Customer Service Relationship Model Intimacy

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					Customer Service Relationship
           Model




             Figure 1.1
                Management Hierarchy
                   Management Skills                 Functions
                        Conceptual                       Planning
                                        Senior

            Influence                                            Organizing
                                      Middle


Technical
                                                                              Control
                                     Supervisory


                                        Figure 1.2
Objectives and Strategies
      Objectives

      Strategies

       Policies

      Standards

      Procedures



              Figure 1.3

				
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