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					National Consumer Council (NCC) Publication Scheme

The aim of this publication scheme is to set out
 What information we publish or intend to publish as a
  matter of course
 How this information will be published
 Whether the information will be available free of
  charge or on payment.

The scheme listed below has been compiled to reflect the
various work activities undertaken by NCC and is intended
to provide a framework for accessing information. The
publication scheme divides the information published by
NCC into three broad topic areas. The scheme also covers
the information held by the Councils in Scotland and
Wales. To help identify specific document types there is
a breakdown summarising the types of publication to be
found under each topic heading, indicating their
availability and status.

Procedures for making requests
The majority of information and publications can be
downloaded free of charge from our website
www.ncc.org.uk. All other requests should be made either
in person, by telephone, e-mail, fax or post to the
Publications Officer. We endeavour to respond to your
information request within 10 working days of receipt of
your request. There may be a charge for publications or
materials. A full price list is available on request.

Complaints procedure
What happens if I am not satisfied with the service I
receive?
Our policy is to be as open as possible and supply the
information you have requested, but we may withhold
information if we consider its release would be excluded
under the Act or Data Protection Act.
If information within a document made available under
this Publication Scheme is withheld the document will be
clearly marked to show where information has been removed
and the exemption we have used.
If we refuse to supply all or part of any other
information you have asked for we will write to you
giving our reasons for refusal. The reasons will be based
on the exempted categories in the Freedom of Information
Act 2001 or the Environmental Information Regulations
1992.




                            1
If you are not satisfied with the reasons you have the
right to appeal to the information Commissioner. You may
also appeal if you believe the charges we have made to
supply information are unfair or that we have not
complied with our obligations under that requirement.




                            2
NCC AS AN ORGANISATION (pg3)
Information about our organisation and role.

Strategic Management (Pg4)
Document reflecting NCC’s decision processes at the highest level
Organisation structure(pg8 )
Documents which describe the structure of NCC, SCC and WCC
Organisation policies (pg8 )
Documents reflecting the policies which NCC, SCC, WCC work to.
Funding (pg8 )
Documents explaining the funding sources of NCC, SCC, WCC

COMMUNICATIONS(pg 9)
Documents relating to NCC’s communications with decision makers

POLICY(pg10 )
Documents relating to NCC’s policy work

SCOTLAND(pg22 )
Information about our current work priorities and projects undertaken in
Scotland

WALES(pg27 )
Information about our current work priorities and projects undertaken in
Scotland




                                       3
NCC AS AN ORGANISATION
The National Consumer Council is unique. We are a consumer policy and
research organisation with a special focus on the needs of disadvantaged
consumers. We look for the big consumer issues of the future and lobby to
shape today’s consumer policy debate. We are independent of government,
but benefit from a close working relationship, pressing our case in a way other
cannot. And we have sister organisations in Wales and Scotland, and strong
links in Northern Ireland, providing a good basis for us to represent all
consumers, in the UK and in Europe.

Strategic Management (pg 4)
Document reflecting NCC’s decision processes at the highest level

Meetings (pg4 )
Documents(pg6 )

Organisation structure(pg8 )
Documents which describe the structure of NCC, SCC and WCC
Org chart
Dept structure
Manager profiles
Contact points

Organisation policies (pg8 )
Documents reflecting the policies which NCC, SCC, WCC work to.
HR
Procurement
FOI
RES
Complaints
Code of Openness
Data protection

Funding (pg 8)
Documents explaining the funding sources of NCC, SCC, WCC
Friends
Terms of reference
Membership
Events/meetings calendar
Link to annual accounts




                                       4
Strategic Management

Meetings


Publication:    NCC Board Membership, Terms of Reference,
                Agendas and supporting documentation and
                Minutes
Status:              Partially open
Availability:        www.ncc.org.uk
                By post NCC

Notes:          Papers and confidential documents closed
           until no longer
                commercially sensitive. Archives of
           previous meetings available




