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									                            A Unique, Lasting
                            Gift-Giving Opportunity…
                                                                                                      Best of Times
                                                                                                      Spring 2008                News and much more from Keswick Multi-Care Center
                            Keswick’s Tribute Program offers a unique opportunity to honor
                            or memorialize a family member or special friend. Tribute gifts
                            can also be made to commemorate special occasions, such as                Adult Day Services Allows Seniors to Explore
                            birthdays or anniversaries. And you can rest assured that your
                            donation directly benefits our residents and the care we provide.         Their Unique Interests
                            Donors are welcome to earmark their contribution for a specific           When Adult Day Services Activities Coordinator Renee                                 interests and developmental level. Over the past year, Renee has
                            program, service or initiative.                                           Connor joined the Keswick team last June, she knew she                               incorporated even more options for the group. “More empha-
                                                                                                      would be assisting individuals with diverse interests and skills.                    sis is placed on individualizing activities,” explains Renee. “We
                            To learn more about Keswick’s Tribute Program and other gift-             From the beginning, she felt strongly that all program partici-                      give them materials that remind them of things they used to do
                            giving opportunities, contact the Keswick Development Office,             pants—regardless of ability—should have access to activities                         and organize activities that improve their fine motor skills and
                            410-662-4315.                                                             they enjoy.                                                                          resurrect old skill sets. Participants feel as though they’re not
                                                                                                                                                                                           just performing a task, but really contributing.”
                                                                                                      Renee plans a variety of activities for those enrolled in our
                                                                                                      Adult Day Services, typically giving program participants two                        Renee not only values participants’ interests—but also their
                                                                                                      to three options to choose from each day. This way, partici-                         input. Every Monday, staff members and participants gather for
                                                                                                      pants can pursue their own interests and hobbies. “Options are                       a “Participants Council” meeting, where participants can share
                                                                                                      a big part of Adult Day Services at Keswick,” explains Renee.                        their likes, dislikes and activity suggestions. “We work hard to
                                                                                                      “We want participants to make choices, move from room to                             make sure we offer what they want. We remind them that this
                                                                                                      room and incorporate activities that make them feel good about                       is their center and the choice is always theirs,” she says.
                                                                                                      their day.”
                                                                                    Non-Profit Org.
                                                                                     U.S. Postage
                                                                                                      Activities include a fitness club, cooking
                                                                                       PAID           class, sing-along, still-life painting, edu-                                                                           “We work hard to make
700 West 40th Street                                                                   No. 5815
Baltimore, Maryland 21211                                                           Baltimore, MD     cational videos, performances by special
                                                                                                      guests and tai chi (a favorite among par-
                                                                                                                                                                                                                              sure we offer what they
www.Keswick-Multicare.org
                                                                                                      ticipants). “Renee is incredibly creative                                                                              want. We remind them
                                                                                                      and resourceful in developing a varied,
                                                                                                      stimulating program for our participants,”                                                                           that this is their center and
                                                                                                      says Adult Day Services Director Libby
                                                                                                      Overly.                                                                                                              the choice is always theirs.”
                                                                                                      Adult Day Services also offers a Montessori                                                                          Adult Day Services are available week-
                                                                                                      group for participants who are not able to                                                                           days from 7:30 a.m. to 5:30 p.m., and
                                                                                                      take part in more complex activities. The                                                                            include transportation, daytrips, structured
                                                                                                      Montessori-based technique, which is also                                                                            activities, meals and snacks, personal care,
                                                                                                      used in Keswick’s Memory Care program,                                                                               medicine administration and social work
                                                                                                      helps participants maximize their abilities                                                                          services. For more information, contact
                                                                                                      through activities tailored to their unique                                                                          Libby Overly at 410-662-4314.
                                                                                                                                       Activities Coordinator Renee Connor encourages Adult Day Services
                                                                                                                                        client Nikki Randolph as she selects colors for her still life painting.



