PHASE FOUR: PERFORMANCE MONITORING Finally, the selection of the facilitator for these sessions is as important as the material to be presented. Choosing a sympathetic and knowledgeable facilitator will add to the acceptance of the program and put employees at ease. PHASE FOUR: PERFORMANCE MONITORING Organizations often dedicate a great deal of resources to conceive a project, build it, and release it, only to forget about it and see all the time, energy, and resources go to waste. With a whistleblower program, it is critical to have a monitoring component for quality control that will ensure compliance with the parameters established and to make sure employees remain aware that the program is in place and working effectively. Monitoring can be done through meetings with the oversight board, which should take place at least once a quarter. The manager of the whistleblower program should attend these meetings and present a report showing: * The number of disclosures received. * A categorization of the allegations reported. * Cycle times from filing to action and from action to resolution. * Reporting avenues used. * Outside parties involved. * A measure of the criticality and financial impact of the allegations.
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