Job Title: Assistant Office and IT Manager
The National Lottery Commission (NLC) is looking to appoint an IT Officer
responsible for supporting the work of the IT Network and Office Manager in
administering the NLC’s IT systems and providing first line support to users.
About the National Lottery Commission (NLC)
The National Lottery Commission is the non-departmental public body that regulates
the UK National Lottery. It is a small, professional organisation of some 40 people,
who are based at offices in either London or Watford.
The Commission is headed by five Commissioners. We are responsible for ensuring
the National Lottery is run fairly, that players are protected and maximising the
money available for good causes.
The IT Officer will be responsible for providing support to the IT Office and Network
Manager in providing IT services to staff, administering the IT system and providing
first line support to users. The IT Officer will also provide support in the office
management area when required. The NLC Network sits on a Windows 2003
Platform with Office XP applications. Lotus Notes 7.1 provide mail and database
applications. Hardware is primarily Compaq or HP. In the near future the office will
move to Microsoft Windows Vista, Office 2007 and Share Point 2007.
You will be able to make a lively contribution to the team as a whole as well as
having specific areas of responsibility including:
Carry out daily back up routines to ensure the security of information held on the
Carry out routine maintenance procedures.
Set up new users on the system and provide information on logging in and
accessing specific software.
Provide basic training to staff in Word, Excel, Lotus Notes and Internet Explorer.
Provide first line support to users, receiving, logging and responding to queries.
Installation of new items of hardware and software to the NLC network.
Arrange for the provision of IT and other equipment for meetings.
Liaise effectively with NLC external IT support provider, explaining action needed
and agreeing a timetable for the completion of work.
Assist with the provision of office services.
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Knowledge, Skills & Experience
Organisational Skills - You will be self-motivated and able to organise you
own work load to ensure targets and deadlines are met and standards
achieved, without close supervision. You will have experience of working in a
busy office where conflicting deadlines can occur and demonstrate how you
have dealt with this.
Communication and Interpersonal Skills - You will have effective oral and
written communication skills in order to deal with queries from commissioners,
staff, stakeholders and suppliers in writing, in person and on the telephone,
ensuring responses address the need of the recipient.
Ability to work unsupervised and use own initiative – You will be able to
demonstrate that you are able to work with minimum supervision and display
initiative and good judgement in making the operational decisions within your
role. You will take pride in the quality of your work and demonstrate an
attention to detail.
Adaptability - You must be flexible and adaptable as you will be expected to
carry a wide variety of tasks and deal with unexpected tasks at short notice.
You will demonstrate the ability to learn new tasks and carry out instruction.
Team Working - You will have the ability to form productive relationships, at
all levels, both internally and externally. You will be enthusiastic and a
positive member of the team recognised by your colleagues as a valued and
effective team player.
IT Skills -You will be able to demonstrate knowledge of all Microsoft Office
packages including, Lotus notes, Word, Excel, internet explorer etc. You will
also be able to demonstrate experience of network administration and
installing hardware and software.
Office Skills – You will be able to demonstrate basic skills in office
management such as filling, maintaining accurate records, dealing with
telephone enquiries and so on.
Confidentiality - You will need to observe and respect confidentiality of
Terms of Appointment
Appointment will be on a permanent basis.
The salary scale for the post is c£21,497 with more available for an exceptional
candidate. An annual performance bonus of up to 5% is also payable dependent
upon performance within the post.
We also offer access to BUPA at a discounted rate.
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Appointment is pensionable under the Principal Civil Service Pension Scheme
(PCSPS). New starters are able to choose between two pension arrangements:
Nuvos - this is an occupational pension scheme that currently has a 3.5%
member contribution rate. As your employer we meet the rest of the cost of
Partnership pension account - this is a stakeholder pension with a
contribution from ourselves. How much we pay is based on your age. We pay
this regardless of whether you choose to contribute anything. You do not
have to contribute but, if you do, we will also match your contributions up to
3% of your pensionable earnings. The contributions are in addition to the age-
related contribution mentioned above.
More detailed information will be provided to the successful candidate.
Season Ticket Loan
After 2 months service, you may apply for an interest free season ticket loan towards
the purchase of an annual travel season ticket.
On appointment you will be entitled to 25 days paid annual leave, which will rise to 28
days after 5 years service. You will also be entitled to 10.5 days public and privilege
holidays a year.
The post is based in the London office. There may be a requirement for other
occasional travel, including visits to the Commission’s office in Watford.
Any questions about the post should be directed to Leah Jackson, on 020 7016
3439. For an informal chat about the role contact Danian Wallis, Office and IT
Network Manager on 020 7016 3462.
For an information pack and an application form, please go to our website
www.natlotcomm.gov.uk or contact Leah Jackson on 0207 016 3439 or by email
Your completed application should be submitted by email to
email@example.com or by post to Leah Jackson, 101 Wigmore Street,
London, W1U 1QU. Your application should address the criteria as outlined in the
person specification, giving evidence, supported by relevant examples of how you
consider you demonstrate the required skills. Closing date 5pm, 23 October 2007.
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We are aiming to hold the initial interviews during the week commencing 29 October
2007. Those who pass this initial stage may be required to go through to a second
selection stage, which may include a work related task.
In order to ensure propriety in NLC staff, we are required to carry out certain pre-
appointment checks when a formal offer of employment is made. These checks are
only carried out in respect of the successful candidate and the results are kept strictly
confidential. These include references, identity checks, credit checks and criminal
record checks. The existence of a criminal conviction will not necessarily preclude
an individual from taking up a position offered, depending on the nature and severity
of the offence. The NLC complies with the Criminal Records Bureau Code of
It is NLC policy to provide equal opportunity for employment, training and personal
development to all who are eligible, on the basis of ability, qualifications and
suitability for the work. Applications are welcome from all qualified individuals
irrespective of nationality, race, gender, marital status, disability, sexual orientation,
ethnic origin, religious belief or age.
NLC will guarantee an interview to all disabled candidates who meet the minimum
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