                                                                                                                                                  What’s Inside
                                                                                                                                                  Volunteer of the Year Audrey Buchanan .........3                    Employees of the Month ....................................6
                                                                                                                                                  Keswick Shining Stars ..........................................4   News and Updates from Keswick
                                                                                                                                                                                                                      Memory Care .......................................................7
                                                                                                                                                  Strategic Planning Retreat .................................5
    Keswick Board of Directors
    Dorothy C. Boyce                                                       Updates & Insights                                     Keswick Honors Audrey Buchanan with Volunteer
    President
    John H. West, III
                                                                           A word from our CEO, Libby Bowerman                    of the Year Award
    Vice President
                                                                           As many of you know, volunteers have always                                          Keswick congratulates Audrey           Audrey’s volunteerism dates back to her days as a math tutor
    Ellen Yankellow, Pharm.D.                                              played an important role in our mission and                                          Buchanan, recipient of the Evelyn      in the sixth grade. Years later, after retiring from her job with
    Secretary                                                              services. After all, Keswick Multi-Care Center                                       Ebert Ludvik Outstanding Volun-        the Sheppard Pratt Health System, she joined the organization’s
    James R. Seba
                                                                           was founded by a group of volunteers in 1883.                                        teer/Volunteer of the Year Award.      Auxiliary and was elected president. She also volunteered in
    Treasurer                                                              I cannot emphasize enough how important our                                                                                 Sheppard Pratt’s gift shop, where she learned how a familiar face
                                                                           volunteers are to Keswick’s mission and vision.                                      Audrey began volunteering at           and friendly greeting can really brighten someone’s day.
    Judy A. Ashley                                                         Without them, we would not be the thriving,                                          Keswick several years ago while
    Robert J. Aumiller                                                     dynamic facility we are today. So the next time                                      her mother was a resident here.        “Audrey is a generous and thoughtful member of the Keswick
    Richard Bennett, M.D.                                                  you visit our campus and spot a volunteer, please
    Barbara C. Brody                                                                                                                                            She initially offered to help reopen   family,” says Keswick CEO Libby Bowerman. “All that she does
                                                                           take a moment to thank him or her for the                                            Keswick’s gift shop and suggested      for Keswick, as well as her altruistic nature, make her an obvi-
    John C. Corckran, Jr.
    Patrick L. Deering
                                                                           energy, commitment and joy he or she brings to                                       we hire a manager to oversee the       ous choice for Volunteer of the Year.”
    Craig S. Horner                                                        our residents, families, visitors and staff.                                         shop’s daily operations. With
    Lenwood Ivey, Ph.D.                                                                                                           Audrey’s help, Keswick formally reopened our gift shop on Jan-       A Towson resident for more than 53 years, Audrey lives at Oak
    Edmond B. Nolley, Jr.          Speaking of our mission and vision, Keswick has recently revised both to provide a clear,      uary 10, 2005. These days, Audrey volunteers in our gift shop        Crest in Parkville, where she hosts a show on Oak Crest’s in-
    Peter Rabins, M.D.             strong direction for the future of our organization:                                           every other week, helping to organize merchandise displays and       house television station. She enjoys traveling, playing cards and
    Edgie T. Russell, III                                                                                                         train new volunteers.                                                spending time with friends and family.
                                   Keswick’s Mission
                                   To be the premier provider of comprehensive, individually focused, quality-based               “Keswick was very good to my mom when she was a resident,”           Keswick sincerely thanks Audrey for her generous spirit and
    Staff Members                  services for older individuals in the Baltimore area.                                          Audrey says. “I volunteer because I think everyone, at some          tireless commitment to our community and congratulates her
    Elizabeth Bowerman                                                                                                            point in their lives, should give back to society.”                  on this prestigious honor.
    Chief Executive Officer        Keswick’s Vision
    Patricia Supik                 To develop, deliver and manage premier senior service programs in the Baltimore area
    Chief Financial Officer        that can be emulated nationally—always focused on the delivery of compassionate care
                                   combined with clinical and community-based research. Our emphasis is on the pres-
    Robert Aims                    ervation of individual independence, dignity and respect as we seek to meet individual
                                                                                                                                  Libby Bowerman Selected for Leadership Maryland
    Nursing Home Administrator
                                   care needs in a place our clients call home.
