Creating A Supportive Climate - DOC by gabyion


									                                                                           CA 104 Final Exam, 1

            Final Exam CA 104 (Aitken)       Name:__________________________

Instructions: No notes, textbooks, or other help permitted. Please budget your time carefully. If
available, you can write this test on computer. You can do it!

Part I (80 points or 80%)
        Using the provided sources, write a research paper. Write a 100 word paragraph on each
of these topics (1500 words total would be a good length). In each paragraph include the
following: (a) a definition of the concept in your own words, (b) paraphrase the quotation in
your own words and include the parenthetical citation, (c) an example to demonstrate your
understanding of the concept. Use the following headings.

                           Principles of Interpersonal Communication

Introduction and Definition of Interpersonal Communication

       “Effective communication is important to any business because miscommunication can

result in depressed motivation and interpersonal conflicts” (Tokarek, 2006).

Communication Process
               CA 104 Final Exam, 2


                                                                          CA 104 Final Exam, 3

       Many people are on communication overload. “I recently went away for a week and

came back to 1,000 (yes, I meant to put three zeros there) e-mail messages” (Spring, 2006).

                                                                             CA 104 Final Exam, 4


       “Language is a great communication system. Through language, humans can express

logical reasoning, grief, happiness, wishes, descriptions, and a rich array of other feelings and

ideas” (Honig, 2006).

Nonverbal Communication
                                   CA 104 Final Exam, 5

Resolving Communication Problems

Intercultural Communication
                                                                          CA 104 Final Exam, 6

Relationship Development

       “Florida-based is a free service available in the U.S. and Canada that lets

you deliver a personal message to your soon-to-be-ex without having to speak to him or her”

(Izenberg, 2006).
                                      CA 104 Final Exam, 7

Healthy Interpersonal Relationships

Supportive Communication Climate
                                                                             CA 104 Final Exam, 8

       “Technology has changed, and will continue to change, the way we conduct business and

our personal relationships. We just have to adapt and better understand the peculiarities of each

and how we "talk" to one another” (Elman, 2006).

Resolving Conflicts

       “People can turn difficult interactions into solution-focused coaching conversations. First,

find a way to first understand, and then get on the same side by putting yourself in the other

person's shoes. Second, acknowledge your part and claim your own improvement agenda. Third,

make requests for change. Fourth, acknowledge the other person for staying put. Fifth, create a

next step that both parties agree to and a time to revisit issues” (Wheeler, 2006).

                                                                         CA 104 Final Exam, 9


Elman, C. (2006). Good Communication Skills are Always in Style. Women in Business, 58(5),


Honig, A. (2006). The power of language. Early Childhood Today, 21(3), 27-28.

Izenberg, D. (2006). Breaking up used to be hard to do. Maclean's, 119(46), 68-68.

Spring, N. (2006). Message received. Communication World, 2, 2.

Tokarek, M. (2006). How to manage intercultural communication. People Management, 12(21),


Wheeler, P. (2006). Whose side are you on?. Leadership Excellence, 23(11), 8.
                                                                         CA 104 Final Exam, 10

Part II (20 points—20%)

Write a letter to yourself. Use one sheet of paper. Discuss two key concepts you learned in this
course that you want to remember in the future. Explain how you have changed and improved
your interpersonal communication this semester. Explain what you expect to continue to
improve over the next couple years.

Put two different addresses on the envelope, both that you think are permanent.

Include double postage needed for the letter to be delivered.
                                                                            CA 104 Final Exam, 11

     Part III (Extra credit up to 25% of test or possible ½ point each. If you have an “A” on the
     test without this extra credit, you can earn 5 extra points for the course grade on this

