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CA 104 Final Exam, 1 Final Exam CA 104 (Aitken) Name:__________________________ Instructions: No notes, textbooks, or other help permitted. Please budget your time carefully. If available, you can write this test on computer. You can do it! Part I (80 points or 80%) Using the provided sources, write a research paper. Write a 100 word paragraph on each of these topics (1500 words total would be a good length). In each paragraph include the following: (a) a definition of the concept in your own words, (b) paraphrase the quotation in your own words and include the parenthetical citation, (c) an example to demonstrate your understanding of the concept. Use the following headings. Principles of Interpersonal Communication Introduction and Definition of Interpersonal Communication “Effective communication is important to any business because miscommunication can result in depressed motivation and interpersonal conflicts” (Tokarek, 2006). Communication Process CA 104 Final Exam, 2 Self-Concept Perception CA 104 Final Exam, 3 Many people are on communication overload. “I recently went away for a week and came back to 1,000 (yes, I meant to put three zeros there) e-mail messages” (Spring, 2006). Listening CA 104 Final Exam, 4 Language “Language is a great communication system. Through language, humans can express logical reasoning, grief, happiness, wishes, descriptions, and a rich array of other feelings and ideas” (Honig, 2006). Nonverbal Communication CA 104 Final Exam, 5 Resolving Communication Problems Intercultural Communication CA 104 Final Exam, 6 Relationship Development “Florida-based ubreakup.com is a free service available in the U.S. and Canada that lets you deliver a personal message to your soon-to-be-ex without having to speak to him or her” (Izenberg, 2006). CA 104 Final Exam, 7 Healthy Interpersonal Relationships Supportive Communication Climate CA 104 Final Exam, 8 “Technology has changed, and will continue to change, the way we conduct business and our personal relationships. We just have to adapt and better understand the peculiarities of each and how we "talk" to one another” (Elman, 2006). Resolving Conflicts “People can turn difficult interactions into solution-focused coaching conversations. First, find a way to first understand, and then get on the same side by putting yourself in the other person's shoes. Second, acknowledge your part and claim your own improvement agenda. Third, make requests for change. Fourth, acknowledge the other person for staying put. Fifth, create a next step that both parties agree to and a time to revisit issues” (Wheeler, 2006). Conclusions CA 104 Final Exam, 9 References Elman, C. (2006). Good Communication Skills are Always in Style. Women in Business, 58(5), 5-5. Honig, A. (2006). The power of language. Early Childhood Today, 21(3), 27-28. Izenberg, D. (2006). Breaking up used to be hard to do. Maclean's, 119(46), 68-68. Spring, N. (2006). Message received. Communication World, 2, 2. Tokarek, M. (2006). How to manage intercultural communication. People Management, 12(21), 66-67. Wheeler, P. (2006). Whose side are you on?. Leadership Excellence, 23(11), 8. CA 104 Final Exam, 10 Part II (20 points—20%) Write a letter to yourself. Use one sheet of paper. Discuss two key concepts you learned in this course that you want to remember in the future. Explain how you have changed and improved your interpersonal communication this semester. Explain what you expect to continue to improve over the next couple years. Put two different addresses on the envelope, both that you think are permanent. Include double postage needed for the letter to be delivered. CA 104 Final Exam, 11 Part III (Extra credit up to 25% of test or possible ½ point each. If you have an “A” on the test without this extra credit, you can earn 5 extra points for the course grade on this section.) 1. Circle the Correct Answer. True or False Is the statement typically correct or not? 2. T or F Women tend to use both more language intensifiers and more hedges than men. 3. T or F Saying “A doctor puts in long, hard years to earn his degree” may be considered sexist language because it assumes a doctor is “he.” 4. T or F Saying “I don’t know about Park U. now, but when I attended five years ago, it was considered one of the best teaching colleges around the Kansas City area.” is and example of using dating. 5. T or F The dictionary definition for a word reflects the connotation of that word. 6. T or F Many Latin and South American countries have collectivistic cultures, where the group is more important than just one individual. 7. T or F Hofstede cites Australia, Canada, Germany, and the United States as individualistic cultures. 8. T or F Typically, “yes” means yes and nothing else in low-context cultures. 