    Mary Warren Scholtes
    Director of Development        These revised mission and vision statements provided an important foundation for our
                                   strategic planning retreat, held in early March. The sense of excitement and anticipation
                                                                                                                                  Class of 2008
    Willene Smith
    Director of PR and Volunteer   was palpable as we looked beyond the bricks and mortar of our 40th Street campus to            Leadership Maryland has selected Keswick CEO Libby Bowerman for
    Services                       focus on preparing for the next generation of seniors.                                         its Class of 2008. Each year, Leadership Maryland—an educational,
    Editor                                                                                                                        nonprofit organization—invites a different group of top-level execu-
                                                                                                                                  tives from the public and private sectors to study and discuss critical

                                           “... next time you visit our campus and spot
                                                                                                                                  issues, challenges and opportunities facing the State of Maryland.

                                    a volunteer, please take a moment to thank him or her                                         Libby joins 52 other accomplished, talented Maryland leaders selected
                                                                                                                                  for the prestigious program in 2008.
                                     for the energy, commitment and joy he or she brings
                                                                                                                                  “It is a great honor to be recognized by Leadership Maryland and to be
                                          to our residents, families, visitors and staff.”                                        included amongst a group of highly qualified executives from across the
                                                                                                                                  region,” says Libby. “I look forward to us learning from one another. I
                                   In closing, I want to thank the entire Keswick family for your dedication, patience and        hope to integrate the skills I gain from this program into my day-to-day
                                   support during this time of strategic planning and analysis. Please know that I welcome your   functions at Keswick, as well as share my Keswick experience with peers
                                   comments and suggestions anytime; just send them to BowermanL@Keswick-multicare.org.           in the Leadership Maryland group.”
                                                                                                                                                                                                             Fellow Leadership Maryland classmates Karen A. Schonfeld (left) and
                                                                                                                                                                                                             Libby Bowerman at a recent program event.



2 Best of Times Spring 2008                                                                                                                                                                                                                                                        
                                                 KESWICK
                                                                                                                                             Keswick Board Gathers for
                                                Shining Stars                                                                                Strategic Planning Retreat
                                                                                                                                             On March 4, 2008, the Keswick Board of Directors, along with several mem-
                                                                                                                                             bers of our management team, gathered for a strategic planning retreat. The
                                                                                                                                             purpose of the retreat was to further discuss and finalize Keswick’s short- (three
                                                                                                                                             to five years) and long-term (five to ten years) strategic plans and key focus areas
                                                                                                                                             (i.e. Keswick’s 40th street campus, community outreach and our affiliation with
                                                                                                                                             Johns Hopkins.)
                                   Bob Aims                              Libby Overly, LCSW-C
                                   Nursing Home Administrator            Director of Adult Day Services                                      The retreat was facilitated by Ed Nolley, Chair of the Board’s Strategic Plan-
                                                                                                                                             ning Committee, and nationally recognized strategic planning and senior living
                                   The Keswick community wel-            Libby Overly, LCSW-C, is not new to Keswick, but she does           expert Elizabeth Bartlett, whom the Board has hired to assist with this process.
                                   comes our new nursing home            have a new role: director of Adult Day Services. For the past       At the retreat, attendees agreed to add another key focus area—research—and
                                   administrator, Bob Aims. Bob          two years, Libby served as a clinical social worker with Adult      conducted a “SWOT” (Strengths-Weaknesses-Opportunities-Threats) analysis
                                   is responsible for monitoring         Day Services. Now, as director, Libby oversees staff, operations    of Keswick. (“We modified the SWOT exercise a bit, replacing the word weak-
                                   Keswick’s continued compliance        and policies, admissions and participant assessments. She also      nesses with challenges,” explains Ed.)
                                   with state and federal health care    handles all marketing for Adult Day Services and writes a quar-
                                   regulations, overseeing our clini-    terly newsletter for families.
                                   cal departments and ensuring our
                                   quality of care remains high.         With extensive experience in mental health, medical social             “Above all, it’s important that we honor our
    Having worked in health care management for more than 30
                                                                         work, advocacy, health policy and community education,
                                                                         Libby brings knowledge, creativity and dedication to her new
                                                                                                                                              purpose. Keswick’s mission and vision statements
    years, Bob brings extensive experience and strong management         position.                                                              provide an important benchmark to keep us
    skills to Keswick. Before moving to Baltimore in 2004, Bob
    lived in upstate New York, where he managed various health           “Keswick presented a unique opportunity to work in the long-                     on track and focused...”                                                  Alzheimer’s
    service programs and served as an administrator for two long-
    term care facilities.