1.          Circle the Correct Answer. True or False Is the statement typically correct or not?
2.          T or F Women tend to use both more language intensifiers and more hedges than men.
3.          T or F Saying “A doctor puts in long, hard years to earn his degree” may be considered
    sexist language because it assumes a doctor is “he.”
4.          T or F Saying “I don’t know about Park U. now, but when I attended five years ago, it
    was considered one of the best teaching colleges around the Kansas City area.” is and example of
    using dating.
5.          T or F The dictionary definition for a word reflects the connotation of that word.
6.          T or F Many Latin and South American countries have collectivistic cultures, where the
    group is more important than just one individual.
7.          T or F Hofstede cites Australia, Canada, Germany, and the United States as
    individualistic cultures.
8.          T or F Typically, “yes” means yes and nothing else in low-context cultures.
9.          T or F According to research, the elderly are likely to make more frequent use of words
    like somewhat, perhaps, and maybe.
10.         T or F Casual conversations are most likely to occur using public distance.
11.         T or F Like in the US, Latin American and Arab cultures typically arrive on time to
12.         T or F In high-context cultures, a speaker’s comments are likely to be indirect and
    seemingly irrelevant.
13.         T or F Low-context cultures like in the US are characterized by speaking one’s minds
    and telling the truth.
14.         T or F By crediting sources, you enable other people to evaluate the quality of the
    information you are sharing.
15.         T or F If you have no set agenda or plan and are completely spontaneous, you are
    engaging in a casual social conversation.
16.         T or F The only time it is appropriate to interrupt during a conversation is for
    clarification or agreement.
17.         T or F Research suggests that we spend most of our communication time talking.
18.         T or F After 48 hours, many listeners can remember only about 60% of what they heard.
19.         T or F Inferences are never false, especially if they are based on verifiable facts.
20.         T or F Listeners interpret messages more accurately when they ignore the nonverbal
    behaviors accompanying the words.
21.         T or F Self-disclosure is always a positive experience in interpersonal relationships.
22.         T or F When offering constructive criticism you want to describe the behavior by
    accurately recounting what was said or done, and also label the behavior as either good or bad,
    right or wrong.
23.         T or F Men are more likely to use rapport-talk, while women are more likely to use
    report-talk in conversations. (Reversed)
24.         T or F The comment, “Lucy, some of these slides are kind of hard to read,” violates the
    constructive criticism rule of being as specific as possible.”
                                                                               CA 104 Final Exam, 12

25.          T or F When Jill tells Marge, “I am furious because you refuse to tell me what you are
    thinking,” Jill’s behavior is an example of describing feelings.
26.          T or F This statement is an example of describing feelings skill, when your little brother
    keeps burping loudly: “Your burping distracts me from enjoying my meal.”
27.          T or F Owning feelings involves making “I” statements.
28.          T or F Influence is the process of changing the attitudes and/or actions of others.
29.          T or F Alex gives Andrew his favorite Pokemon card for fear that if he doesn’t, Andrew
    will beat him up. Andrew has legitimate power over Alex.
30.          T or F Good reasons are relevant to the claim, can be well supported, and are meaningful
    to the person you are talking with.
31.          T or F If you try to get another person to like you, trust you, or have confidence in your
    ability, you are trying to use a means of persuasion known as credibility.
32.          T or F The Elaboration Likelihood Model developed by Petty focuses on attitudes and
    persuasion. (There are two routes to persuasion: central (thinking about merit of information,
    which is the more powerful route) and peripheral (credible source).
33.          T or F Conflict can actually be good for a relationship.
34.          T or F A lose-lose style of conflict management that gives some satisfaction to both
    parties is withdrawal. (
35.          T or F All conflicts are negative.
36.          T or F Some people in interpersonal relationships enjoy teasing, taunting, and other
    badgering behavior.
37.          T or F Our family helps us to develop our ethnic identity and self-concept.
38.          T or F Men report that their wives offer them the most satisfaction and emotional support.
39.          T or F Same sex female conversations tend to be topical, relational, and personal.
40.          T or F Intimate relationships are marked by high degrees of warmth and affection, trust,
    self-disclosure, and commitment.
41.          T or F When establishing trust in an intimate relationship it is important to keep in mind
    that trust is risky.
42.          T or F If intimacy increases in a relationship, self-disclosure often will increase
43.          T or F Self-concept formation, recognition and support, and a model of communication
    behaviors are all functions of the family.
44.          T or F David and Kim have an independent marriage, which means both have careers
    and share roles within the home.
45.          T or F Jealousy, the suspicion of rivalry or unfaithfulness, is one of the major destructive
    forces within relationships.
46.          T or F Jealousy is not seen as a personality trait, but low self-esteem has been found to
    trigger jealousy in people.
47.          T or F Adults spend approximately no more than 30% of their waking hours at work.
48.          T or F Motivation and originality in the workplace are greatest under person-oriented
49.          T or F , sociability, motivation, and communication skills are all associated with
    effective leadership.
50.          T or F In a work context, framing is the process of managing meaning by selecting and
    highlighting some aspects of a subject while excluding others.

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