Interim Service Delivery Agreement by lonyoo


									Service Level Agreement between
the National Probation Directorate
and the Langley House Trust

The Partnership Agreement which exists between the National Probation Service and the Langley
House Trust makes reference to this Service Level Agreement which describes the levels of service
required under the Agreement.

1. Provision of Services

   1.1. Langley House Trust will provide a minimum of 193 bed-spaces in a variety of settings
        including the following:-
       a) Fresh Start Projects
       b) Residential Training Centres
       c) Registered Care Homes
       d) Resettlement Projects

   1.2. The location and regimes of projects will be identified in the annual report to the National
        Probation Service. Current projects are shown in Appendix A.

   1.3. The Trust will comply with the Regulatory Code set out by the Housing Corporation for the
        conduct of a Registered Social Landlord.

   1.4. The Trust will seek to discharge its responsibilities under the provisions of all relevant
        legislation (e.g. Race Relations Act 2000) and codes of practice relating to anti-
        discriminatory practice with regard to gender, race and disability.

   Within each project the Trust will provide a range of services as follows:-

   1.5. Safe Containment
       a) full support for the enforcement of statutory orders and licences through liaison with
            statutory agencies and the provision of information
       b) full support for breach action. Staff will give evidence where required
       c) The development of risk assessment and risk management plans in partnership with
            statutory agencies
       d) sharing of information including participation, as appropriate, in Multi-Agency Public
            Protection Panel (MAPPP) meetings, the reporting of warnings issued for unacceptable
            behaviour and serious incidents
       e) provision of safe environments which help to protect the public and the individual from
   1.6. Action Programmes developed in partnership with local Probation Services
       a) reinforcing participation in accredited programmes
       b) arranging and supporting learning for behavioural change with other organisations
       c) providing project–based supported learning tailored to individual needs as identified in
            case management plans
       Programmes, which will be structured to assist in reducing re-offending, will be delivered by
       Trust staff or external workers in 1-to-1 or group settings. These programmes will focus on: -
             i)        improving the stability of relationships
             ii)       gaining greater access to training and education
             iii)      improving access to employment and increasing take up of employment
             iv)       reducing or eliminating substance misuse
             v)        reducing or eliminating offending behaviour
             vi)       improving attitudes to others, especially victims
       Further details of these programmes are shown at appendix B.

   1.7. Planned Crime-Free Futures

      a)    To improve the likelihood of remaining crime free, the essential components of stable
            accommodation, crime-free networks of relationships, productive activity and
            responsible attitude all need to be secured and to remain in place. Langley House Trust
            will, so far as is reasonably practical, ensure the provision of : -
           i)      appropriate move-on arrangements
           ii)     employment and training opportunities
             Additionally, through such measures as Pro-Social Modelling, the Trust will seek to
             ensure that : -
           i)      continued support is available to adopt responsible attitudes to others
           ii)     continued guidance advice and support are available on relationship matters

   1.8. Enhanced Supervision
       Enhanced Supervision will consist of additional security, both physical and staffing, targeted
       to an individual resident to reduce risk to acceptable levels.
       The specific arrangements will be determined on a case by case basis by the local Multi-
       Agency Public Protection Panel meetings according to agreed local protocols.
       Funding is to provide additional Project Worker staff time (equivalent to 3 per project at
       present levels), senior management liaison and additional physical measures.
       Enhanced Supervision is described in more detail in Appendix C.

2. Offender selection.

      a)    The Trust will continue to work exclusively with offenders or those demonstrably at risk
            of offending. Offenders selected for admission to Trust projects will be those with acute
            needs as described in Appendix D.
      b)    Risk, to the public, staff, other residents and self, will be assessed in conjunction with
            the Probation Service using OASys and the Risk Matrix 2000.
      c)    The overall risk posed by current offenders in a project will be a deciding factor in
            whether to offer a placement
      d)    Where the assessed risk is thought to be unmanageable, before a referral is rejected,
            efforts will be made to address outstanding risk factors through the introduction of
            specific measures (e.g. escorted outings). Beyond this, efforts will be made to find an
            acceptable alternative project within the Trust
      e)    Selection, de-selection and the timing of move-on arrangements in respect of individuals
            will remain a matter for Langley House Trust, ensuring that the National Probation
            Service local areas and other relevant agencies are involved, particularly through
            MAPPP meetings.
      f)     It is recognised that the Trust also has responsibility for a small number of long-term
             residents who are ex-offenders and who continue to pose a significant risk. The nature
             and extent of this responsibility will be included in the annual report.

