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JOHN GARLAND
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the generosity of the Wigwamen
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AL
BIO
receive additional information and an
program pursuant to subsection 13 (1)
N
of the Ontario Human Rights Code. To
An annual bursary is available through
REXDALE
ISLINGTON
205 Humber College Blvd., Etobicoke, Ontario M9W 5L7
in cooperation with
of residential rental units.
presents a Certificate Program for
those engaged in the management
The Institute of Housing Management
Certificate Program
Humber Institute of Technology & Advanced Learning
Property Management
Fall 2009, Winter 2010, Spring/Summer 2010
THe The Certificate in Property Management
offered by The Institute of Housing
Course
Course No: NIHM 003 50
Sep 26 – Nov 21/09
Course No: NIHM 005 50
Sep 22 – Nov 12/09
plans to respond to market changes,
consumer preferences, legislative
Supervision: Techniques
and Practices
desCrIptIons
IMPoRTAnCe
Saturday, 9:00 am – 4:00 pm Tue & Thu, 6:30 pm – 9:30 pm requirements, new technology and
Management (IHM) in partnership with (no class Oct 12) our competitors. (material for this course will be
Course No: NIHM 005 70 distributed in class)
Humber is the first step towards a rewarding
oF eduCATIon career in property management. Compulsory
Course No: NIHM 003 60
Jan 23 – Mar 20/10
Apr 24 – Jun 26/10
Saturday, 9:00 am – 4:00 pm
Course No: NIHM 107 50
Sep 11 – Sep 13/09 Fee: $359.00
Through IHM, Property Managers have Courses Saturday, 9:00 am – 4:00 pm (no class May 24) Fri, Sat, Sun, 8:00 am – 6:00 pm A competent supervisor is
Today’s market is very been recognized for the value they provide (no class Feb 15) (Sep 11, 9:00 am – 6:00 pm) more effective and better able
Our faculty are senior industry to achieve his/her goals. The
competitive and there is a in managing properties. Once certified, Human Relations for
members, AIHM’s and FIHM’s. eleCtIve Courses Quality Teams and importance of this role stems from
greater need for Accredited you can continue to upgrade and advance Property Managers Customer Service the influence the supervisor has
Property Managers. your responsibilities through education and Property and Building Tenancy Law in ontario on the employees. This course
Fee: $653.00 excellence
As a response to this need, the
by working towards achieving the AIHM Administration Property Managers must develop
Fee: $563.00
(material for this course will be
will provide the participant
designation (Associate of the Institute of (recommended as first course to be taken) The intent of this course is to with an understanding of the
Institute of Housing Management the analytical and behavioural skills distributed in class) five major functions needed to
Housing Management). One of the objectives Fee: $653.00 related to supervision of employees. introduce the student to the law
was established, with the of residential tenancies governing Fee: $359.00 accomplish this role.
of the Program is to accredit property In addition, they must also
following aims and objectives: This course is designed to provide landlords and tenants in Ontario. The focus on this course is to Course No: NIHM 103 70
management professionals. To graduate insight into the functions of interact with the tenants, owners,
subcontractors and the general The course is designed to give the provide the student with a work- Jul 9 – Jul 11/10
• to promote the science and with a Certificate, the student is required management in the administration
public. Topics will include decision- student a firm understanding of the ing knowledge to develop a team Fri, Sat, Sun, 8:00 am – 6:00 pm
art of property management, to complete six courses – four compulsory of large buildings and complexes. basic legal principles articulated in environment and provide excellent (Jul 9, 9:00 am – 6:00 pm)
Topics will include the Tenant making, leadership, delegation, team
its standards and ideas and courses and two elective courses. the legislation. It will also focus on customer service, to ensure the
Protection Act, lease negotiation, rent building, motivation, counselling
the education and training For further information regarding accredita- and coaching, evaluation, discipline, the practice and procedures at the organization is meeting, or exceed-
of individuals involved in the geared to income, breach of contract Ontario Rental Housing Tribunal. ing, the customer’s expectations, in
tion please contact IHM at (416) 493-7382, procedures, collection procedures, personnel procedures, recruitment,
management and operations The student will gain practical accordance with the expected serv-
or ihm@taylorenterprises.com insurance and liability, management public relations, client/tenant
hands-on experience ranging from ice level agreements. The student Refund Policy
of publicly and privately information systems, building start- services, owner/board liaison and
business ethics. filing and serving legal documents will participate in case studies to note: Material fees are included.
