HONG KONG AWARDS FOR


             April 2009
2009 Hong Kong Awards for Environmental Excellence
Property Management

1.1 Background

The Hong Kong Awards for Environmental Excellence (HKAEE) is striding into its second year and has
been recognized by the community as one of the most prestigious and reputable award schemes
in Hong Kong. It started with the “Environmental Labels” and “Sectoral Awards” in the first year. The
former offers recognition to those that have achieved committed goals in waste reduction, energy
conservation, improving indoor air quality (IAQ) and improving product environmental attributes;
while the latter grants awards to organizations with an overall outstanding environmental
performance. In this year, HKAEE introduces the new Carbon“Less” Certificates scheme to
recognize organizations with carbon reduction efforts.

1.2 Overview of HKAEE

The 2009 HKAEE provides three types of recognition, namely the Environmental Labels, the
Carbon“Less” Certificates, and the Sectoral Awards.

The Environmental Labels scheme encourages participants to make self-improvement and
recognizes those that achieved specific environmental goals. The main reason for having this
scheme is that some organizations may be in a position just to perform well in specific areas (e.g.
waste reduction), but not in an overall manner. Their efforts, however, are still worth being
recognized. Participants can join any of the 4 Environmental Labels at any time and there is no
prescribed limit on the number of awardees. Participants will be awarded the “Class of Excellence”
or “Class of Good” Label, depending on their achievements.

The Carbon“Less” Certificates scheme aims to recognize those participants that achieved a
verified absolute reduction of overall carbon emissions. Specific objectives are to:
• encourage local buildings and organizations to identify, and take measures to reduce their
    carbon footprint;
• provide recognition to participants according to their respective levels of achievements in
    carbon footprint reduction; and
• facilitate reporting of third-party verified achievements of overall carbon footprint reduction.

The Sectoral Awards scheme aims to recognize organizations with all-round outstanding
environmental performance in Green Leadership, Programme and Performance and Partner
Synergy in respective sectors. It is an annual competition among participants in 9 selected sectors.
There will usually be 1 Gold, 1 Silver, 1 Bronze, 1 SME Awards and up to 10 Merits for each sector; but
the combination can be adjusted by the Adjudicating Panel as deemed appropriate.

2009 Hong Kong Awards for Environmental Excellence
Property Management

                                   Hong Kong Awards for Environmental Excellence
                 Environmental Labels Carbon“Less” Certificates          Sectoral Awards

Purpose          Recognize                Recognize buildings and        Recognize organizations
                 organizations which      organizations which have       which have demonstrated
                 have attained a          achieved a verified            all-round and outstanding
                 prescribed number        absolute reduction of          environmental performance
                 of specific              overall carbon emissions       within designated sectors
                 environmental goals
Mechanism        Continuous               Measurement and verified       Competition
                 self-improvement         achievement
Scope               Wastewi$e Label          Carbon“Less”                    Construction Industry
                    Energywi$e Label         Certificate                     Financial, Insurance and
                    IAQwi$e Label                                            Accounting Institutions
                    Productwi$e                                              Hotels and Restaurants
                    Label                                                    Manufacturing
                                                                             Property Management
                                                                             Public Sector
                                                                             Schools #
                                                                             Transport and Logistics
Awardees         No prescribed limit      No prescribed limit            For each sector:
                 for each label
                                             Carbon“Less” XX                 1 Gold
                    Class of Good            Certificate                     1 Silver
                    Class of                                                 1 Bronze
                    Excellence                                               1 SME Award *
                                                                             A maximum of 10 Merits

                                                                         or a combination as deemed
                                                                         appropriate by the
                                                                         Adjudicating Panel
# Restricted to the Champions, First runners-up and Second runners-up of the past Hong Kong
  Green School Award organized by the Environmental Campaign Committee.
* Companies/organizations that meet the definition of SME adopted by the Government will be
  automatically entered into the Sectoral SME Award competition in the sector which they submit
  their applications.

1.3 Eligibility for Sectoral Awards

All businesses and organizations and their functional units operating primarily within Hong Kong are
eligible to apply for the Hong Kong Awards for Environmental Excellence – Sectoral Awards.
Functional units within an organization can enter the same or separate sectors but each functional
unit is limited to enter into one sector only. A functional unit of an organization will not be allowed to
enter into the same sector if the organization as a whole has already filed an application for such
sector or vice versa. Multiple entries from different functional units to the same sector would need to
demonstrate the specific environmental initiatives arising from individual functional units. Award
2009 Hong Kong Awards for Environmental Excellence
Property Management

applicants meeting the definition of SMEs as adopted by the Hong Kong SAR Government will
automatically be eligible for Sectoral SME Award competition in respective sectors.

