BMC ATRI U M SOLUTION DATASHEET
Accelerate the attainment of Business Service Management
BMC Atrium enables a unified approach
Enterprise IT organizations rely on a large array of tools to support the needs of their businesses.
to IT management by addressing the following These tools often come from multiple vendors, and as a result, IT is faced with a variety of interfaces,
two key requirements:
> Linking IT processes together through a common
datasets, and consoles. In most cases, these disparate tools do not integrate effectively, leading
repository with graphical, business-relevant views to gaps in information and control, and ultimately, to infrastructure fragmentation. To provide
the tight integration of IT management processes and realize the benefits of Business Service
> Improving business views into IT management
Management (BSM), it is necessary to link this collection of tools and technologies in a cohesive
and performance metrics
and controlled manner.
Enterprises have invested significant amounts of money Enabling Collaboration among IT Processes
and time in ensuring that their IT tools can meet the To achieve a unified approach to managing your IT
level of demand required to support business services, environment, you first must focus on gaining control of
and therefore, it is unrealistic for them to simply replace the data that makes IT run, and then must understand
their existing tools to gain the advantages of tight how that data supports business service availability.
integration. So how can your IT organization gain value When your IT organization is forced to rely on siloed
within this type of IT environment? The answer lies views of IT infrastructure components, the result is
in your ability to leverage shared technologies that, a fragmented approach to IT management that does
when used with both new and existing management not provide a comprehensive, complete, and accurate
solutions deployed in your IT environment, can create view of the IT environment and its relation to the
a comprehensive and integrated approach to managing business services IT supports.
IT. By implementing a shared set of technologies based
on industry standards and best practices, you benefit On the other hand, if all IT management processes
from a more cohesive and manageable foundation have this information at their disposal — and can both
to support business needs and optimize your existing access and use it, as well as update and contribute
IT investments — without the need for a “rip and to it — then the processes can be unified in their
replace” IT strategy. approach and objectives. To enable this, BMC Atrium
provides two components that are architectural
BMC provides such capabilities with BMC Atrium ,
linchpins in linking IT processes through information
an open-architected set of enabling technologies that sharing: the BMC Atrium Configuration Management
provide information sharing and process collaboration Database (CMDB) and its associated Service Model.
across BMC and third-party solutions. BMC Atrium
provides an award-winning configuration management The BMC Atrium CMDB —
database (CMDB), unified service model, and common Enabling the Core of Your Infrastructure
reporting interfaces to accelerate attainment of BSM. The BMC Atrium CMDB is an intelligent data repository
This shared set of loosely-coupled, enabling technolo- that provides a working model of your enterprise IT
gies provides tighter integration across the tools that infrastructure. With the BMC Atrium CMDB, you are
make up your IT environment, saving your IT organization able to define and store information on all configuration
time and money. items (CIs) and relationships within the IT environment,
including those that reside on third-party technologies.
There is a key set of information about the IT By consolidating disparate datasets within an organi- organization. Combined with open interfaces that
environment that all IT processes must share zation, the BMC Atrium CMDB provides a “single integrate your existing IT tools, the BMC Atrium CMDB
and use as a basis for the activities they perform source of truth” for your IT management tools. This is the core enabling technology that provides your
to achieve the objectives of BSM. This shared ensures a consistent approach to maintaining IT organization with a complete and comprehensive view
information must provide the following: processes, such as incident, problem, change, con- of all the elements and configurations that make up
> Complete and accurate inventory of all elements figuration, asset, and service impact management. the IT infrastructure.
These types of applications — combined with
that make up the IT environment Service Model — Linking IT and the Business
a centralized CMDB — provide the best-practice
While the BMC Atrium CMDB maintains a single view
> Mapping of all configuration relationships in process structure and control specified by key industry
into your IT environment, the Service Model allows
the IT infrastructure standards, such as the IT Infrastructure Library (ITIL ).
the CMDB to maintain mappings between CIs and
Implementing an IT management strategy supported
> Model of the dependencies between business the business services they support. Without this type
by the BMC Atrium CMDB will allow you to gain the
services and the IT environment of service model, your IT resources — both personnel
IT control needed to support your organization’s
and tools — remain disconnected from the business
goals and requirements that IT is there to support.
The BMC Atrium CMDB provides a Common Data How does a server going down affect your manufactur-
Model (CDM) based on industry the standards, such as ing process? How will this hardware upgrade impact
Distributed Management Task Force (DMTF) Common resources that rely on its availability? The BMC Atrium
Information Model (CIM) and Managed Object Format CMDB Service Model answers these types of ques-
(MOF). This means that your IT configuration data tions, and helps you create an IT infrastructure where
will not only be managed within a single environ- the links between business services and their IT
ment, but that you will be conforming to a set of best underpinnings are clear and well defined.
practices that will support future growth across IT.