owned residential and CertIfICate CrIterIa up and takeover, and marketing/ to advocacy skills. build and deliver a presentation on All material can be picked up at
institutional buildings; advertising of rental units. Course No: NIHM 004 50 “Customer Service Excellence”. the Campus Bookstore (North
Property Management Certificate Course No: NIHM 001 60 Sep 26 – Nov 21/09 Course No: NIHM 100 60
Campus) except for NIHM 102,
• to provide a forum for the Saturday, 9:00 am – 4:00 pm Jan 23 – Mar 20/10 Course No: NIHM 106 50
(four compulsory courses plus two electives) Jan 23 – Mar 20/10 Saturday, 9:00 am – 4:00 pm Dec 4 – Dec 6/09 NIHM 103, and NIHM 106.
acquisition and dissemination (no class Oct 12)
Compulsory Courses: Saturday, 9:00 am – 4:00 pm (no class Feb 15) Fri, Sat, Sun, 8:00 am – 6:00 pm Students will need to produce
of information that would • Property and Building Administration (no class Feb 15) Course No: NIHM 004 70 (Dec 4, 9:00 am – 6:00 pm) their Admit to Class form in
help those involved in May 3 – Jun 28/10
(recommended as first course to be taken) Course No: NIHM 001 70 Business Planning & order to obtain the course
managing operations; • Strategic and Financial Planning for Property May 4 – Jun 24/10 Mon & Wed, 6:30 pm – 9:30 pm
Strategic Management Communicating for material. Refunds will only be
(no class May 24)
developing, designing and Managers Tue & Thu, 6:30 pm – 9:30 pm
(material for this course will be
effectiveness issued if the student withdraws
building; or to those providing • Human Relations for Property Managers Building Maintenance for distributed in class) (material for this course will be or the course is cancelled. Once
equipment, products or Strategic and Financial Property Managers distributed in class) course material is picked up,
• Managing Maintenance Services and Fee: $359.00
services to the industry; Planning for Property Fee: $721.00 Fee: $359.00 refunds must be approved by the
Building Systems This course explores the concepts,
Managers The purpose of this course is principles, and practices associated Communication is the exchange of Bookstore.
• to ensure that training Please note: Compulsory courses can
Fee: $653.00 to provide an understanding of with building organizational information between two or more Saturday Courses –
programs, compatible with not be used as Elective courses.
This course is designed to maintenance management services, business plans. Business planning people. Effective communication 6 hours/session: Full tuition fee
identified needs, are available for those involved in the property will get the job done without mis- refund less $25 if written request
provide a complete review of the will be examined within the context
to the industry; advIsory Board accounting process and principles, management sector or a related field. of research, product and service understanding, lost time or costly is received in the Registration
Jim Daku, Humber Institute of Technology the managerial use of accounting It will give a general overview of the development, human resources, errors. This course will provide you office before the 2nd regularly
• to accredit Property with the tools to ‘communicate ef-
& Advanced Learning and financial statements and their management systems, such as the operations, facilities planning scheduled session.
Management professionals; analysis, and budget preparation principles of residential construction, and public relations. Strategic fectively’ with employees, tenants,
Deborah Filice, FIHM, Institute of Housing Evening Courses –
and procedures for property managers. building sciences, blueprint reading, Management is a significant owners, subcontractors, and the
Management general public. 3 hours/session: Full tuition fee
In addition, the techniques and specification writing, managements’ component of Business Planning.
• to provide input for Helen Gawryk, Humber Institute of responsibility for the management refund less $25 if written request
approaches for establishing It is one thing to build a business, Course No: NIHM 102 60
legislation being proposed Technology & Advanced Learning and organizing objectives and of life safety systems, contract however creating sustainability Mar 26 – Mar 28/10 is received in the Registration
by government that would Kathi Zarfas, AIHM, Institute of Housing implementing strategies will be management, and the impact of the is often dependent on our ability Fri, Sat, Sun, 8:00 am – 6:00 pm office before the 3rd regularly
impact on property managers. Management discussed. Construction Lien Act. to strategize and modify business (Mar 26, 9:00 am – 6:00 pm) scheduled session.