To encourage wider participation in the Sectoral Awards, Gold Award winners of each
sector/subsector of the previous year will not be eligible for entering the Sectoral Awards for the
subsequent year.

The organizers reserve the right to determine the eligibility of any applicant.

1.4 Aims and Objectives

The Sectoral Awards aims to:

•   encourage businesses and organizations to adopt green management;
•   benchmark their commitments towards best practices within their sectors; and
•   recognize and acknowledge the efforts of leading businesses and organizations.

1.5 Purpose of this Guidebook for Property Management

The purpose of this Guidebook is to explain the application procedures and assessment criteria for
the sector of Property Management under the Sectoral Awards of the HKAEE. In addition,
self-assessment checklist is provided to assist your organizations to improve the environmental

For details about the Environmental Labels and the Carbon“Less” Certificates under the HKAEE,
please refer to the Guidebooks concerned.

2009 Hong Kong Awards for Environmental Excellence
Property Management

                          STAGE                          ACTIVITY

                                                     Document review of
            Stage 1 - Initial Assessment             all entries

                                                     Field assessment of
            Stage 2 - Detailed Assessment
                                                     shortlisted entries

                                                     Adjudicating panels
            Stage 3 - Final Assessment
                                                     to select winners out
                                                     of finalists

                1 Gold Award
                1 Silver Award
                1 Bronze Award
                1 SME Award
                Up to 10 Merits
                or a combination as
                deemed appropriate by
                the Adjudicating Panels

2009 Hong Kong Awards for Environmental Excellence
Property Management

Winners will be selected from a rigorous assessment process comprising three stages:

2.1 Stage 1 - Initial Assessment

Upon receipt of the application form, a questionnaire will be sent to the applicants to provide
details of their environmental achievements. All information submitted by each applicant will be
reviewed according to the assessment criteria laid down by the assessors of the awards. The
organizers may request additional documents from any applicant for the purpose of verifying
information that was submitted. The award organizers will then select eligible applicants for detailed
assessment in Stage 2.

2.2 Stage 2 - Detailed/Field Assessment

Organizations selected for detailed assessment will be visited by a team of assessors. The visit will
include a tour of applicant’s facilities and interviews with key representatives of the organization
including top management, department heads and general staff. The applicants should arrange
the necessary permits and transportation between the Hong Kong-Shenzhen border and the
premises in mainland China, if necessary, for assessors’ visit. During the site visit, applicants may
introduce their environmental performance to the assessors to provide them with an in-depth
understanding of their environmental initiatives and their status of implementation.

Applicants reaching Stage 2 assessment will receive a complimentary assessment report on their
environmental performance. The report will outline the organization’s strengths and areas where
improvements in environmental management could be made. The assessment reports will be
submitted to the adjudicating panels for final adjudication.

2.3 Stage 3 - Final Assessment

Adjudicating Panels of industry and environmental experts will be formed to review the
environmental performance of applicants in the nine sectors. During the final assessment phase, the
Adjudicating Panels may invite candidates to further present their achievements in a meeting. Each
adjudicating panel will comprise representatives from various trade associations, government
departments and professional bodies. After the adjudicating meetings, the panels may choose to
conduct site visits to selected applicants before deciding on the final winners of the awards for
each sector.

2009 Hong Kong Awards for Environmental Excellence
Property Management

The assessment criteria for the sector of Property Management, both Commercial & Industrial and
Residential, are based on the well-established “Eco-Business Model”. This model is designed to
exemplify the strong relationship between the internal workings of a business and the surrounding
environment. The key factors, including Green Leadership, Programme and Performance and
Partner Synergy, are generally considered to be vital in the overall integration of environmental
measures within an organization.