9. T or F According to research, the elderly are likely to make more frequent use of words like somewhat, perhaps, and maybe. 10. T or F Casual conversations are most likely to occur using public distance. 11. T or F Like in the US, Latin American and Arab cultures typically arrive on time to meetings. 12. T or F In high-context cultures, a speaker’s comments are likely to be indirect and seemingly irrelevant. 13. T or F Low-context cultures like in the US are characterized by speaking one’s minds and telling the truth. 14. T or F By crediting sources, you enable other people to evaluate the quality of the information you are sharing. 15. T or F If you have no set agenda or plan and are completely spontaneous, you are engaging in a casual social conversation. 16. T or F The only time it is appropriate to interrupt during a conversation is for clarification or agreement. 17. T or F Research suggests that we spend most of our communication time talking. 18. T or F After 48 hours, many listeners can remember only about 60% of what they heard. 19. T or F Inferences are never false, especially if they are based on verifiable facts. 20. T or F Listeners interpret messages more accurately when they ignore the nonverbal behaviors accompanying the words. 21. T or F Self-disclosure is always a positive experience in interpersonal relationships. 22. T or F When offering constructive criticism you want to describe the behavior by accurately recounting what was said or done, and also label the behavior as either good or bad, right or wrong. 23. T or F Men are more likely to use rapport-talk, while women are more likely to use report-talk in conversations. (Reversed) 24. T or F The comment, “Lucy, some of these slides are kind of hard to read,” violates the constructive criticism rule of being as specific as possible.” CA 104 Final Exam, 12 25. T or F When Jill tells Marge, “I am furious because you refuse to tell me what you are thinking,” Jill’s behavior is an example of describing feelings. 26. T or F This statement is an example of describing feelings skill, when your little brother keeps burping loudly: “Your burping distracts me from enjoying my meal.” 27. T or F Owning feelings involves making “I” statements. 28. T or F Influence is the process of changing the attitudes and/or actions of others. 29. T or F Alex gives Andrew his favorite Pokemon card for fear that if he doesn’t, Andrew will beat him up. Andrew has legitimate power over Alex. 30. T or F Good reasons are relevant to the claim, can be well supported, and are meaningful to the person you are talking with. 31. T or F If you try to get another person to like you, trust you, or have confidence in your ability, you are trying to use a means of persuasion known as credibility. 32. T or F The Elaboration Likelihood Model developed by Petty focuses on attitudes and persuasion. (There are two routes to persuasion: central (thinking about merit of information, which is the more powerful route) and peripheral (credible source). 33. T or F Conflict can actually be good for a relationship. 34. T or F A lose-lose style of conflict management that gives some satisfaction to both parties is withdrawal. ( 35. T or F All conflicts are negative. 36. T or F Some people in interpersonal relationships enjoy teasing, taunting, and other badgering behavior. 37. T or F Our family helps us to develop our ethnic identity and self-concept. 38. T or F Men report that their wives offer them the most satisfaction and emotional support. 39. T or F Same sex female conversations tend to be topical, relational, and personal. 40. T or F Intimate relationships are marked by high degrees of warmth and affection, trust, self-disclosure, and commitment. 41. T or F When establishing trust in an intimate relationship it is important to keep in mind that trust is risky. 42. T or F If intimacy increases in a relationship, self-disclosure often will increase 43. T or F Self-concept formation, recognition and support, and a model of communication behaviors are all functions of the family. 44. T or F David and Kim have an independent marriage, which means both have careers and share roles within the home. 45. T or F Jealousy, the suspicion of rivalry or unfaithfulness, is one of the major destructive forces within relationships. 46. T or F Jealousy is not seen as a personality trait, but low self-esteem has been found to trigger jealousy in people. 47. T or F Adults spend approximately no more than 30% of their waking hours at work. 48. T or F Motivation and originality in the workplace are greatest under person-oriented leaders. 49. T or F , sociability, motivation, and communication skills are all associated with effective leadership. 50. T or F In a work context, framing is the process of managing meaning by selecting and highlighting some aspects of a subject while excluding others.
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