come to Yours Truly Mentor for ◆ Loves to travel and says Micronesia is
a hot breakfast to benefit the Mentor Schools his all-time favorite destination.
Foundation.
◆ After playing hockey most of his life,
For the fifth consecutive year, Yours Truly Mentor hosts its annual
he now coaches a youth hockey
Pancake Breakfast on Thanksgiving morning. Join friends, family and member of
team in Cleveland Heights.
the community for a delicious breakfast of hot pancakes, sausage, juice and
coffee from 7:30 to 11:30 a.m. on November 24.
Since 2001, the event has raised over $12,000 for the Mentor Schools
Foundation, an independent organizationthat provides grants to teachers in Look for our special 25th
anniversary issue in January!
the Mentor Schools to help fund innovative and creative programs.
4
Fun with YT Kids
What job would you like to have at YT & why?
Here’s what some YT kids had to say:
“A server because “A chef because
my sister is one and I’d make a lot
she makes lots of meatball
of money.” sandwiches.”
“A marine Derek, 7
James, 3 biologist.”
“Work in the office Lilly, 5
with Frank.”
Raymond, 3
“A cooker because
“I’d like to be a cooking’s fun!”
cook because I like Sidney, 7
to cook eggs.”
Sophia, 5
“A dishwasher because “Wash dishes
it sounds like fun. My because I enjoy soap
mom makes me wash and water.”
dishes instead of going Margarette, 4
to my room.”
Jack, 4
“A cook because
I liketo cook chicken
wings and pizza a
t home.”
Steven, 6
Don’t forget to visit these Yours Truly locations on Monday evenings from 5:30 to 8 p.m.
for special Kids Night activities: Hudson, Mentor, Medina 5
Beachwood (BW)
What’s New at Yours Truly? 25300 Chagrin Blvd.
Beachwood, OH 44122
(216) 464-4848
GM – Robert Obermiller
MGR – David Rodenhausen
MGR – Mary O’Brien
Chagrin Falls (CF)
30 North Main St.
Kentucky Pie returns! Chagrin Falls, OH 44022
(440) 247-3232
This month, Kentucky Pie returns to the menu! “We’ve GM – Dee Tobias
listened to our many guests who requested that we bring MGR – Roberta Sambenedetto
MGR – Louy Sayhood
back Kentucky Pie,” says COO Dixie Singer.
Kentucky Pie, a delicious combination of chocolate, nuts and coconut, has plenty of loyal Hudson (HD)
36 South Main St. (RT 91)
followers. “Women crave it,” says YT Medina server Jen Dean. Plus, Dean adds, it’s a great Hudson, OH 44236
item to share, especially when the pie is served warm and topped with ice cream. “Just (330) 656-2900
GM – Jerry Wisniewski
ask for extra forks!” says Dean. MGR – Robin Davis
MGR – Rick Day
Soup’s on! Mayfield Village (MV)
6675 Wilson Mills Rd.
When the temperature drops, it’s officially “soup season” around Yours Truly. Gates Mills, OH 44040
(440) 461-0000
Although soup is served year round at YT, it’s a challenge to keep up GM – David Schmidt
with the demand in the winter months, says YT partner MGR – Doug Lieblich
Darlene Shibley Ziegenhagen. “Our Italian Wedding Soup MGR – Jennifer Schwartz
MGR – Lauren Donatone
regularly sells out,” she says.
The homemade soups – which are made from scratch Medina (MD)
3735 Medina Rd. (RT 18)
– are sold by the cup or bowl when dining at YT, or may
Medina, OH 44256
be purchased hot or cold in a cup, bowl or quart to (330) 722-5800
serve at home. GM – Arno Kremer
MGR – Frank Willett
Employees, especially cooks, says Shibley Ziegenhagen, MGR – Niki Kruczek
create the recipes, which are often family favorites passed
down from generation to generation. Mentor (MN)
7280 Center St. (RT 615)
Soup selections change daily, but chicken noodle and chili are available Mentor, OH 44060
every day. Italian Wedding Soup and Chicken Tortilla Soup are two top-sellers, (440) 255-3003
(440) 954-9393
says Shibley Ziegenhagen.
GM – George Healy
MGR – Nicole Crosby
MGR – Hugh Cassidy
Shibley Management (SM) Yours Truly
30 North Main Street Shaker Square (SS)
Restaurant Hours:
Chagrin Falls, OH 44022 13228 Shaker Square
(440) 247-8338 Monday - Saturday Cleveland, OH 44120
www.ytr.com 6:30 am - 11 pm (216) 751-8646
GM – Mike Simon
Sunday
The Register is a bimonthly MGR – Doug Hammack
publication produced by Yours 7:30 am - 9 pm MGR – Krystal Smith
Truly Restaurants. It is written MGR – Michael Dehner
by Michele Kisthardt and
designed by Lucy Todaro. Regional Manager
Make People Happy, Have Some Fun Dick Humphrey
(216) 401-2275
The Register is printed courtesy of and Be Number 1!
Evans Printing, Solon, Ohio Wine and Beer available...
(440) 248-7474 Your Hosts: The Shibley
Smoke-free locations....
Family Art, Lawrence,
The newsletter is also available online at All stores are wireless hotspots.
www.ytr.com. Jeffrey & Darlene GM – General Manager
MGR - Manager