                                          Eco-Business Model

  Corporate                                                                                Environmental
  Corporate                                                                               and Community
                                                                                          and Community
   Benefits                                                                                  Benefits

Compliance                                       Leadership                                 environmental
with                                                                                        awareness
requirements                                                                                Protection of
Cost savings                                                                                resources

Improved                                                                                    Reduced
productivity and                                  Eco –                                     pollution
competitiveness                                                                             impacts
Improved                                                                                    Improved
corporate image                                                                             global
and customer                Programme                                Partner                environment
recognition                     &                                    Synergy                International
                            Performance                                                     recognition of
                                                                                            Hong Kong’s

The Eco-business Model describes the key features that a green property management company
should possess. It lists the criteria for becoming a successful “eco-business” and explains the benefits
that can be encountered if the criteria are fulfilled. If a commitment to environmental
management is what you seek for your company, you should consider fulfilling the model criteria
that are organized according to the following three key components.

2009 Hong Kong Awards for Environmental Excellence
Property Management

3.1 Green Leadership

The commitment of upper management towards environmental protection will steer the
successfulness of conservation measures taken within any business. This component of the Model
suggests that management is to provide leadership in initiating the environmental measures to be
taken. The efforts of upper management should involve formally stating the goals and policy of the
company’s intended commitment to environmental management, allocating resources to fulfill the
requirements of the company’s policy, communicating policy goals and involving all levels of staff
in the programme. Furthermore, it is important that the upper management establishes channels to
train staff members on how to practise environmentally friendly measures.

On-going improvement is required if high operational standards are to be maintained. Meeting the
demands of clients while maintaining a commitment to environmental management can be made
easy by following the criteria that comprise each component of the Eco-Business Model. Each
criterion focuses on a key aspect of environmental management. They are intended to steer
business by explaining the types of environmental measures that can be used, how these measures
can be put into practice and the recommended ways to implement environmental measures. The
following section lists the criteria of each component.

3.1.1 Leadership

The greater the extent of upper management commitment towards pursuing
environmental management efforts within any business is, the greater the
success of the environmental measures will be.

3.1.2 Policy

Commitment to protecting the environment may be formally declared through a written policy.

3.1.3 Organization and Resources

Staff should be designated with environmental responsibilities. Adequate resources should be
allocated to ensure successful implementation of environmental initiatives within the organization.

3.1.4 Environmental Communication

It is important that the environmental measures to be undertaken internally and externally are
promoted among staff, customers, partners and the community. Effective promotion on the
benefits of environmental management will encourage others to develop green initiatives and
undertake measures themselves.

2009 Hong Kong Awards for Environmental Excellence
Property Management

3.1.5 Environmental Training

It is important that all relevant staff members receive adequate training to implement
environmental measures within the organization.

3.1.6 Managing for Continual Improvement

Regular checks should be undertaken to monitor the progress of the measures taken.

3.2 Programme and Performance

Once a property management company has formally declared its intention to become ‘green’, it
will need to establish a programme that will dictate what environmental measures are to be taken
for the company and the properties that it manages. Realistic measures that detail how to reduce
the use of resources such as water and energy, establish targets on how much waste should be
reduced and a monitoring system to track the effectiveness of the programme should be

The extent to which the organization is committed to conserving resources and improving
environmental quality depends upon the measures taken to conserve resources and reduce
pollution. Measures should include, but not limited to the following:
    Conserve energy
    Conserve water
    Reduce wastewater problem
    Reduce, reuse and recycle waste
    Keep the property managed clean, healthy and tidy
    Reduce noise pollution
    Reduce air pollution
    Preserve and protect the environment

The assessment for this year’s Sectoral Award for Property Management will focus on the following
key aspects:

Commercial & Industrial:
    Energy Efficiency and Supply Chain Management
    Source Separation of Waste
    Noise Control
    Air Pollution Control
    Water Pollution Control

2009 Hong Kong Awards for Environmental Excellence
Property Management

    Energy Efficiency and Supply Chain Management
    Source Separation of Waste
    Motivation of occupants to environmental activities

A programme to guide what actions are to be taken should be developed to ensure that measures
are conducted in a systematic and orderly manner.

3.3 Partner Synergy

Managing a property (whether residential, commercial or industrial) is
like serving a small community of people who share the same workplace or residential complex.
Since you are developing environmental programmes “for” the community that you manage, the
co-operation of the community members is vital to the success of your programmes. It is necessary
to involve your customers early on in the design of environmental programmes, and seek their input,
consent and support. When you have gathered sufficient information to know what environmental
programmes are relevant to the “community” that you manage, you are ready to launch a
programme for the “community”. As a property manager, you have the magnetism to pull people
in the “community” together for a common cause. You should introduce your programmes to
community members through learning events; inspire action; encourage participation; and solicit

