Top 10 Frequently Asked Questions
1. 2. 3. 4. 5. 6. 7. 8. Which state tax forms are supported? What states support electronic filing?
How quickly can I get my refund? In which states can I pay my balance due by credit or debit card? Can I electronically file a state tax return without a federal tax return? Do I qualify for electronic filing? I've submitted my tax return, how do I check the status? How do I find my AGI (Adjusted Gross Income) from last year so I can file electronically? 9. How do I print out a copy of my return? 10. What happens if I file electronically, and the IRS rejects my return?
1. Which state tax forms are supported?
Click on a state below to view the forms we support. AL CT IA KY MI NC NM PA VA AR DC ID LA MN ND NY RI VT AZ DE IL MA MO NE OH SC WI CA GA IN MD MS NH OK TN WV Back to Top CO HI KS ME MT NJ OR UT
2. What states support electronic filing?
The following states support electronic filing: Alabama Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Georgia Hawaii Idaho Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina Utah Vermont
Illinois Indiana Iowa
Nebraska New Jersey New Mexico
Virginia West Virginia Wisconsin
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3. How quickly can I get my refund?
To check the progress of your current year's refund, call the IRS at 1-800-829-4477 and use the refund status option offered on the TeleTax system. Some refunds may be delayed because of IRS compliance reviews to ensure that returns are accurate. If you file a complete and accurate tax return and you are due a federal refund, you should receive your refund following this schedule:
Within several days via Refund Anticipation Loan (RAL) if you qualify and file electronically. Within 2 weeks after the acknowledgment date if you file electronically, and you elect to receive your refund via Direct Deposit. Within 4 weeks after the acknowledgment date if you file electronically, and you receive your refund via U.S. Mail. Within 6 weeks from the date the IRS receives your return, if you file via U.S. Mail.
For more specific information regarding anticipated refund dates with electronic filing, see IRS Publication 2043, IRS e-file 2008 Refund Cycle Chart.
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4. In which states can I pay my balance due by credit or debit card?
Through an agreement with Official Payments, we offer you the option of charging your federal and state taxes to a credit card or debit card. A small convenience fee will apply. Some states require that credit card or debit card payments be made only through their web site. Alabama Connecticut Georgia Indiana Kentucky Minnesota Montana New York Oklahoma Rhode Island Virginia Arkansas Delaware Idaho Iowa Louisiana Mississippi Nebraska North Carolina Oregon South Carolina West Virginia California District of Columbia Illinois Kansas Maryland Missouri New Jersey Ohio Pennsylvania Vermont Wisconsin
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5. Can I electronically file a state tax return without a federal tax return?
Yes, in most cases you may file your state return separately. You should enter both your federal and state tax information and then calculate the return. For all states, except AR, HI, and OK you can then file your state return independently. Please Note: You can choose to electronically file just your federal return.
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6. Do I qualify for electronic filing?
Most taxpayers qualify for electronic filing. Some of the rare situations in which you may not qualify include: 1. 2. 3. 4. 5. 6. You do not currently live in the United States. You earned income from a state in which you do not live. You want to e-file your state return, but not your federal return and your resident state is Arkansas, Hawaii or Oklahoma. Your filing status is Married Filing Separately and you live in a state that is subject to community property rules. Your status is Married Filing Jointly, only one spouse earned income, and you are claiming Child Care Credit. (All three must apply to disqualify you.) You received a waiver from the IRS.
If you do not qualify, you can still use our program to prepare your return. When it is finished, the program will notify you that it must be printed and mailed.
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7. I've submitted my return. How do I check the status?
Easily check your return status from our web site homepage by clicking the "Electronic Filing" menu then click on "Check the Status of your E-filed Return." You will need to enter your user ID and password and the status will be displayed. When you are logged into the program you can view your status at any time by checking the status feature on the upper right hand side. Click on the "Federal" or "State" link to display the status of your return.
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8. How do I find my AGI (Adjusted Gross Income) from last year?
There are a few ways to find your AGI:
Your 2006 AGI can be found on Form 1040 (lines 37 & 38) or Form 1040A (lines 21 &
22) or Form 1040EZ (line 4). You can contact the IRS at 1-800-829-1040. If they can verify your identity, they will tell you last year's AGI over the phone. If you filed a joint return last year, the AGI from that return is entered for both the taxpayer and spouse.
If you need to correct the AGI on your return, click on the "Filing Options" link at the bottom right side of any page. Click "Continue" until you reach the "Signing Your Electronic Return" page and then make the changes. If you can't get last year's AGI: Last year's AGI is not needed to file your Federal taxes electronically and if you know last year's self selected PIN, you will not have to mail anything to the IRS. If you do not know last year's AGI or self selected PIN, you can still file your return electronically. But you need to mail form 8453-OL as the signature form for the return. If you decide not to use the "paperless" method, click on the "Filing Options" link at the bottom right side of any page. Click "Continue" until you reach the "Signing Your Electronic Return" page and click "Clear all entries on this Page." Click "Previous" until you reach the "Filing Options" page. In the "Electronic Filing Signature Options" section, choose "Sign and Mail Form 8453-OL" from the dropdown list next to the question "How do you want to sign your return?" For your convenience, the 8453-OL will be included in your printed return.
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9. How do I print out a copy of my return?
Open your return, and select Print or E-file at the bottom of any of the program screens. If you have already paid your processing fee, then you need only select Step 4, View or print. If, for some reason you are unable to access your return, you should call the IRS at 1-800-829-1040 and request a copy of your return be mailed to you. The same request can be made to your local State Taxing Authority.
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10. What happens if I file electronically, and the IRS rejects my return?
First, you need to determine the reason for rejection. If it is something simple, like a misspelled name or your social security number was entered incorrectly, then you only need to correct the mistaken information, and re-submit for electronic filing. If the issue is something more, you may need to contact the IRS at www.irs.gov or at 1-800-829-1040 and find out what you need to do to correct the problem with your return. It is possible that you will not be able to file electronically due to some IRS regulation. In that case you will need to print out your return and mail it to the IRS.