Publication:    SCC Council Membership, Terms of
                Reference, Agendas and supporting
                documentation and Minutes
Status:                   Partially open
Availability:        www.ncc.org.uk
                By post SCC

Notes:          Papers and confidential documents closed
           until no longer
                commercially sensitive. Archives of
           previous meetings available




Publication:    WCC Council Membership, Terms of
                Reference, Agendas and supporting
                documentation and Minutes
Status:         Partially open
Availability:        www.ncc.org.uk
                By post WCC

Notes:          Papers and confidential documents closed
           until no longer
                commercially sensitive. Archives of
           previous meetings available




                             5
Publication:    Advisory Group Membership, Terms of
                Reference,
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:




Publication:   Audit committee Membership, Terms of
Reference, Minutes and papers.
Status:        The minutes and papers can be fully open,
               partially open or fully closed depending
               on their contents. Membership and Terms
               of Reference fully open.
Availability:       www.ncc.org.uk
               By post NCC

Notes:          Confidential minutes and papers will be
                fully closed and not available.




Publication:    Human Resource and Remuneration Committee
                Membership, Terms of Reference, agendas
Status:         Partially open
Availability:        www.ncc.org.uk
                By post NCC

Notes:          Membership, Terms of Reference and Agendas
                fully open.




Publication:    Policy Management Meetings Membership,
                Terms of Reference, agendas
Status:              partially open
Availability:        www.ncc.org.uk
                By post NCC

Notes:          Membership, Terms of Reference and Agendas
                fully open. Minutes and papers closed
                until no longer commercially sensitive




                             6
Publication:    Operational Management Meetings
                Membership, Terms of Reference, , agendas,
Status:              partially open
Availability:        www.ncc.org.uk
                By post NCC

Notes:          Membership, Terms of Reference and Agendas
                fully open. Minutes and papers closed
                until no longer commercially sensitive or
                remaining closed if containing personal
                information




Documents


Publication:    Corporate Plan - summary
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

                Notes:    Corporate Plan is a commercial
                sensitive document whilst in the
                development stage and will be made
                available once formally agreed.




Publication:    Work plan
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:




Publication:    Corporate Performance indicators
Status:         fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:



                             7
Publication:    Memorandum of Articles
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:




Publication:    Memorandum of Understanding
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:




Publication:    Management Statement
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:


Publication:    Annual Report
Status:              fully open
Availability:        NCC Annual Report www.ncc.org.uk
                SCC Annual Report www.scc.org.uk
                WCC Annual Report www.wcc.org.uk
                By post NCC




Publication:    Annual Accounts
Status:              fully open
Availability:        www.ncc.org.uk


                             8
By post NCC




              9
Organisation structure
Documents which describe the structure of NCC, SCC and WCC
Org chart NCC org chart WCC org chart SCC org chart
Dept structure
Manager profiles
Contact points

Organisation policies
Documents reflecting the policies which NCC, SCC, WCC work to.
Complaints
Data protection
Freedom of Information
Human Resources
Procurement
Race Equality Scheme


Funding
Documents explaining the funding sources of NCC, SCC, WCC
Friends
                       Membership
                       Terms of Reference
                       Events and Meetings calendar
Link to annual accounts
Financial Statement




                                   10
COMMUNICATIONS

Events calendar
Publications
                     Factsheets
                     NCC Bulletins
                     Good practice guides
                     Consultation responses
                     NCC research findings
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
                     Campaign materials
                     Corporate literature

Website

The majority of NCC reports are now available on NCC’s
website for free download. Hardcopies of the report can
be purchased from NCC 0207 7303469.




                             11
POLICY
Policy work for NCC London is divided into Policy
Research and Strategy and Policy Research and
Development. Areas of work are listed below.

The majority of NCC reports are now available on NCC’s
website for free download. Hardcopies of the report can
be purchased from NCC 0207 7303469.