Another good way to learn about the different types of environmental management practices that
can be taken, as well as to spread the word of the work that is being accomplished is through
business partners. The sharing of information among partners can help to reduce duplication of
efforts. Partners can also provide support and experience when the need arises. Partners of a
property management organization include:

3.3.1 Customers

The environmental programme you develop for your company not only influences the people who
work in your company but should also ripple out into the property community that you manage. This
is because environmental strategies are about people and will work when people truly participate
in the strategies. Likewise, communication and learning are important both within your company
and in the managed community because people will do something different if they understand the
reasons and benefits for it. You should:

    understand your customers' needs
    get the support of your customers for your programmes
    encourage and motivate your customers to participate in your programmes
    solicit feedback and take appropriate improvement actions where necessary
2009 Hong Kong Awards for Environmental Excellence
Property Management

3.3.2 Suppliers and Contractors

Informing suppliers and contractors about the importance of environmental management and
encouraging them to undertake measures internally within their operation will accelerate the
improvement of environmental quality in Hong Kong.

3.3.3 General Community

It is also important to spread the word regarding the benefits of environmental management to
members of the general community. This will help to encourage more people to protect Hong
Kong’s environment.

3.4 Weighting of Assessment Criteria

     Sector         Green         Programme      Partner                  Special Focus
                  Leadership           and       Synergy

 Property   20%                45%              35%              Energy Efficiency & Supply Chain
 Management                                                      Management
                                                                 Source Separation of Waste
                                                                 Motivation of occupants to
                                                                 environmental activities

In order to recognize the participation and efforts of applicants in the Environmental Labels,
Carbon“Less” Certificates and other recognized certification or award schemes, a maximum of 9
bonus points will be given during the assessment of the applicants in the Sectoral Awards scheme,
as follows:

Bonus Points Awarded for Efforts in Environmental Labels (maximum 4 bonus points)
•   Applicants who have entered into any of the Environmental Labels will earn 0.5 bonus point per

•   Applicants who possess any valid Environmental Labels will earn an extra 0.5 bonus point per

Bonus Points Awarded for Efforts in Carbon“Less” Certificates (maximum 2 bonus points)
•   Applicants who have entered into the Carbon“Less” Certificates scheme will earn 1 bonus point.

•   Applicants who possess a valid Carbon“Less” Certificate will earn an extra 1 bonus point.

2009 Hong Kong Awards for Environmental Excellence
Property Management

Bonus Points Awarded for Efforts in Other Schemes (maximum 3 bonus points)
•   Applicants who possess a valid certificate from environmental schemes such as ISO 14001, IECQ
    HSPM QC 080000, Hong Kong Green Mark Certification Scheme or other schemes recognized by
    the organizers will earn 1 bonus point. The organizers reserve the right to grant or not to grant
    bonus points to any applicants.

*Note :
1. ISO 14001 is an environmental management system certification scheme operated by the
    International Organization for Standardization.
2. IECQ HSPM QC 080000 is a system certification scheme on hazardous substances process
    management operated by the IEC Quality Assessment System for Electronic Components.
3. Hong Kong Green Mark Certification Scheme is a system certification scheme operated by the
    Hong Kong Q-Mark Council, Federation of the Hong Kong Industries.

2009 Hong Kong Awards for Environmental Excellence
Property Management

Please complete the following Application Form and send it by fax or mail to:

                                      Hong Kong Productivity Council
                                      3/F, AED, HKPC Building,
                                      78 Tat Chee Avenue
                                      Kowloon, Hong Kong
                                      Tel : (852) 2788 5903
                                      Fax : (852) 2776 1617

Application forms should be postmarked no later than 30 June 2009.

You may also submit the application via the web site below:

SECTION 1 - Organization Profile

Name of Organization:

             in English
             in Chinese

Name of Functional Unit (if applicable):

            in English                                       in Chinese

             Telephone:                                       Facsimile:

Existing number of employees in Hong Kong, Mainland China & Overseas

            Hong                                 Mainland                       Overseas:
            Kong:                                  China:

2009 Hong Kong Awards for Environmental Excellence
Property Management

SECTION 2 - Contact Details and Declaration

Please provide the following information about your organization contact person for further liaison.

Name of Contact





I hereby declare that the information given above is accurate to the best of my knowledge, and
agree that all decisions made by the Organizer and the Adjudicating Panel are final and binding in
all aspects relating to the Hong Kong Awards for Environmental Excellence.