Enabling a Single, Graphical View into the
The BMC Atrium CMDB includes a patent-pending
Reconciliation Engine to ensure you have a single
In order for the BMC Atrium CMDB and its Service
consolidated view across your environment. Finally,
Model to be valuable to your organization, IT process
rather than requiring the migration of large amounts
users who require access to CMDB data need to be
of data — and imposing the requirements of maintain-
able to view CI and relationship data in a meaningful
ing a monolithic data repository — the BMC Atrium
and reliable way. The BMC Atrium CMDB provides
CMDB provides a single, logical data store that can
a CI Browser and graphical CI Relationship Viewer that
reside on multiple data sources throughout your IT
allow any IT process users to launch a view into the and informed way to interact with your IT tools, app- To enable IT staff to manage across process
BMC Atrium CMDB to quickly see CI and relationship lications, and related data. This ensures high productivity areas and make decisions that take multiple
data relevant to their needs. The CI Browser provides and calculated decision-making amongst employees data points into account, the following capa-
a search interface for any IT process user to search for involved in supporting your IT processes — and gives bilities are necessary:
CI data stored within the BMC Atrium CMDB, while them the means to maintain business service availability > Collation of information into centralized manage-
the CI Relationship Viewer allows IT process users across the organization.
ment dashboards to provide managers with
to view the CI, as well as the relationships and depen-
With these key capabilities at your disposal, you are access to overview snapshots of the status
dencies that CI has with other CIs stored within the
empowered to manage across the IT environment. of the IT environment
BMC Atrium CMDB.
To enable this improved IT management control, BMC
> In-depth and context-rich information about
Software provides BMC Atrium View.
the IT environment to support informed
BMC Atrium View — decision-making
Powering Informed Decision-Making
To ensure your IT staff is able to respond to business
needs that affect multiple IT process areas, you must
provide them with a consistent interaction model for
the tools that support these processes. By providing
a common set of dashboards and views for the different
groups that make up IT, you enable your IT staff to
better manage and support your IT infrastructure.
For example, it will be easier for your staff to under-
In addition, the CI Relationship Viewer provides “Launch stand where to go to perform tasks; new staff can
in Context” workflow capabilities, providing IT process get quickly up-to-speed on IT interfaces; and newly
users with a “right click” interface that allows the implemented IT solutions can be linked into your
launching of federated data related to any CI stored with existing environment.
the BMC Atrium CMDB. This means that no matter
BMC Atrium View ensures that your BSM solutions
where the data resides in an IT environment, the BMC
provide a common way for IT staff and management
Atrium CMDB provides the central access point to
to interface with your IT environment. Today, BMC
manage and maintain a federated CMDB environment.
solutions provide common dashboard views and
interfaces across closely related IT disciplines. For
example, BMC solutions for service support utilize
shared navigation and interaction paradigms to provide
a consolidated set of dashboards, while BMC solutions
for service delivery also provide a common view into IT
operations and business services through an integrated
management portal. By delivering out of-the-box
interfaces for a variety of BMC products, BMC Atrium
View provides a standards-based approach for creating
consolidated IT management views.
In addition, BMC Atrium View technologies aggregate
Improving IT Management Control information across process areas by linking multiple
Establishing a common data repository and a way to IT data sources and applications to create a consoli-
relate your IT configuration items to business services dated set of data to drive IT reporting. By working to
provides the foundation for creating a more manage- create a unified view into data from BMC tools and
able IT environment. However, in addition to these applications, as well as from third-party data sources,
core enabling technologies, it’s also imperative to BMC Atrium View provides a comprehensive way to
provide your IT staff and managers with a consistent manage, monitor, and understand how IT is performing.
And more importantly, this knowledge allows your About BMC Software
organization as a whole to more effectively respond BMC Software helps IT organizations drive greater
to business change and ensure that IT changes are business value through better management of
controlled, calculated, and based on reliable information. technology. Our industry-leading Business Service
Management solutions ensure that everything IT does
is prioritized according to business impact, so IT can
proactively address business requirements to lower
costs, drive revenue, and mitigate risk. BMC solutions
share BMC Atrium technologies to enable IT to
manage across the complexity of diverse systems
and processes — from mainframe to distributed,
databases to applications, service to security. Founded
in 1980, BMC Software has offices worldwide and
fiscal 2005 revenues of more than $1.46 billion. BMC
Software. Activate your business with the power of IT.
For more information, visit www.bmc.com.
Enabling an Open and Flexible IT Architecture
One of the biggest challenges facing IT organizations
is fragmentation resulting from disconnected tools that
cannot interact with each other. While BMC Atrium
enabling technologies provide key architectural ele-
ments for unifying the IT environment, there is also
a need for a broader set of technologies to address
this fragmentation. Solving this problem requires
a vendor-neutral and standards-based way of linking
solutions together to produce an infrastructure that
is both integrated and robust, but still flexible enough
to be able to change and adapt over time.
Enhancing Your BSM Solutions from BMC
BMC Atrium enables your organization to benefit from
the investments you have already made in IT solutions,
spanning both BMC products and your existing third-
party tools. BMC Atrium is available now, and ships
with several BMC solutions, allowing them to utilize
its enabling technologies to enhance and complement
the overall value of the solutions. As new versions of
BMC products become available, they will continue to
integrate with the latest BMC Atrium capabilities, helping
you to create a more cohesive IT infrastructure in a well
controlled and incremental manner. Implementing
BMC Atrium as part of your broader IT strategy will
provide the means to grow your IT management
capabilities and accelerate the attainment of BSM.
To learn more about how BMC can help activate your business, visit www.bmc.com or call 800.841.2031.
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