Policy work for SCC and WCC are listed are also listed
below.
                   SCC Policy
                   WCC Policy

POLICY RESEARCH AND STRATEGY(pg 11)
Information about our work priorities and current projects and research

Food Policy(pg 11) Campaigning for more consumer-focused
food and agricultural policies, with better information
for consumers
Financial Services(pg 11) Examines changing consumer
financial needs and futures and the role of public and
private sector providers of financial products and
services
Meeting Basic needs(pg 12) Seeking to provide solutions to
the problems consumer face in obtaining the goods and
services essential to meeting basic needs
Models of Representation(pg 12) Focusing on consumers of
both private and public goods and services, particularly
looking at the interests of disadvantaged consumers.
Risk (pg 13) Explores the risks that consumers face in the
areas of financial services, food, health and new
technologies
Sustainable development(pg 13) Focusing on green and
environmental issues that are of concern to consumers
Transport policy(pg 14) Representing the consumer interest
in regulated industries providing models of best practise

POLICY RESEARCH AND DEVELOPMENT(pg 15)
Information about our current development and campaigning work
Education and Information(pg 15) Concerned with the skills,
attitudes, knowledge and understanding to become an
effective consumer
Stronger Voice(pg 16) Training package that develops the
skills and expertise essential to effective consumer
representation
Trading fairly(pg16 ) Campaigning for a one-stop-shop
information service based on the track records of traders


                                      12
Consumer Network(pg17 ) A group of people across England
who keep the NCC up-to-date about consumer issues
affecting them and their communities.
Consumer protection(pg 17) Campaigns for tighter laws to
catch unfair practices and greater powers for local
trading standards officers and for regulators of
essential service industries.
Consumer Credit(pg18 ) Campaigning for more effective
enforcement of consumer credit licences
Self Regulation (pg 18) Best practice and guidance for
credible self regulation
EU governance(pg 19) Work on reviewing and reforming the
governance of the EU
Financial Services(pg 20) Input into the Financial
Ombudsman Service’s jurisdiction




                            13
POLICY RESEARCH AND STRATEGY

Food Policy
Publications
                       Factsheets
                       Good practice guides
                       Consultation responses
                       NCC research findings
                       Policy briefings
                       Published articles
                       Written speeches
                       Press releases
                       Media and Parliamentary briefings
                       Campaign materials
Events calendar
Status:                fully open
Availability:          www.ncc.org.uk
                  By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Financial Services
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
                    Campaign materials
Events calendar
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC




                               14
Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Meeting Basic Needs
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
                   Campaign materials
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Models of Representation
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
                   Campaign materials
Status:             fully open


                           15
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




Risk

Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
Campaign materials

Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.



Sustainable development

Publications
                   Factsheets


                             16
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.



Transport Policy

Publications
                      Factsheets
                      Good practice guides
                      Consultation responses
                      NCC Current reports
                      NCC Report archives
                      Policy briefings
                      Published articles
                      Written speeches
                      Press releases
                      Media and Parliamentary briefings

Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.


                              17
18
POLICY RESEARCH AND DEVELOPMENT

Education and Information(pg 15)
                   Consumer Education
                   Consuming Passions
                   Net benefit
                   Quality Mark research project

Stronger Voice(pg 16)
Trading fairly(pg 16)
Consumer Network(pg 17)
Consumer protection(pg 17)
Consumer Credit(pg18 )
Self Regulation (pg 18)
EU governance(19 )
Financial Services(pg20 )

Education and Information
                   Consumer Education
                   Consuming Passions –a free resource
                    for teaching consumer education
                    through citzenship
                   Net benefit
                   Quality Mark research project

Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
                     Training materials and CD Rom

Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:    Background research and current projects –
partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request


                             19
after publication unless subject to provisions of the
Data Protection Act.