Signature with Organization


Name of Signatory:

Designation of Signatory:


 All information supplied will be used strictly for the assessment of HKAEE and
 will be kept strictly confidential.

Applicants should call the 2009 HKAEE hotline for confirmation, if you do not receive any
confirmation of your application from the organization within 2 weeks.

2009 Hong Kong Awards for Environmental Excellence
Property Management



Environment and Conservation Fund


Environmental Campaign Committee
Environmental Protection Department
Advisory Council on the Environment
Business Environment Council
The Chinese General Chamber of Commerce
The Chinese Manufacturers’ Association of Hong Kong
Federation of Hong Kong Industries
The Hong Kong Chinese Importers’ and Exporters’ Association
The Hong Kong Council of Social Service
Hong Kong General Chamber of Commerce
Hong Kong Productivity Council


Hong Kong Productivity Council

Tel : 2788 5903
Fax : 2776 1617
E-mail: awards@hkaee.org.hk
Website : www.hkaee.org.hk


The information contained in this guidebook has been produced for guidance only. While every
precaution has been taken to ensure its accuracy, no responsibility for any claims, losses or
expenses as a result of any material in this publication can be accepted by the authors or any
organizations involved in this project.

2009 Hong Kong Awards for Environmental Excellence
Property Management

                Appendix 1 – Self Assessment Checklist for Property Management

                                                                                                     Yes   No

         Commitment demonstrated from management.

         Involve management in the environmental programme and activities.

         Communicate with employees in a two-way manner.

         Establish incentives by management to encourage the employees to practice

         green measures.


         Establish an environmental policy.

         Commitment contained in environmental policy to environmental conservation.

         Apply the environmental policy company-wide.

         Direct the stated aims and objectives of the policy towards the organization’s activities

         and procedures.

         Organization and Resources

         Appoint a “Green Manager” to coordinate the environmental programme.

         Establish an Environmental Task Force to steer and facilitate the environmental

         programme implementation.

         Allocate sufficient resources for environmental programme implementation.

         Encourage colleagues to become involved in the programme.

Environmental Communication

         Publicize the environmental policy, initiatives and accomplishments.

         Encourage staff to give suggestions or feedbacks to the environmental programme.

         Collect ideas from staff and answer colleagues’ questions or concerns.

         Offer incentives or rewards to staff for their environmental initiatives.

         Communicate the accomplishments of the environmental programme to the community.

Environmental Training

         Decide what type of training is needed.

         Decide who should be the targeted trainees.

         Decide what level of competence is needed.

         Implement environmental training according to training needs identified.

Managing for Continual Improvement

         Devise a simple plan to schedule regular checks of the organization’s environmental


         Properly document the findings of the checking and implement any corrective actions

         arising from the checking.

         Monitor if appropriate corrective actions are taken.

2009 Hong Kong Awards for Environmental Excellence
Property Management

                                                                                                  Yes   No

Environmental Programme Implementation

      Carry out an environmental review to determine areas requiring improvement.

      Define your objectives.

      Define your targets.

      Formulate measures to achieve the targets.

      Determine the staff who will be responsible for undertaking different measures.

      Calculate your carbon footprint and establish a reduction plan.

      Keep track of the progress of the programme defined.

Energy Conservation


      Review energy bills regularly.

      Determine the main sources of energy usage or energy loss.

      Establish an energy reduction target.

      Determine and implement procedures to reduce energy consumption.

Light and equipment

      Use energy-saving fluorescent lights instead of incandescent light bulbs.

      Turn off a portion of light during lunch hour, overtime work and after normal operating


      Install timers or occupancy sensors so that lights are turned off when not in use.

      Adjust the lighting levels appropriately.

      Encourage the use of natural lighting.

      Turn off electronic equipments when not in use.

      Use electronic ballasts to replace conventional electromagnetic ballasts where possible.

      When purchasing new appliances, select those products that are more energy efficient.

      Post signs on electronic appliances to remind people to turn off electronic equipment

      when not in use.

      Use timers on electronic equipment to ensure that they are turned off after work hours.

      Consider stopping escalators from running during non-peak hours.

      Encourage employees, tenants and residents to use the stairs whenever possible.

Ventilation and temperature control

      Turn off air-conditioning systems after normal office hours.

      Install timers or computer controls to turn off air-conditioning system.

      Establish a maintenance programme on air-conditioning/ ventilation systems.

      Limit access to the control of air-conditioning units to discourage abuse of them.

      Regularly check room temperatures to determine if controls are properly set.