3. Outcomes Expected

   3.1. General information will be measured and reported in relation to referrals, occupancy and
        successful completion of periods of residence. Specific outcomes will be measured against
        benchmarks as follows: -

   3.2. Safe containment: -
        a)     Compliance                                                          Benchmark
           i)      formal breaches of orders/licences                              below 20%
           ii)     formal breaches of MAPPP requirements                           below 20%
        b)     Incidents
           i)      re-convictions for offences committed whilst resident           below 20%

   3.3. Action Programmes: -
        a)      Participation                                                      Benchmark
           i)       registrations on programmes (internal and external)            }To be set
           ii)      completions of programmes (internal and external)              }after 3 mths
        b)      Progress
           i)       improvement in accommodation prospects
                                – using OASys and evidence in care plans           60%
           ii)      improvement in employability through training,
                     education and employment experience
                                – using OASys and evidence in care plans           60%
           iii)     reduction in substance misuse
                                – using OASys and evidence in care plans           60%

   3.4. Planned Crime-Free Futures: -
        a)      Accommodation on leaving project (definitions at Appendix D)       Benchmark(1)
           i)      permanent independent                                           > 20%
           ii)     planned supported                                               > 20%
           iii)    transient/short term                                            < 20%
           iv)     roofless                                                        < 20%
           v)      hospital under MHAct
           vi)     custody – result of prior offence
           vii)    custody – result of further offence
           viii) custody – result of breach
           ix)     death – natural
           x)      death – suicide
           xi)     death – coroner involved other than suicide

      b)          Employment on leaving project (definitions at Appendix E)        Benchmark (1)
           i)       permanent full or part-time                                    > 20%
           ii)      training programme                                             > 20%
           iii)     transient short-term                                           < 20%
           iv)      unemployed                                                     < 20%
           v)       beyond retirement age
           vi)      sick

   Note (1) The benchmarks for accommodation and employment will be refined following 6
            months recorded outcomes
4. Reporting Arrangements.

   4.1. Langley House Trust will report to the NPD quarterly on the expected outcomes under 3.2
        and 3.4. Reporting under 3.3 will be on an annual basis in line with the Trust’s QA
        programme for qualitative measures. Performance indicators will be agreed together with
        benchmarks for assessment of progress.

   4.2. Langley House Trust will report to the NPD as soon as practicable, any Serious Incident as
        defined in relevant Probation Circulars

   4.3. The Trust will also report annually on serious incidents as defined by Langley House Trust

   4.4. The Trust will provide an annual report together with a copy of the Audited Accounts within
        6 months of the financial year closing (currently 31 March).

   4.5. Reporting meetings will be arranged to explore issues and review Serious Incidents in greater
        detail and to resolve any disagreement.

Signed on behalf of the National Probation Directorate

Lead Policy Developer on Housing and Approved Hostels


Signed on behalf of Langley House Trust

Chief Executive


Appendix A - Current Projects

Project              Location     Service Provision         Total Beds NPD beds Numbers
Ashdene              Wakefield    Fresh Start + PPU            14        14    01924 291 088
Bedford              Bedford      Resettlement                  6        0     01234 356 081
Box Tree Cottage     Bradford     Fresh Start + PPU            16        16    01274 487 626
Chalet               Reading      Fresh Start                  11        11    0118 957 2457
Chatterton Hey       Edenfield    Drug Rehab                   14        10    01706 824 554
Elderfield           Winchester   Training Centre              22        22    01926 712 163
House of St Martin   Taunton      Training Centre              19        19    01823 275 662
Knole                Cheltenham   Reg. Care Home               17        17    01242 526 978
Langdon              Poole        Fresh Start + PPU            13        13    01202 747 423
Longcroft            Lancaster    Reg. Care Home + PPU         16        16     01524 649 50
Murray Lodge         Coventry     Drug Rehab                   18        13    0247 650 1585
Rothera              Bradford     Women's resettlement          8        4     01274 603 664
Shrubbery            Strood       Fresh Start + PPU            18        18    01634 717 085
Wing                 Rutland      RCH + Training Centre        20        20    01572 737 246
Totals                                                         212      193

Eastern Office Tel: 01621 859583
Northern Office Tel: 01226 203566
Western Office Tel: 01242 239926