                           20
Stronger Voice
Publications
                      Factsheets
                      Good practice guides
                      Consultation responses
                      NCC Current reports
                      NCC Report archives
                      Policy briefings
                      Published articles
                      Written speeches
                      Press releases
                      Media and Parliamentary briefings
                      Training materials and CD Rom

Status:               fully open
Availability:         www.ncc.org.uk
                 By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Trading Fairly

                    Trading Information
Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
                     Training materials and CD Rom
Status:               fully open
Availability:         www.ncc.org.uk
                 By post NCC




                              21
Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.


Consumer Network
Publications                     -   Recruitment and
Information pack
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
                    Training materials and CD Rom
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Consumer Protection
                   EU sales promotion regulation
                   EC Communications on Consumer
                    protection
                   OFT Enterprise Bill
                   DTI Prize competitions
                   Green paper on Consumer Protection
                   Super Complaints
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses


                            22
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              Fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Consumer Credit Legislation

                   Credit Act 1974
                   EC Credit Directive
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC


Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                              23
Self regulation

                   General dental Council Audit
                   Corgi Audit
                   Quality Mark research project
Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings




                             24
Status:                fully open

Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

EU Governance

Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings

Status:               fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                             25
Financial Services


                   Insurance mediation directive
                   Financial Ombudsman Services
                    jurisdiction

Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                            26
SCOTLAND(pg 22)

Utilities(pg22)
Food(pg22 )
Health and Social Care(pg23 )
Local Government(pg 23)
Housing(pg 24)
Education(pg 24)
Legal environment and rural affairs(pg 25)
Transport(pg 25)
Projects(pg 26)
Consumer Networks(pg 26)


WALES(pg 27)

Access to Goods and Services(pg 27)
Broadcasting(pg27 )
Consumer Education(pg 28)
Credit Unions(pg28 )
Financial Services and Debt(pg29 )
Information and Communication technology(pg29 )
Language(pg 30)
Sustainability(pg 30)
Consumer Networks(pg 31)




                             27
SCOTLAND

Utilities
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Food
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:              Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final


                            28
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




Health and Social Care
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Local Government
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC


                            29
Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                           30
Housing
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Education
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.


                            31
32
Legal environment and rural affairs
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Transport
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.


                            33
34
Projects- Scottish Community Diet Project and Scottish
Healthy Choice Award Scheme
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Consumer Networks

Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:              Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request


                            35
after publication unless subject to provisions of the
Data Protection Act.




                           36
WALES

Access to Goods and Services
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Broadcasting
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:              Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final


                            37
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                           38
Consumer Education
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Credit Unions
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.


                            39
Financial Services and Debt
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Information and Communication technology
Publications
                   Factsheets
                   Good practice guides
                   Consultation responses
                   NCC Current reports
                   NCC Report archives
                   Policy briefings
                   Published articles
                   Written speeches
                   Press releases
                   Media and Parliamentary briefings
Status:             fully open
Availability:       www.ncc.org.uk
               By post NCC

Notes:              Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request




                           40
after publication unless subject to provisions of the
Data Protection Act.




                           41
Language
Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
Status:               fully open
Availability:         www.ncc.org.uk
                 By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.

Sustainability
Publications
                     Factsheets
                     Good practice guides
                     Consultation responses
                     NCC Current reports
                     NCC Report archives
                     Policy briefings
                     Published articles
                     Written speeches
                     Press releases
                     Media and Parliamentary briefings
Status:               fully open
Availability:         www.ncc.org.uk
                 By post NCC

Notes:              Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request




                             42
after publication unless subject to provisions of the
Data Protection Act.




                           43
Consumer Networks
Publications
                    Factsheets
                    Good practice guides
                    Consultation responses
                    NCC Current reports
                    NCC Report archives
                    Policy briefings
                    Published articles
                    Written speeches
                    Press releases
                    Media and Parliamentary briefings
Status:              fully open
Availability:        www.ncc.org.uk
                By post NCC

Notes:               Background research and current
projects – partially open
It is NCC policy to make the results of research
available wherever possible through publication of final
reports. Supporting research is also available on request
after publication unless subject to provisions of the
Data Protection Act.




                            44

				
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