      Use blinds or curtains to deflect the heat of the sun in summer and open them to allow in

      heat from the sun during colder months.
2009 Hong Kong Awards for Environmental Excellence
Property Management

                                                                                                      Yes   No

      Keep windows and doors closed when air-conditioning units are running.

      Adjust the temperature of chilled water supply according to weather.

      Ensure cooling towers are properly operated and maintained. Cooling water is disinfected

      and the quality is tested regularly.

      Use variable speed pumping for secondary chilled water distribution loop.

      Install water / seawater cooled chiller (e.g. replacement of air cooled chiller).

      Adopt green roof to increase building heat insulation and energy efficiency.

Water Conservation and Wastewater Control

      Install flow restrictors and automatic shut off systems or other devices to reduce water use.

      Encourage users to always turn off faucets completely and report any leakage.

      Establish a monitoring and repair programme to ensure that pipes are in good working


      Use environmentally friendly cleaning products.

      Carry out watering of vegetation in the morning or evening.

      Abandon the use of pesticides and chemical fertilizer on vegetation.

      Provide support / guidance to building occupants in piping trade effluent to proper

      effluent discharge points.

      Ensure that building occupants connect their effluent to the foul sewers instead of

      stormwater drains.

      Maintain drainage pipes within the premises to avoid pipe leakage or blockage-caused


      Ensure that the communal effluent treatment system operates properly.

      Monitor the operation of the wastewater treatment system and the discharge quality.

      Monitor the plant loading profile and look for sheddable loads.

      Improve the dewatering process with optimal dosage of chemicals.

Waste Management

      Use double-sided photocopying.

      Encourage the use of e-mail for both internal and external communication.

      Streamline operation procedures and eliminate unnecessary forms and records.

      Avoid photocopying faxed documents unless required.

      Avoid handling out excessive paper flyers.

      Minimize the use of tape and strapping when sealing packages.

      Choose proper size packages and avoid using fillers in packaging.

      Avoid breakage and spillage of materials when handling.

      Keep reusable cloth rags on hand to wipe up spills.

      Choose solar powered appliances to avoid battery disposal.

      Encourage staff to use re-useable containers, dishes, cups and coffee filters in the pantry

      wherever possible.
2009 Hong Kong Awards for Environmental Excellence
Property Management

                                                                                                 Yes   No

     Use refillable containers for cleaning products.

     Use shredded waste paper for packaging.

     Reuse envelopes by attaching new labels to them.

     Reuse the boxes you receive from yours suppliers for storing materials or delivering

     products to your customers.

     Offer your unused boxes back to the supplier for reuse.

     Establish collection bins for used packaging, cord binding, envelopes and other materials

     than can be reused.

     Establish waste paper recycling boxes for individual workstation.

     Encourage waste paper separation by cleaning staff.

     Return used products, corrugated cardboard, paper boxes and shrink-wrap to suppliers if


     Use recycled paper. Refillable pens, recycled toner cartridges, re-chargeable batteries

     and other recyclable materials.

     Recycle used materials as far as possible.

     Participate in community recycling programme.

     Provide separate collection facilities for different recyclable materials to encourage

     source separation.

     Place the recyclable waste collection facilities at easily accessible locations.

     Encourage restaurant and canteen contractors to offer rebates for customers that bring

     their own meal box for take-away food and encourage the use of electric composters to

     further reduce food waste.

Chemical Waste

    Employ a licensed chemical waste collector to collect and dispose of chemical wastes.

    Ensure that chemical wastes generated are properly labeled, packaged and temporarily

    stored in a designated chemical waste storage area.

    Ensure that storage is in accordance with the Environmental Protection Department’s

    Code of Practice on the Packaging, Handling and Storage of Chemicals.


    Establish an orderly and clean office environment.

    Always use the ‘First-In-First-Out’ principle to avoid expiry of material before their


    Post signs to inform employees of good practices for handling and storing materials.

    Keep an inventory of substances that may potentially cause harm to people and the


    Designate an area to store potentially harmful substances if relevant.

2009 Hong Kong Awards for Environmental Excellence
Property Management

     Exercise safety procedures during the handling and storing of these potentially harmful


Noise Control

     Schedule noisy office or building renovation works during times that do not conflict with


     Cover or relocate noisy equipment to an area where it will not disturb people at work.

     Service dripping and noisy air-conditioners regularly.