                                                                         term care field for a stand-alone nonprofit organization that
                                                                         truly strives for integrity and superlative service,” says Libby.                                                                                          Support Group
                                                                         “Everyone who works here goes above and beyond. Even at the         Throughout the day, attendees were encouraged to view each initiative in light
    “Keswick is a special place with a very warm staff, commit-          highest levels of management, there is a clear sense of compas-     of Keswick’s recently revised mission and vision statements. “Above all, it’s          Second & Fourth Tuesdays
    ted volunteers and involved family members,” says Bob. “I’ve         sion and empathy for the people we serve and a desire to find       important that we honor our purpose. Keswick’s mission and vision statements           of each Month
    worked in several nursing homes in the greater Baltimore area,       ways to ensure their needs are met.”                                provide an important benchmark to keep us on track and focused,” says Ed.              9:30 – 11:30 a.m.
    and Keswick is, by far, the best.”                                                                                                                                                                                              Keswick Adult Day Center
                                                                         Libby received her master’s degree                                  By the retreat’s conclusion, attendees had developed three short- and three
    Bob earned both his bachelor’s degree in health planning and         in social work from the Uni-                                        long-term strategic initiatives, which Board members are currently reviewing           Keswick sponsors a semimonthly sup-
    his MBA from Penn State University. He is a licensed nursing         versity of Southern Mississippi                                     with other management staff.                                                           port group for individuals who have a
    home administrator in Maryland, Pennsylvania and Delaware.           and her master’s of education in                                                                                                                           family member with Alzheimer’s disease
                                                                         community counseling from the                                       The Board’s Strategic Planning Committee will meet again in May to finalize            or other form of dementia. The group
    Bob lives in Edgewood, Maryland, with his wife of 35 years.          University of Maine. She is co-                                     and prioritize these initiatives. Look for more details in the next issue of Best      is affiliated with the Alzheimer’s Asso-
    He is president of the Upper Chesapeake-Perry Hall Kiwanis           founder of NeedyMeds.com, a                                         of Times.                                                                              ciation and open to the public. For more
    Club and serves on the Edgewood Community Council. In                nonprofit organization that helps                                                                                                                          information, call 410-662-4314.
    his free time, he enjoys outdoor activities such as biking, target   people who cannot afford pre-
    shooting and hiking. He is the father of three and the grand-        scription medications.
    father of four.
                                                                         Libby lives in Charles Village with her cat and two dogs.
                                                                         Although not a Maryland native, Libby has called Baltimore
                                                                         home since 1999. Her hobbies include outdoor activities and
                                                                         photography.




 Best of Times Spring 2008                                                                                                                                                                                                                                                    
       Employees of the Month                                                  Saluting the Heart                                                                                                      Keswick News Travels Fast!
       December 2007 through February 2008                                     of our Community                                                                                                        Keswick’s outstanding staff, nurturing programs and remark-
                                                                                                                                                                                                       able care continue to make headlines…
                                                                               In celebration of Volunteer Appreciation Week
                              December 2007
                                                                               (April 28 through May 3, 2008), Keswick paid                                                                            • In January 2008, The Baltimore Sun, The Daily Record and
                              Cathy Ferrell, G.N.A.
                                                                               special tribute to our current roster of outstanding                                                                      Guide to Retirement Living online (www.retirement-living.
                              Though she’s been at Keswick less than one
                                                                               volunteers. Our theme for this year’s celebration was                                                                     com) announced the hire of our new Nursing Home Admin-
                              year, Cathy has made a noticeable impact.
                                                                               “Volunteers: The Heart of the Community.”                                                                                 istrator Bob Aims.
                              “Cathy is always pleasant and professional
                              as she carries out her duties. Everyone
                                                                               On Wednesday, April 30, 2008, Keswick sponsored our                                                                     • On February 4, 2008, the Baltimore Business Journal, Guide to
                              knows that she is the one to go to when
                                                                               annual Volunteer Appreciation Luncheon and Awards                                                                         Retirement Living online and www.msn.com featured news of
                              you need an extra hand,” says a fellow co-
                                                                               Ceremony at nearby Baltimore Country Club.                                                                                our management and health care services agreement with the
                              worker. According to the daughter of a
                              Keswick patient, “My mother is blessed to                                                                                                                                  Brightwood Retirement Community in Lutherville.