Appendix B

Typical Action Programmes

1) improving the stability of relationships
   a) anger management
   b) pro-social modelling
   c) support through key-working
2) gaining greater access to training and education
   a) literacy and numeracy
   b) basic computing skills
3) improving access to employment and increasing take up of employment
   a) involvement and support in progress 2 work and other ETE schemes
   b) pre-vocational opportunities e.g. in horticulture and retail schemes run by Langley
4) reducing or eliminating substance misuse
   a) involvement and support with local DAT programmes
5) reducing or eliminating offending behaviour
   a) accredited programmes run by the Probation Service
   b) SOTP
6) improving attitudes to others, especially victims
   a) through key-working

Wherever possible programmes will lead to a recognised qualification or certification

Appendix C

Services provided within ‘Enhanced Supervision’

These measures are in addition to the standard Langley House Trust measures for public protection
e.g. case recording, monitoring of movements, no internet access

   1. Involvement in Multi-Agency Public Protection Meetings
   2. Intensive liaison with the National Probation Service and Police together with other relevant
      agencies including the development, implementation and monitoring of protocols
   3. Co-operation with police intelligence requirements e.g. fabric samples, recording of contacts
   4. Monitoring and report of movements and behaviour
   5. Support of breach and recall procedures
   6. Double cover at all times including, where appropriate, waking night cover
   7. Management back-up at all times providing rapid response to difficulties
   8. The following measures may be applied to individuals as agreed in MAPPP’s or with the
       a) 1 - to - 1 supervision during all periods when resident is not in an alarmed area
       b) Escorted outings with one or two staff
       c) Observations – as frequent as every 15 minutes – this may be visual, video or checking of
       d) Electronic monitoring arrangements
       e) Alarmed doors and windows on individual rooms
       f)   Scrutiny of mail
   9. Some or all of the following measures are in place at individual projects as agreed in local
      protocols :-
       a) Alarmed doors and windows in communal areas e.g. corridors
       b) Movement alarms
       c) CCTV – internal
       d) CCTV – external
       e) Video recording systems
       f)   Further physical security measures may be added by agreement
   10. Staff self-security systems including walkie-talkie, vibrating alarms (silent alarms which
       indicate to staff that e.g. a door has been opened), personal attack alarms

Appendix D

Acute Needs

For the purposes of Objective 1 of the Trust’s aims and objectives adopted by Trustees on 2
December 1999, ‘Acute Needs’ will be defined as follows: -

A person has acute needs if they have difficulties in relation to their health, behaviour or
circumstances which, without the provision of intensive support, are likely to lead to the commission
of offences. As such, it is likely that more than one indicator will apply.

Indicators of acute needs are as follows: -

 a)    Problems with physical health – a disability which may be registerable
 b)    Problems with mental health – a mental illness (as defined by the MHA) or a disorder
 c)    Learning difficulties – poor literacy and numeracy skills – professionally assessed
 d)    Behavioural difficulties - professionally assessed
 e)    History of self-harm – professionally assessed
 f)    History of previous offending – more than five convictions
 g)    Commission of a serious offence
 h)    Pattern of substance misuse - professionally assessed
 i)    Long term imprisonment or other institution – 2 years plus
 j)    History of housing difficulty – documented periods of 3 months rooflessness
 k)    History of assaults against staff – recorded on agency files or in professional reports

Appendix E

Accommodation (from PC50/2000)
Permanent independent accommodation
Owner-occupier; local authority or registered social landlord tenant; private sector lease; assured
short-hold tenancy (6 months); traveller with own caravan

Planned supported accommodation
Floating support or resettlement scheme; registered care home; long-term mental health project;
probation and bail hostel; other hostel providing a planned programme of support to increase
stability; with family long-term.

Transient/short-term accommodation
Night or winter shelter; direct access short-stay hostel; short-term guest with family or friends;
short-term bed & breakfast; squatting.

Shed; garage; car; street/rough sleeping

Employment (modelled on PC50/2000)
Permanent full-time employment
Paid full time lawful employment, likely to be permanent or lead to satisfactory alternatives

Training programme
Registered and attending full time training programme likely to lead to employment on completion

Transient/short-term employment
Temporary work, following which, alternative full time employment is not likely

Employable but not working

Beyond retirement age
Over 65 for men , over 60 for women

On sickness benefits


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