     Implement measures to minimize nuisance to occupants at noise sources (e.g. pump room

     MVAC system, etc.).

     Advise carpark users to properly control noise from vehicle alarm systems.

     Advise noise source to reduce noise level if annoying noise is identified.

     Report excessive noise to EPD.

     Adopt measures to control noise from bars, discos, karaokes and entertainment venues,


Air Pollution / Odour Control

     Instruct contractors to follow regulations on the use of refrigerants in the air-conditioning


     Locate odour generating sources (e.g. sewage treatment room) far away from occupants

     or consider installing odor control devices.

     Maintain emergency power generator, if any, properly to avoid dark smoke emission.

     Assist occupants (e.g. catering business) in determining the best practicable air emission

     control scheme if necessary.

     To reduce the nuisance arising from cooking fumes emitted from restaurants and catering


     If there is renovation work, cover up or wet the sand, debris or other dusty materials stored

     outside the site.

Indoor Air Quality

     Check if there is sufficient fresh air within the building.

     Ensure that the air supplying the office is not located near outdoor air pollution sources.

     Clean the air outlets, ducts, filters and cooling coils in air-conditioning system regularly.

     Clean carpet and fabric furniture regularly.

     Locate photocopier and laser printers in properly ventilated areas.

     Report any air pollution nuisance from outside sources to EPD.

     Instruct contractors to use materials that contain low volatile organic compound (VOCs)

     content during renovation.

     Obtain Certification to IAQ for premises.

     Provide adequate ventilation for the carpark.

     Avoid installation of exhaust outlets near to any windows or fresh air intakes of the building.

2009 Hong Kong Awards for Environmental Excellence
Property Management


     Encourage staff and building occupants to use public transport or walk to work whenever


     Encourage staff and building occupants to car pool if parking facilities are available..

     Establish a vehicle maintenance programme.

     Encourage the purchase of non-diesel powered vehicles.

     Encourage all company drivers to use the most efficient transport routes.

     Encourage delivery of materials during non-peak traffic hours..

     Enforce a “No-Idling” policy for company vehicles or at managed properties.


     Landscape the external grounds of the building.

     Choose plants that are suitable for the site.

2009 Hong Kong Awards for Environmental Excellence
Property Management

                                                                                                   Yes   No

Customers’ Needs

     Communicate regularly with customers.

     Determine environmental needs of customers.

     Pay attention to environmental needs of customers.

Customers’ Support

     Involve customers in planning and implementation of environmental programmes.

     Organize environmental activities for customers.

     Customers’ support of environmental activities.

Encouragement and Motivation of Customers

     Encourage participation of customers.

     Look for opportunities to praise participants.

     Provide supportive coaching to customers.

     Set goals and provide feedback to customers on progress of environmental activities.

     Create opportunities to project a positive image of community that you manage.

     Organize activities to foster unity and camaraderie.

     Create opportunities for sharing of goals and accomplishments.

Customers’ Feedback

     Solicit feedback from customers.

     Respond appropriately to customers’ comments and enquires.

Suppliers and Contractors

Using Your Buying Power

     Purchase products that are reusable, recyclable, contain reusable parts, use minimal

     resources, are designed to last for longer time periods and contain fewer toxic pollutants.

     Establish a guiding policy that favors staff purchases of environmentally friendly products

     and make the policy known to suppliers.

     Support the purchase of products that bear recognized environmental logos or eco-labels.

     Encourage staff to examine the possibility of repairing items instead of purchasing new


     Encourage staff to conduct simple research with suppliers into heavily used items that

     could be substituted by other more environmentally friendly options.

     Encourage staff and suppliers to suggest products that are known to be more

     environmentally friendly.

     Encourage ethical purchasing (the practice of avoiding products that have been created

     as a result of environmental degradation).

     Buy goods in bulk quantities.

2009 Hong Kong Awards for Environmental Excellence
Property Management

Communication and Motivation

    Inform suppliers of your environmental policy and provide them with the mission statement.

    Work with suppliers to identify environmentally friendly products that can be substituted for

    those currently used.

    Encourage suppliers to provide documentation that guarantees the “environmentally

    friendly” authenticity of the products.

General Community

    Share the lessons learnt in setting up the environmental programme with the general


    Get involved in and support local environmental initiatives.

    Set up donation boxes and give proceeds to local environmental charities.

    Report your environmental initiatives within magazines and other publications.

    Apply for relevant awards to gain formalized recognition for your efforts.


To top