                                                                               The following volunteers received awards at this
                              have Cathy as her G.N.A.!”
                                                                               year’s luncheon:                                                                                                        • The Baltimore Sun featured Keswick residents Mary Taliaferro
                              January 2008                                     Outstanding New Volunteer                                                                                                 and Delores Pittman, and our clinical information specialist,
                              Tracie Robinson, social worker                   Anne Fisher                                                                                                               Patrice Herold, in “Seniors Reach Digital Age.” The article,
                              A tireless advocate for Keswick patients and     Dorothy Sauer                                                                                                             which ran on March 14, 2008, focused on the growing num-
                              their families, Tracie works hard to create                                                                                                                                ber of seniors who use technology to stay connected with
                                                                               John Dempster Unsung Hero Award                                                                                           loved ones. Keswick’s Internet café and classes were also
                              a positive, stimulating experience for all,      Rahul Agarwal
                              from admission through discharge. “I can-                                                                                                                                  mentioned.
                                                                               Amelia Priscoe
                              not begin to name the many, many ways            Helen Shouman
                              Tracie has gone over and above her job
                              description in providing care and services
                              to our residents and their families. She has
                                                                               Special Recognition Awards
                                                                               The McVearry Family                                     News and Updates from Keswick Memory Care…
                              earned the respect and admiration of every-      Diana Kwong
                              one at Keswick,” writes a co-worker.             Sharon Kaminksi                                         Keswick Memory Care—now housed in the newly renovated           activities assistant at Good Samaritan Hospital, Lynnette is
                                                                                                                                       Baurenschmidt Building—announces several exciting enhance-      responsible for a stimulating, ever-changing schedule of enrich-
                                                                               Patient Council Volunteer of the Year                   ments to its program. For patients needing a primary care       ing activities for our residents, including arts and crafts, trivia,
                              February 2008                                    and Special Recognition Award
                              Lyndon Holmes, Tray Line Supervisor                                                                      physician, Jeremy Baron, M.D., medical director of Johns        word games, current events, holiday celebrations and outdoor
                                                                               Ellen Morris                                            Hopkins at Keswick Geriatric Practice, is currently accepting   activities. Activities are conducted in small groups or one on one.
                              When the last tray is returned and the final
                              meal served, Lyndon takes a few moments          The Eunice Thompson Award                               new patients. Dr. Baron can see Memory Care patients Monday
                              to thank his staff. It’s a small gesture, but    Evelyn McLay                                            through Friday and after hours if needed.                       To learn more about Keswick Memory Care or to make an
                              one that speaks volumes. According to the                                                                                                                                appointment for your loved one with Dr. Baron, contact Tess
                                                                               The Tacey Robinson Award
                              co-worker who nominated Lyndon for                                                                       In other news, Lynnette Conley, G.N.A., has joined Keswick      Ruby, director of Keswick Memory Care, at 410-662-4326.
                                                                               The Rev. Connie Lisch                                   Memory Care as our new activities coordinator. Previously an
                              Employee of the Month, “Lyndon is an
                              energetic supervisor who takes pride in his      The Evelyn Ebert Ludvik Outstanding
                              job. He holds regular briefing meetings for      Volunteer/Volunteer of the Year Award
                              his staff and never fails to show his appreci-   Audrey Buchanan
                              ation for their hard work. He is a real team
                              player.”                                         Keswick sincerely thanks our team of 120 active vol-
                                                                               unteers for their priceless gifts of time, energy and
                                                                               talents. Their contributions are greatly appreciated
                                                                               by our patients, residents and staff.

                                                                               To learn more about volunteer opportunities at
                                                                               Keswick, call 410-662-4235 or e-mail volunteers@
                                                                               keswick-multicare.org.                                                              Visit us online at www.keswick-multicare.org.

 Best of Times Spring 2008                                                                                                                                                                                                                                                   

								
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